a few months ago I had them replace a wheel bearing. the wheel bearing was not installed correctly…read moreand broke, also destroying my brake pads, rotors and affecting the strut on that wheel. it's costs $2500 to fix it at another shop. Will not be going back/recommending

It was near closing time and I needed an emergency tire repair. They stayed overtime to fix my tire…read morethat saved my trip to Va. the following day.

No problems with the technicians or the work done - new tires, good. But customer support from the…read moremanager (not onsite) and corporate office was almost non-existent. Phone system gets you an overseas answering service which rings the manager - no answer, they will call back. No call back a day later, ring again and you can leave a voice mail - again no call back. Ring up the technician onsite, who says you should call corporate. After reaching out to customer service at corporate and being re-directed to different departments, finally someone answers their phone and says they can help. Again this sounds like overseas back office contractor. They cannot find the Customer ID number which is printed on my invoice. They said to send an e-mail to the corporate address they provided. No response to the e-mail. Send a backup e-mail a week later, and still no response whatever. I have finally decided to give up on this useless Monro customer service and use Yelp to share my experience. This company only cares about taking your money, and could not care less about working out any problems you may have after their service. Their response tag line is, "We're not in business to disappoint customers" but that is exactly the effect of their customer service process - there is no support provided, and disappointed customers will not bring their business to this company again. The problem is with corporate management cutting costs by taking away customer service. You are much better off patronizing any other company where they might care about keeping their customers happy.

I've been coming here for 6 years now. The location and hours are very convenient. I've had all…read moremaintenance and almost all repairs done here. But this week I've made 3 appointments to have them check out a sound the engine is making. Each time when I showed up for the appointment I was told that they were too behind and didn't have time to look at it. 3 fucking times within 4 days! I understand they're busy. But I'm not asking them to fix it. I'm looking for a new car, so I just want them to check it out and see what the problem is. Why should I schedule another appointment?! So I can show up a 4th time when they're too busy? I've lost all respect for this shop.

Fool me once, shame on you. Fool me twice...? Ouch…read more Yes, we trusted VIP Tires & Service in Portsmouth, NH a second time. We felt certain that our previous poor experience - in June 2023 - had been a fluke. This time, VIP seemed the most convenient location for what we thought would be a quick repair: My husband saw coolant leaking from the right front side of our Honda CR-V. We assumed it was a reservoir issue. Worst case, the thermostat housing might need replacement. RepairPal and at least one other car estimate site suggested that the repair, including labor, would be between $647 and $779. Of course, we hoped for less. My husband arrived at VIP in Portsmouth shortly after 8 AM; the repair bays seemed already filled. However, the VIP mechanics were able to look at the car within about an hour. They said that the problem was related to the tubing connection between the reservoir and the thermostat. The estimate at that time was less than $500; my husband recalls it being far lower, but he's not sure of the exact figure. After that, they told my husband that they were shopping around for the best price for the needed parts. Unfortunately, many of those resources were hours away from Portsmouth. At 3:35 PM, my husband email'd me that the necessary part/s had finally arrived, and they'd begun work on our car. According to the receipt, the work was concluded and our car was out at 5:24 PM. The bill came to $1197.63. Of that, the parts came to $420.63; $849.00 was for labor. That's nearly $100 per hour for every hour that my husband was in the waiting room, even when it did not appear that the car was being worked on. Maybe all of this is fair or even a great, low price for the work that was done. Neither my husband nor I have the necessary automotive background to be certain. Past labor costs were never that high. But one thing that is certain is this: We'll use sites like RepairPal in the future. They'd not only quoted us a price nearly half what VIP in Portsmouth charged us, they also gave us the name of a nearby, certified mechanic who'd honor that quote. UPDATE: Colleen C. at VIP replied promptly. Here's part of what she said, "When it comes to our pricing, we follow what's called book time or book price... Each job has an industry-set number of hours attached to it, and that's what we charge for -- not the actual time the car's in the shop. So if the repair takes our technician longer, you're not charged more. And if it takes less time, you're still only paying that fair, consistent rate. You're never billed for time your vehicle isn't being worked on." That's a contradiction in itself. On one hand, she says, "Each job has an industry-set number of hours attached to it, and that's what we charge for -- not the actual time the car's in the shop." But then she says, "You're never billed for time your vehicle isn't being worked on." (And yes, I noted the EM-dash in Colleen's reply; it's often a red flag indicating an AI response.) As I said in my initial review, it appeared that VIP had called around, looking for parts necessary to repair our car. They weren't able to work on our car until late in the day. That's fine. However, the actual car repairs seemed to take about two hours. But let's say that VIP _had_ actually been working on our car every hour it had been in the shop... almost nine hours. The $849 labor fee meant a labor charge of nearly $100 per hour. To us, that seems stunning. Worse, it's far longer than our vehicle was worked on. Even if we say that it took VIP an hour to diagnose the issue, plus an hour to find a shop with the necessary parts, and then two hours to make the repair... that's four hours, adding up to $200/hour in labor charges. That labor charge is why we won't trust VIP again. The numbers just don't add up, nor does their explanation. UPDATE #2: By sheer coincidence, we were at the post office when a VIP staff member, Favian, was there. He explained quite a bit, including the extra work that had increased the cost of our repairs. So, I have - with some uneasiness - changed my review to 2 stars. Favian also explained that VIP's standard labor charges are $170/hour. That's stunning. Our regular mechanic in Orlando, Florida, doesn't charge anything close to that. UPDATE #3: We discovered that the hood release had been broken while our car was at VIP. Now, to check the oil level, etc., we have to push our fingers under the hood and find the latch to open it. So, this review is - once again - one star. My husband and I are still unhappy that we were given an estimate of less than $500 for the repair, and then - with no warning - given a bill of over $1100. For that reason, plus our 2023 experience at that same VIP location, we will not return to that shop.

I started at another tire shop (no name), but maplpppnager told me to hold on while he took two…read morecalls, and I was patience enough to walk outside and call VIP. A place I've been before last year. I was only a mile away from VIP, but I stopped. Regretted but on track now. Needed a tire balancing but did all four half the price. Thank you. I will be back. Truck rides smooth again and not Shaky....LOL

*. New to this garage…read more *. Owner diagnosed the problem quickly *. Showed me exactly what needed to be repaired *. Offered me rides back-n-forth *. Mechanic offered insight into future repair

They broke a part on my truck that's required for inspection. 7 months I've been hearing excuses of…read morewhy they haven't gotten it yet. Next stop....court.

I had a great experience bringing my car to Autoworks for rear brakes service. The gentleman behind…read morethe counter gave me updates through the entire appt; he couldn't have been nicer.

Great price. Quick service. Comfortable waiting area. Friendly staff…read more Do wish they would print out the invoice instead of emailing.

Great service! Shawn and Brendan found the issues affecting my car and repaired it. I highly…read morerecommend them

They always do a thorough job and everything is done well. They are a pleasure to work with.read more

I had an appointment yesterday morning at 8:00 places closed I had an appointment at 8:00 this…read moremorning on the 22nd of July and the place was closed again when I called the service line to talk to the customer service on I called was on the phone for 30 minutes waiting for them to answer I left the number for them to call me back it is now 2 hours since my last call to them no call services not very good even though I've used them in the past and had no problem this is the first time this year I called and set an appointment up and I'm not very happy with the service that we're getting there's also other people that were waiting there today with no answer

Had an alignment appointment setup for 3/7/26 and they completely botched the alignment. talked to…read morethe manager and he said drop it off 3-8-26 and we will redo it along with add tpms sensors on 3-9-26. got called and picked up the truck and was told they tried aligning it 3 times and could not get it aligned. was told they did install the sensors and they would refund me the cost of the alignment which they could not do as the manager would not answer the phone. as I walked out I noticed that every single rim was damaged from where they removed the lug nuts and installed them along with the lug nuts themselves were damaged and now were mismatched as they just threw random lug nuts on. went inside and tried to explain my complaint and I would like it fixed and was told nothing could be done till the manager would answer. cost of replacement of these rims and lug nuts is roughly $1923.50 in damages. Already filed with bbb and now yelp. Next step will be small claims court if the issue cannot be resolved. I have supporting pictures and documents all time stamped. I do not recommend this company at all. There employees have no pride in there work and no respect vehicles along with being extremely rude.

When I arrived the gentleman came right out to my car to greet me. I asked him if he was available…read moreto do a full synthetic oil change. He pulled my car in, explained to me how it worked, quoted me and then performed the service. Although the companies price is expensive, I appreciate the speed and quality of the service as well as the fact that I didn't need to get an appointment prior to going. I also appreciate that when I told the mechanic that I did not want any up services offered they did not continue to pressure me. I would recommend this Jiffy Lube location.

They provided amazing hospitality and service, i was able to find the issue with my vehicle…read more Service was excellent, 10/10 recommended!