If only for the location this gets five stars since it's only a few hundred yards from the West Entrance to Yellowstone. It's also very close to downtown and tons of restaurants and shops and there's a McDonald's on the corner. But beyond that the rooms are very nice, they have a pool and hot tub and a good breakfast. They also have a firepit in front which on it's own is nice, but they also offer free s'more kits every night which is totally fun and a great way to meet other travellers. It's also pet friendly and reasonably priced. My only complaint is that the front desk staff are a little aloof and not overtly friendly, but I think that may be more due to their lack of experience; they all seemed pretty young. read more

MOLD!!! This is a very dated hotel. While walking on the carpet barefoot, I noticed that it was wet near the fridge. The fridge must be leaking bc the cabinet surrounding it also clearly has water damage. I did report this to management but they did nothing other than say they'd look into it. The room smelled very moldy. Unfortunately we didn't discover this until we were getting into bed and I couldn't change rooms by myself with a young child... not that another room would've maybe been any different. We liked that there was a little bit of garage parking underground. The breakfast was great. Room was quiet. read more

Gray Wolf Inn & Suites - Wet floor and water damaged fridge cabinet - Hotels Near Me - West Yellowstone, Montana

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The staff is excellent. They definitely want to please their guests and that is worth everything. We initially had a problem with the shower but they went all effort to make sure we were satisfied. Simden, the manager, is very understanding and addressed our concerns. And the homemade chocolate chip cookies are delicious! read more

Outdated rooms. Service at the front desk was less than spectacular. With check in we were just given keys and no details were discussed as they typically are at check in. Hotel was good location for visiting yellowstone but super overpriced. It is however farther walking distance than other hotels to restaurants. read more

Gray Wolf Inn & Suites - Hotels Near Me - West Yellowstone, Montana

I stayed here for three nights during a recent visit to Yellowstone National Park. Lots of plusses. The hotel is very close to the Park entrance and in a small tourist area dense with places to eat and shop. The room was clean and spacious enough. The beds were very comfortable, and I slept well. The hotel provided complimentary breakfast -- a self-serve set-up that included beverages, bagels and croissants, cereals, fruit, energy bars and more. There's a fire pit in a patio area in front of the hotel where you can make s'mores in the evening. Staff were friendly and helpful. A very nice perk is the free refillable water bottles that they give to guests upon request at the front desk. I'd stay here again. read more

Gray Wolf Inn & Suites - Free refillable water bottle is a nice keepsake, courtesy of the hotel. - Hotels Near Me - West Yellowstone, Montana

PROS: - Great location. A stone throws away from the entrance to the west Yellowstone entrance. - The rooms were spacious and very clean. - Free washer and dryer use at location. - The hotel provided lots of free little treats in their lobby (i.e. the best hot chocolate, snacks, ice cream). - Great place to stay if you have a furry family member. Lots of grassy areas for them to relieve themselves. - A short walk away from a McDonalds and other restaurants in the downtown area. - A decent amount of parking located on site. CONS: - While we were in our room, some random dude opened our door using a key card. More below. WHAT HAPPENED: - So apparently, the man at the front desk from the day before didn't completely check us in, even though we were provided the room and key cards. The next day, because of that mistake, we were marked down as a no show. So the same dude issued our room to another guest by mistake with new key cards. So that dude ended up using a key card, opening our door, and walking in while I made eye contact with him. He looked genuinely shocked, apologized, and walked out. We then got a call from the front desk in almost an accusatory tone, as if we did something wrong. The front desk guy apologized, delivered new key cards to us, and said that there would not be any additional charges for the "no-show." Uh... why would there be any no show charges dude??? You f**ked up, not us. You would think that they'd provide some sort of discount for the serious invasion of our space and privacy, but NOPE. FINAL THOUGHTS: - Even though there was that strange hiccup, this place is an awesome place to stay if you're wanting to explore Yellowstone. read more

We stayed here for 4 nights. It was an ok stay. Staff was nice, we got our things when we asked the front desk for amenities. The pool was clean and nice. Pros- Close to the west entrance of yellowstone park, plenty of parking, 4 ev chargers available, they provide you with yellowstone postcards, some breakfast items/drinks available for guest to eat/drink through iut the day, binoculars , icecream Cons Our room was clean, dated , but our shower was gross. There is mold and grim. So gross. Breakfast was not as good as other places considering the price. Oatmeal, cold hardboiled eggs, fruit etc... i was expected at least some scrambled eggs and mb potatos. read more

Overall had a good stay here. I would recommend it and I would stay here again. PROS: -close proximity to west entrance of Yellowstone -a number of restaurants and souvenir stores nearby -breakfast included -heated pool and hot tub (didn't try) -free smore kits and nightly campfire outside -free water bottle filling station -mostly friendly service -free cool reusable water bottle -free razors CONS: -thin walls, the screaming toddler next door came through very clearly -no cleaning services unless you ask and you specify what you want cleaned. The front desk messed up our request to clean and caused the wrong room to be cleaned but they corrected their mistake. -breakfast could be better: add hard boiled or scrambled eggs, potatoes, non dairy milk and creamer and ripe bananas instead of green. read more

I don't get the 5 star reviews. I paid nearly $1200 for 2 adults for 2 nights and yet it was the dirtiest hotel room I've ever rented in 60+ years! This hotel is out to gouge Yellowstone tourists on price, just like all the rest in West Yellowstone, yet it's just an average hotel with a few large suites that are the size of an efficiency, but it is old and DIRTY. That's right, the rooms are dirty, so brace yourself for that! I grew up on a farm, and camp outdoors often, and it was too dirty for me, so some of you wouldn't be able to tolerate this level of dirt and grime. Our room had filthy dirty carpet that hadn't been shampooed in the past 2 years. I even found a long lost Bissell vacumn nozzle way back behind the headboard, next to the BED BUG MONITORING DEVICES. The couch was so filthy, it should be tossed out or burned, it looked like something you'd see ar the curb, and was also worn out. I was uncomfortable about bed bugs just sitting on it. The ugly coffee table, likewise looked like something you'd see at the curb for the garbage men to haul away, it had long and plentiful scratches all over it. We arrived late and had to pay in advance, so we couldn't change hotels. The mattresses were very old, but not uncomfortable. The suite was roomy and had a fridge, microwave, pots, silverware, a big PRO. But the CON was we had to check the beds for bedbugs, as the dirty room screamed "bedbugs". One queen mattress had a zip-up cover, the other did not (why?), and thankfully no bedbugs. Instead, we found wall-mounted electronic BED BUG MONITORING DEVICES installed at the head of each bed, thus confirming our suspicions to check for bed bugs. But, one of the two repeller devices mounted at the head of each queen matress was unplugged?? Again, why? And for how long??Why buy and install electronic bed bug repellers and leave one unplugged? Wary of bed bug issues, we made sure to set our suitcases on the racks, and in the tub, off the obviously dirty and long-overdue-for-replacement ugly brown carpeting. The breakfast was just so-so. No real food. Nothing to brag about. Not a real breakfast with scrambled eggs or bacon or sausage on either day. They did provide two nice bottles of mineral water in the fridge. And, there is a filtered water dispenser near the lobby. Two PROs. A major CON is that there is only one elevator and it's located at the far rear end of the entire hotel, which caused us headaches. What really pissed me off is that after gouging me with the highest hotel room fees I ever paid in my life, they tried to charge me some junk amenity fees on check-out: $15.00/night amenity fee??? For what amenity? The bottled water? The bed bug monitoring? I paid for a suite and got a grimy dirty suite with old worn out furniture and dirty carpet, a joke of a breakfast and non-functional bed bug monitors, and they wanna sneak in an extra junk charge on checkout, without a word about it on check-in?? It's just too much. How greedy! I made them reverse their sneaky amenity fee, and you should, too. After all, you'll need to do your own bed bug monitoring, and if you expect clean carpets, you better just go rent a carpet shampooer, cause these folks don't give a damn about the cleanliness of your room. This hotel needs new management, new carpeting, new furniture throughout. And a better breakfast. I'd never stay there again. Don't say I didn't warn you. We loved Yellowstone but we'd never stay here again. read more

Gray Wolf Inn & Suites - An unplugged remote pest (bed bug) monitoring device, - Hotels Near Me - West Yellowstone, Montana

I was searching for a pet friendly hotel near Yellowstone and ended up booking here. I was pretty satisfied with the amenities even though we were only there for one night and didn't get to use most of them. Check-in was very easy and they were able to accommodate an early check-in for us, which was helpful to drop off all our crap before heading into the park for a couple hours before sunset. The breakfast was plentiful, but as another review mentioned could use some more protein options and riper fruit. I do appreciate that there is no pet fee. We were able to hear stomping around and people in the hallway, but that's the price you pay for staying in a hotel.. Would definitely consider staying here again if we're back in the area in the future. read more

This hotel has really lost its appeal and needs upgrading. The front desk staff are surly and barely acknowledge your presence. The staff cleaning are the saving grace here. The underground parking garage is a nice amenity on cold days! read more

We were on a road trip to the area and took a chance at booking this place to stay as we were super unfamiliar with the area. We found it on Booking.com and took a chance since it had decent reviews and was pet friendly. It is located on the edge of West Yellowstone, Montana less than a mile from the west entrance to the park. It is within walking distance of a lot of shops and restaurants in the area. When we checked in, the staff that greeted us was super friendly and welcoming. They explained in detail everything available to us. The lobby area is right next to the breakfast dining area and there are a lot of tables and chairs, mostly clustered in 4 per table configuration. The room was right down the hall on the first floor across from the vending machines, swimming pool entrance, the fitness center, and the complimentary laundry was down the hall. There are also cabins for rent on the property which looked like fun. The room was super clean and spacious. Even though we were on the first floor near alot of amenities, it wasn't noisy and we were able to get 2 nights of very restful sleep. The breakfast was filled with hot and cold cereal, fruit, muffins, and for the first time for me, taquitos! I almost forgot to mention the complimentary ice cream cups (or ice cream sandwich if you chose) and the smores kits that were packaged for you and left out in the breakfast area in the evening so you can enjoy an evening treat. It was a great place for us and we definitely will look into staying here again. read more

Had a great experience at the Gray Wolf Inn & Suites! Friendly staff, who were happy to answer questions, clean facilities, free parking, and walkable to West Yellowstone's "downtown" full of shops and restaurants. Not the fanciest hotel I've ever stayed at, but 100% would stay there again! The included continental breakfast (6:30-9:30AM) had the usual: coffee, tea, juices, milk, hot chocolate, assorted muffins, bars, oatmeal packets, cereal cups, and plenty of bananas (varying in ripeness for all tastes). Also included, an afternoon "ice cream social" (4-6PM), with grab'n'go ice creams (e.g., ice cream sandwiches, cups, fudge pops). Shower water was hot and plentiful. Bathrooms came with Bath & Body Works Eucalyptus shower gel, shampoo, conditioner, and body lotion: finally a hotel that used scented products that I could use (i.e., didn't trigger my allergies to floral scents)! Television had movie channels in addition to regular cable, which we greatly appreciated after our full days hiking in Yellowstone National Park! However, Wi-Fi was pretty weak--the one downside, but a good excuse to truly disconnect on vacation! Fitness facility had a treadmill, elliptical, stationary bicycle, two weight benches, and free weight dumbbells (5lbs+). Was lucky enough to have it to myself each time I used it, and appreciated the attached bathroom and water bottle filling station. Speaking of water bottle filling stations, loved that there was one on the first floor by reception: perfect for refilling reusable water bottles! Each floor was accessible by stairs (windows open for fresh air flow in these COVID-19 times) and elevator and had stations for separating landfill and recycling as well as snack and beverage vending machines and ice machines. Upon check in, we could choose not to have housekeeping come daily: loved the greener choice! A nice surprise (to us): laundry facilities free for guests' use! Detergent available for a completely reasonable $1.00 fee made doing a quick load on our last night an easy choice. Was pleased to note the dryers dried all the clothes fully one the first cycle! read more

I dint get a chance to get his name but I checked in on 4/25 around 9pm the person at the front desk was so rude and unprofessional, we drove 14 hours and the last thing is having a hard time with the hotel front desk workers he needs some training read more

We transferred to the grey wolf inn halfway through our trip. Even though, our previous hotel an the inn were both listed as 2 stars, grey wolf inn was far superior. The rooms were bigger, more modern, and better maintained than the other hotel. Plus, we had the added benefit and a pleasant surprise of a Wolf wake up call starting around 5am from the wolf rehab facility across the street. The 4 star was because the breakfast was OK. They on had eggs and cheese we could eat. The rest was very high carbs that would spike my blood sugar. read more

The heater/a/c unit was trouble. Either too hot or too cold. House keeping was anxious to get in in the morning. Tapping on the door at 8 AM; banging on the door at 9 AM. Checkout is 11. I checked. The coffee machine had leftover coffee grinds in it. Otherwise a typical room: clean and not too tight. read more

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AMAZING STAY!!! I will recommend this place to anyone! Beautiful area, beautiful hotel, beautiful amenities. Staff go above and beyond for customers. Highly recommend! Neighbors were kinda loud but not the hotels fault. Still really enjoyed our stay and we will be returning! read more

Gray Wolf Inn & Suites - Adorable stuffie they leave ( extra $25 charge to your room ) - Hotels Near Me - West Yellowstone, Montana

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This is a really nice 2-Star hotel at west Yellowstone. Although quite expensive, it has a number of amenities including free laundry, ice cream 4-6pm every day, s'mores kits, free parking, heated indoor pool, free breakfast. My only complaints are that the walls are very thin where I can hear someone snoring next door.m and the sofa bed needs to be replaced. It has multiple brown spots and super nasty! read more

This hotel merits a solid 4. Front desk was friendly and helpful. It's very close to town and the park entrance. They offer cute, complimentary bicycles to guests if they choose to use them. They also offer treats in the late afternoon to late evening (ice cream and s'more kits!) The breakfast could be better, the rooms could've been cleaner, and the hair dryer in our room was broken. If we ever decide to take make the same trip again in the future, we'd like to stay again. read more

UPDATE: Moved to 337. Clearly an upgraded room. So there are rooms here in better shape than others. Have know idea the rhyme or reason so ASK! Look I know booked during July 4 holiday at America's park. $315/night well it's high season and the location is terrific. Yes they have EV charging in the garage, but superchargers are across the street. Highlight would be Mary's excellent and experienced information about the park. Other than that book elsewhere try another entrance to the park. The rooms need updating. Room 235 -HVAC systems are old loud and don't work unless you want to sleep w cold air blowing in you. -We had paint chips on the bathroom, now the ceiling is leaking obviously from the previous repair that didn't work. And they have no where to love us. So we are in a room for $315/night w a leaking bathroom ceiling -Unless you're in the room during the day not likely - there isn't enough light -Wi-Fi doesn't work -Coffee machine sits in the bathroom - really? -Lower floors sit next to parking lot They need to rehab this place and make rooms worth $315 even during high season outside of a National Park. Would not recommend until further rehab. read more

Gray Wolf Inn & Suites - Leaking bathroom - Hotels Near Me - West Yellowstone, Montana

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Came here with Gate1 Tour group and wasn't too impressed. The room was large, but the door was incredibly heavy/sticky/hard to open and close. I had to use my full body weight to open and close it. The breakfast wasn't very good, but I guess you can't complain too much if it was "free." Why wasn't the cereal labeled? I was hoping for honey nut Cheerios, but they turned out to be plain. The bagels were cute (in size) but really plain. I only ate the yogurt. You know it's pretty bad when your mom wants to go to McDonald's for breakfast instead. On the morning when I had to check into my flight, the communal computer was being used, and the wifi was really slow, so I asked the man working at the front desk to check me into my flight. (I figured I would just give him my confirmation code and last name. I would print the boarding passes at the airport.) He gave me the weirdest look and was like "What do you mean... check you into your flight? Just do it on the app." I explained to him that the wifi was slow, the only computer they had was being used, and we didn't have the app and didn't have time to download it. I was appalled by his attitude and rudeness. Seriously what kind of customer service is that? Well, a nice woman from the backroom came to our rescue. I gave her my last name and confirmation number and she checked us in without any problems. read more

Our stay at Gray Wolf was generally uneventful. The room was clean and comfortable and quiet enough, despite some hallway/neighbor noise during what turned out to be a very busy stay. This hotel is very convenient to Yellowstone National Park, and that is probably the single best reason for staying here. The one down side for our stay other than the busy-ness of the place was the lack of all necessary COVID safety precautions being taken. Although some of the hotel's staff wore masks, many did not. Zero effort was being made to make sure that guests did the right thing by masking up, social distancing, and the like. read more

I never realized the Gray Wolf Inn owns the cabins across the street called Explore cabins at Yellowstone there really nice cabins with all kind of amenities but at 400 a night there out of my price range but check them out. read more

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Great lodge centrally located to Yellowstone and attractions. The front desk was very courteous and even gave us a mountain man doll. Have kits for s'mores at the fire pit in the evening along with nice breakfast in the morning. read more

While the structure of this hotel is a little older, the rooms have been updated and are clean. The location to get to the park is excellent. I would bypass the breakfast and plan on McDonalds over the one offered at the hotel (I don't even like McDonalds) it's not very good. Great stay otherwise. read more

Had stayed at the inn at the end of August 2020 for 3 nights. I saw in some reviews they had to move to a different hotel, but it was open when we were there. It is very close to the West entrance of Yellowstone. In walking distance to souvenir shops and restaurants. It is right next to a McDonald's. The location was in a quiet area. They have parking on the side or back of hotel and also had underground parking. Our rooms were fine it had a mini fridge and microwave, which is nice to have for us. We had to make reservations to use the pool and hot tub. You can only make reservations once you are checked in and could only book for the same day and next day at a time. There was coffee for breakfast and that was it. There was no food due to Covid. The things that I did not like about the hotel was the price and service I received. I thought it was kind of expensive for what it was and wished it had included breakfast at least. Also the wifi didn't work at all. I thought the guy at the front desk (I'm not sure what his name was) was kinda rude. Needs some training on customer service. read more

Wifi and Tv service is horrible. If you are like us after a long day at the park you want to come back and watch a little tv forget it, the tv buffers continuously. Also forget about streaming a Roku or like items since the internet connection is so weak. On the plus side the rooms are clean and pretty nice. read more

Spent three nights here while visiting the park. Room was spacious and comfortable. Staff helpful and friendly. Price was high ($950) but likely typical of rates in tourist season. Breakfast was subpar. No hot selections, not even a toaster. Only packaged oatmeal, cereal, fruit, and packaged bread goods. Still it was a nice place to stay. read more

I love hearing about acts of kindness. It makes my heart melt. My dad is one of the firefighter's riding his bicycle from Seattle to Colorado Springs, to the firefighter memorial, to raise money for the Gary Sinise Foundation, to help support our veterans. They have endured all kinds of weather elements so far. From super hot and riding over 100 miles in one day, to riding through crazy thunder and lightning storms. These past few days they have been freezing as they rode through the rain. They decide to take an extra day off from riding because of how bad the elements would be the next day. This amazing hotel in Montana at the west entrance of Yellowstone national park, The Gray Wolf Inn and Suites, was so kind to put these firefighters up in the hotel for free, for two nights. They took care of them and treated them so well. I wanted to tell you how much that meant to the guys and me, for taking care of my dad, so they could get warm and rest, and continue on their journey. read more

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Great place to stay and with 5 people and free breakfast. That saved me a lot of money. Great pool and hot tub to relax after a long day hiking in Yellowstone. They had complimentary binoculars and that was awesome, since we didn't think of that. Overall great place to stay and for the money will definitely stay there again. read more

Absolutely loved my stay here! The staff go above and beyond to make sure you feel at home. The rooms are very clean and updated. The breakfast in the morning is still very good even with covid restrictions in place and at night they provide materials to makes s'mores with. It's also in a great location being that it's right by the entrance to the park and across the street from the grizzly discovery center. I HIGHLY recommend staying here. read more

THIS HOTEL IS CURRENTLY CLOSED It's closed for covid 19, they left no notification beforehand and moved us to the Holiday Inn across town without our knowledge. We had to find out as we pulled up to the door (they put a sign in the window). Couldn't even find an email they sent. We then spent the next 20 minutes driving around in the dark looking for our Cabin. Incredibly annoying after a long day at the park. At least send us a message telling us you're gonna move us. The Holiday Inn was nice but you guys aren't the Holiday Inn :) read more

Can't say I had a great experience here as the 'continental' breakfast was awful -- they didn't even have anything hot served. They had hard boiled eggs served cold, cereal, bananas, some slices of bread and that was it. I was sorely disappointed and had only stayed here because we arrived at midnight and other hotels of our choice such as the holiday inn or the best western were 100% fully booked. read more

I would rate as "0" if I could! Never experienced anything like that...I made reservation about month in advance and when we arrived, we were "greeted" by the message on the door that hotel is closed! No one has notified us before the trip so we had no chance to find another accommodation. We ended up staying at Holiday Inn which would never be my choice at the first place. It's ridiculous to blame Covid as the management should be responsible for notifying the guests or Expedia regarding change in plans. Although we were given one night free, I had no intention to stay at holiday inn which was cheaper and less convenient for our family. We met several other guests who were in the same situation wondering around to find access to the hotel that they paid in full before the arrival. read more

Gray Wolf Inn & Suites - Map to Holiday inn - Hotels Near Me - West Yellowstone, Montana

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I wanted a suite since I was traveling with my family of 4 and this hotel delivered. Rooms were very spacious. Ours included a kitchen with a full size refrigerator and stove. We took advantage of that by cooking our own breakfast on a couple of occasions and also preparing our bag lunches to bring with us into Yellowstone NP. Sarah A's review pretty much says it all. The only con is the wi-fi. It's only fast enough to browse articles on the Internet. Forget about trying to stream videos. However, the TV channel selection at this hotel was great and included HBO and Cinemax. After visiting Yellowstone, we traveled down to Jackson to visit Grand Teton NP. The hotel we stayed at down there had really cramped cabins, and that really made us appreciate the spaciousness of the rooms here at Gray Wolf. read more

We were booked via Expedia into the Grey Wolf Inn West Yellowstone for Tuesday June 23rd. Two days before our arrival we tried to call reservations for the Grey Wolf to verify that all was okay. No one answered the phone though we were on hold for 30m each time. The day of our reservation we went to the Grey Wolf and there was a sign on the door saying it was closed due to Covid. It referred us to the Holiday Inn. We went to the Holiday Inn around 5pm and cancelled our reservation with a Desk Manager named John as we did not want to stay here. He said we would get refund of our deposit. Despite numerous attempts working through Expedia we have not seen this refund. read more

Cleanliness = 5 Customer Service = 5 Bed Comfort = 3 Price = 2 This place was way overpriced (something like $300/night during Season on a weeknight), but was very nice and clean. The rooms were large and bright. We had a bad experience while here, but it was a fluke and the very courteous way that Management handled the situation made-up for it. As I'm sure most others are, we were visiting Yellowstone Park. For the nights that we needed lodging in West Yellowstone, this was one of two hotels we stayed at. This was our first night in West Yellowstone. We came in at around 9 or 10pm at night. We went up to our 2nd floor hotel room, and were initially happy when we walked in the door. The room was very nice and large (a standard 2-bed room), as well as bright. It had a nice tv, nice big windows, and a bathroom with a sink as well as an additional second sink right outside the bathroom. So two people could be getting ready at once in front of the mirror/sink, which was SUPER handy! Not sure if this is the case in all rooms or not. I'd never seen that before at a hotel, but it certainly came in handy with two women in our group! The beds weren't overly-comfy. But they were better than others, and it was a nice clean place to crash. The Pool/Jacuzzi area closed pretty early. I think it was 10 pm. So by the time we got into the hotel, we only had like 15 minutes to use the facilities. BUT, at least they HAD them, as not all do. The pool area seemed pretty clean, and they had fresh towels down in the area for everyone. At one point either that night or the next day, we did manage to get down there for 20 minutes to sit in the jacuzzi and it felt great. It was REALLY hot. Great for the sore feet :) One of my (small) annoyances was the damn pop machine. It wouldn't accept singles. So here it was like 11 at night, and i'm dying for a soda, and the damn thing wouldn't work. I was too tired to walk down to the Lobby to get quarters. Unfortunately though, that's what i had to do the next morning when I woke up and was exhausted. MEH. We did have a small series of unfortunate events that led up to a bad stay - but the next morning when my Mom went in to talk to them about it, Management was more than helpful/apologetic, and they set it right. They were super-awesome, and Kudos to them on that aspect. Very respectable. Overall, yes, I would recommend this hotel to others. I wish they'd bring their rates down a bit, though. I do realize this is a touristy area, and they're trying to make money, but then they need to step up the game just a a smidge and upgrade the mattresses. Then it'll be FABULOUS. :) read more

With no regard because we had a quiet 18 lb ( when wet ) little Havanese we were forced to stay on the first floor near a entrance door. Honestly people who do not care about folks below them and walk like a herd of elephants should be forced to stay below and near the entrance. 2nd time here. Will not be here or ever refer this place. The here upstairs has kept us up from 6am and that continues to 1030-11pm! Front desk man needs to get some customer service training. Im being beyond generous with 2 stars. Tiny dishwasher does not work. Maybe someone will decide to actually compete with this place. Hotels.com rating is undeserved and a big fat lie. read more

We came back to our room tonight looking like somebody had slept in our bed literally! We even left the house keeper a tip. This place is not clean and I will not stay here again. Even the coffee pots are left in the bathroom near the toilet which is so unsanitary. There are several other places for them to leave them in the room. The front desk offered to give us $50 off of our bill. Still doesn't take away from the fact I don't really want to sleep in my bed tonight. I travel a lot and have never seen anything like this. These photos are after room service had come and cleaned the room! read more

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BEWARE OF HOUSEKEEPING! THEY STEAL! On Sunday, May 12th we checked into this hotel for one night before heading into Yellowstone park for a week. Being that it was Mother's Day, my son and his fiancee had given me a very nice bottle of my favorite white wine, which I put in the room's refrigerator. I also put 2 small plastic bottles of cheap white wine (unopened) and one unopened bottle of water in the fridge. The next morning we checked out, and as we were driving to Old Faithful, I realized I had forgotten the wine in the room fridge. As soon as we got within cell service at Old Faithful, I called the hotel and spoke to "Gloria" at the front desk. I told her my situation, and she said if the room has already been cleaned, the housekeeping staff is instructed to get rid of any alcohol in the room. She said she would go upstairs to the room to see if it was still there, and I would call her back in 15 minutes. I called her back and she said the room was already clean and there was nothing in the fridge, however she would let the head of housekeeping know to be on the lookout for any found wine. A few hours later my brother-in-law and his family pulled in to West Yellowstone (they were meeting up with us at Old Faithful for a family reunion) so he went to the hotel to see if they had found the wine. Low and behold, they had found the two small plastic cheap bottles of wine, but the expensive bottle (and the water) was not there. Obviously the housekeeping staff turned over the cheap bottles, but did not fess up to finding the expensive bottle. I understand it was my dumb fault for forgetting the wine in the first place, however the fact that the housekeeping staff turned in the cheap bottles but denied finding the good bottle is pretty sketchy. If they had half a brain, they should've turned in nothing. Then I might have bought the story that they had gotten rid of it like they were supposed to. I will never stay at this hotel again, and I do not recommend them to anyone. read more