This dealership is an extreme rip off. Take your car anywhere else. Whatever the longer tow cost is…read moreto go somewhere else will be worth it. They tack on additional charges without warning and take their time with your repair. Seriously just go anywhere else. The most unpleasant people I have ever dealt with. Extremely unprofessional.

Some things never change…read more Agree with the other negative reviews. I have owned 7 Audis over the past 20+ years and have dealt with Anchor Audi, Biener Audi, & Huntington Audi. These dealerships value their customers and try to provide an elevated customer experience. Southampton Audi, the service department specifically, is a disaster. It takes weeks to get an appointment, the service managers that "greet" you are miserable in their jobs and don't understand customer service. They're actually hostile to customers. Rather than try to understand (listen) to what the customer is expressing they want to prove points. Worse, they gossip about them when they leave the area - in earshot of other customers in the waiting room. Would have excused if this was an isolated incident but experience was exactly the same the last time the car was brought in for service. The service reps are just miserable people! A minor beef - but the waiting area - offers no water or amenities. Remember the other dealerships offing water, snacks, etc. Shame that this dealership continues to operate in a way that destroys the Audi experience. Agree with the other negative reviews. I have owned 7 Audis over the past 20+ years and have dealt with Anchor Audi, Biener Audi, & Huntington Audi. These dealerships value their customers and try to provide an elevated customer experience. Southampton Audi, the service department specifically, is a disaster. It takes weeks to get an appointment, the service managers that "greet" you are miserable in their jobs and don't understand customer service. They're actually hostile to customers. Rather than try to understand (listen) to what the customer is expressing they want to prove points. Worse, they gossip about them when they leave the area - in earshot of other customers in the waiting room. Would have excused if this was an isolated incident but experience was exactly the same the last time the car was brought in for service. The service reps are just miserable people! A minor beef - but the waiting area - offers no water or amenities. Remember the other dealerships offing water, snacks, etc. Shame that this dealership continues to operate in a way that destroys the Audi. Wish there was another dealership in the area!

Not sure where all of the negative reviews are coming from, but I have had nothing but great…read moreservice from the time I leased an Audi in 2016 and purchased a Porsche Macan S in 2022. Frank, Dermot, and John are super helpful and knowledgeable, and I always feel as if they are totally honest and upfront. My cars have always run well.

Oh boy. Stay away from the service department at Porsche of Southampton. What a disaster…read more Nothing about the experience was nice, and if you are looking for competence and customer service, do yourself a favor and drive right by..... You can do better, trust me. I learned the hard way.

Service dept staff namely Chris P extremely arrogant and nasty - complained about him and his…read moreresponse was to target my contracting business with a negative google review - that we were "dishonest " ? We never did any work for him - he just took our biz name off my truck and gave us a bad review - if this is what Buzz Chew wants their employees to do to repeat customers ok then we won't do anymore business with them - I'm done after many years and multiple sales - no thanks

Had a rocky start with a new escalade last year at no fault of buzz chew but in the end i'm very…read morehappy. The truck is beautiful and the owner Bryon really helped to make it a smooth process and to rectify to the best of his ability. Sean was a fabulous and personable salesman. Chris in finance makes the process effortless. I couldn't recommend this dealership more.

Absolute Nightmare to Deal with. RUN AWAY FAST!…read more I bought a used bmw for sale through this dealer and it was going smooth, their sales manager Abbas did a video walkthrough(on jan 27th 2025) with me(have the videos saved) where he said there are "the driver's side is good, no dings or scratches or anything and the body lines are great". Fast forward to getting the car and there are DEEP scratches that no reputable dealer would ever sell a car with. Abbas calls me at 6:28pm on 2/4/25 apologetic and says that this must have happened after the video walkthrough, and that he will go investigate and make it right. Seemed like it was going well Was quoted ~$1300 to get these scratches repaired, so I text Abbas and he has a tone change and points me to Chad Israel, their General Sales Manager, who starts treating me horribly immediately and says its my fault that their sales manager misled me in the video. We tried to have an adult phone call(all recorded) on Feb 6th at 11:30am, where Chad could't be an adult and started screaming then hung up on me. Talk about great customer service! Run run away, im talking to lawyers now, unless this dealership decides to make this right.

I recently reached out to this dealership in regards to a vehicle in their inventory. I established…read morecommunication with a salesman, and provided extensive details and pictures of my trade-in, per his request. He subsequently got back to me, without any information on the trade-in, and told me the vehicle I was interested in purchasing was supposedly sold... meanwhile, it's still available in their inventory. Perhaps my experience was an anomaly, but this was frustrating, disappointing, and a waste of my time. So, now I'll go somewhere else.

Brett Karlin was a terrific sales person to deal with - attentive, straightforward and most…read moreimportantly he came through with what he promised us - FAST! Service department staff was super helpful too.

Dropped my car off because it was having electrical issues. I dropped it off the day before the…read moreappointment so that it would be there. I then had to call every day for the next 10 days before they looked at the car. I called today and they told me that it was ready for pickup, and that they put a new battery. No quote, no estimate. I show up and they charged me $1,100 to change the battery, including $550 in "battery storage". Not only did they take 10 days to look at the vehicle, they charged me without first giving me a quote. Had I known it was just the battery I would have changed it myself and saved $1,000. Absolutely unprofessional.

As far as your reply is concerned, I had to call YOUR salesperson to notify her the charge was…read morestill on my account. The salesperson did NOT tell me the title was outstanding. The charge was removed immediately, which leads me to believe your facts are NOT correct. As I was dealing with your dealership for the first time and I frequently purchase cars, I will go to another dealership where they care about their reputation and customers.

Service is so bad we are selling our Mercedes. They don't…read moreanswer the phone; sometimes you get voicemail and even calls made in the morning are not returned until the end of the day; sometimes the phone is transferred to a call center but the operators have no idea of how long service will take- told me I could wait for the car, but then when I got there, I found out it would take several days. Also, there were several recalls and the dealership never had the parts on hand, meaning that either I would have to go back a second time, or the car would be there several days. Once, when there was a malfunction of a safety system, the service writer tried to deny the feature was on the car, then denied it was malfunctioning. I had to send pictures from Google! Ended up there four days to get sorted. The pickup area is filthy with candy and food wrappers and half empty water bottles on the floor or stuffed inside tire displays. They also do not wash the car unless you remind them, and twice it was done so badly that they had to redo it. And forget about getting a loaner car. And finally, service is massively overpriced. For that money one should get red carpet service.

This review is not in relation to the awful experience I have had with my vehicle, during the time…read moreof my lease. Although things have been falling apart and broken on the car, since I took it home. It is most definitely a lemon. This is in reference to the incredibly rude and unprofessional interactions I had with a member of their sales department, Robert. A light it on in my car, again, that shouldn't be. And my lease is due to end. I have never leased a car and I am very unfamiliar with what to do now, at the end. Additionally, this location sold me the car under the pretense of they would come pick it up from my house to service it, when needed, as a perk. Not once during my time with the car, has that actually been an option. Anytime I have called to make an appointment, there were waiting lists months long. When I called again today to have something done, I am told they don't offer this service as a personal choice since Covid. I would have never purchased a car as far away as Southampton, had this not been an option to me. I feel duped. I spoke to two different people telling me they decided to stop doing it. I called somewhere else and they also said they won't do it because I've never been to that location before. Robert, at my just asking him "what now," and what's that," and explain that I was just told "no" to the valet service and he is telling me "yes," told me that I am argumentative and condescending (projecting much?) and when I tried to respond with "I am just repeating what I was told..." he hung up on me. Unfortunately, this has been my typical BMW experience throughout the entirety of the lease. My service advisors have been fired, quit, etc.. multiple times during the lease. The behavior is disgusting as is the way BMW has chosen to handle customers and present themselves. You would NEVER think this was a higher end company...maybe it's not anymore and that's an idea of the past. Who hangs up on someone?! An angry 12 year old maybe - not a professional adult that is there to provide customer service. I cannot wait to turn this lease in and be done with this company for good.

I've been coming to BMW of Southampton for a few years now since returning from Germany with my 5…read moreseries and I go about an hour out of my way to come here with smithtown BMW only about 10 minutes from my house. The service manager Quinton and my service advisor Ben have absolutely made sure I am taken care of every visit. The level of service and professionalism is beyond anything you could ask for when dealing with something as personal as your vehicle. I refuse to bring my car anywhere else regardless of what it would save me, this dealerships service center is the epitome of grandeur. I 10/10 recommend BMW of Southampton to anyone driving one of these vehicles.

I had to make a service appointment for an oil change more than a month in advance. I arrived at 8…read moream and told them I would be waiting. They said they had others waiting and I would need to pick it up at the end of the day. I saw no one waiting and was a little insistent but they stuck to their story. I had to leave so I took my explorer around the block to my regular auto shop who did it for me on the spot. I've had only negative experiences at this dealer who's services are not customer friendly . All other dealers I've been to are 5 star but not this one. They lack in customer service and just everything. This dealer should look at what their competition is doing and either up their game or get out of the business. I won't ever go there again. They are the worst!! Stay away.

I have tried to reach these guys on more than one occasion for service or parts. No one ever…read moreanswers the phone, so I leave messages. No one ever returns my calls. Inexcusable. I am forced to go to Otis Ford, much further away for me, but at least they are competent.