I've been a loyal customer of this place since I discovered them in 2019. They've been instrumental…read morein helping me navigate payment plans, providing valuable insights into builds and wheel specifications, and even going above and beyond to rectify a recent mistake they made. They've consistently demonstrated a willingness to exceed customer expectations and provide exceptional service. I want to express my gratitude to everyone who works here. It's a pleasure to have a reliable and cost-effective place to rely on for so long.

Sal is the man! Helped me multiple times with rims and tires. Even brought in some coil overs on a…read moreseparate occasion and he had got them installed for me. I bought a 2024 HRV and absolutely hated the way it looked stock ( got it cus it was cheap and reliable) even after I got it, I didn't like driving it. But after dropping it off at Salina's, I can honestly say I enjoy dipping around in it now! Thank you guys

The team at Auto Excellence is fantastic. They do a great job servicing my vehicle and the rates…read moreare much cheaper than the dealer. I highly recommend!

Dropped off our car for an 8:00 a.m. appointment with five requested items:…read more * Intermittent EPC light * A/C controls malfunctioning + Extra small items needed support with as already taking it in for 2 main items above: * Burned-out headlights * Rear wiper replacement * Stuck headrest Summary: We were charged a $110 diagnostic fee for EPC, $110 diagnostic for lights (ha!), $70 for windshield wiper replacement, $40 for headlight replacement. We spent over $320 between the diagnostic and basic maintenance items (still trying to figure out a $110 diagnostic for light swap), yet the two primary concerns we brought the car in for were either dismissed or pushed into another paid diagnosis. That's difficult to justify from an independent shop that relies on customer trust and reputation. Details: - No communication all day after dropoff. We had to call at 4:00 p.m. and were then told the car wouldn't be ready and we'd need a loaner and to come get it. - Had to scramble for a loaner because no one bothered to update us. - Google says they're open until 7:00 p.m., but we learned from the on-site dispatcher the service staff leave at 5:00 p.m. After that, only someone handing out loaner keys and answering phone, with no knowledge of vehicle status or access to notes. - EPC diagnosis resulted in "no fault found". Full diagnostic charge anyway. If there were no codes, no findings, and no direction beyond "bring it somewhere when the light comes back," what exactly was the diagnostic fee for? Apparently it didnt cover all items we checked it in with either (A/C continued...) - The A/C issue, listed at check-in, wasn't addressed at all. At pickup, we were told it would require another diagnostic charge and keeping car for longer. Why were we told to come pickup car then if service wasn't fulfilled? Why not call and communicate that so we could decide before driving down expecting to pickup with services fulfilled. - Headlights & rear wiper: Replaced. Thanks for handling the simple items we could've easily done ourselves. We only added them because the car was already there for the larger concerns. - Headrest: Not addressed because there were "no notes." No offer to have us bring it back, no attempt to make it right, despite it being listed at check-in. The biggest disappointment wasn't that every issue couldn't be fixed (understanding EPC intermittent problems can be difficult to diagnose). The most disappointing part was management's response. Instead of acknowledging the communication failures or incomplete service, manager/owner doubled down and was defensive rather than solution-oriented or taking any accountability, only noting you should have been told we needed it for 3-5 days. Other than that, exact words: "I get paid to have all the answers" and "I have been satisfying my community". They defended the charges and the process despite contradictory from check-in. I was also told the A/C required a separate diagnosis, despite it being one of the original reasons the vehicle was dropped off. There was no ownership of the lack of communication, poor explanation for why only some of the requested items were evaluated, and no effort to make the experience right. Paying premium prices should come with premium communication, transparency, and follow-through. Instead, we paid $210 to hear "no codes found," and we figured out we needed to swap lights, ha! (plus +110 for basic swaps). Then, we were told to pay for another diagnosis on an issue we already reported (A/C), or to take it in elsewhere for work, and left with fewer answers than we arrived with. 1 star: thanks for a last minute loaner at no charge, though reminder, we had to call to even try to understand what was going on (and even at that, didnt get feedback!)

My wheels are curbed badly with bicolor and diamond cut face. Thus, most prior quoted places refuse…read moreto fix as won't be able to do without a cnc machine. Fortunately got recommended to Mr Son place by a friend, and his skill is unmatched. He gave me all the options including cnc and a more budget friendly version manual fix, which he set the expectation up front that wont be as near perfect as cnc but for sure will be better. I went with the second option given just stock rim and will just get aftermarket wheels later. However, his cnc price per wheel is still really reasonable can't complain. The result is spectacular for a manual fix, can't even tell the old spots are there unless I stick my eyes few inches away. Big bonus that Mr Son is extremely hospitable and make you feel like a that one dependable uncle in the family. Cheers!

I could not believe my eyes! My scratched rim looked brand…read morenew again at a fraction of the cost of replacing it. The paint match was perfect, and the gouges in the aluminum were gone. I drive a Tesla, but I was treated as if I had arrived in a Pagani. Grateful for the quality and professionalism.

Very responsive, affordable and knowledgeable staff repairing rim work. Thank you guys.read more

I have unfortunately had to use this company to repair wheel damage from hitting curb with back…read morewheel on more than one occasion, most recently this week. Rico Henderson was the technician and he did a really perfect job of covering the damage. He took time to do the job well and was professional and polite, answering questions thoroughly. Obtaining quotes and making appointments online is very easy and they keep you informed of technician's expected arrival times. Very pleased to recommend the Houston area location to anyone who needs wheel repair.

Everyone at this establishment is outstanding at customer service. They are friendly, efficient,…read moreand honest. What I appreciated most was their honesty regarding my older vehicle. Rather than recommending costly repairs, they gave me straightforward advice that was in my best interest. It's rare to find that level of integrity these days. Thank you for all your help over the years!

Rex is honest, reasonable, never does unnecessary work and treats everyone like family!read more

Amazing customer service same day service, helpful in explaining everything and finding solutions…read moreto help fix my alignment.

Miguel Senior and Junior are the best. We came in for our…read moretires replacement and oil change. They gave us what we asked for and explained it all along the way. Under 30 mins for a great price. My new go to location.

Super communicative and was able to have the work done the same day. Excellent service and I highly…read morerecommend!

The convenience of having a mobile tire service come directly to me made the whole process…read morestress-free and efficient. Eric, the owner/operator, was incredibly friendly, professional, and clearly very knowledgeable about his work. He took the time to explain everything, answered all my questions, and made sure the job was done right. It's rare to find this level of customer service and expertise these days. Highly recommend Rocco's Tires to anyone looking for honest, reliable, and convenient tire service.