First time at this location. I got Kathleen as my stylist. She listened and took her time cutting my hair. Then gave me her professional opinion to take a little more off the back. I am so happy with the way my hair turned out. She has been in the business a long time and it shows. I will definitely be back to see her. read more

Never fails! Every time I come here, I leave feeling like a million bucks! Ok, maybe a thousand bucks! Hehe! Great price! Quick efficient friendly haircutters! I come here often and always a positive experience. I mean it's less than $20 haircut! I'm not expecting a massage or hair wash or champagne etch., but what I expect is a decent haircut according to how I want it and that's what I get! $3 off when you check in at Yelp! Thanks Yelp! read more

Great Clips - Hair Salons Near Me - Pinole, California

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I came into Great Clips wanting to take off about 4 inches of hair and have it relayered. I do not remember the name of the woman who did my hair, but she is the reason why I will not go here again. She didn't listen to what I wanted and insisted it to be done her way. She was socializing with a coworker and bragging about how she is capable of doing a "v-layer" which is what I requested. Everything that I requested with my hair was completely ignored and she went away with my hair. She ended up cutting off about a whole foot of my hair, and I left the salon extremely mad. I won't give 1 star because I do not mind the short hair, however since she did not listen to what I wanted and act like such a know it all, I do not recommend this place to anyone. If you want your hair to be done correctly, it would be worth paying a few extra dollars to go to a better salon. read more

I want to start by saying this rating reflects one stylist only and doesn't apply to the business as a whole. My 11 year old little girl had hair just past her shoulders and was very excited to get a new haircut for the new school year starting. She brought a photo with her and we showed it to Sherry, the stylist. We discussed the cut and she seemed to be on board; 1 inch off the length and choppy layers. At some point, I looked over from the waiting area and saw her cutting way too much. I immediately went over and she had some crazy explanation that sounded like babbling. None of it made sense, she said that she and my daughter decided to make a change so that the hair would sit just right on top of the shoulders. A she was saying this, she was cutting my daughters hair to a chin-length bob. Im not sure what to make of Sherry or how stable she is but at that point I insisted she stop cutting my daughters hair. She only just kept saying, "oh I won't charge you" as if the cost of the cut was the problem. My daughter was in tears and Sherry honestly seemed oblivious to what was happening, she just kept babbling that they decided it should be shorter so that it sits just "on top" the shoulders, and unaware that what she was actually doing was not anywhere close to her shoulders. At one point she said "it's all good". I asked for another stylist and Mayra thankfully stepped in and made the best of it. She was very skilled and I would definitely recommend her. As we were leaving I did hear a bit of an apology from Sherry, but not really about her own actions, more about how the picture I had was deceiving. She was awful and completely unaware of the impact she has had on my 11 year old girl, just about to start a new school, feeling insecure and anxious. Please Please Please, keep your hair far away from Sherry. She should have her scissors taken away. read more

Went a couple of weeks ago for a hair cut. Got taken right away. My hair turned out ok, looked healthy again. The hair-dresser (I want to say Kaila ??) who cut my hair told me about their shampoo/conditioner for color treated hair. "Solutions" So I purchased shampoo/conditioner which was 2 for $15. I just tried to use them and OMG....The shampoo is sooo watery and smells funny. The conditioner seems to be thinning, and I can't find my receipt! If you're going to buy their products, make sure you check the texture and take a sniff. And....Hold on to your receipt. read more

i asked for a trim 1inch hair cut and the lady cut 5inches of my hair!! I still paid and didn't make a scene out of it because i'm introvert but, i regret coming here and would never recommend this place read more

Lilia did such a good job on my little boy. He hates haircuts and usually screams, but not today. Thank you, Lillia!

We took our toddler in for a haircut. We messed up his hair with our attempt of a quarantine home haircut. We checked in online and waited only a few minutes. The lady that cut his hair did it quickly and my toddler had no issues. Thankful for the professional service! read more

If I could give zero stars I would! The manager named Ping at this location would not accommodate me and refused to adjust my haircut that was messed up, she said I would have to pay again. Don't come here they don't know how to cut hair and have bad customer service. I will never return again read more

This review is not for the quality of haircut - as I couldn't know about that. We stopped in at 1:30 on a Sunday, and were refused service because they said they were booked for the rest of the day. Mind you, they close at 5 on Sunday. Back in 2004, I worked at a Great Clips, which was actually THE highest grossing franchise for that year, and my owner would have been horrified if she ever caught wind of anyone on her staff doing something like that! We would take any walk-in, up until closing, even if it required us to stay late! Prior to me working there part-time to supplement income from my full time marketing career, I was a highly successful independent contractor running my own hairstylist business. Sometimes on Saturdays, I would begin my days at 6:30 am, and work nonstop until sometimes after 9pm! If I was the manager or owner, I would be disappointedly shocked at my lazy and rude staff. read more

If I could give this place 0 stars I would, I've been calling relentlessly trying to figure out the name of a hair artist I previously had and every time I called a lady named Terry rudely answered and would give me a lot of attitude then hang up quickly. Unfortunately I have to stress the artist because last time Terry cut my hair I asked for a simply V trim and left with choppy layers with no type of cohesion. Don't waste your time here - Terry could not care any less about customer service, customer satisfaction, her skills, or anything for that matter. I will no longer be returning this location because of Terry. read more

Service was quick and haircut decent but they do not honor check in discount posted so don't expect to redeem it.

This is a good great clips location, however the credit card system is constantly down. I have gone 3 times in the last year and had to leave because they weren't accepting cards. It is not fair to their employees to be losing customers because the company cannot keep their systems up and running. read more

They butchered the back of head. I had trails coming out of head. It was like the donner party had passed by and their wagon wheels left track marks on the back of my head. A-plus for price. C minus for the trails. I will not be returning. read more

i've been going here for over 3 years now. Deciding to not come anymore. Every time I explain what i'm looking for and bring it up constantly they still get what i'm looking for wrong. It's as if their motto is "Go shorter than what you want". Wasted my efforts many times trusting this place. Never again. read more

They were not professional, one of the workers smelt like weed and messed up my sons haircut wouldn't recommend coming here at all, please don't waste your time and money getting a haircut which is going to be messed up at the end.If I could give zero stars I would. read more

Tried the new App said 6 min I show up in 5 to a 15 min wait? 2 cutters and 2 people waiting How does it save you time? When you're on the list, chances are you'll be next or almost next as soon as you arrive. Download this app and you've made getting a great haircut even more convenient Went back a couple times since and moved my rating up from 1 star to 3 stars there ok for a quick cut and go place. read more

Great tip for great clips! Don't ever let Asian lady name Lisa cut your hair. Everybody is ok but not Lisa! She rushed to cut my hair and messed it up. Never again! I've been going there every 2 weeks as a regular. read more

When I called there they answered the phone hella ghetto. Terrible customer service I then went in and had my hair cut. Tina cut my hair way too short and was just very unprofessional. Unless you want just a buzzcut don't go here for haircuts. Worst place ever. Never, ever again. She totally disregarded anything I was trying to tell her what I wanted. I guess I shouldn't expect much for $12 haircuts. At least be more professional. The worst ever. Never going back. read more

One and a half stars that is. Like others have been saying, it's quite uncommon to get the same haircut twice. I want the same haircut! At least, the time they did it the way I wanted. I can only remember one worker who gave me a good haircut and was a great individual to talk to - I bet she doesn't work there anymore (probably for her benefit). The only times I ever go here is for last resort and I have no choice. I'm in the US Army Reserve, so sometimes I need a haircut that Friday evening right before drill that weekend and Great Clips is the only choice I have. I hate how they jack up my side burns no matter what. Whether or not they ask how I want it, they still mess it up. And with that line building up at the door they're only more encouraged to cut my hair faster without shaving around more than once... leaving those individual hair strands all over my head. And they always forget to cut my bangs. I now avoid this place as much as possible. Try Xcel Cuts (I believe that's what it's called) further down the street by Lucky's and K-mart. read more

I've been getting my hair cut here for years, always with satisfactory results. Admittedly i don't have that much hair to maintain, but today's experience pissed me off enough to write a review. The hair cut itself was fine, but i have a few tips... 1. Don't blow the hair away with your mouth, especially if you just ate lunch, and i'm your next customer. 2. When picking up a customers glasses for them, use the bloody rim. Picking them up with your thumb and forefinger on the lens is just stupid. read more

All of the 1and 2 star reviews regarding the staff not listening and way over cutting are 100% accurate. My neckline was cut way too high, the line above my ears cut too high and triangular and a full inch was cut off the top when I repeated three times to only cut an eighth of an inch off. The reputation and services provided at this location represents the management and/or ownership that solicits and hires undertrained and very short tenured employees. The odds are against you getting what you ask for here. Don't gamble and just go somewhere else. read more

I've been here only once and will not come back. It was right beside Target, and I was too lazy to go to my usual spot. MISTAKE. I came in for a simple trim of my SIDESWEPT bangs. It was chin-length. I told the woman that I DIDNT want it long to the point that it was bunching over the sides of my glasses and by my chin (if that makes sense?). She cut it. I asked her to cut it at an angle and to layer it. Still too long. I told her WHERE the shortness I wanted it to be at. She kept insisting that it will not look good... Mind you, I've had sideswept bangs for a good ~12 years, so I know how my hair works. I basically gave up and my bangs looked really stupid. It's like a 5 year old grabbed my hair and cut a chunk off! She literally only cut an inch or two off. Come on, lady! Listen to your customers! I had my bangs fixed the next day, thankfully. Thanks for the wasted $10, Great Clips! read more

For an $18 haircut, this place is too cheap to hire more hairstylists/barbers. I came here on a Wednesday night only to find out that I'm 11th on the waitlist. I was like, ok I'll hang out around Target for a bit. After about 20-30 mins, I came back and I got bumped up to 7th on the waitlist. During that whole time, they STILL only have 2 barbers! You'd think they'd have more after seeing there are over 10 people on the waitlist. On top of that, it's Wednesday night so I'm assuming it's their busy hours when most people get off work. It's almost insulting to see only two barbers the whole time so I left. read more

Just had a haircut for the first time from here and it's the first time in forever that I LOVED my haircut afterward! Seriously, I selfied the shit out of this one, thank you Lourdes (sp?) my stylist. It was cheap too, $17 but I had a $3 coupon I got in the mail so even better. Not too busy either, but we were here on a Friday at lunchtime. My husband and I both walked in and walked out with cut sexay hair within 45 minutes. read more

Great place for a haircut. Their customer service is very good and they treat their customers well.

got a haircut here today and it is very uneven. I will not come back here anymore. I do not recommend this place read more

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Awesome place for kids. My son loves Ping and she is always so nice and does a great job with his hair. He will only let her cut his hair.

I used to go there pretty frequently but not anymore. I called about a perm and the lady on the phone laughed at me asking why a guy would want a perm. Very disrespectful read more

I just came for a simple shampoo and cut and annice made a simple experience very relaxing and enjoyable. I normally hate going and getting haircuts there's usually a long wait and sometimes the stylists rush you in and rush you out. Annice took the time while washing my hair to massage my scalp which almost put me to sleep I have never had such a great wash! I would highly recommend great clips and annice if you could get her! read more

Stopped by for a quick fade and some trimming. Had Hanbao do it. Was a little nervous but turned out great! He did a wash, cut, and got rid of the loose hair! read more

Great Clips - Actually just waiting for my girlfriend today. - Hair Salons Near Me - Pinole, California

If u care about ur hair please dont go here. I asked for a simple mid fade and there was no fading skills at all. Looks like they put a bowl on my head and just cut around it with one size clipper. Save ur time and money and find a real barber shop read more

Their hours are posted incorrectly showed up 10 minutes before 7 on a Saturday door locked and lady at the counter when I asked her thought you close at 8 said no that's Monday through Friday. Even though the hours for those days says they are open until 9. read more

This place is very dependable when you need to get a haircut and be happy with the results. Ping and Anita are great. Check in online for shorter wait times. read more

Great Clips might have a serious race issue. Just went in to get a hair cut and was told that they can't cut weave hair. I only wanted it trimmed. They should just put a sign in the window saying don't cut African texture hair weave or real!!! That way people don't waste their time!!! It's sad that they are the professionals and can't do all hair textures. Imaging going to a Dr. and being turned away because of your hair texture or skin color. They should probably try to recruit stylist that can do all hair textures! read more

Never go to great clips to get layers done. I would only recommend to go there for a straight trim. After countless times of even showing a reference picture on how I wanted my front layer to be the cut she still didn't reach close to my expectations. After getting home from the salon I had to manually cut my hair to fix this horrible mistake she made. And the fact that I didn't even have to stay 3 mins in the seat and she was alr done with my hair cut. She cut my hair in such a rush even though there were no wait customers sitting down. read more

Went to get haircuts for my two boys and I. Little wait time and friendly staff. Lupe was our stylist. She did a great job for all of us, especially with my 3 year old who doesn't usually like haircuts. Thanks Lupe! read more

The worst haircut i have ever gotten. I had to shave my head after. Its not just the bad haicut , the guy put no effort in it at all.

I went to this place because my normal hair place is not open due to Covid and I definitely regret coming. I don not know the name of who cut my hair son unfortunately I can not tell you who specifically to stay away from so I would just suggest not coming at all. I asked the lady for an inch off and for framing along the side of my face. This didn't seem to complicated right? Wrong! The bottoms of my hair were completely butchered and in even, there were loose strand hanging from all over, but that wasn't even the worse part. The framing that I asked them to do was completely choppy and was totally uneven. The sides of my face look completely different. They totally ruined my hair and I have to go and get it fixed by someone who actually knows how to do hair! DO NO COME HERE!! They have no idea what they are doing and cannot even do the simplest of hair cuts! read more

Fast... quickest cute yet and when I got home and styled my hair it was obvious. Not even on the large layers aspect. Oh well, first and last time for everything. read more