The owner is rude,came to pick up a part and he would not get off the phone!…read moreDo not recommend!

David gave me an option without having to come to showroom. He matched price…read more Told him I'd rather do business with local folks. He appreciated that. I told him what I wanted and price range.didn't get what I thought I wanted, but better company and his expertise made all the difference. Thanks David, will see you soon.

I had a great experience with Ron from Quincy Lock! He came out same day to rekey six door locks…read more He was communicative about his arrival time, was very friendly, and I am happy with the work that he did. I would highly recommend Quincy Lock!

I called a to get an estimate for an additional car key. A young man answered and took my info and…read moresaid he would call back. I live close by. He didn't call me back after some time went by, I called he answered and said they are too busy. Oh ok. I can see making an appointment when they're not so busy. But I got the feeling he just didn't want to be bothered. Strange company. I called another company they were at my house within 15 minutes. Just replying to the owners comments. I'm positive I called your business a young man answered took my info and said nothing about not making keys for cars. He told me to call back, when I did call back, that's when he told me you guys didn't have a van in the area. Same guy told me to go to the dealer. I past your business everyday going to work so I know I had the right number. But that's ok.

Lifesaver!!! We called and within 30 minutes the wonderful locksmith came to our rescue. Very…read moreresponsive, professional, and kind .

Evan at Bennett was quick to replace a malfunctioning lock on our front door during a cold winter…read moremorning. He even found the model I wanted and installed it with manual tools so as not to wake a sleeping baby. I would definitely rely on their services again.

Had used this company in the past so it was an easy decision to go with them again…read more Eli was easy to schedule with and he recommended an affordable smart lock and saved me $$. Highly recommend this company.

Eli helped us out with installing 2 smart locks and 2 regular locks on our doors in our new home --…read morewas incredibly prompt, kind, helpful and wanted to impart knowledge us about our very cool, very ancient doors! Would strongly recommend him. All-in cost was very reasonable, and we're super happy we had professional to help us with our unique doors and to ensure we had consistent keying.

Have been continuously calling for over 1 month asking for help with a safe…read more No response other than we have been really busy. Asked if I should contact someone else and was told that I should feel free todo so.

Matt and team was friendly and knowledgeable. They promptly resolved the issue with my lock. They…read morepatiently took the time to explain what to be careful of. Highly recommend.

Went here to get a new set of apartment keys I had lost. Home Depot wasn't able to identify or copy…read moremy key. Showed up here and the woman identified the key and helped me within minutes. Definitely the place to go in the Boston area with great prices and service. Extra points for the friendliest of cats!

Simply the best in Boston. They truly care about what the customer needs. Honest and sincere. I…read moreshowed an interest in how locks work and how the keys are structured. I received encouragement, advice and help from everyone behind the counter, including their awesome feline 'Luigi'. I wouldn't trust our access security to anyone but Broadway Lock of South Boston.

I had Ace come to my home a couple of months ago to re-key two doorknobs. After they left, one of…read morethe doorknobs would catch occasionally and not open even though it wasn't locked. I lived with it for a while as it would open after jiggling it a little. Recently, it got worse, so I called Ace to come and look at it. When the tech got here, he said they "don't fix that" but he could replace it the doorknob. He was here for maybe a half hour total and installed a new $40 doorknob. I was charged $307 dollars. Apparently, I was charged $90 just for the guy to drive here and $175/hr (one our minimum). I found this to be absolutely outrageous, especially given the fact that I didn't have a problem until Ace re-keyed my locks. I will never use them again and I strongly suggest that you don't either. It's no wonder people can't afford to live when business screw people like this. Disgusting.

This locksmith is SUPER, their keys always fit whatever I am trying to duplicate. They are most…read morehelpful, I live in Boston and don't mind traveling out to Norwood to have them complete my work. I have bought small safe's from them, they are so helpful and I would not go anywhere else for keys or any item they carry. They are the best, you can't beat perfection! The owner is pleasant and the folks that work there are happy to help with your questions. They are great! Lucinda M. De Patto, Roslindale (Boston) This outfit is a 10 PLUS!

MassBay Lock and Key was responsive,prompt, efficient, and I would absolutely use them again…read more After reading several positive reviews, I called and Andre immediately picked up. I explained my doorknob/lock issue and Andre asked when was I available for him to stop by. I said whenever, and he said he'd arrive within the hour, which he did. He diagnosed the issue (I needed to replace the knob while keeping the lock intact for our key), showed me a better quality knob he had in his vehicle, priced it out for me to okay, and had the work done in 45 minutes. He showed me what he had done, walked me through the workings of the new knob, I paid him (reasonably priced), and he was on his way, but not before saying to call him if I had any questions or issues. Highly recommend!

Good communication - easy to work with - and my lock looks and works amazing. He explained…read moreeverything so thoroughly and made sure I was comfortable with the new lock before leaving. I would use them again without hesitation.

Great Experience. Broken lock entering the office, 4 hours later fixed at a very reasonable cost…read moreand Jim was fantastic at communication.

Changed out some very old lock cylinders on our new home with great quality replacements. Quick to…read moreschedule. Well priced for a job well done.