As a design firm, we have been working with Grand Central Hardware for years - first as Kraft Hardware and continued when GCH came in. The service that we have gotten has been superlative from Mina in the old days to Geeta more recently. They have never failed to provide excellent and knowledgeable service and have been able to deliver as promised. I highly recommend Geeta at Grand Central. read more

I used them 20 years ago. It went well. This time the experience was terrible. After we met,Natalie, the sells person took three full work days to email what I had already picked out. Somehow she neglected to put in prices even then. In addition, they charge 3.5% if you put payment on a credit card AND they only give you a contractor's discount if the bill is put on the contractor's account. No other place charges for using a credit card or places restrictions in order to get a contractors discount. Did not use them. read more

A beautiful place so much nicer than Pennsylvania station, lots to do and see Can do so much here read more

Constantina has been with me every step of the way! Her service is beyond wonderful anyone who has tried to purchase hardware and fixtures for a bathroom renovation knows how overwhelming this can be. Constantina made the job pleasurable! i will always return in the future! and! the bathroom looks great!!! read more

I had a terrible experience in this place . I did a gut renovation in my apartment. Mrs Geeta Nathai helped me to select fixtures . My contractor installed a Franke faucet in the kitchen . I noticed right away that the flow was very poor and it was difficult to fill up a pot with water and even harder to wash anything in the kitchen sink . I gave her a call and she told me this faucet was following the new regulations to reduce the flow of the spigot . This faucet was $535.50 . I did not believe her . It was a poor result for an expensive fixture . I had no pressure problem in the bathroom. I called the manufacturer and was advised there was maybe debris obstructing the flow . I was dubious since it is a new installation with new pipes . I had it checked and there was no debris . Shortly after I noticed a leak under my sink and it was damaging my wooden custom made cabinet . A plumber came and told me the faucet was faulty . He wanted $450 just to install a new faucet . I contacted Geeta and she said it was under warranty. I did not want the same model but was forced to accept it . I had it installed and there was a very poor flow again . No pressure . I had to install a Moen instead and it works well . I called her and she said I would not get my money back and could sell it on EBay !! Now I have to have the cabinet fixed because the planks are damaged . I told her I would surely get a negative feedback if I posted this faucet on eBay . She just did not care also about the fact that for two weeks I had to do dishes in the bathroom. I sent her a video of the pressure with the Franke faucet and one of my Moen . She said she does not carry Moen so she does not know about this product and perhaps it was a new "old model" which does not follow the regulations. I sent her a video of the pressure in the bathroom. She said bathrooms are different than kitchens. This is a very poor customer service after spending thousands of dollars in her store . She even wanted me to go out of my way to return the first faulty faucet to her store . Stay away from this place . They take your money but if a problem arises there is nobody to help . No compassion and even a smirk . read more

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Awful experience. Went here with my wife for convenience. Unfortunately, the same person named Mina who helped my wife with fixtures for another apt, and my wife ulimately bought them, was the only one available. Mina played a game of hard to reach and being difficult with my wife the first time. But we were there, so we spent time in detail with Mina and went over furnishings we needed for a bathroom. She said she would contact us with pricing and availability within 1 week. My wife was not going to call her and play the game she played the first time. Well, surprise, its been 6 weeks and Mina hasn't called. We have since bought Kohler, Delta and Toto products on the internet, and have already gotten delivery. Save time. Shop internet for ease. And don't go to this store. read more

Grande Central Showroom was referred to me by a friend after much frustration working with another Showroom in the city (whom will remain nameless).....and I was super impressed with the level of knowledge, professionalism and patience of the staff here. When I walked into the showroom I feel immediately in love with so many concepts on display and the high quality brands on display. The showroom is what you expect a design showroom to look like and not just vanities and sinks on display, with no thought or design effort. The Showroom provides some great ideas and visuals and if you are a customer like me, then that really helps you understand what you want. As overwhelming of a process as remodeling a bathroom can be, I must say my experience working with Grande Central Showroom has been a painless process. read more

Grande Central Showroom - Kitchen & Bath Near Me - New York, New York

Zena was my sales rep...and I have nothing but good things to say...very helpful and I received my bed earlier than expected...

Poor customer service. Came into the showroom today because we live a block away and looking to do a complete renovation for one of the bathrooms in an apartment we just bought. Saw an old man in his 60s or 70s who was either bald or had very light grey hair. Asked him a question about a bathtub and he was acting like he didn't even want to answer lol. He just was very emo like he had a dark cloud or fog over his head. Maybe something happened in his life lol. Poor old man. So we continued to walk around and saw a lady named Mina this time and she was very helpful. The fixtures are of high quality and the prices are very good for the quality. But with the poor customer service.. it makes you want to spend your money elsewhere. Because this is nyc and grande central isnt the only showroom with quality fixtures. read more

I have been working the people here for quite some time now.. knowledgeable and have great ideas.. usually helps me put things together. IT is pleasantly surprising to find people who are Efficient and knowledgeable with superb customer service here in NYC. read more

I noticed someone else mentioned the salesperson, Geeta. I asked her to schedule the delivery and she said no, then hung up on me. I do not plan to ask again. These are not special items and can be ordered elsewhere. read more

Nobody was at the front desk to help customers. Found two women chatting in the back so I asked if someone can help. One of them answered very unwillingly, clearly I had interrupted their chit chat. finally she yelled one of the workers out and this guy was just as unpleasant. The store is crowded and poorly lit on an off street away from most furniture/home showrooms in the area. I now see why - they are clearly not up to the league. Don't bother wasting your time here and go else where. read more

Horrible customer service. Received BROKEN sink from the vendor (was shipped to the showroom and I picked up there) and then was jerked around for months while they pretended to try and resolve the issue. Everything was great while money was being spent but as soon as there was an issue it ended up being our problem to deal with. Knowing I was in a time crunch they put me in a position where I had to buy another expensive sink to finish my project and, more importantly, have somewhere for my daughter to wash her face in the morning. Awful. Total fraud and out to make sales only. read more

Ask to deal with Caroline.She is knowledgeable, hears your needs and price ranges and steers you in the right direction. also pricing is competitive. A really pleasant experience. Joan O. read more

Caroline helped us find a suitable replacement for a broken Grohe part that had been discontinued. She worked with a couple different reps and ultimately helped us find a substitute from Illinois. She also was not even our original salesperson! I appreciated the customer service even a couple years after our purchase. read more

I don't often post review on Yelp, but I was so impressed with this business that I had to write in! When I began to think about my bathroom renovation, I was really overwhelmed with choice. I would decide on a sink, then change my mind, and then search on Pinterest, and then go back to my original decision. Needless to say, if I had kept that up, we would have never started our renovation. Then I walked into Grande Central Showroom. I met with Caroline, who is totally awesome, and like a fairy godmother of bathroom renovation, she told me everything I needed to know about baths, tubs, sinks, faucets, and plumbing. I showed her a few pieces I liked, and she immediately honed in on my style. The products she recommended were gorgeous. When I had to deal with a quirky plumbing issue, she figured out exactly which fixture would solve it. She recommended a tub and a toilet from companies I'd never heard of, and they are perfect! I would have never found that on my own. She just took the guesswork out of it all, and saved me loads and loads of time. I love my new bathroom, and it's all thanks to Grande Central Showroom! read more

The reviews below must have been written by friends or family because they bear no resemblance to my two experiences at this place. Both times, I was wearing jeans and sneakers (and no jewelry) and I was treated like a homeless person: The second time (this past Saturday), the older mustachioed man standing inside gave me a once-over and then ignored me. When I asked him if the kitchen faucets were downstairs, he just nodded. Neither he nor anyone else went downstairs with me to help me pick out a faucet. And when I came back upstairs to look at bathroom faucets, he and the two young women there ignored me. So I left and went to Gracious Home, where I was treated respectfully and conscientiously and bought approximately $8,500 worth of kitchen and bath faucets, shower sets, and accessories. The moral of this story: A salesperson should NEVER treat a potential customer disrespectfully regardless of how he or she looks or dresses. Dr. Karen Klein Greenberg read more

Strangest customer service I have ever experienced. Staff was too busy sitting around chatting to even give a care or help me with my inquiry. When I explained what I was looking for no one said much and didn't take any steps to assist me. How does this place stay open? read more

I don't write reviews often but I feel the urge to share this with people who are feeling lost shopping for fixtures in New York City. This is the first time I ever did a renovation and I was completely overwhelmed with the ranges of selections, prices, and services out there. While I am not the "money is no issue" kind of shoppers, I am willing to pay up for good quality products but there seems to be something missing in the city between Home Depot and the high end stores. I was so worried about going into one of these "showrooms" (D&W, Simon's, etc.) and got ripped off. However, reviews on these types of stores are generally missing from yelp and even Angie's list. I believe there are a lot of hits and misses in this industry but here are the few things I learned: 1) showrooms have only so much space and can only show you a limited amount of models; so having the right salesperson that listens well, can brainstorm with you, knows the products well enough to provide you with ideas based on your preferences and price range is very important; 2) a lot of the showrooms cater to the trade only (architects, interior designers, etc.) so they will leave the walk-ins alone. There is nothing wrong with it but it gets annoying when you "try" to speak with someone: I had bad experience at D&W waiting at the reception for over 10 minutes after the receptionist called for a salesperson; a number of the salesperson did not even return calls/emails at all; 3) for the exact same product, the price quote also varies and you need to notice the fine print (e.g. freight charges). I was lucky enough to meet Caroline at Grande Central. I lived in the hood and walked by so many times but never thought about going in because no reviews have been written up on them (well, maybe a bad one for the store in Harlem). I went there because the manufacturer of the medicine cabinets I wanted told me that I needed to buy through the retail vendors and he suggested Grande Central. Caroline was the person who came up and say hello to me. She has an impeccable and upbeat attitude, she offers suggestions that help guide this first-timer, and most important of all she is responsive and great following up on orders. I can't say enough good things about Caroline. I wish I had gone to this store from the very beginning and that would have saved me so much time and money. While I can't speak about other salespersons at the showroom, Caroline is the person you may want to look for when you are shopping for kitchen and bath fixtures. I hope your experience with her will be similar to mine. read more

I recently purchased fixtures for the complete renovation of two bathrooms. The selection of mid-to-high end product breadth and professional guidance made the process easy. More importantly is that they fixed mistakes immediately and always in my favor. With any larger jobs it is inevitable that at least one mistake will be made. What I always find most important in a vendor or service provider is that they handle mistakes professionally and gracefully, and that is exactly what they did. I bought a specific model of bath tub but the wrong variation was delivered. It appears that they made a mistake and the tub that I wanted was more expensive. They delivered the correct tub and did not charge me more for their mistake. read more

I gut renovated my two bathrooms this past year and had the pleasure of working with Caroline C. She was a complete pleasure to work with and quickly understood that I was not the type of customer who wanted to be overwhelmed by choices. When we met, I explained to her that functionality was important to me and that I wanted to make decisions quickly and not have the selection of my bathroom fixtures be a long, drawn out process. She listened to what I needed and what I said and offered me choices that were tailored to my needs (i.e. I wanted more of my budget being spent in the master bathroom and less in the powder room). She also worked directly with my contractor on a few things (i.e. scheduling delivery) which I appreciated. Overall, I found Caroline to be professional and a true delight to interact with. For those people who are thinking about sourcing your plumbing fixtures from the internet, I advise you to rethink your decision as a lot can go wrong in a bathroom renovation and the guidance of an experienced professional is completely worth the few extra dollars it costs (and might end up saving you money in the long run). Thanks so much Caroline, Jennifer. read more