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    Gray-Daniels Lincoln

    2.4 (56 reviews)
    Open 7:00 am - 7:00 pm
    Updated 1 month ago

    Services - Gray-Daniels Lincoln

    Auto brake repair

    Auto engine repair

    Auto general diagnosis

    Auto HVAC repair

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    Repair ticket.

    If I could give no stars, I would. Gray Daniels has the worse customer service. I have taken my Explorer in twice before to have the power steering fault fixed. When driving, the power steering will quit working and you will not be able to steer it. Both times they claimed to have reprogrammed it and said it was repaired. It was not. I brought it back up there for the 3rd time, after having my car for almost a week, I am told it is going to cost me $2100.00 to have repaired because it is no longer under their customer satisfaction warranty program of 150,000 miles. I have bought several vehicles from them in the past and have used them on my diesel trucks for work as well. It only takes one bad experience to lose all trust. I guess Watson Quality Ford has more work coming their way.

    2013 Ford Flex Limited AWD Ecoboost

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    1 year ago

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    8 years ago

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    7 years ago

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    4 years ago

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    10 years ago

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    7 years ago

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    4 years ago

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    7 years ago

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    7 years ago

    Super shady business, bad experience and wouldn't recommend anyone coming here. Go to Mak Haik Ford Jackson. Great honest people.

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    10 years ago

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    9 years ago

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    8 years ago

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    11 years ago

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    12 years ago

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    10 years ago

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    8 years ago

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    7 years ago

    They will not pay you the NADA trade-in value on your car, they will not even come close. They pay wholesale auction prices for your trade.

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    13 years ago

    Overall great experience buying my new Ford Escape here. I would recommend to anyone.

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    8 years ago

    Such a unprofessional business! And the customer service sucks! We dodged a bullet with this one!

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    14 years ago

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    10 years ago

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    10 years ago

    First time bringing my car here and the service was excellent. Never going back to Watson Quality Ford ever again.

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    Page 1 of 2

    Ask the Community - Gray-Daniels Lincoln

    Review Highlights - Gray-Daniels Lincoln

    Dana, Jason, Dan, Calvin, and everyone at Gray-Daniels Ford were EXTREMELY understanding and flexible on my requests.

    Mentioned in 5 reviews

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    Autozone

    Autozone

    (2 reviews)

    Every time I go to this AutoZone there's one person working the counter and several employees…read moreroaming around while customers stand and wait. I've put up with it, I'm not usually in a hurry but today was the end. There was one guy working the counter. I was second in line, waiting patiently. There was one person behind me. Another employee came out and went to the cash register. He said to the guy behind me he would check him out. The guy said he needed brake pads, which is what I was going to get. Then the guy at the cash register nodded in his direction to let the guy know if he would come over there he would help him. He nodded because he didn't want me to know. I had been there at least five minutes and I was there to get brake pads. I left and went a mile down the road to O'Rileys where an employee greeted me and asked what I needed before the door shut. I've spent my last dollar at AutoZone. I've never had trouble at any other AutoZone but management has let this store operate this way for too many years.

    Steven and Jonathan were some very polite individuals but what killed it for me was Doris. I asked…read moreone question to her and she right away gave me an attitude making me feel very uncomfortable. Her whole vibe or energy was off and she directed it my way like im not an important customer. All I wanted was a newer version of my item because I could tell that the only one left was a returned item. The box was very beat up and the items in the box were very unorganized. Shouldn't have gotten the energy i received just because I didn't want any items that someone else had. I didn't want my grandfather being around contaminated items, especially during a pandemic.

    Iamgmparts

    Iamgmparts

    (2 reviews)

    BUYER BEWARE: Terrible business acumen from a company that touts they take pride in your order…read more Purchased a cross rail roof package from Iamgmparts. I needed the item rather quickly and opted for the 2 day priority express shipping option at checkout. A tracking number was provided and showed a specific timeframe for when the order would arrive. The item did not arrive when promised so I called the company to see about getting the shipping fees refunded since it was guaranteed by the USPS. When I contacted Iamgmparts, a representative by the name of Sam answered the phone. When I asked about getting refunded for shipping I was told "I actually did you a favor by shipping the item to you 2 day priority express. Our company doesn't offer that shipping option." She even went on to explain that the USPS did not get the part to me in time but there was nothing she could do about it. I explained to her that she could get refunded the shipping costs from the USPS (since it was guaranteed and in turn she could refund me my money back, but she refused. I have tried to contact her supervision but they have not returned my call. A few days after this incident I received another package from this company, of which I had not ordered. It had a 2 day express label on it which was the same label used to ship my original package only this company goofed up and sent it to me instead of their intended customer. I notified Sam at IAMGMPARTS but she never responded. I have since reported this company to the USPS for mail fraud. Also this company tries to make themselves appear as if their business practices are outstanding by deleting undesirable seller feedback on Amazon and Facebook. Unbeknownst to IAMGMPARTS I was able to screenshot my feedback before they deleted it.

    Do not buy from this crooked place. Found the part i needed on amazon. They shipped me a damaged…read morepart. Box was fine so their quality check is terrible. After that they are impossible to get a hold of to get an exchange. They say they have a 30 day return policy. Good luck you can make that happen. Sam ( multiple reviews mention her) pretends like she has no idea who you are even if you just talk to her the day before. They say they are a certified GM distributer so I will be reporting them. I wish I had spent the extra money just going with the actual dealership getting it sent to them. Please never use IAMGMPARTS! You WILL regret it.

    Gray-Daniels Toyota Service Department

    Gray-Daniels Toyota Service Department

    (1 review)

    Gray-Daniels Toyota in Brandon MS is the most unprofessional, unorganized, terrible excuse for a…read morecar dealership that I have ever dealt with. I was interested in a vehicle on their lot, spent an entire week communicating with several salespeople, decided I wanted it, even offered to put down a deposit to ensure there would be no issues. I was told no, that everything had to be done in person. After I was notified that all plans are in motion, I drove 2 hours to their dealership for Chloe (salesperson) to say "Oops, it's been sold". This was after ensuring me by text 12 hours prior that she was filling it up with gas and having it detailed for me. She was my primary salesperson and she 100% dropped the ball. This is absolutely unacceptable. I did everything right and had made the decision to buy this vehicle, only to be completely let down after driving 2 hours make the transaction. Not only has this been a huge inconvenience and let down for me, I have no trust in car dealerships now as a result of this. The salesperson, Chloe, should be held responsible for this situation. She had one job to do, did it with dishonesty and carelessness and caused what should have been a great situation become a terrible experience.

    From the owner: Gray Daniels Toyota is committed to providing the care and expert service that our guests come to…read moretrust. Our Toyota-trained technicians have spent thousands of hours understanding each and every Toyota vehicle and use only Genuine Toyota parts to service and repair your Toyota. Come see for yourself how our team of experts help keep your Toyota a Toyota.

    Gray-Daniels Toyota

    Gray-Daniels Toyota

    (44 reviews)

    I was in MS and had major car trouble and my vehicle was towed to Gray-Daniels Toyota. Since I am…read moreon the road a lot, I got an appraisal on my sick vehicle. The following day, I went to the dealership, where I met Raven. She gave me a big hug (knowing I lived out of state) and told me they will do whatever they can to help me. She knew I just wanted to get home. Raven introduced me to Toshia, whom I believe is the best sales associate ever. She knew I was anxious, stressed and just wanted to get back to my home state. After looking at many vehicles, I decided to purchase a 2024 Grand Highlander. I knew it had gotten a ding on the door at the dealership. She spoke with a manager, decided I could take car and bring back at my convenience to have door fixed and hitch added , which I did. Zach, General Manager, gave me a lender car, at no cost. This was a very generous thing to do. He and Toshia also called/texted to give me updates on my vehicle. I called to let them know when I would be traveling back through MS. Zach told me he would try it ready for me, which he did. When we picked up the car, Zach had it squeaky clean and full of gas! It had no ding and a hitch added! I say all of this to say, Raven, Toshia and Zach took care of me. They were each very kind and sweet. Their concern was the client. Everyone that I interacted with was nice and put the client first. Thank you Gray-Daniels Toyota!

    I'd rate this dealership 0 if I could. Kourtney was fine to deal with but the assistant sales…read moremanager was dismissive of the safety concerns we noted along with the dishonest pictures they supplied of the 2014 sequoia we drove 4 hours to view. We arrived to a dirty distressed truck with a dead battery, missing paint on every panel, cracked windshield, possible mice damage and bald tires along with multiple engine error codes for cam sensors and abs. I've included some photos of their original ad and the pictures we took in person. We came to purchase a used vehicle out right but the sales manager assumed we wanted to finance a 200k+ mile truck (which would be ridiculous) and told us they rarely financed trucks of this condition. We had no intentions of financing a truck that was in too bad of a shape to finance but apparently nice enough that they're asking top comp price for it. Make sure you ask for a video from your sales person since they will not be forthcoming unless prompted. Truck should've been sent to the auctions, instead they're happy to sell some poor soul a junker and kick the can down the road. No honesty here.

    Gray-Daniels Lincoln - autorepair - Updated May 2026

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