Eta: Now they have the audacity to try and get another $200 from me. They're not getting another…read morecent from me, this is absolutely ridiculous. I had an appointment for my child yesterday and due to an accident on the freeway between myself and the destination I knew I was going to be late for the appointment. I dutifully called to the office to notify them of that and was told that it should be fine, they would contact the receptionist at the office we were heading to to let them know and they have a 15 minute grace period so it shouldn't be an issue. I got to the office as quickly as I safely could and made it at 4:35 which was 15 minutes after the appointment but still within the stated grace period. When I got to the desk the receptionist informed me that the doctor had already left for the day and there was no one there to see my son despite my best efforts to get him there including notifying them I would be late and I was on the way. Considering the fact that the receptionist was more than prepared to tell me too bad it shows me that they never had any intention to see my son. This practice is a disgrace. This isn't the first issue I have had with them giving incorrect information with their office staff but it will certainly be the last.

The customer service especially in the glasses department here is awful. We switched locations…read moreduring covid because of how we were treated and recently switched back to try again and were treated with rudeness once again. I think we will be switching practices once and for all.

I called as a new patient to make an appointment. The woman on the phone was unbelievably cold…read moreand rude. She took my info and said she would have scheduling reach out to me to make an appointment. Normally doctor offices will give you a time frame on how long it will take for someone to get back with you but she would give me no time frame at all. I asked her if it would be a day or a week and she said another office recently closed their doors without notice and they were currently trying to reschedule "thousands" of patients. I asked her if I should be looking for another eye doctor and she repeated that someone would reach out to me and then abruptly hung up in my ear. The rudeness and unprofessionalism of this office is OFF THE CHARTS!

Dr. Boss is amazing. He is an extraordinary doctor and I felt so fortunate to have had the best. He…read moredid excellent work, wonderful care, personal attention and kindness to me before and after my surgery - exceptional! His staff in the Holland office, as well as the Lake Drive Surgical center was outstanding.

I am wildly unimpressed with this facility. The staff is overwhelmed with work and that NEGATIVELY…read moreimpacts the patient care. I have very bad eyes and unfortunately have to come here. I don't have many choices when it comes to retina specialists in the area. Doctor Korot is very knowledgeable, but did not spend a lot of time with me. This was hard as a patient. I get other patients might have more urgent needs, but if I waited over two hours to see you because my retina is detaching, I'd appreciate better "bedside manner." Annual check ups matter too!!! If I could get a referral to a different doctor, I would change offices. Second reason I do not recommend this office: my appointments have been canceled last minute, and rescheduling is damn near impossible. I can never get anyone on the phone! The folks who do take calls don't work in the office and have to leave a note with the office. It took over five times for me to call and leave a message to get a returned call! Again very frustrating from the patient side. Finally, paying a bill is more difficult than it should be. You get the bill in the mail with a number to call. But guess what? The operators say the office is busy and they'll "call you back." I'm not sure what else can be done, aside from going into the office to pay my bill. I would argue that you have to go to the office to schedule and pay bills in person because the phone and email do not seem to work. Please do better, retina specialists of Michigan. You can hire more people to help with admin work, this might actually help patients.

Well I went with a family friend. they had a tear in one of the retina we were sent here from…read moreanother place for urgent treatment. The main desk people were sweet and super nice and patient. Seems like the care quality is good. I just rated it a 2/5 because we got here at 1pm and ended up staying here past 6pm. For the longest time we waited in a room was over 45min and at the 40min mark they finally came in and let us know what was going on. just Plan to be here for a while I guess.

I went to SVS Vision for a routine eye exam. Imagine my surprise when they found cataracts. They…read moresent me to Restoration Eye. So glad that they did. Fro the beginning of treatment until my last visit I received excellent care. I was first treated for dry eye and then had another type of presurgery treatment in both eyes. I had Lasik surgery years ago so I opted to get what was probably the best option for me was the LAL lenses! Both Dr Trevor who did the surgery and Dr Felicia who did the final adjustments and lockin were great. They explained everything and were kind and caring. I was told that I might need reading glassesbut I reading is not a problem. My huusband will need cataract surgery in the future and he plans on seeing restortion Eye.

Dr. Smith is extremely caring and knowledgeable with all eye care and surgeries. He patiently…read moreanswered our numerous questions. I am a rather new patient and very happy with exams, laser procedure and friendly office help Definitely recommend. Location is easy to get to from M6.

Friendly staff in a new location…read more Dr. Moleski merged his practice and left the location he had been in for 24 years. I feel like I get thorough and expert care when I come here. Would recommend them to others.

Doctors are great, but the admin and operations leave much to be desired. I've been a patient for…read moreyears with my family, and every time one of us comes in (recently within weeks of one another) there is a huge issue finding our great VSP insurance info (seriously -- we have a great vision plan). I called ahead to prevent any trouble when my son went by himself--yet, he left without a prescription for his new glasses and they had turned him away not able to find insurance info. I had called ahead THAT DAY. Now I'm am trying to obtain a copy of said Rx so he can get glasses elsewhere. It's been a week since Person A said she put it in the mail. Today Person B said the Rx can't be sent yet because it's not signed by the doctor... it's time to move on, unfortunately.

They gave me a thorough exam. There was a very short waiting time in the waiting room, and my…read moredoctor was excellent.

From the owner: Grand Rapids Ophthalmology is the largest fully-integrated eye care medical group in the region. We…read moreoffer a full suite of eye care services from routine eye exams, contact lenses, and glasses to the most advanced medical and surgical treatments such as LASIK, cataract, cornea, retina, glaucoma, oculoplastics, pediatric, and both cosmetic and reconstructive eyelid surgery.

They have great doctors. Extremely knowledgable and helpful. Highly rated on other websites as…read moreindividual doctors. I highly recommend going to them. They work with most insurance companies too.

I have been going to Paragon Ophthalmology for a number of years. I have always been very happy…read morewith the treatment I have received from them. I recently had cataract surgery on both eyes (the Covid-19 pandemic was beginning to spread). Everything was closing, including the surgery center in Portage. I was the last patient for more than 2 months. That meant my second eye surgery was cancelled. However, I was able to contact them if I needed to and get answers to any questions during that time. Dr. Joseph Doe had done my husband's cataract surgery and he has been very happy with the results. When the surgery center reopened, I was contacted immediately for my second cataract surgery. I am now on my third day after surgery. I have been back to be checked to make sure everything is healing properly. I am THRILLED with my 20/20 vision! Only inexpensive reading glasses required! Dr. Joseph Doe is friendly, kind, and reassuring as is everyone in that office! I'm 79 years old. I have NEVER SEEN BETTER IN MY LIFE! I highly recommend these folks.

Wasn't notified of upcoming appointment because they had the wrong number for us. Which pushed a…read moremuch needed appointment further back. Thought they would squeeze us in since it was their fault but they did not. Wait another month and goodbye! So disappointed!

Very Organized & Efficient. Dr. Higgens removed cataract's from both eyes 20 years ago. I return…read moreevery year for a check.

My wife and l feel well cared for and are treated with kindness and respect. Throughout our visit,…read moreeveryone was super nice and also answered our questions. When we were shopping for frames, we didn't feel pressured at all and they were upfront with costs, so there was no surprises at the end. Overall, I'm really glad I chose to go to Lifetime Eyecare and I'd recommend them to anyone who wants an eye doctor that makes them feel listened to, feel like an individual customer (and not just a number), and the comfort in knowing you're in good hands with a great doctor and staff!

I had an amazing experience at Lifetime Eyecare. Dr Smith is so kind and thorough. He addressed all…read moremy issues and made sure everything was checked and accounted for. My glasses came in quickly and the tech was very helpful. I did end up not liking the glasses I chose for a couple of reasons and when I came back, they let me exchange for a pair better suited for me. I am very happy with my new glasses. I highly recommend Lifetime Eyecare.

I had an excellent experience with my first time at Cutlerville Eye Care!…read more Upon walking into the business I was welcomed warmly and helped right away. After completing the paperwork I was walked back to start my appointment, almost immediately. This is always a great perk to not have to sit and wait for who knows how long due to someone being behind schedule. I really liked that the assistants get the process starting by asking some questions and doing a couple of the first tests. After I was done with that portion I was personally walked into the exam room and greeted by Dr. Goodfellow just a few moments after. Dr. Goodfellow did a great job at asking me questions, learning more about me and my issues. Through learning more about me, he was able to give some great advice with even better reasons to back up his professional advice. I left with a totally new prescription that fit my eyes WAY better than my previous. I especially like that he wasn't afraid to give me a weaker prescription than my current one - this to me feels like he isn't trying to make my eyes worse and keep me coming back for new prescriptions and really just trying to create the best solution for me on the spot. My latest perscription is perfect and I am greatly satisfied. Thank you!

The staff here are always willing to go that extra mile to take care of your eye health and be of…read moreassistance. The doctors are top notch and very knowledgeable as well.