Great service experience. Mini was very helpful and professional, and the service technician did an…read moreexcellent job diagnosing the issue. They clearly know how to work with extended warranties and helped get everything handled smoothly. They also provided a loaner car while the work was being done, which made things much easier. When I picked the car up everything was ready and running great, and they even took care of recharging the A/C so it's working perfectly now. Very happy with the service.

Always a great experience at Subaru of Jax! I…read morestopped recently for an oil change and tire rotation. Always friendly, always informative and I've not seen another dealership stand behind their product in the same way. Subarus are excellent vehicles, we love our Ascent, our son loves his Forester. I can only say that if a Subaru is on your radar, this is the dealership to purchase. The most positive experience I have had with a vehicle purchase this far. I highly recommend this dealership.

DO NOT COME. they will lie to you over the phone and tell u one price to come in and change it when…read moreu come in

COME HERE FIRST!!! I seriously wish I had! These guys were so wonderful to work with. Kenny…read moreshowed me around the lot and was super honest and upfront about everything they had. During our test drive, he let me test everything - the brakes, the speed, the convertible top, every button and switch. He did a great job of answering all my questions too. I also worked with his dad Ben on all the paperwork. Seriously love that they've got a father-son team there. Ben was also very honest and easy to work with, and I feel I got a fantastic deal on the car I went with. They had me in and out in less than 2 hours, and even fed me lunch since it came in while I was there. Love this place, and highly recommend Kenny, Ben and Empire Auto if you're looking for a quality used ride!

Mine is a tale of a mixed review. As with any transaction, I suppose, there are good points and…read morebad points, but in ALL transactions, the cardinal rule still applies -- BUYER BEWARE! I had never purchased a car from what I call "roadside used car dealers" before, much less do it from a distance. But PC Auto Sales had my dream car, a yellow Mustang GT Convertible, and I set about to see my dream realized. Denise, Matt and Rick are all great people, and will do whatever it takes to get you the information you need and will do whatever it takes to get you into your car. Denise, in particular, goes above and beyond to provide you great customer service, at least until now. I wish the quality of their cars was as good. If you read nothing else in my review, please read this: absolutely INSIST on taking the car you have chosen to a qualified dealership of YOUR choice and have your car inspected thoroughly. It is not only your right to do that, it is the law that they must allow you (See the FTC laws regarding used car dealerships). That law states that every used car dealer must display on every car the Buyer's Rights. PC Auto Sales does not do that. You never see the Buyer's Rights until you sign the final papers. Nevertheless, in those Buyer's Rights it tell you in black and white that you have the right to take the car to a dealership for inspection prior to purchase,. I did not know that until after the fact. The very minute my car was delivered to me, I took it to my local Ford Dealership where they deemed the car unsafe to drive. The control arms on both front wheels were so bad, the tire actually leaned outward. The back axle was leaking fluid and needed to be resealed. The clutch was shot. $4800 later, it is in good running order, but clearly should not have been on any car lot anywhere in the condition it was in as it could have killed the driver and whoever happened to be in the way when the wheel fell off. I'm not saying that every car on PC's lot is in similar condition. I'm just saying "beware". Insist on an inspection, and if they won't allow you, walk away. That was a month ago. I don't blame PC Auto Sales. They do what they do. Unscrupulous? Probably. But so are so many of them. I blame myself for not having been more savvy and smart enough to know about the FTC laws. Today? Today I sit here a month later with an expired temp tag, no tag, no registration, no title and no paperwork promised from the dealer that shows I even own the car. Unacceptable in my book. Even more unacceptable that emails requesting such go unanswered. Tomorrow I have to go to the DMV, get an attorney and try to force them to give up the title and the tag. That just shouldn't happen! I can't even get a key made for the car because I can't prove it's mine! I have gotten not even a copy of the Bill of Sale to prove I even bought it! They've given me nothing. That awesome customer service prior to the sale, disappeared once they got their cash. I wouldn't recommend PC Auto Sales, but I wouldn't discourage it either. Just be smart, beware and get that inspection! And don't leave the lot without some kind of paperwork that says you own your car!

Any consumer that has purchased a vehicle from PC Auto sales and didn't receive their deposit back…read moreor they was sold a lemon need to take them to court this is a civil case you will win 100% I'm still waiting on my monies Denise Matt very are liars and thieves what goes around comes around God is watching

Love my Pinto , This is the best place in Jacksonville to buy a Donk! The semi-retired Univision…read moreladies were so supportive , I'm so glad they have a place to show off their administrative skills in the title department.

At this location, I did not have the best experience. This was my first time having my vehicle…read moreserviced here after previously visiting other Toyota dealerships, and unfortunately, I do not plan to return. My service advisor, Steven, was extremely difficult to reach and provided very little communication throughout the entire process. When I arrived, check-in went smoothly, and Steven told me he would arrange an Uber ride home while my vehicle was being serviced. After waiting approximately 30 minutes without receiving any confirmation, I returned to his desk to follow up. Despite multiple pages over the intercom, Steven never returned, and another service advisor ultimately had to assist me and arrange the Uber. Even after that, I never heard from Steven. Throughout the day, I attempted to call and was transferred to his phone, but no one answered and my calls were never returned. I received no updates on the status of my vehicle and only learned that the service was complete when I received the automated notification. I dropped my vehicle off around 9:30 a.m. during the week and did not get notified that the service was complete until approximately 3:00-4:00 p.m. The work being performed was routine scheduled maintenance, yet I received no communication regarding delays, progress, or completion. No one checked to make sure my transportation needs had been handled after the initial issue, and I felt like I had no way to reach my service advisor for information. I will say that some aspects of the process were convenient, such as the ability to pay online and handle certain steps digitally. However, communication is a major part of customer service, and that was severely lacking during my visit. I have had much better experiences at other Toyota dealerships where updates were provided and service advisors were responsive. Unfortunately, this experience left me feeling frustrated.

I referred my son to purchase a vehicle here, and again they provided amazing service and my son…read morewalked away with his new car! A 2024 Nissan Sentra, great condition and reasonable price. Everyone here is just so helpful and really want to make sure they can get you in a vehicle.

I had a very frustrating experience with this dealership after purchasing my Jeep Grand Cherokee…read more When I first bought the vehicle, I pointed out a leak and a faulty headlight. I was promised that both issues would be fixed before I picked the vehicle up two days after signing the paperwork. That didn't happen. It took an entire week for them to finally repair the leak, and the headlight wasn't fixed until two days after that. Once I finally picked up the vehicle and brought it home, I discovered yet another issue -- a leak in the driver-side floorboard. I had to bring the vehicle back again so they could repair that as well. A few months later, the air suspension warning light came on. I immediately brought the vehicle in expecting the repair to be covered under the "bumper to bumper" warranty that I was told I had purchased. That's when I found out that the warranty I was sold was not actually full coverage as it had been explained to me during and even after the purchase. Since then, I've had to bring the vehicle back four separate times because the air suspension issue still has not been resolved. On top of that, I've already spent about $500 on diagnostic and labor fees trying to figure out the problem. To make matters worse, the service manager admitted that this is the first vehicle with air suspension they have worked on. Despite that, they have refused to take the vehicle to or consult with a certified mechanic who has experience with these systems to properly diagnose and fix the issue. Overall, this experience has been extremely disappointing. Between the broken promises about repairs, the misleading explanation of the warranty, and the inability to properly diagnose a problem they admit they are unfamiliar with, I feel like I've been left dealing with ongoing issues and unnecessary costs. I would strongly encourage anyone considering buying a vehicle here to be very cautious and get everything in writing.

This CarMax location has a great selection, I came to see the Porsche's. Great quality and…read morecompetitive pricing. Shonna was great help from the sales team! I surly would recommend!

I had an outstanding experience at CarMax on Atlantic Blvd. I sold an old car we were not using…read moreanymore and the associates made it an easy and seamless process. They also offered us a ride home after the transaction. World class customer service!!!!!

Had such a great experience getting a car with my mom! Huge thanks to Will, Chris, and Tim for…read moremaking it smooth, fun, and stress-free. Will kept us laughing the whole time--seriously hilarious and made the whole process way more enjoyable. We saw another review that said he is invited to their bbq, and we couldn't agree more. He's invited to our next one as well. Chris was incredibly genuine and helpful, really making sure we felt comfortable with everything. And Tim, the manager, worked fast and efficiently to get the deal going and got my mom financed quickly without any hassle, especially a process that tends to be full of anxiety for us normally. We left feeling confident and taken care of. Couldn't have asked for a better team--thank you all so much!

after purchasing 8 new cars from Duval Acura they no longer give me free car washes. they have…read morealways detailed my car for free and now there new policy is they don't wash 2025 ADX. This seems very petty in my opinion. Also they removed my free oil change when I purchased this new car.

On June 30th, we purchased a 2022 Ram. Just two days after acquiring the vehicle, the check engine…read morelight came on. We took it to the GMC dealership where we had made the purchase, and they kept the truck in their possession for over a month, claiming they had fixed the issue. However, two days after we got the truck back, the check engine light returned. When we contacted the GMC dealership again, they informed us it was due to a faulty sensor and advised us to continue driving it. Uncomfortable with this response, we decided to take the truck to a Ram service center in Yulee. After conducting a diagnostic, the Ram service team identified a specific code and explained what was wrong with the truck, estimating the repair costs to be between $6,000 and $12,000. We returned to GMC with this information, but they essentially reneged on the original deal we had made. They offered us two options: accept $6,300 to fix the truck, or exchange it for a cheaper vehicle, claiming the Ram was now worth nothing. At this point, we had only driven the truck for a total of four days. Initially, GMC had promised that if the check engine light continued to be an issue, we could have our Toyota Tundra back along with a refund of our $14,000 down payment. However, they failed to honor that promise. We decided to take the Ram to another Ram dealership for a second diagnostic. There, we spoke with Lisa, and Luis handled the service. This dealership quoted nearly $5,000 for the necessary repairs. Reluctantly, we accepted the $6,300 check from GMC to cover the repair costs. GMC also required us to sign a waiver upon receiving the check. After the repairs were completed, the same problem occurred--two days later, the check engine light came back on. We returned the truck to the Ram service center that had just repaired it. They conducted another diagnostic and found the same issue. At this point, we spoke with Jennifer, the manager at the Ram dealership. She investigated further and discovered that GMC had previously cleared the diagnostic codes, which is why the full extent of the issues had not appeared during the initial diagnostics at the Ram dealership. Jennifer requested permission to speak with GMC on our behalf, and I agreed, as I was financially exhausted from the ongoing repairs. Though I'm unsure of the details of the conversation between Jennifer and GMC, what I do know is that Jennifer succeeded in having the Ram's warranty department cover all the costs for the repairs, specifically for the DTS. Jennifer went above and beyond for us, demonstrating what true customer service should be. In a world where people often focus on negative experiences, I want to take this opportunity to highlight the exceptional service Jennifer provided. She is a stellar manager and a credit to the Ram dealership, truly embodying the spirit of doing right by the customer.

my mothers jeep had her entire engine replaced at this shop, about 50k miles afterwards we noticed…read moremajor oil leaks which were causing issues with the motor and transmission. after having another shop inspect and work on it, they found almost everything that should have been "resealed" to be leaking heavily, valve covers, oil cooler, timing covers, oil pan, etc etc. during when the shop was replacing everything that was wrong, since this dealership would not take care of anything, they noticed that it appeared to be done poorly and found multiple multiple bolts/screws/nuts either loose or completely missing. 6 timing covers bolts, 5 lower intake bolts, 2 oil cooler bolts, and many other miscellaneous items. definitely do not recommend bringing your vehicle here at all!!!!

A++++ this is the second time they've got one of my vehicles…read moreon the road and I cannot express how awesome, and professional and I recommend them to anyone!!!!! a lifelong customer!

Mike got me in early to get my oil changed. Mike and Tony greet with a smile, explain everything…read morethoroughly, and I trust them! I'll be back!