We had granite store install our kitchen and it's a joke!! No customer service at all! They were supposed to finish everything in 3 days but barely did 1/3 of it. They showed up few hours each day and never called us to let us know they are short staffed and won't be able to finish it on time. My guess is multiple customers must be having the same issue since the installer was going to another customer. We had other contractors scheduled to start right after them and we have to pay a fee because granite store is behind their schedule AND never communicate it to us. I would highly not recommend them. read more

Wow, the place is huge! Talk about selection. My wife and I needed a drop for a small project. The salesmen took us out into the yard showed us numerous options, gave his opinion, and helped us load it. All for a $75 drop......way above and beyond. We will be doing granite counter-tops very soon, and Granite Store has earned that business based upon how they treated us for a small sale. read more

Paul and his crew were terrific. I was in the midst of having my kitchen remodeled when the pandemic struck. I was down to counter tops and backsplash so I could get my faucets in. They came through for me and I am very grateful. I would certainly recommend them. read more

Kitchen displays were very nice, which gave us some design ideas. Stone was laid out with great lighting. That's about all that impressed me about the Granite Store. I, like many other reviewers, found the service to be lacking. The store only had about four to five customers. My wife and I wandered around for about 30 minutes looking at the kitchens and countertops. No one ever asked if we needed anything and when I finally approached a staff member to ask about the differences between the options I was told "natural stone is natural and the granite was man made with stuff in it" the she walked away. Looking at a total remodel of my kitchen. Definitely won't be back and definitely would not recommend this place. read more

My kitchen had water damage, so I was looking for a new island, countertops, and cabinets. The Granite Store redid my bathrooms several years ago, so I decided to try them again. I was very happy to find that Katya was still working for the place and she was eager to help with my project. she again did an excellent job making recommendations for design and putting together an estimate. She was efficient, professional, and helpful in getting the job done. I did not have to explain much; she knew what I needed and wanted. After the initial consultation and estimate, the installation was scheduled within a week. Other businesses I talked to said I would have to wait 7 to 8 weeks. They scheduled the demolition, the cabinet installation, and the countertop in three days. The crews were professional, courteous, and hard-working. I can't be happier with the new cabinets and countertops. Having a local business that I can trust and rely on is wonderful. Job well done, Granite store! read more

Excellent and professional. When I decided on cabinets Kyle put my vision together and provided installation date. The date assigned from start to finish was like clockwork including demolition, kitchen cabinet installation, granite counter top and backsplash tile was installed by professional teams throughout job. Pricing was well below other bids and installation dates were months sooner than what Lowes quoted. Highly recommend!!! read more

I had The Granite Store do a full cabinet and countertop replacement in my kitchen in my east Vallejo home. Soon after the installation, the granite showed cracks around the kitchen sink cutout. I took photos and went to the store ready to battle for a replacement but that wasn't necessary. Paul said before I even finished telling him what was up that he would replace the countertops without charge. He did recommend that we switch to a slightly more expensive quartz which is much stronger which we did. The final job looks wonderful and I couldn't be happier. All staff has been very helpful and responsive. I have zero negative feedback for the Vallejo store. I thought maybe they would replace just that section, but they redid the entire kitchen. I'll go back when I'm ready to put in hardwood floors..yes, they do that too. Thank you Oris and Paul and all others for their wonderful service. read more

I ordered a set of granite cook ware. When it came 2 of the pots were severely damaged they were egg shaped. Not sure how they could look at that and still Package it. But they did. I call them and were real good about replacing them. When the new ones came in one of them was damaged again, look like someone hit it with a machete. It had a big gouge in it. Again not sure how anyone could see that and still package it. So iam going to call again and order another one. Where is the quality control on that warehouse. read more

We had a great experience with the Granite Store. They demo'ed our old kitchen and installed all new kitchen. Katja was available when we had questions/issues and handled everything beautifully. Our kitchen looks amazing and we would not hesitate to recommend them. read more

Amazing job all around - excellent service, quality materials, skilled tradesmen and great value! From designing the kitchen layout and choosing finishes with Katya, to interacting with the super talented installers, to conversations with Paul the owner - this company has their act together! They replaced our entire kitchen at our house in Vacaville and made great recommendations like venting the microwave to the outside and adding a pull out garbage can - we are thrilled with the results. Things that really stood out were the super detailed budget with line items, quick responses to our questions before and during the project, quality materials, attention to detail, cleaned up work areas every day, and an impressive turnaround time - 2 weeks total from start to finish. They have different specialists for each of the install functions and I was super impressed with their skills and attention to detail - demo, electrical, cabinet install, counters, finishing & trim, appliances install - all were great to work with and I have to say that everyone was really nice too. Adding in a few pictures. We're still getting settled into the new space so I'll update with some better pics once we do! Bravo Granite Store gang in Vallejo, job well done - thanks again! read more

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As a local resident of the Napa Valley since 1984 and a winery owner it is important to me to support local businesses. The team at Granite Store Building Supply in Vallejo has earned that support. My wife and I have remodeled three homes in Napa and each time we used the services of the Granite Store. We were both impressed with the curtesy of the staff and the professional way we were treated throughout the process. The Granite Store has an excellent selection of granite of course, but they also have great advice on which types my best fit into your space and color scheme. My favorite combination of colors ever for kitchen granite was picked with their help. They also offer very competitive prices for all their products. You might be surprised that their prices are at or below the pricing for that store you think has everything for construction. We also used them for installation and this is where they really shine. The focus on customer satisfaction has been really outstanding. Any problem that we faced they made it right immediately. The process of installation is always messy and inconvenient but their team worked quickly and always cleaned up/removed any debris as they worked. No problems with a mess being left behind - no suprises in terms of costs or timing. They are the best. I highly recommend their services. read more

Best job ever- the team here worked with me on three different remodel jobs. Their pricing is very fair. The work was done quickly and efficiently. They left the house as clean of debris and dust as when they arrived. All problems were resolved with no hassles. 100 +100 read more

Want cheap Chinese kitchen granite and super thin Chinese "stainless steel" sinks that bend and warp when the temperature changes? This is the place! The Chinese installers that are forced to do the work aren't too bad but don't be gay, black or anything that scares them, otherwise they will rush the job and leave you with something nobody wants. Their customer service is a joke after the work is done. I wouldn't come back to this store for any reason even though it's cheap. They even try not understanding English when it suits them. Nothing against Chinese but these folks take it to another level. read more

I am having a terrible problem with the Granite Store in Vallejo. I remodeled my kitchen in December 2021 and I ordered quartz countertops from this store. Within one month there were chips to the rim around my sink in two different places. They came out to patch them. Within a month I had another chip, they fixed that. Fast forward 2 months and now I have another chip. I have had granite countertops in 3 different homes and never had a problem. I live alone and use my sink to soak and then place my dishes in my dishwasher. The guy from the store says this is really unusual but now they will not do anything more for me because 'it must be something I am doing'; they are blaming me! They will fix the chip but now I have to pay for it! They just called back. They said in 5 years they have only had one other problem like mine. They won't even consider that there is a problem with the material. I said I was going to write-up my situation and concerns about their lack of customer service. They threatened me with legal action for voicing my opinion and recommending that people reconsider doing business with them. BEWARE. There are lots of places that sell quartz!! read more

Jasmine was a big help and awesome to work with. We got what we need at a good price and it was available as scheduled. We bought cabinets and hardware and quartz countertops for the kitchen and bathroom read more

DO NOT SHOP HERE ! We went into the store and waited in line for at least 20 minutes. Then somebody came up to us and said that there wasn't anybody to help us and that we should leave and call them in two weeks. Then we explained that we needed to talk to someone about ordering supplies for our bathroom remodel. Then they said that Kyle could help us. I'm not sure what changed. We waited another 20 minutes to talk to Kyle. We told Kyle we wanted A shower pan that was 36 x 36 and there would be two tiled walls and two glass walls. One glass wall that was solid and one that had a door. So he ordered the items for us and our handyman picked them up. He got into the project and found out that the shower pan was for a three walled shower and that the glass wall and door was 36 x 40. The handyman called them and no one called him back for two days. These people have no idea what they're doing. Do not shop here. As of right now no one has called us back and I can't get through to Kyle or anyone else. FIND ANOTHER STORE! read more

Awful customer service that is not worth the competitive prices for materials. We drove multiple times from Sonoma County to Vallejo for our bathroom remodel. We had an appointment scheduled with Katya (after driving an hour and a half) and we saw her walk out and take her lunch in the break room right before the appointment. She refused to come back from lunch even though we had an appointment scheduled. Staff was not helpful in finding someone else to help us. No one offered to help us, no one apologized. We asked multiple employees for help and all they said was "Wait for her to get off lunch" when she was sitting in the back refusing to come out for an appointment that I booked with her and she confirmed. A simple "Sorry about your appointment, let me find someone to help you," is all I would have liked to hear. One female employee behind the counter kept taking her mask off and they did not enforce other customers to wear masks. I had to ask a fellow customer to wear a mask and it made me very uncomfortable. This was in the pandemic and pre-vaccine. We had to wait in line again to meet with another rep and Katya had not saved any of our paperwork from our last meeting. The new rep, Lillian, had to redo the entire quote and, surprise, it was much more expensive than the original. We went home and ended up going with someone else for our cabinets, who price matched and had excellent customer service. There was no way I was giving this store thousands of dollars after the way we were treated. We still purchased the granite from this store as it matched our shower kits we bought from them earlier in the year. We told the store multiple times we had a contractor coming on Monday 2/15 to pick up the granite both on email and phone and no one told us they were closed that day! We had to call back on Saturday to add a back splash piece and thankfully the woman on the phone said they would be closed on Monday, or the contractor would have wasted hours of his time driving to pick up materials. Unfortunately but not surprisingly, the back splash was never added to the order! When we spoke on the phone, the employee said we would get a call back that day, never got it. This resulted in a stressful day on Tuesday of me and my partner calling and emailing about the extra piece, as the contractor was picking up when the store opened. They did not answer the phone or email until 10 minutes after the store had been open. "I'm here by myself, I'll call you back later" was the response when we said we needed to add to our order and that our contractor was there. They never called back. The contractor had to go in and order the extra piece and call my partner to pay. The prices are not worth the atrocious customer service. I will never go back here. read more

Paul (owner) is awesome, helpful and courteous. Tonya is also amazing, helpful, courteous and knowledgeable. Lillian is very rude (borderline mean); and acts as though you're a complete bother. I only want to deal with Paul, or Tonya at the Vallejo store. read more

This people are scam artists...2 months ago I got an estimate in the store for two small pieces of marble 36x18 $200 a piece. Today I going there to actually buy the price was $750 each!!!!!!! Needless to say I did not purchased anything. I take my business for now and in the future to Granite Expo in Emeryville or San Rafael read more

Not even deserving of the one star. Horrible customer service. We'll be taking our business elsewhere.

I'm not sure how good this place is. They are not very good at responding to emails and phone calls. They never got back to me so I took my business elsewhere. read more

I am delighted by my new granite kitchen countertops designed and installed by the Granite Store team! I highly recommend this excellent company; we are very lucky to have such a great organization in our area! It's a pleasure to recommend them. They finished my kitchen project absolutely on time and ON ESTIMATE! Thank you very much, Granite Store Team! They replaced my countertops and backsplashes in only 3 days! All 5 workers who came to my house were nice, enthusiastic, exceptional associates! One of my neighbors is having countertops & backsplashes replaced by 3 other companies, requiring about 2 months without a kitchen for that job to be done. THREE DAYS without a functional kitchen is much more convenient for me !!! A kitchen renovation is a big project. There was damage to the glass cooktop of my old electric range, which is not unusual in a complicated project! I got an excellent company to produce a better result on that! Thank you VERY much! I will hire the Granite Store again. read more

I was happy with my kitchen remodel a few years ago but their floor installers weren't great. I wanted floor to match so I went back to order more of the same flooring for the bedroom/bathroom but lined up my own installers this time. I explained my timeline to the sales person and she assured me that if I ordered it on following morning, my flooring would arrive three days later. Three days later came. I called to confirm pick-up and was told nope, not until two more days. I already had installers lined up and the sales person knew that when she sold me the flooring. I then spoke with another sales person who told me that he'd send a truck "first thing in the morning and I could pick up the flooring by noon". I called the next day to confirm pick up and was told that the sales person wasn't in that day and the flooring wasn't arriving until 3, then I complained and it changed to 2. Well that doesn't do me any good because my installers have lost another day so now I have nothing. They don't keep their word, they promise delivery and give lip service without recourse when they fail to deliver on time and they are not accountable when delivery isn't as they promised and I'm the loser. This delivery delay causes a three week push for my install. I won't be doing business with them again and I don't recommend them to anyone who doesn't get a timeline, with penalty for their failure, in writing. The manager wouldn't even speak to me over the phone. read more

Granite Store Building Supply boasts an expansive selection of granite, quartz, flooring, tile, cabinets, and appliances. Their established main showroom in Vallejo, and newly opened branch in Rohnert Park are both spacious, accommodating, and beautiful. Lillian and Paul really know their stuff. The staff is kind and courteous. Even with an often demanding daily schedule, the team make it a priority to give you the greatest attention, working over your plans with you right at the counter to make sure all questions are answered and you're satisfied. They've been in the granite and cabinet industry for over 15 years and the expertise surely shows. Their countertops and cabinets are of top-notch quality - and at this standard, they honestly are at an unbeatable price. Sinks, tile, shower doors, quartz shower wall - you name it, the Granite Store has it, even carrying more contemporary-style cabinets and appliances. Seriously, so many choices here! They truly give their best to make your vision a reality... and I could not be more pleased with the results. Thank you, Granite Store! read more

I had a terrible experience dealing with this company. They never return my calls or emails of if they do it's many days later after many follow ups from me. They caused damaged during install to my brand new floors and try everything in their power to make up reasons why it couldn't have been their installers that caused the damage. Additionally there was drywall damaged and the edge of the quartz on one of the counters had a big chip out of it. It's been a great disappointment. Prices might be competitive, but you know the saying... you get what you pay for. Lesson learned I guess. read more

The Granite Store Kitchen & Bath (newest branch, Rohnert Park) was very accommodating to my busy schedule. The impressive new showroom in Rohnert Park is large and welcoming with a vast selection of affordable countertops, flooring and cabinets to browse. I was greeted kindly upon entering and Lillian was extremely helpful in assisting me with selecting my cabinets and countertops. I was in a hurry to get materials for my large project as soon as possible, so I am very glad I discovered Granite Store Kitchen & Bath. They have a great selection of countertop slabs for show and will work with you every step of the way, from giving you an estimate, to devising a plan and finally installation. Overall, super helpful and friendly staff with exceptional quality. I would recommend to anyone looking to upgrade their kitchen or bath and not knowing quite where to start. The Granite Store definitely has the experience to back up their stunning work. read more

I will start out on a positive note: Henry, at the Concord location, treated me with respect, he listened, and was very helpful. Then I had to deal with the Vallejo location. Here is a list of complaints: 1. The front of the showroom staff is unhelpful and rude. 2. I brought in a template of the radius of a curve to match the curve on the existing vanity. It was ignored, even brushed aside almost as if it were an imposition to ask for a design element. As you would expect, the radius of the curve came out incorrectly and does not match our cabinet curve. 3. I had paid extra to choose the quartz section to use for our project. When I asked to see a different slab, the staff demanded rudely to see my contract, as if I were lying about having chosen the option to pick out the slab. 4. I had personally taken measurements particularly because our bath has an odd protruding wall that the vanity top needed to fit along. These measurements were ignored. They assumed a standard lip, hence the top sticks out beyond the wall edge. 5. They cut the hole for the sink too far forward, as if they didn't even look at the existing vanity to see where the prior sink had been located. My husband had to come home and chisel away some of the cabinet to make the sink fit. This caused a problem with the plumbing and it cost an extra 75. bucks to have the pipes adjusted. I hope I have given you enough reasons to avoid this company. read more

We just finished a kitchen remodel using the Granite Store. We are very happy with the finished product and their design service was exceptional. Katya was responsible for the design and managing our remodel and we found her to be helpful, friendly and knowledgeable. Paul, who we believe is the owner, came out for final measurements and he was also friendly and professional, helping us to head off some problems before they occurred. Ling did the fine tuning at the end and took care of some minor issues. The prices, although affected by trade tariffs, were reasonable in comparison to others we considered. Our kitchen designer said she has used the Granite Store for over 30 kitchen remodels and she has been very pleased. The Granite Store has a staff with very diverse backgrounds and I had some language barriers with on site installers but we were able to work though it. We would use them again. read more