I've been coming here for almost 3 years. All the people who work there are super nice and supportive of any needs you may have. My PA IS Brandy, and my doctor is Dr Hynes. Both of them excel at what they do. The office and patient rooms are always clean. The quality of care is excellent and they do everything by the book. I can appreciate that so much. I'm was a nurse assistant. Mainly working with pulmonary critical care and more. So I completely get how things work at the office. I think there motto is "EVERY PATIENT EVERY TIME " because that's what they represent. Great medical care and advice. They truly care about their patients. Also prescriptions always get called in on time. Anyone that has a Pain situation knows, how intense it can be when you have a doctor that doesn't send your medicines on time. But these guys is the exact opposite. They strive to be the best and they are. God bless them. read more

If i were to rate this business simply by Dr Julia, I would give it a 5-star review. He is fantastic. However, there is a jungle of hand-offs whenever you call in. From records to billing to scheduling. With each transfer comes an authentication, ie, name and then date-of-birth. Perhaps authenticate once? Then with each hand-off is a wait/hold time filled with a recording about all the medical procedures they offer, running in a loop, such that by the end, you are in more pain listening to the recordings while on hold than anything else. Music is bad enough. Please shut off the repeating recorded message. read more

"One bad apple, spoils the whole barrel." Christina, from the billing department is that rotten apple. The malice, distain, deceit, incompetence, arrogance & conniving behavior from this staff member was absolutely appalling. I have never been so mistreated, the ruthlessness, cold-hearted arrogance that exudes from this healthcare professional is beyond comprehension. I'm terrified to think of the devastation this one person has made to patients of GAPC. The lengths this person was willing to go to ensure the procedure scheduled during my appointment did not take place was astonishing - and outright negligent and against the payer / provider contracts. Save yourself some heartache, dignity, time, & money by avoiding this cold-hearted, vindictive, narcissist. She shouldn't bring in control of medical bills or gave any contact with patients. Not only was my experience horrible, the treatment I paid to have done was DENIED due to the billing department incompetence. read more

my first visit here I took my sister in for pain management and was pleasantly surprised. Dr. Julia was right on it and understood my sister's problem and was able to help her as needed. the office was clean and the staff were very helpful to my sister filling out forms. I like this clinic more than I knew. I am so pleased to get help for my sister. She is important to me and I don't like to see her suffer with pain. read more

People who are already experiencing pain shouldn't also have to experience the hassle of office employees with a superiority complex. Do better. Bye Christina. read more

I went back to Dr Julia bc the decreased dosages he did had made the pain worse and he said, Why are you here? I have a procedure in less than 5 mins and don't have time. I was in so much pain I could not sit down. I said because I'd rather see a Dr than go to the ER. He just dismissed me and said, by the way I don't know why you were referred here when your drs don't know me. He was rude and dismissive and I will not go back there. I spoke to the manager and told her what happened and she advised me to see a different Dr and I said no thanks. I was uncared for when I really needed their help. Do not go to him!! Terrible care! read more

I'm so impressed every time I have an appointment with Dr. Hynes, not only are he & everyone there super kind, they're also professional & go out of their way to make me comfortable. That also goes for everyone at the surgical center, I've had to get a steroid epidural 4 times so far, & I always choose to get sedated, which entails having an IV, & i've had such awful experiences in the past with nurses trying to get a vain, & sticking me over & over, but not here, Jessica gets it every time, the first time, & she's always super friendly & kind too. read more

At first, Dr Jarzombek and Mallory were great. Then, after being on several medications to help with pain from psoriatic arthritis, fibromyalgia and spinal stenosis, she stopped everything, without any warning. I was also not given anything to help with withdrawal. Pain medication helps me to function and she made me feel devalued as a person and as a patient. It has been 5 months since this occurred and I am in a tremendous amount of pain. I cannot work nor see another Dr. she does not seem to care for her patients wellbeing. I DO NOT recommend. read more

I have been going to the Kyle location for a while. I have had some great experiences and some not so good ones. Dr. Julia is currently my doctor, with him I have zero complaints. He listens to what I have to say. He actually seems to care about the patient's pain and has spoken to me about other options that are available. But some of the other staff do seem to have issues as stated in many other reviews there is a revolving door for staff. That's for the nurses in the back that is for the technicians that take your temperature and ask you the same questions every week that's to the staff that's at the front. You have to fill out a survey on your medical basis every few months and I was told I had to do it but then another person at the front told me no I didn't have to do it but then as I was checking out I had to do it. Well that's not too much of a big concern the very next appointment I came in I had to do it again because they said I didn't do it even though I just explained that I did it the previous visit. The staff up front like I said is revolving so you have two people doing one job because one is always learning and when they all get together and start talking they ignore the people that are standing in front of them trying to check in I did speak to one of the clinic managers about this and that it was just absolutely downright rude for me to try and make my payment when everybody is just discussing whatever you know music they're listening to or show they've watched and completely ignoring the guest. When I filled out my paperwork I've had to explain that there I have more allergies and what's listed on the paper three times in a row I've had to tell them that there's more allergies than what's listed on the paper they tell me to write it down and they'll put it in my chart and the next visit it's still not done and again I'm writing it down so they can put it in my chart this is gone on 3 months in a row we'll see what the next visit holds. Trying to change a pharmacy same thing I physically wrote down on the paperwork that I needed to switch I physically called them the next month and told them I had to switch due to a unavailability of my medication at one pharmacy they told me they would make the change the next month my prescription got sent to the place that I didn't want them sent to and not the new place got them canceled and resent over and the following month had happened again. The review is based pretty much the same as everybody else's and it's the front doesn't talk to the back the back doesn't talk to the front the right hand doesn't know what the left handed is doing there's very little communication throughout the building each individual separately does try to help but it doesn't get expanded upon so it's not a cohesive visit. For the last three times I've checked out there have been two people at the desk at each window total of four three or four at checkout trying to check out because they are always training somebody and trying to teach the person sitting next to them while you're trying to check out doubles the time. Overall I've not had extremely bad experiences I've not gotten worse when I've had questions I've been able to get to the person to get an answer so this is why they got a three star but there is a lot of room for improvement. read more

Horrible service. Canceled me 4 times. I need 3 weeks consecutive injections. Would give me the first one then come up with an excuse to cancel subsequent ones. Total clown show. Pay out of pocket for my injections which end up being a waste of time , money and pain as when they cancel I have to start over again. Total scam. read more

I have been going for three years and what can i say, my quality of life is so much better now. All the safe rocks

Poor customer service. Want your money. Rude staff. Multiple copays. Absolutely absurd. Don't go.

awful place! billing manager was rude and ignorant. She refused service due to her ignorance.

Please try your best not to go here. There are other compassionate doctors willing to help. The staff are absolutely atrocious and rude. They will circle your calls for hours at a time, give you the run around when asking simple requests and not offer options to help. I needed my medical records to transfer to another doctor it took nearly three weeks for them to admit they finally got the fax from my new doctor requesting my medical records. After finally speaking with Paula, a "manager" who would not identify herself as anything other than that I found out I could go to the office and pay a fee to get them. Mind you this is a Friday and my new surgery is coming up on Monday. This is not okay nor is it professional. Her demeanor was nothing but disgusting to me. She had front desk screening my calls so I couldn't get through. The kicker...They continue to call the same day to see if I want to go through with $3k ketamine IV treatments. Absolutely no communication through the building. What fools. read more

I was in a bad car accident and after my post op with my primary I was going to be referred here for pain management. I will call my Dr. in the morning, after my friend Andrea was treated rudely by the billing manager in front of the doctor and he didn't stick up for her, no thanks. I'll drive slowly further away for better care. read more

The billing manager Christina goes above and beyond to make sure that you don't make it to your appointment. She will make you call and verify your own insurance after it's already been done, by yourself AND the office. She will tell you your appointment isn't covered when it's already been approved. Then after delaying you with all of those excuses, she lets you know you won't be seen today because it's past your appointment time. I was in office, checked into the appointment. She wouldn't let them proceed with the remainder of it and let me know I could come back "if I wanted." Well I still had surgery and I'm still in pain, but I'll definitely be taking myself elsewhere. And I suggest anyone else do the same. I hate that I even have to give this one star. read more

The billing manager Christina is truly one of the rudest people I have ever interacted with

Terrible customer service. Other than our Doctor, everyone is rude and careless. It's always a disaster walking into the front office. No welcome greeting, no direction, no awareness to need. Don't even think about asking a question, they'll lose their minds. I'd recommend other establishments. read more

I recently went for my new patient appointment and all I can say are nice things about everyone here! They were all so kind and caring. Even though I was in pain, they made my visit easy. The Dr was attentive and very informative. I would recemented this place to anyone looking for pain relief! read more

The front desk staff are always rude and confrontational. Not one person gives you the same answer twice or the same answer you received from any other staff member. They never have things in order and never do things they say they will with out being called and told to do so over and over. Been dealing with them for over a year, been going a few times a month every dang month for the past 14 months and they are all around awful, could care less if your pain is rare and there is little they can do. No real care here just systems in place to prescribe pain killers and rude, careless and lazy staff. It's so sad. I'm a happy, bubbly person and they just seem so irritated by patients and patient needs. read more

9 appointments and none started on time. Most have been a 45 to 60 minute wait/delay. Todays appointment cancelled with no notice after an hour drive one way. And not even an apology. Operationally, this practice appears to be very poorly run. Very little relief from pain after 3 months of treatment. read more

Don't trust this place in Kyle. I was given 5 days of a non-opioid for shoulder pain and after the 5 days I called the Dr's office and they said I couldn't get a refill and that I would have to make another appointment. I just saw them last week and it would cost me another $122 to be seen again. They said I could come in and talk to an actual Dr and talk about medications or get an injection that I can't afford right now. They are all ABOUT MONEY and not about the patient. read more

Nice clean (spotless) facility. Staff treats you like family (the good kind). They even let you keep those funny socks you get to wear. read more

Thank you Dr. Bednar! After cancer treatment & an unrelated injury, I was at a standstill in my physical activity. While visiting with Dr. Bednar, I received up-to-date information on progressive treatments, to deal with my condition. As an older person, I appreciated the attention that Dr. Bednar gave to me & that he patiently explained all the "new" treatment options available. I couldn't be happier with the results. I get out & enjoy my life every day, now. Jeanene W. read more

Went for my first appointment, did not turn out well, my appointment was for 2 pm and 40 minutes later, I am still waiting. Not a good first impression! When I get up to tell them I am leaving because the long wait is unacceptable no apology was offered, even though this late in the game it would not have mattered. It would at least have shown some empathy, to many Dr.'s out there, to deal with one that has their patients waiting and their staff not carrying. Hope your visit is better then mine. read more

Dr. Bednar gained my confidence by asking questions and actually listening to my replies. He then carefully explained the procedure I was to have. There was never any pressure to do the procedure or to prescribe only meds. He continues to deal openly and honestly with me. I appreciate that. The clinical staff are kind and helpful. read more

Dr. Bednar is one of the best Doctors I've ever been to. His staff at GAPC is also exceptional-very efficient and personable. Dr. Bednar helped me manage my pain after a terrible car accident. I went to both locations several times and all my visits went well. If you are looking for pain management, Dr. Bednar is the Doc to see! read more

Wait times are short. No cattle call. Staff is efficient and polite. At least 2 staff people wait on you prior to seeing the doctor to question about areas of concern and of course take your vitals. By the time you see doctor Bednar you find him up-to-date, fully remembering your file and the past notes he has taken so he is as up to speed as you are. Doctor bednar is cheerful, very knowledgable, reassuring, great at answering any question you might have, and in general treats me as if I was the only patient he had. He always answered all of my questions and continued or updated the plan to treat me. I couldn't ask for a better doctor and, now being in my seventies, believe me I have seen a lot of doctors. read more

Dr Silberberg is a very knowledgeable and knew exactly how to start a treatment plan and give my husband the right medication for his nerve pain in his back . I feel that my husband is in good hands now and in a few weeks he will get an injection in his back to get long term relief. We are certainly recommending Dr Silberberg for anyone with any kind of nerve pain to make an appointment to get help with pain . His staff is very friendly and very professional . We are so glad this doctor is in Kyle . Danna Harms read more

I've been going to this establishment for about a year now. I've seen every doctor, PA and nurse during this time. I have to say they are truly on their A game. I'm never rushed, I get reminders of appointments, at times they have worked with me to get me in quicker. The doctors are super knowledgeable about what they're doing. I've never waited more than 10-15 min to get back to see them. They give you all the options that can really help you out. I went in today had a procedure done and from start to finish everything was on point. Nurse got my iv started first try. Dr.J did my procedure today she came in explained what we were doing and asked if I had any questions. I. Went in their surgery suite and her and the team took care of me. I didn't feel a thing. Afterwards they wheeled me out to my ride made sure I was okay and I was on my way! If your experiencing pain they have so many options to help you feel better. I highly recommend every doctor, PA,NPR, RN and front desk personnel to you. 5 stars from me. Keep up the good work. read more

I have been coming to Greater Austin Pain for 3 years. They are always friendly and remember my name. I definitely recommend them.

I recently had another radio frequency and this time Dr Bednar did the procedure. I had not met him before, so he came out and spoke with me getting to know me and I him. He took care with the sedation to give me enough so it wasn't quite as painful as last time. I highly recommend this practice, the great staff, attentive clinicians and especially Dr Bednar. read more

The problem with is his staff not being on the same page. Anytime I have a question about anything I can and do have a different answer from everyone speak to regarding any subject. I get tired of staff not listening to me when the pharmacist or insurance company tell me something then GAPC staff tells me that's not true. Also, the PA tells me one thing then MA says that's not the correct info and visa versa. It's crazy and maddening over and over again. read more

I have been a patient for at least 3 years and have had alot of problems with my medications being sent on time for refills. I will tell them please send it to CVS to find that it was sent to walgreens instead. Its always something every month. I always have to call to see if my script was sent to the pharmacy, it should'nt be this way ever! I keep hoping every month for it to get better but as of yet its still the same routine. Im waiting now for my prescription to be sent to the pharmacy when i was seen last tuesday!! read more

Randi B. Has been seeing me for about 8 months. She is sincere in trying to help you with the pain. She does help me tremendously and I don't know what I would do without that help. I only wish that the follow up visits could be at 60 days instead of 30 although I understand why. Thank you Marty M. read more

Does not have transparency in billing, after making sure what the TOTAL amount would be for all bills, then get another bill over $200 from the company that they sent off labs. Was never told of additional charge, but "oh they said it wont go to collections". How comforting; like I'm going to believe anything this place says. Talked to two different ppl in the office and got two different answers to if I actually owed the amount or not. Bad business practices seems shady. On top of that, got a horrible reaction to the medication they gave me before the procedure. Then had an entirely new set of problems. Felt like cattle being herded in/out of procedure, seems like all they care about is getting paid, then immediately want to reschedule another procedure. Other pain centers are much better. Avoid this place at all costs. Horrible! read more

Hey. I have been at the Greater Austin Pain Center since I moved to TX 2017. Like any establishment you must do your part for your quality of care. I work with my providers so that I get the best continuity of care. My health is my responsibility and that is very important to me. I openly express to my providers what works for me and what doesn't. I am very open to their plan of care for me and my impute makes it even more relevant to help your provider make these very important decisions concerning your care. Dr. Silberburg and Elizabeth Marquez are very qualified, compassionate and caring during these difficult times of this pandemic. Better together for everyone. I am so very proud to have great health care. Cynthia P. read more

Let me drive 40 minutes in pain... then turned me away because I didn't know I had to make a large payment... I bawled in my car before I left. read more

After an accident which rattled my head and neck severely, I was recommended to visit Dr. Silberberg. Ive been incredibly impressed with the treatment I've received. The medication and treatment at the hospital from my original night of the accident did me no good and Alan Silberberg truly listened to my explanation of pains and discomforts and has since helped me drastically reduce the frequency and severity of the pains. He even went above and beyond to recommend me to a great chiropractor! read more

DO NOT USE THIS PRACTICE! Unless you are prepared to pay out-of-pocket $6,000.00 for your urine tests that Dr. Bednar orders, takes sample in his office THEN out sources to Elite Medical Lab who is OUT OF NETWORK! Can you believe $6K for a urine drug test?! I called his office when I got the bill & Iris (office manager) basically said, "sorry, you have to deal with them, it's their charges not ours". Seriously, had I known although Dr Benner was in-network but the lab he uses is out-of-network I would have NEVER used their services. What's worse is after making several requests to have Dr Bednar call me to discuss......crickets! He & his office could care less. As long as they get their payment from my insurance & my co-pay....you're on your own & stuck with a $6,000 bill for a $100.00 urine test! Unethical & crooked! read more