Horrible service. I took my son for a haircut yesterday, and the stylist didn't communicate at all or ask for permission before cutting his hair. She simply trimmed it much shorter than we expected. We never intended to cut his hair that short. we only wanted the extra length cleaned up. The overall experience felt unfriendly and unprofessional. Will never go again read more

Great Clips - Hair Salons Near Me - Westerville, Ohio

Not even one star!!!!!!!! Let me tell you why!!! Youll know what im talking about when you go in there but the lady at the desk was cocky and i asked if i could get a wash she said we dont do that here thats a lie i said you dont do that here?? She said no... but for a style is $45 so for a wash you have to get a "style" i literally drove 30 mins for you just to tell me that you that you dont do washes. She tried barely saying we do but you have to get a style NO! See ya! I will NOT be back thank you have a great day!!! And i showed up early and on top of that according to the lady you have to "make an appointment! They dont even do walkins!!! Like post it on the door for gods sake!!! Again! I wont be back!!! And that's hilarious i remember back now when i went there to get my brows done and they denied me for a SIMPLE wash and condition and blow dry simple! Its ok i wont ever be back! read more

Great Clips - Never Again! - Hair Salons Near Me - Westerville, Ohio

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avoid avoid avoid you have been warned absolutely the worst great clips and horrible barbers this place has horrible customer service absolute garbage scratched/cut my neck, did not know how to do cut hair. complete joke and worst haircut i have had in 25 years! read more

I called to ask about hair donations. The lady who answered was very impatient and hung up on me while I asked simple questions about length and procedure. read more

Women who simply hate their job and want to churn through you like you're an annoyance. The first time I went here I got my haircut and asked for a simple rinse so that I could return to work without itching, I was told that she would have to charge me $10 for a shampoo I've never been told that at any other location. The second time I visited this location I requested a specific stylist, after waiting on my tip The stylist that I requested told me that she likes a certain flow to her day and that I should not request her in the future. I will literally never bring my business back here. They are rude they rush you and they treat you like a number, I also didn't get a simple thanks on either of my tips. Remember that tips are not obligatory, I will not be back I do not recommend this place. read more

Avoid Harper - he has major attitude and is always in a hurry. If the cut is bad, it's your fault. I went back for a redo and I saw him in the mirror making nasty faces and one of the stylist laughed and aske him why he had such a RBF. Last time to go to this location. I spoke to management before and they just said, yep, I know, sorry. He is one of several bad cutters there. Sad since Thu is awesome but she has limited hours. read more

Had my hair cut by Lareese. She cut it exactly how I asked and was very nice to talk to while I was there. I highly recommend Lareese.

If I was able to give a zero star I would have. One of the worst experiences ever. You check in on line and you get there before your time and still wait over an hour before you are called. The staff is very rude. They were taking people who did not check online because they were their friends or customers they knew. When asked about it the rude response was you have to state your name when you enter the store. My reply was I did and pointed at the lady that asked me if I checked in I said yes then she asked my name and I gave her my name. She responded that there was one person ahead of me I said okay. I WAS THE EIGHTH PERSON BEFORE THEY CALLED ME. Like I said they treated me like I had a disease that none of them wanted to do my hair because I was a brown person that is the impression I got , this is the 21St century and people still treat you bad because you are different. I am writing this not to get anyone to lose the job or the place to be boycotted. I would like this fixed. I am very patient but they tested it to the max. I have been to various great clips for over forty years this is the first time I had the worst experience ever. THEY LOST A GOOD CUSTOMER read more

Today we had a first horrible experience, this male guy was extremely rude and pretty much yelled asking for my son's name. He didn't even came to check us in, but did for the next customer. Called corporate Hair Clips cause this individual should not be in direct contact with customers (felt like if he does not like you, he will treat you bad). Your attitude can go somewhere else. read more

Harper the hair stylist at this location is very rude, and unprofessional. He provided hair cut for my son Matthew today at this State Route 3 location in Westerville, Oh. When he was done my son was not happy and tears in his eyes. We asked Harper to fix it, but he wouldn't and started to yell and telling us ti leave. Harper seems to be unhappy with his work and passing the nasty attitude to his customer is a terrible thing for Great Clips. This man does not have any kind to respect, decency nor does he have skills or customer service skill to be providing service to the public. Harper please do the public a favor and quit and go find your passion in something else you will excel at and not make it miserable for everyone. I will not stop until people like Harper no longer serves people. read more

If you don't care how your hair looks Great Clips is your best choice for a haircut. I assure you your haircut will be an original of their choice ,not yours. Most people will be too polite to say anything , butt you will get plenty of strange looks. However if you truly need an immediate haircut take ruler to show them how much hair you want taken off. Some of the barbers math ability may have been left home in bed that day.Make sure you are very specific of what you want . These barbers will take any shortcuts they can usually exceeding the barber speed limit. read more

I will never go back to this place again. I took my two boys in to get a haircut, signed in online and went in gave them my name and they said I wasn't in the system before which was fine but then the guy working there gets frustrated cause he asking me for my number and I give it to him but he throws up his hands throws a tantrum then makes another lady take care of it. It would have been fine from there but he decides to talk about me to another worker like 3 feet from me. Not sure if he didn't realize he can't whisper at all and I hear pretty much everything he says. He knows I heard him cause when he looked up at me I was looking right at him. Then he proceeds to make me feel awkward the who time by staring and just making me and my kids feel uncomfortable. They had the same computer problem with 3 other guest. While I was waiting on my kids to get their haircut I was talking to another customer and the guy working there decides to say something about me and the gentleman sitting there and we both looked at him and it was just extremely rude and unprofessional. The ladies cutting my kids hair they were nice but that dude should not be working with people if he is going to be rude. read more

I had an issue with Great Clips Northgate, but the kindness of the general manager (Kelly) and the store manager (Bobbi) made it worth it. I wanted to get a $109 gift card (10 haircuts) and I called at 10 am on 11/12/19. The man who took my info said he set aside one for me. He was there when I showed up at 1230. The girl at the front was kind but needed another stylist to help her. That stylist was, at the time, a bit rude (or so I thought). I asked her if she knew of a potential Great Clips mixup, in that some stores got theirs 11/12 but others weren't slated until 11/15. She was not mean, but rather abrupt. I got my card and left. I didn't feel comfortable so I called the corporate Great Clips office. They were super-helpful and got me in touch with Bobbi and Kelly. The office staff was having issues all day with the cards so I have no hard feelings toward them. I originally posted a bad review but have revised my rating from 1 to 5 stars simply because the management took the time to listen to me. They resolved the situation and I definitely will go back there again. I still love you Great Clips! read more

My husband took my son here for a cut a few months ago and said the staff was rude and he didn't feel comfortable bringing my son back. Looks like other reviews had similar experiences. This place shouldn't be marked 'Good for Kids' on Yelp. read more

Just made an appointment on-line. I got there a bit early but still waited an additional 45 minutes for my haircut. My appointment was ignored for walk-in customers. The stylist was rude and unapologetic for my wait. Not a good or positive experience. read more

Not my favorite, every time I go there something goes wrong and I end up having to go to a professional to get it fixed. Last time I was there I got my haircut by the guy that always curls your hair up facing outwards and it always looks bad. I gave him a photo reference to work with but after looking at it for 10 seconds he said, "okay you can put that away I know what I'm doing". He did not know what he was doing, it looked nothing like the picture. I hate it at the moment. Another time my sister asked for a pixie cut and I guess whoever was there that day didn't know was a pixie cut was, they gave her a bowl cut without the bangs. It looked so bad and she told them she didn't like how it turned out and instead of fixing it they just insisted that she looked good. She did not look good, she started crying when we got in the car and we got it fixed at a different salon the next week. I've been going there for my whole life because it's cheap and I think I can safely say I've only ever had one good stylist and even then she was a bit rude and told me she hated my hair, but at least she got the job done. I would only go there if you're planning on getting a trim, if you want to do literally anything else with your hair, go somewhere else. read more

Meanest manager at any hair salon in Westerville. They are so rude, it's beyond. They cannot answer questions about their rules because they literally make them up as they go. And they actually hurled insults as I left this time. Poor, poor management. Stay far away. read more

A gentleman took care of my client today and his name was Harper. He was kind and considerate. He was very ELDER AWARE, in his approach. Many thanks to this man. read more

I have been going to Great Clips for many years and the guy who cut my hair from this location was the rudest person I have ever encountered. I asked for a shampoo and he very condescendingly and rudely said that it will cost me extra. Of course I knew it will cost extra as I have gotten a haircut before and I told him so. At that point I refused the service any further. When I walked out the door, he proceeded to call me a jerk? Really?? I will never go to this location ever again. That guy has no business being in a service industry. Bobbi, if you are seeing this, you do not need to have him in your salon. You will lose customers. Incident happened on August 23, 2018 @ 10:00am read more

I have been coming to this location since moving back to my hometown 3 years ago. For over 2 years Tiana has been cutting my hair and I will only have her maintain it. She is amazing and an absolute sweetheart. I really enjoy coming in and chatting with her. Every time she makes me look great. I will keep coming back to her and have been referring others to her. I love how she texts me to follow up to ask me how I like my hair! She's the best!! read more

Don't bring your children here! We have gone to this salon multiple times for my daughter, with really no problem, until today. Today we made the mistake of not signing in on line so we sat for over an hour for my son (14) because I was desperate as Red Bank was closed. I will never make that mistake again! The girl who cut my son's hair (did a horrible job btw) sits on the right, second booth in. She calls his name asks how he needs his hair cut and I told her. She was cutting his hair and he complained she hurt him. Instead of apologizing and changing the way she was cutting his hair she starts belittling him and saying she didn't hurt him and is not there to hurt him, how she's on his team and if she was not it would go very badly. I said, "He's a little sensitive". So she continues on how maybe I should stand there and watch so I know she did not hurt him. I didn't say anything else. She finishes and we prepare to pay for the hair cut. She starts typing and says she is going to put in there how "sensitive" he is. I said, "It's not necessary to say that. It's not necessary to continue on." She snapped back, "Well! For the next time we need to know!" I said, "There won't be a next time." She starts yelling at me to get out! I left and said it wasn't necessary to treat anyone that way. This lady is crazy. She looks crazy and there is no way she should be cutting children's hair if she is going to act like that. I have sent comments to the store and will call on Monday because I want to talk to the francise owner. This person should not be working there if she is going to act like that. She's a bully and should not threaten or treat customers like that. This place is a mess! Go somewhere else! read more

Not the best Great Clips location. Joanie was awful with my 3 year old. Very impatient, spoke at a level he couldn't understand, and scratched his neck up. Management ignored the issue when contacted. We will not be bringing our toddlers back to this location. Serves the purpose if you are an adult looking for a quick, mediocre haircut. read more

Two weeks ago and much to my chagrin, I missed my appointment with my regular stylist (it was at 9 and I thought it was at 10). I needed it cut before I went to work at 11 so I stopped in another walk-in place close to work but they were pretty busy and no one acknowledged my presence at the desk. I left there and stopped in here. I was greeted, checked in, and in the chair within 5 minutes. I got a great cut, wash & style in that order. I thought it weird but she said she likes to wash after the cut. I don't remember her name but she was awesome...not enough to switch stylists, but I will come again in a hair emergency. It did cost as much as what I normally pay, because every service is a separate charge. read more

A great place to get a quick, economical haircut. They always get you in pretty quickly, listen to what you ask them to do and hey, just like that you find that you are on your way. The staff is friendly and is located in a shopping center that's easy to find. Their prices are pretty good and would be even better if they offered coupons! read more

Great Clips - The inside - Hair Salons Near Me - Westerville, Ohio

Poor service and poor attitude. Do not go here. Herbert told me I was testing his patience when I asked if he would dry my hair that he decided to soak with water, when I did not have anything on the top cut. When I pointed out a spot I thought he didn't fade well he tossed his stuff and told me someone else would do it. Another hair dresser came and tried to fix the spot. Super awkward situation as I'm not confrontational at all and did nothing to antagonize this crazy man. She told me he's very sensitive about his haircuts.. The haircut was suppose to be a simple fade. Doesn't look at all how I get it cut. Very poorly faded, it is at best mediocre which I tend to expect from GreatClips. But at least do it with a smile. I won't ever return to this location. read more

Went here with my wife, Harriet, for a quick trim. Service was quick but they turned my wifes perm into a mullet. She loves it but I dont have the heart to tell her that she looks like a backwoods hillbilly poodle. Very unfortunate. Dont come here for a quick trim. If you want a mullet though, this is the place to be. read more

Receptionist/stylist was rude upon arrival. I asked for just a shave/trim on my undercut, she told me it was considered a full haircut so if I wanted anything else done I should. I left and went to the walk in across the street where they charged me $8 for my "full haircut" aka neck or bang trim. Wouldn't recommend this great clips. read more

Customer services are horrible. The only person whos nice is Kristy, the rest of them are rude and very looking at the service im doing. Even though i come in everytime just a shampoo for $3. Bc i like to have someone wash my hair for me . I checked in online . I was the first one . No one would take me . They keep passing on and im here sotting here wait for 20 mins even though im here first . $3 shampoo tips 5$ . I dont think thats bad either but thats how they treated me . Never would return here unless i really need it. So if u thinking online check in work. Its not its depend on which service u are getting and how much they will make. Kristi is the only one that is nice and helpful so this stars for her not the rest of them read more

The staffs are always in a hurry. If you are new to America don't come to this shop, you will feel hostile here... there is a sports clip at Polaris or the great clips in route 23 those are better options. Also the staffs don't follow online check in. The staff keeps going by the list in their head and don't look at the monitor. Last time I went there I waited 30 mins even when I checked in online and finally I had walk out since my 2 year old couldn't stay long. So horrible, I like north plaza, wish the management can do something to train these staffs. read more

I have been going here off and on for years and have had great service. But I will never go back. Tiana was cold on the point of not happy to help. I should of walked right then, but I did not want to make a scene. During the cut no small talk and lots of attitude in her voice. The haircut was awful and I had to go to a barber to clean it up. read more

AWFUL! Absolutely awful! They have ruined my hair just by getting a hair cut! There stylists, if that's what you want to them, are idiotic and can only do the most basic crap. I would trust a 2 year old more than them. read more

I love this place!!! Make sure to check in online to make it super convenient!looking for a great cut ask Jackie

Very affordable. $13 for a haircut. Staff is very friendly and has got my haircut right everytime (granite, I only get a 2 blend). Much better value than the nearby sports clips. Going in the evenings and there is never a wait, at least the times that I have been here. read more

I have been a long time customer yet this week I tried twice to get my hair cut, unsuccessfully. The first time I use the online check-in and it replied something to the effect 'no wait' time however when i arrived it was packed with standing room only and they did not honor the check-in so i left. The following day I arrive and stood at the front desk for literally 5 minutes and no one took my appt. The heavy set african american girl w/ purple streaks in her hair looked at me with a look like 'what do you want' but did nothing to take my appt. I'll not be going back. Saturday Hair Salon now has my business. read more

If I could give none I would. I received a haircut if you'd call it that in January of 2012 by Ciera (sp). It is now August of 2015 and I have only cut my hair 4x since (at a much better establishment). Why? My hair was BUZZED in the back with clippers and the cut was uneven when asked for a bob cut. Still pissed. read more