This people always act like they don't wanna be there. I understand it's a job but as least be nice…read moreand respectful to people. I come regularly and the last couple of times we're not the best in customer service. Not coming here anymore, they make it seem like they are doing me the favor but in reality I'm paying for services.

I started a new job in 2017 and was looking for a mechanic in the neighborhood and found these…read moreguys. They never recommend unnecessary repairs or services, in fact regularly recommending alternative options to expensive repairs, in addition they inspect my vehicle regardless of the service requested, they've discovered little issues and big (oil leak). After my last visit I received a call from the owner (Mark) at the end of the workday, he explained that he had overcharged me and needed to rectify the issue (mind you, this was Friday evening at 5:30) insisting that he reimburse me immediately, he did not want me to wait through the weekend (we are not talking a lot of money here). No matter how hard I argued that I would happily wait till Monday and stop by their shop, he was adamant...he dropped off the check within the hour.

I had been recommended this place by another automotive business for a big scratch along the…read morepassenger side of my 2023 Nissan Leaf. I had been putting off dealing with the scratch because the last time i had a fender bender issue and had to go through insurance with an auto body shop, I'd had a bad experience with the rental car company they used trying to pin me with a ticket that wasn't mine, and long crazy story unrelated here. I had gone back to the same auto body shop (because it appeared they did a good job and they were very nice people, rental car not really their fault). But even though, to me it looked like a smaller job, they told to me it would be another biggish job, reaching into near $5000 to repair with panels, bumper, and paint repair, where I'd need a rental car co again so i had put it off, for fear of using rental car co, plus i have a $1000 deductible (ouch). To make a long story shorter i came into Downtown auto, upon referral, and met with a very nice guy, Martin. He took a look at my scratches and actually buffed them all out on the spot! (wow!) and gave me a bid to fix my front bumper for less than my deductible so i wouldn't even need to go through the insurance and rent a car! Plus, he said it'd be done in like 2 hours. I made the appointment and can't wait to update this review further. Btw, it's a comfortable waiting area, with nice glass viewing windows to see what's going on with your ride. And if you need to make a Costco run that day? It's conveniently located right across the street!

I had a highly positive experienced at Downtown Autobody. After first taking my damaged front end…read moreto another local autobody shop, a friend recommended I give Downtown Autobody a shot at an estimate. Their estimate came in about $400 less than a local competitor. I didn't want to put this repair on my insurance due to prior claims, so I was paying out of pocket. Not only did Downtown Autobody save me some cash, their estimator Martin was a pleasure to work with. Very honest and straightforward service. No BS or empty promises like some places. They finished the work on time with no unnecessary delays. The final results were like new. I could not ask for better service. Highly recommend.

Got me in Fast got me out. Fast keeps following up to see how my trailer is doing, but it was a…read morepretty simple fix.

Leo I was sitting in your waiting room with another customer who had a dog THAT was unattended and…read more pooped there and you just stepped over it- NEVER CLEANED IT UP- reminds me of the quality of your WORK! One reason for the review is every other time you go to spring works there is a different crew to work on your car. Most are NOT ASE just grease wanna BEE MONKEYS.

The gentleman that helped me, I believe his name was Brian, installed an EVAP hose for me on-site…read more I had just come in after a failed smog test down the street. My Ford ranger had failed a visual inspection and it turned out to be a worn out emissions hose. It turns out it was a simple fix, but could have cost me a lot if I had to take it to a mechanic. They really saved the day! Everything I go in there they seem to have the solution. I won't go in there every time expecting mechanic services, but I do feel like they went above and beyond on this day. I was super appreciative of this.

Their stock shelves aren't taken care of with stuff all over the place. The employees are rude and…read morecan't be bothered to even acknowledge your presence. It's sad I expect that from a place like Autozone or Oreilly but nope this store is the worst I think I've seen. Even heard one employee making off colored comments to another employee with customers in the store. Won't ever go back. Would give zero stars if I could.

This company specializes in diesel fuel injection systems, and they are better at that than anyone…read moreelse. I have heard about in the 44 years that I've lived in this county. They are expensive, but they really know those systems so I took my truck to them to have the fuel injection, system investigated and repaired. They charge one hour labor for doing that, which I approved. They did their investigation and told me what needed to be done to the fuel injection system. they also told me that I had a bad water pump that would be an $1800 repair, and that I had hydraulic leak in my steering/brake system and gave me a price for that as well. I had just had the truck at another Mechanic who had replaced the power steering pump, one of the power, steering hoses, and the power steering booster. They told me that there were signs of leaking from the water pump, and also from the power steering and to get everything fixed was gonna be more than double what the Fuel system repairs were going to cost, so I told him to go ahead with the fuel system repairs and deferred the rest of the work until later. I'm pretty sure that they would've done everything they quoted and replace a lot of parts to complete the work that I held off on. When I got my truck back, I asked what testing they had done to be sure that I had a bad water pump and other items. I was told that their mechanic saw signs of coolant and oil under the hood, and that it left drips on the floor where they parked my truck. I had informed them in advance that the steering had been worked on and that I had not yet pressure washed the engine, but they were insistent that they were very qualified and careful, and that all the other work needed to be done because things were leaking. I purchased a new OEM water pump for in preparation to have it installed, BUT I have driven the truck now for a couple of months without replacing that pump, and have NOT seen a single drop of coolant or oil on the floor of my garage or on the engine. I did call them back to double check on the problem with the water pump and asked if they had performed an industry standard pressure test on the cooling system. It took several days for them to get back to me, and I was told that they didn't need to do that because their mechanics know what they're doing, if their mechanics say something is bad, then it's bad. I feel they should've pressure, tested the cooling system, and they should've cleaned the residual oil off of everything before claiming there were leaks, Particularly because I told them hydraulic system work had just been completed the previous day and I had not pressure washed the engine compartment. As a former auto shop teacher, I have some insight into auto repairs, and even though they are experts in diesel fuel systems where I have little expertise, I know plenty about cooling systems and hydraulic systems. I'm very comfortable with the diesel injection work that they did on my truck, I am getting about 6 miles per gallon more fuel economy than before their work. They completed the work in a timely manner, for the price they quoted, and that I approved, so I'm comfortable with the bill that I paid. I'm glad I did not authorize thousands of dollars for the additional work that was, and still is unnecessary. I'm uncomfortable with them trying to sell me expensive and unnecessary repairs on other things that they did not investigate thoroughly, and the inaccurate investigation that they charged me for.

The part was repaired, I think everything is ok. The front office lady had a bit of difficulty with…read morethe payment arrangement, but that was cleared up quickly.

There is a reason this page has nothing but 5 star reviews. The work is top notch, but what makes…read morethem stand out to me is the customer service. I've dealt with many auto body shops in the past, and jobs that don't involve insurance work generally get passed over as a priority. A job that is promised to take a month, turns into 18 months quickly with little communication in-between, especially with classic cars like mine. That was not Downtown Collision. They stuck to their original timeline without sacrificing the quality of work. Gabriel kept me informed on the progress of the job the whole time. Sent me photos of the progress and checked in if there were any issues that needed a decision. Can't say enough good things about the level of honest customer service. And the level of work is impeccable. I brought in a classic car that needed the roof to be treated and painted due to rust. At every step they could've taken short cuts, but didn't. The roof came back looking immaculate. Even matched the original color perfectly. They came across some areas of rust that were too far gone to treat, and did seamless patch repair. Found some great solutions to problems without obvious answers. They made sure the job was done in a way that I would be happy with and kept me informed the whole time. Can't say enough good things about Gabriel and his team. No need to look further. In a world of body shops that are frustrating to work with, Downtown Collision breaks the mold.

AAA recommended this shop to me when my 2025 Equinox EV was damaged be another vehicle while it was…read more parked at Home Depot. I made the appointment and was extremely pleased with the work that they performed on my vehicle, the quality of the repair and the efficient and courteous treatment that I experienced by Gabe and staff. If you are reluctant to us a shop recommended by your insurer, you can forget your worries about that if you decide to use Downtown Collision. I strongly recommend this business. They are fast, courteous, knowledgeable and efficient. Best experience that I have had with auto body repair. They also arranged for my rental vehicle with no hitches.

I'm not sure what is a fair star judgement. The workers are always friendly but so slow... Really…read moreslow... Even if you buy a part online for pick up and have it paid for with a receipt in hand, you still have to wait in the line that is never less than 5-10 minutes wait, then they slowly proceed to check out the item that you already paid for and have the receipt for and for some reason you have to wait for this ridiculous process bc they can't do it behind the scenes, even though you already ordered and purchased the item and it should have already been reviewed and removed from inventory. The phone is always ringing off the hook. There doesn't seem to be any AC inside the building. They do seem to have almost any car part you could need or want and the worker's all seem to be knowledgeable so that is why we come here regularly.

I should have given this business some love a long time ago!…read more Santa Rosa Auto Parts is the real deal. I've been coming here to get the things that keep my cars going for 25 years, and still seeing some of the same friendly faces after all these years. They are never afraid to go the extra mile. It's not just the service here that makes it the BEST. If they don't have the part (and they probably do!) - they can get them fast - in most cases overnight. Beyond that - they offer high quality house-brand products, as well as OEM-quality products - at prices that have to make the cheapo places cry. Quality, service, and value like this is a rare find these days. Give these folks a try!

Staff was helpful and quick- And willing to put an eye on…read moremy vehicle to make sure I got the right part.

Just got cut off by one of their delivery trucks. Had to…read morelock up my brakes at normal city speeds due to aggressive driving by Smothers driver. So far company has been non responsive to my concerns. Shop here if you want to put your neighbors at risk!