Let me start by saying that I am really really tough on car dealerships. I'm probably NEVER going…read moreto give someone 5 stars. The salesman was nice enough and the sales manager was quite friendly. It was an overall good experience. The salesman we had needed a little more product knowledge but I know they turn them over quickly at car dealerships. If they had what we were looking for we may have bought from them.

Stay Far Away If You Value Your Vehicle…read more I am writing this review to warn anyone considering bringing their car to Michael Bates Chevrolet for service -- please do yourself a favor and go elsewhere. The quality of work performed here is not only substandard, it borders on negligent. My brother's girlfriend had her oil changed here, and what should have been a routine, straightforward service turned into a serious mechanical problem. The technician stripped the oil drain plug so badly that it is now completely seized and cannot be removed. To be clear, this means that every future oil change on this vehicle will be a nightmare to perform -- and whoever works on it next will have to deal with the damage this dealership left behind. This is not an accident that happens to careful, skilled technicians. This is the result of careless, rushed work by someone who either doesn't know what they're doing or simply doesn't care about the vehicle they're working on. On top of the service issues, the used cars sold at this dealership are another concern entirely. We noticed that the engine air filter appeared to have never been replaced -- which is a basic part of any proper vehicle inspection and reconditioning process before putting a used car on the lot. If a dealership can't be bothered to do something that simple before selling you a car, it tells you everything you need to know about their standards. There is no pride in the work here, no respect for customers' vehicles, and no accountability. If you want your car treated with care and returned to you in the same or better condition than you left it, this is not the place. Save yourself the headache and take your business somewhere that actually values it.

We get our oil changed here, and they are quick, and efficient. They are always friendly, and go…read moreover details of what's being done. They have great customer service, and when our car bumper needed to be fixed they did a really good, and I feel in love with the loaner car lol I drove that car everywhere; my neighbor ended up buying one because they liked it so much. My husband liked the loaner car too. I highly recommend dealing with this company with the services I received. They did a really good job, and I was well pleased.

I had called on the specials they were running and the sales manager told me that they had lot of…read morecars on the lot with those specials. Drove 45 minutes and then was told yeah, we are waiting on vehicles. Why lie over the phone about all the vehicles that they had ready to go under the specials they were running? Wasted 90 minutes of driving time, just to find out the vehicles under the specials weren't available.

I just leased my new Traverse last Friday - first Chevrolet vehicle ever! And I have to say that…read moremy experiences with the general manager, sales, and finance departments were excellent. You can buy a new vehicle anywhere - it's the people that make the difference in the car buying experience, and Dick Genthe does it right! Duane Hess handled the lease of our vehicle. He was friendly, knowledgeable and patient throughout. He made sure to take me to my new vehicle and show me many of the features that I would have never discovered on my own. Let's face it - I'm never going to read the owner's manual, so this overview of the vehicle was critical and he did a great job. For example, I have seen the TC button on several of my other vehicles, but I finally know when and how to use it! He had me set up the On Star and my Chevrolet apps and we made sure I had set everything up correctly. I made some sort of entry error in the set up along the way, and Duane was so patient with me and helped troubleshoot where I went wrong. I left the dealership with everything working properly. I emphasize his patience because we were there on the last day of the month, and the dealership was incredibly busy. He could have easily breezed through the process to move on to another customer, but he made sure everything was just right before we left. Brad Wise, the General Manager, checked in on us while we were there. He was friendly and interested in making sure everything was going smoothly - it was! He clearly has surrounded himself with a great staff to make our experience positive. We had the kids sitting in the waiting area watching TV while we filled out the paperwork, and he took the time to visit them and he gave them each a bobble head car. Even the boys were happy with the new car buying experience! Keep up the good work, Dick Genthe! It's easy to see why you are a leader in sales for Chevrolet.

DO NOT GO HERE! I brought my car in and they broke my seatbelts and my airbags. They also let me…read moreleave the LOT with a little KID in the car. Not to mention, I later found out they did more to the car as well. When I confronted them and they blew me off. Please go ANYWHERE else other than here.

I recently had to take in my 2021 Jeep Wrangler Rubicon, because my engine light came on there was…read morea recall. They handled it beyond quick. There was also an issue with my battery which was newer, but it was not their fault. It only had like 80% capacity, so I had them just change it out with the two-year warranty whatever my main thing is I have been a customer here since 1995? I've always had good service but this time I got Jesse Vu. What an absolute fantastic guy he is, he is a fantastic mechanic I praise and always will. I highly recommend him. I highly recommend this location. I could not be more happy write down to texting and how fast the replies are. What an absolute asset this young man is to this company highly highly recommended.

I had an extremely disappointing experience with this dealership and would not recommend them…read more My vehicle was in for a recall repair and ended up being kept for nearly 8 months, which is already unacceptable. Throughout that time, communication was poor and I constantly had to follow up myself for updates. I was never offered a loaner vehicle, which made the situation even more difficult. Instead, I had to rely on a rental, and the reimbursement process was a constant headache that required multiple follow-ups and took far too long to resolve. When I finally got my vehicle back, the experience only got worse. The car was returned with almost no gas, no courtesy oil change after sitting that long, and I was unexpectedly charged for a part with little explanation. The overall lack of care and customer service was very frustrating. I also want to note that my service advisor, Samantha, was consistently dismissive and unprofessional. Her attitude made an already frustrating situation even worse and left me feeling like my concerns were not taken seriously. After months of inconvenience, I expected at least a smooth and respectful experience upon return of my vehicle, but unfortunately that was not the case. I hope this feedback is taken seriously so future customers are treated with more transparency, urgency, and professionalism.

I inquired about a 2016 Ford Taurus SHO on George's website. I received a text at 1:15 EST that…read morethe vehicle was available and would I want to schedule an appointment to test drive it. I set the appointment for 2:30 EST. I left work early to go test drive the vehicle. I arrived early for the appointment at 2:24 EST. Once I spoke with the salesperson and the Manager I was informed that the car had been sold last week. They tried to pull the old "bait and switch". I do not appreciate my time being wasted and leaving work early for absolutely nothing. I will take my business elsewhere. BEWARE OF GEORGE'S SHADY PRACITCES. No way to treat a customer.

bought a car six months ago. The water pump is are shot their cover anything engine light stays…read moreon buyer. Beware it's gonna cost me 3000 just to get this car back on the road.

We had such a great experience at Taylor Ford. Meagan D. was a phenomenal salesperson and extremely…read morehelpful. She went above and beyond for us. Her and Cindy (finance) were so helpful and made sure that we were 100% taken care of. We are going to use Taylor ford for all our car purchases from now on. We told all our friends how great of an experience we had, it was amazing compared to other car purchases in the past. We are already talking about what we want to purchase next!

Took F150 in for recall. waited 2 months for appointment. Went in on scheduled appointment time…read more They changed appointment to the following week. but said they'll call me for the exact day and time. Almost 4 months later from scheduling my appointment. Haven't been been contacted or able to fix my recall. Customer service was bad. Very rude and mean.

I want to share my experience with Gorno Ford so other customers can be cautious before purchasing…read morea vehicle or service contract from this dealership. I purchased a used Ford truck from Gorno Ford, and shortly after the purchase I started dealing with multiple serious issues, including GPS not working, Bluetooth not working, A/C concerns, vibration/hesitation while driving, and multiple active diagnostic codes 19 codes. One of the biggest concerns is that the truck had an aftermarket exhaust that they were aware and i trust on them, which has affected warranty coverage and created problems when trying to get the vehicle serviced through Ford. In my opinion, this should have been clearly disclosed and addressed before the sale. Gorno Ford's response has been to point back to the "As Is - No Warranty" paperwork, but my concern is that the vehicle was sold with significant issues and modifications that have created major problems after the purchase. I also cancelled my extended warranty/service contract and have been waiting approximately four weeks for a refund of around $4,000. As of today, the refund has still not been returned, and the follow-up from finance and management has been extremely poor. The overall service experience has been very disappointing: poor communication, lack of ownership, slow response, and no clear resolution from the service, finance, or management teams. Based on my experience, I would strongly recommend that customers be extremely careful, review all documents in detail, inspect any used vehicle thoroughly, confirm any modifications before purchase, and verify warranty eligibility before buying from Gorno Ford.

Unprofessional, unethical, I question their integrity…read more Online buyer from NY. Was in a text conversation with Bryan, asked him the three questions I had already emailed twice to two other people. Temp plate? Total cash price with fees? Warranty? No warranty? With 2017 and only 8k? What if the engine blows on the way home to NY? We can add a 3mo/4k warranty for $399. Ok, all is good, sent drivers license pictures when he asked and was moving forward. Next day he says what's next? I said we are waiting on you! You tell me what's next. Send me the info, we wire the money. A bit later would you want to do a deposit; I have another sales guy working on selling the car? No. We will pay in full. Why bother with a deposit? He sends the info, we wire the money, and we sent him the confirmation so he knows it's solid, and a few hours later he says....bad news, the car sold to the other person. Like.....hello?? We sent you the full money! And the confirmation that it was sent! If you still didn't believe it, well then call the bank! Or if you need a "refundable deposit" then say so! He said, we will overnight a check back to you immediately. I called the next day to confirm that because we are trying to buy another car now and need that money. I called with a minimum of two business hours left that day, left two voicemails, one with each person in accounting and neither of them called me back on that business day, nor yet at 11 the next business day and we have not seen our money returned yet. Since it was the holiday in between, I don't expect the check to show up until today, but if it doesn't and they are not even courteous enough to call me and confirm my ,money transaction being sent back to me minute by minute and hour by hour like I did for them when I sent it, then they are exactly as my opening line says. Because they don't walk the talk that they require of myself, their supposed to be client, but....who would want to be their client or trust their integrity after the treatment they just gave me?

Service was quick and direct. I am mainly impressed with…read morethe initial meeting between myself and the service team. Even though I own a ford flex they were happy to help! On top of that they offered rental services, and free shuttles home. When I asked how long it may take, he said he could have it done the next day. Minor things for sure but still I was so impressed with the way I was treated! So respectful and nice! I have never been treated so well by any dealership. Regardless of the price, I will always return to Southgate Lincoln in a heartbeat for all my service needs! Now to buy a new Lincoln and we will be good to go! Thank you again!

I chose to purchase a used vehicle from this dealership because they repeatedly emphasized that…read moretheir "A Lot" vehicles are thoroughly inspected, are more reliable than vehicles sold on a "B Lot," and that they stand behind what they sell. Unfortunately, our experience did not reflect those promises. Less than 24 hours after taking the vehicle home, we discovered the driver's side nighttime running light was not working. Since we purchased the vehicle during the day, there was no reasonable way for us to notice this before leaving the dealership. We contacted our salesperson the very next morning because we considered it a safety issue and believed it should have been caught before the vehicle was delivered. The salesperson's response was simply that it "could have happened when you drove it off the lot... sorry." We then spoke with the General Manager, whose response was essentially the same. She explained that bulbs can fail during test drives or even while the vehicle is sitting on their lot after it has been inspected, and therefore there was nothing they could do. While I understand that bulbs can fail unexpectedly, that's exactly why I would expect a dealership that prides itself on thorough inspections and standing behind its vehicles to verify that basic safety equipment--especially exterior lights--is functioning before handing the keys to a customer. Whether the bulb failed during a test drive or while the vehicle was on the lot, it was still not working when we took delivery, and we reported it less than 24 hours later. This review isn't about the cost of replacing a light bulb. It's about customer service, accountability, and honoring the promises made during the sales process. We expected the dealership to acknowledge the concern and make a reasonable effort to resolve a safety-related issue discovered almost immediately after purchase. Instead, our concerns were dismissed. If you're considering buying from this dealership, I recommend thoroughly checking every feature of the vehicle yourself--including every exterior light--before driving off the lot, regardless of the assurances you receive about their inspection process.

Great buying experience - super friendly staff and sales team was amazing…read more Fast and efficient service. Amazing culture you can tell they really appreciate the client and are prepared to go the extra mile Really happy I chose Taylor Chevy, they even delivered my car right to me on the weekend . Premium service all around Thank you to the entire new care sales staff

I appreciate that my advisor genuinely tried to help me with my transportation situation and kept…read morecommunication open throughout the process. I could tell there was an effort to support me, and I'm grateful for that part of the experience. However, the overall situation ended up being extremely frustrating and costly. My car was kept for two weeks with no clear timeline on when parts would arrive or when repairs would be completed. That lack of information made it impossible to plan, and I had to come out of pocket over $1,200 just to cover transportation in the meantime. What should have been a manageable repair turned into a much bigger financial burden than I expected. What feels unfair is that the delays and uncertainty weren't caused by anything I did, yet I was the one absorbing all the extra costs. There was no offer of support, compensation, or even a realistic estimate to help me prepare. When a customer is without their vehicle for that long, especially without updates or accurate timelines, it creates stress, inconvenience, and unnecessary financial strain. While I appreciate the advisor's personal effort, the overall experience with the repair process was disappointing and ended up costing me far more than it should have. For that reason, I can't give a positive review.

We were shopping around for a used vehicle, walked into the dealership & were met by Greg Arnold…read more Spoke with him for a short time, took a Jeep Renegade for a test drive, came back talked finances. Returned 2 days later to wrap up the deal, Greg wasn't available, Dan Cross stepped in with grace, knowledge & transparency. Would recommend to anyone who's looking for a trustworthy dealership.

Whatever you do do not purchase a vehicle from CREST Ford in flat rock! I understand that the…read morevehicle was sold as is, but I can even return groceries or a shirt for 90 days after I buy it !! I drove off with a truck for $9000 and not even a month later, not after a year, not after four years after one , the truck is sitting and cannot be drove because the motor blew!!!!!'nn The only offer that they gave me to help out was to sell me a motor at their cost, supposedly, for $5800! So they'll take more of my money but offer nothing! What a horrible, horrible horrible way to run your business! What a kick in the face! - friend of patron