Came in today, aweful service , this woman named "SHIRLEY" is the rudest woman I have ever come across. She addressed my special needs 6 year old so rudely, because he was turning in a chair while my 4 year old was getting a haircut. I was trying to explain to the other lovely lady in the shop the length I wanted my haircut, all while having my child wait for me. Unfortunately, I will unlikely be returning to this place with any of my family members. I hope the owner seriously FIRES her, clearly she should not be in this "customer service field" From what I have read of other reviewers she is NUTS and this is not the first time she has done this. The only reason I didnt leave was because my daughter was in the middle of a haircut. The crazy woman With the glasses (long green dark hair) is the one im talking about, NOT the blonde one. read more

Great Clips - The awful enployee SHIRLEY - Barbers Near Me - Pleasant Hill, California

I use Great Clips because of Kate. I call first to ask if she's working and what time. The young woman who answered the phone told me she was there today -Sunday. I asked what time she said till they close and then said wait a minute 2 o'clock. So I said Thank You and hung up and immediately signed in online and came in at 2:00pm. Told them I was waiting for Kate. After a half hour I realized she wasn't on the floor and went up to the front to ask about it. I was told at that time she was on a break and wouldn't be back for another 15 minutes. I was not told that on the phone and would've waited. The woman with the long curly hair who I wasn't even speaking with proceeded to tell me that she didn't want to get into it with me BUT heard the woman tell me about the break. Which she did not! She may have been speaking to another customer. But it was not me. I went ahead and waited. Kate came back and I got a lovely haircut like always. I have no problems with the salon whatsoever, except for the woman who proceeded to basically call me a liar and interject yourself into a conversation that was not even hers. As a white old woman. I'm very conscious of how people call us "Karens". I never raised my voice and was just trying to understand what the mistake was. I don't even wanna call back and get her first name because I'm afraid I'm gonna get her on the phone and she's gonna be mean to me again. Kate always gets five stars. The experience I had today was not five stars. read more

I popped in on a Monday and was helped immediately. Sheree was my stylist and I showed her my reference picture and she gave me the exact same cut. She was very nice and professional and is a very talented stylist. Store was clean and inviting. Thanks Sheree! read more

Great Clips - My perfect mullet - Barbers Near Me - Pleasant Hill, California

Shout out and apologies if I have the name wrong.... to Chen ive been fortunate enough to get her the last few times when I go and splurge for a haircut, she is awesome and pays attention to detail. read more

Hit and miss. I've had great haircuts here and I've had uneven haircuts here, even by the same person.

I always have the best experience here. I have really long hair and I trust every employee here to trim my hair. It has never been too short or something I didn't want. It's so easy to sign up for an appointment on the app. read more

Great place to come for a quick trim. I always come to see Mary and trust her 100% with my hair. If you sign up with them, they'll send you a coupon from time to time. read more

I recently went to this hair salon and received stellar treatment: my haircut was just right and I was attended to right away! There was a full complement of staff which is almost unheard of now. Highly recommend! read more

$15.99 (with coupon) for a perfectly fine haircut, need I say more? I've paid hundreds of dollars, thousands, over the years at high end salons. Sometimes I was thrilled with the results, but most of the time the cuts/color were "AOK". And sometimes disasters. Today I just wanted a trim, a little touch up, and that is exactly what I received. It was just perfect. So when you just want a basic cut or trim without all the fancy bells whistles that come at such a high cost these days, give Great Clips a try! read more

Walked in to get a kids trim, just to fix what somebody else had messed up, the woman who came to supposedly help and get our information which I did not want to give because we're not from the area, and she seem to have a real problem with that was very unprofessional. Not welcoming, and I would never go back there if I lived in the area and the woman who did do his hair, didn't do that. Great of a job and supposedly fixing it, so All and All. This place. I would write about a One out of 10. read more

I don't know the name of the hairdresser. I went yesterday to get a curtain bangs. I even showed her a picture of what I wanted. I was feeling doubtful about it, that's why I never turned my phone off so she could see it still. She cut my hair and I stopped her right away, saying it was too short. To me it looked more like a bangs, but she just kept cutting it. Now it's not even. She cut more on my right side than the left side. It looks so awful. I wouldn't recommend going here. read more

Linh was the best!! So careful and detailed. Highly recommend!!! I have long course hair and she did an amazing job!

The employee they hired for the front counter is remarkably rude and makes comments about other customers while they're ringing people up. Truly astounding behavior. We reserved a slot using their online system, and upon sitting in their waiting room for about a few seconds, the cashier said, amongst other things, "Gotta love it when people show up in the last hour." I'll gladly take my business elsewhere, but I'd suggest management update the hours to 7 pm if they don't want employees to work in the last hour. It doesn't help that I've had my hair destroyed at this location a few years ago and decided to give them a second chance last year. It may be conveniently located, but it isn't worth it. read more

This is my main place for haircuts. I always ask for Hung. He cuts my hair the way I want it every time. I love that I can check in on the app. read more

Their customer service is so welcoming, friendly, and patient, especially the Manager Sheree. She handled my issue with kindness and understanding. For that reason, I'm going to give this salon another try next time I need a haircut. If you have an issue with your service here, advocate for yourself definitely, but also remember to be always always always patient and kind. They will give you respect and understanding and will work with you to the best of their ability. Very pleased with this salons quality of customer care. :) read more

Great Clips - Long layers - Barbers Near Me - Pleasant Hill, California

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not a good job we discussed the length and not a lot of layers because i have curly hair and it frizzes So having to take off my glasses and not being able to see her are I would have said something she cuts my hair dry cuts it with a lot of layers cuts it to short now I have to use damaging styling tools more often on my hair because i look like a frizz ball and did i mention half of my head is an inch shorter then the other side she cut to fast as to be racing with the other girls to get the next client read more

The employee, Winnie gave my 12 years old son terrible haircut which doesn't look like the reference pictures he showed her and was much, much shorter. Now my son is wearing the hood all the time, even at school and at home becouse he is asahmed of his haircut. My daugnter had the same exsperience at this place a few years ago. I thought it was one time mistake but now I understood that people at this particular place are unprofessional and probably have no education at all. I wouldn't suggest this place to anyone, espesially for families with kids. read more

Very happy with my experience at Great Clips today. I checked in online- when I walked in, it was my turn. Plenty of parking. The store looked clean, staff was friendly. The music was a nice volume and would be appealing to most people who come in for a cut/ Keisha cut my hair. We talked about different products I might like. The leave-in conditioner was even on sale. I purchased a discount card back in November. I prepaid for future haircuts- bringing the the price down to $10.99 I have paid a lot more for a less professional cut. I will be back. read more

I popped in after work and got my hair cut told them a 2 on the side and trim the top she did that the sides were great the top was really u even and really short on one side in the back when I was paying I paid with my cardi don't leave tips on my card I always pay cash tip so I know the person that helped me gets the whole tip but after she saw the transaction she said (what no tip a little tip is required) so I walked out forgot my receipt and went back in and she acted like she didn't know how to print it no matter what happens u should never ask for a tip even after giving someone a hair cut that looks completely crappy I ended up going somewhere else and having it fixed and now it's way too short my word is don't support someone who can't do there job and then asks for a tip so unprofessional read more

The first time I came here the woman who cut my hair cut it two inches shorter than what I asked for. I was super bummed about it. Then I decided to give this location a second chance and try someone new this time, it was the same thing! She not listen to me one bit and she said "I think this will look better" and went on like she wasn't even paying attention. read more

I was in Great clips on 5/14/21 I took online appointment than gone so Kate was my stylist I ask her first, could you cut layers she told me yes so I show her a picture and-she said with confidence ,she didn't mention that we have less time of anything when I set she started she was so rude with me and she saw I m nervous she told me why you come here ,you had to go to expensive salon than cut and style for you , she did so bad cutting and she was just behavior like animal cut hire, it is not a good salon her eyes was on door that keep all customers and there was two people, I told her if you do any bad cutting I m coming back, she told me we don't have too much time just we have 15 min but she didn't mention at the beginning because I was not cut my hair I was not in town otherwise I would back with police and big complain she did so bad cutting my hair is so badly short, she is just angry gif money and looks like she can do anything for money, shame on the owner of this salon with this cheap people, hire professional people with a good customer service and write this salon is just for men, it is not women salon just don't waste your time for this cheap and stupid people. I will go for complain, even she was wrote my name wrong on receipt I have still kept the receipt due to she can't say lies. read more

This place is like the saying "don't judge a book by its cover" in a bad way.. I'm am majority of the time a person who finds the good in any place, but there were a couple things that rubbed me the wrong way. When the lady called my friend to get her hair cut right when she sat down and started combing my friends hair she said out loud " next time you come in please comb your hair" ( just a little information about my friend she is mixed with African American, shouldn't really matter). But she kept talking out loud to people who worked that I can't condition her hair her hair is African American I don't want to try to get all the knots out... be in mind she is saying this out loud where everyone is the business can hear. Very unprofessional. , inconsiderate and terrible customer service. I don't care how new you are ( if she was new) have some respect for people in general or keep things too your self. read more

Great Clips - Barbers Near Me - Pleasant Hill, California

I don't know why it is so difficult for some stylists to follow simple instructions and LISTEN to what their clients want. My daughter went in for a cut with a specific idea, and she clearly communicated that to her stylist, who was not wearing any form of identification. The result? A cut that has uneven pieces framing her face, and is at least 3 inches shorter than she specified. It will grow out, yes, but in the meantime she is stuck with a cut that she does not like and did not want. Won't be using Great Clips any longer for our family's hair, that's for sure. read more

LEAVING OUT ALL RACES so this can be judged fairly: Customer service was extremely disappointing. I was not the only customer outside waiting. Two woman came to take our information. She said people who sign in go first(I understand that I am a walk-in as my fiancé was getting their haircut). I signed and she said if I go next and someone comes I have to stop, go back in line, and wait ( ) . She was going to check me in after sitting in the hot sun for 10min for her to grab a different gentleman who just signed in on the app as we could have gone or the elder woman after me(I let her go). I cannot believe the disrespect to the elder lady from both woman. She treated her as if she was an imbecile (the lady definitely was elder and super sweet and did not understand why she was getting treated poorly... we discussed outside and I spoke out and up for her...) I chose to not get a haircut and let her go. A gentleman came out and I explained to him what happened as some of the drama was still unfolding. He wanted me to go inside and was VERY persistent especially as I was sitting there telling him I'm writing a YELP review) I said "NO" about 4 times! You do not force someone to go anywhere! Not going to go back to this place again... my fiancé's hair.. was edged up as well as a lightening bolt too! Not good. read more

Great Clips - don't keep promises you cannot maintain.. - Barbers Near Me - Pleasant Hill, California

I have been cutting my hait at Great Clips for the longest time but Kay is the highlight and a star, never have had my hair cut so well!!

They are super nice here, the girls and the one guy who work here really seem to enjoy their work. No complaints if you are a guy, who only gets his head shave. Even then I really don't expect a lot from here as most of the girls here and the one guy are really new to the profession. They don't really pay any attention to detail, the lone hair, the uneven this or that. Not the best place if you are doing anything else to your hair other than the normal guy cut. In a pinch, they are great. read more

Great spot for getting a quick and well done haircut. Friendly staff including Angel who usually cuts my hair. She's very easy to talk to and definitely a skilled hairstylist. Thumbs up! read more

Great, friendly customer service. We only had to wait about 5-10 minutes. Both my kids were very happy with their cuts!

You know this place is great for little boys. They can get a stylish haircut for 1/3 of the price than going to a salon. Yesterday my son had a huge event so I decided to take him to get a bit of an updated look. The lady did a great job and made him feel very comfortable. He was so good that they gave him a dum-dum lollipop. read more

I'm very disappointed with my hair cut. It wasn't even close to what I asked for. Ladies please just spend the extra money and go to a real hair salon so your not stuck with chopped hair like I am.... if your a guy looking to get your head shaved I could see this place being the best choice. But they genuinely don't take their time and just want to get as many haircuts done as possible. Probably the worst haircut I have ever gotten.. read more

OMG!!!!!!! this place is the worst!!!!! They were rude and messed up my hair pretty badly! I decided to go to Supercuts down the road by Nations and they totally fixed my hair! I wont be back ! read more

My daughter came to me for the first time and asked to get a hair cut. She even showed me a picture of what she wanted. I was so excited to take her but I did t want to spend a fortune taking to my place. Against my better judgement I took her here. They did such a horrible job on her hair. It was nothing like why she wanted. The stylist said i needed to wash her hair and it would make the uneven cut better. I will never go here again keep Your kids away. read more

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I asked for the longest part to be at my collar bone in for low graduation layers. That is not at all what I got and it's sort of looks like I have a mullet now. The woman that cut my hair definitely did not know what I was talking about and instead of asking questions like a smart person she decided to hack three extra inches off my hair. read more

Checked in online and went to the salon. We knew when our turn would be when got in. We had been here before many months ago. They knew pretty much how we like our hair done. But this time, I showed from another hairstyle how I want the little man's hair needs to be done and they're cool with it. read more

I have been coming to Great Clips for about 2 years- I'm sorry it took me this long to write a review... Random ladies off the street always come up to me and ask where I get my hair cut. When I reply that I go to GC, their answer is normally "Isn't that a 'cheap' place?" Um, no. It's affordable. Vanessa is by far my favorite stylist. She's been helping me grow out what was once barely a pixie cut into an adorable A-line. She never snags my earrings with her comb, and I've NEVER cried with her behind the shears. The other girls are helpful, patient and knowledgable as well. read more

I have been to salons and have experienced a wow factor but took a hit on my wallet to achieve such effect. I have been to salons that were as cheap as $11, but the language barrier was up and I couldn't get across or receive the haircut I wanted. Great Clips always seems to get right at $15 a haircut. The price well worth the fact that the stylist know their stuff. My favorite stylist is Barbara, who has a great personality and one to dish out the compliments. I have been there twice in the last six month and have been so satisfied that she, the stylist, was the only person that got my haircut right. With mediocre description of what I wanted, she got it right off the bat what I wanted. One more note, aside from keeping your information like your telephone number and name on file, the store also keeps what kind of cut was done on you last time and by whom. So efficient and my type of hair salon! read more

Being a regular customer, I walked in hoping to get the usual haircut that I always get. But I saw all new faces. Did not know what was quite going on but decided to have my haircut. The worst decision ever. When I enter, a lady who was cleaning up was praising how amazing the other one was and that she was the manager and an MVP of some sort. I sit down for my haircut and she checks her notes and asks me if I want my regular cut and I say yes and she takes a size 5 clipper and shaves my entire head before I could even respond. And when I was like what have you done she is like sorry I mis-read your notes. "It says 5 on the sides, only trim front." And now my hair has a horrible buzz cut which doesnt go well for me. Being a professional, this is a big problem since when you meet customers and look like a clown. I will never step foot into this place and advise people not to as well. read more

The girls here are nice and they mean well, but ever since the recent layoffs, I have had one bad haircut after another. Three hair cuts ago, the girl cut my hair into an inverted fohawk. It was the inverse of what I wanted. My last hair cut was cut at different lengths all across my scalp. I had to wear my hair down to hide it. My buddy has been trying to get me to try a new place in Walnut Creek. I have been loyal to Great Clips for 8 years. But I may just take my friends advice. read more

So I left my great review from before. For a good cut, see Maria. The other older lady, I don't know her name, (I hate to say, she looks medicated) she CAN NOT CUT HAIR! My husband looks ridiculous. She went waaaay to high and in a strange swoopy angle with my husband's fade. From five feet away, he looks like he has a Mohawk. I had to say something because it was THAT bad and all she had to say was "I blended it" and "I did what the notes say". Well, there's a good blend and a bad blend. Land saying a number is on the side doesn't mean you take it all the way up to the top and then do a severe blend into a 2" strip of hair. We come here for haircuts for my husband and son. I also buy redken products here...cheap! Maria is amazing!!! She does an excellent fade and compensates for my husband's slightly lumpy head. (It's not a lump as much as a ridge.) I usually hate when my husband cuts his hair, but Maria makes him look dead sexy. I'm surprised she's at a great clips, she is SO good. read more

So they have this app that lets you put your name on the list but if you show up and are waiting for 20 minutes and then someone who happened to put their name on the list comes in they get to go first that's screwy. I'd much prefer the app to say were busy but I was the only one waiting and then someone who had signed up a minute or two before me just came in and got to go ahead of me doesn't make sense. Moral of the story if a lot of people of reserve the time I'll go another day it's not worth the risk even if no one's in the waiting room while you're waiting to be next. read more