The coin machine (SERVICE) is out of order AGAIN. 3rd time in a row that this machine is not working, or they didn't have bags for it, or printing paper one time last year. At this point why bother calling it a service at all. read more

Greater Nevada Credit Union - Banks & Credit Unions Near Me - Reno, Nevada

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I needed a document notarized, and Jamaica was incredibly helpful throughout the process. She was thorough and made sure everything was completed correctly. I really appreciate her attention to detail and professionalism -- thank you so much! Also, we've been members of GNCU for six years, and they've consistently provided excellent service. It's always a pleasure working with their team. read more

Adolfo Flores, branch manager and his team are the best!!! We live in South Reno and got to know him when he was at the Sierra Center Pkwy branch as a teller. Now that he is at the Golden Valley branch we do all our banking there. He is 100% a people person and the term "personal banker" fits him and his team to a tee. They know their customers by name and you are always greeted with a smile. As long as he is with GNCU, we will go to bank where he is at. A true asset to the organizatio. read more

The most inconvenient way to bank.There are always lines to wait in.The automated teller line just rings and rings and then it hangs up. I am definitely looking for a better organization. Also their change machine is frequently out of order. read more

It's been rough with this bank, they've had so many problems with their technology and their app. Someone even crashed through their front door at the North Valleys location and you couldn't get in for a couple weeks. Their ATM has been out of service too! They held my account for almost a month so I couldn't even access my own money! Never heard of a bank that doesn't let you get your money. I couldn't pay my bills! If you deposit your paycheck on a Friday who knows if you'll have that money for the weekend, sometimes it goes through in time and other times it doesn't. Nothing like spending a whole weekend broke. And if you do the check deposit on the App... forget it... it'll take days! I recently got an overdraft fee of $64! That's gotta be the largest I've ever heard. My other bank (US Bank) only charges $35. Maybe I should just close my account? read more

Went in on Saturday to open a new account. Waited in line for 30 minutes without one staff person speaking to the customers waiting. Got up to the counter and was told we had to have an appointment. Wish they would have communicated before we wasted the time waiting. The Carson city branch has never done that. Pretty disappointed with the service at the Lemmon valley branch. read more

If I could leave zero stars for this place I would. I signed up for a checking account with their online application, gave copies of our ID, etc. and $110 to open the account. I get an email telling me that our application was rejected, something about the IDs and I needed to come in and correct it. I emailed back to ask what the problem was specifically and they couldn't answer me. These were Nevada State Drivers Licenses mind you. Apparently they're not good enough for GNCU. So I called. Again, no one can tell me what happened. Then I see they went ahead and took the $110 out of my funding source but I still had no account. I went into this branch to get answers. They had no idea either and no way to get the answers. They offered to open up the account there, but they couldn't connect it with my application nor would they apply the $110 to the account. I have to wait 5 business days to get my money back. I asked for info to contact someone who could give me answers and tell me where my money is and they refused. Said it was some other department and they wouldn't help me. Even the manger was useless. These are a bumbling bunch of incompetent people in this financial institution, both local and corporate. That's not where I want my money to go. I told them I wasn't interested and walked out. Funny, went to their competition and they couldn't have been nicer to me. THEY got my business. Another customer told me she had the same problem with GNCU and left as well. Don't trust this place with your money. I wish I hadn't. Good luck getting the funds back. I'll probably never see them again. read more

When opening my first account with them the wrong SS number was entered into the system. This was discovered after I was unable to access anything for nearly two weeks. call 28 times and talk with 9 different people. Because of the weekend overlap nothing gets fixed and each person has a different answer from transferring to someone who can, but actually can't fix the issues, to being told they aren't able to fix it and go in, to being told they can fix it, but can't figure it out. In the meantime the debit card is locked out and unable to be accessed due to not knowing the SS number was entered wrong while trying to activate it. this is a hard lockout that they have to remove regardless of the promo to try back in 24 hours to try again. More calls made to have an employee slip up and say one of the last four is wrong and that would be why there are issues and to go in to fix. Not to mention while waiting for someone to answer at least two calls were dropped resetting my place in line. One person disconnected when transferring also resetting my place in line. Go in to fix the issue. Issue is "fixed" and the card is activated. Go in to use the card several days later for a withdrawal from the ATM, once again the ATM will not allow any transactions. more phone calls made. discovered the card is still locked out. The issue gets fixed after more phone calls, but ultimately having to go back in to the branch. Discovered I can't withdraw because the card is not usable because the secondary system was not updated with the correct SS number. eventually fixed and able to use the card, right after the fix is done. Too late now for what I needed. Tried using Zelle for the first time through them on 12/29. The Zelle transaction is locked out by them on 12/31. Make a call to find out they for more verification of who I am. Call to fix and am told someone else will reach out by the end of the business day. Miss the first call back, but return the call within 9 seconds of cal and listening to the voicemail where a direct number was given. Made 13 calls throughout the day to the number before getting an answer right before the end of the business day, likely a result of blowing up the phone repeatedly at the end of the day. Get the Zelle verified and was told the transaction would likely happen the next day or two. Call back after day three of the transaction pending from this call to be told the secondary system they use had the SS number wrong, thus not getting fixed during the verification. Call back again after the item shows pending anfter having the SS number corrected and am now told they cannot see the transaction at all and that I need to agree to the terms and Enroll. When I asked if I would have been able to make the transaction if I had not agreed to the terms I was told no. When I explained the dates, amount, transaction number, and how it shows in my checking that the funds were posted as withdrawn, this causes confusion and the person having to contact the person to have someone else try and figure out the issue. Eventually they find that a fix is still pending from who knows which previous call. Ended with them assuring the money is being sent and the fact its pending is up to the other persons bank for the release of the funds. this was on the 4th. Also stated the new years holiday as a possible reason for the delay, which completely contradicts what other people said during calls. Zelle with other institutions typically took three days at most with some posting within a 24 hour period , and this was consistent without issue. On 1/5 after the initial ATM debacle, and some expectation of something that was fixed to work right, I go to withdraw cash and the transaction was not authorized without a reason. Go to another ATM and the same happens with a receipt being spit out with transaction not authorized. Call the only option of the over flow call center. They are unable to find my accounts and ask for my full SS# to verify, which is completely out of the norm. I login online to see statements as directed to find the member ID as another way to verify, and get "unknown error" repeatedly when clicking on the statements page. Accounts were not found and they offered to have someone reach out in the next business day that could find it. A call back during the original problems failed to occur. Zelle still hasn't posted out of pending for a week now. The excuse of my bank is still messed up is embarrassing to use as an excuse to the recipient. I will likely close the accounts within the next couple of business days If both problems fail to be fixed. BOA was the lowest bar set until now and I loved getting away from WellsFargo cause big bank, but somehow I did not have these repeated issues, and was able to resolve most disputes same day with them. I estimate three in person visits with 40+ calls made at this point with issues still occurring. read more

I used to have respect for Greater Nevada Credit Union. That was until Heather Carasquillo humiliated and shamed me at the Golden Valley Branch. Instead of working with me to resolve an issue I had with finding a form for a stop payment on a cashiers check, she told me I was being "argumentative" and asked me to leave. This was in front of six customers. I then went to the Carson City office, where my issue was resolved. They expressed regrets and said that NEVER should have happened. If standing up for yourself and asking questions regarding your hard earned money is being "argumentative" then I suppose I will never be able to bank again. read more

I wish I could give zero stars. I've tried to open an account three times over the past week. this most recent time however they called me about my appointment to set up my accoun to inform me that apparently there was an incident where I was cussing at one of the employee. according to them multiple people said this happenened. on top of that they proceeded to tell me my funds would be on hold for 30 days when I can walk out of anywhere else with a card and a bank account. do waste your time with this company. read more

I tried to deposit an insurance refund check made out to me and my wife and endorsed by my wife. They wouldn't because they said they did not know my wife. That has never been a problem at any other bank. I deposited it in their ATM and never had a problem. Their Bill Pay works well. read more

Would you like your debit card to be CANCELLED while shopping at a store you regularly go to in the city you LIVE in? Then be lied to by a employee on the phone that their supervisor told them that there was nothing they could do but also there's no supervisor you can talk to! The joys of banking here are that you can have your DEBIT card CANCELLED then told you have to pay a fee to get a new one expedited so you can't pay with YOUR MONEY. The fraud team is a joke, steer clear of this credit union if you want at least decent service. I would rather stuff my money in a hole and burn it then bank with them ever again. read more

Horrible experience with teller, Jose. His manner was rude and patronizing. I came in with questions about a re finance in the works. I had not heard from the loan officer in 20 days and her voicemail box was full for a week solid of trying to get info on my loan. I finally went in person to the Golden Valley branch. When I tried to explain what had happened I was rudely cut off and told that I just needed to be quiet and then argued with me about an email I never received. I will be taking my business to another institution. Horrible customer service. Unbelievebly unprofessional. read more

I recently applied for an auto refinance loan through GNCU and was contacted by Brandon Huff who processed my loan application. The review and ultimate approval took place over the weekend, which Brandon stayed in touch with me for vehicle specifics required for loan assessment. I was impressed when Brandon replied to his email even though it was the weekend. He went over and above what I expected. He made the loan process very user friendly and smooth. I would recommend him to any applicant. Thanks again for a great experience. read more

I don't recommend signing up with this Credit Union and am currently researching a better to CU or bank to switch all 9 of our accounts to. We've run our businesses out of this CU as well as our personal accounts, and the cons have continued to outweigh the pros. The customer service line is a joke, they won't reconsider fees (even when their systems fall short), they don't accommodate their long-term members, and their turnover at branches undermines any sense of "community connection." I've known we needed to switch for a long time, but have resisted all the backend updates I'll need to do. The time has come. read more

Update to the update: As it turns out, GNCU only "cared" about my issue because of a bad yelp rating. Cool. Since the problem I had almost a year ago, my relationship with GNCU was uneventful. I managed my account with ease and we didn't interact much. Cue a month ago, a vendor takes funds from the wrong account. Continues to try to do so. GNCU charged me $170 in fees for a transaction that DID NOT EVEN OCCUR NOR WAS IT MEANT TO. I called the branch, and the supervisor told me there was nothing she could do. I emailed corporate, and they told me the same. How is a credit union going to protect my money from fraud or errors made by vendors when they're too busy taking my money over the errors for themselves? At least with Wells Fargo I was able to dispute merchant errors and associated fees were reimbursed. Now I'm just waiting for the inevitable time that this shady company sends the charged off account (which will be charged off with nothing but THEIR fees) to collections over some bogus error that they should have resolved. Call me stubborn but I'll dispute that with ChexSystems when it occurs. We don't negotiate with terrorists, even the ones who pretend to be our neighbors. read more

I need my bank to do one thing. Hold my money, and allow me to make transactions with my debit card. That is it. It is not a hard job. But GNCU still manages to screw it up. On top of that, employees have been deceitful or outright lied to me my last few times in here. First of all, they follow a script. There's a $4 charge if you don't make six purchases with your debit card in a month. I don't make many purchases, I've been hit with this fee several times. It is irreversible. I'll be switching banks based on those fees alone. But even worse than that is employee behavior. Any time I make a request to have the fees waived or outright remove the ability to get these fees altogether, I'm always hit with the same, scripted response. "Buy some candy bars or stop by a fast food place." No. I started a bank account to save my money, not spend it. Then there's the issue of dishonesty. I have several thousand dollars in my account, mainly in checking. One employee suggested I move most of it over to my savings for better rates. I asked if there were any fees related to that, he said no. To make sure, I asked if there were fees if my checking account ran out of money. And he said "transferring from savings to checking is free so you don't have to worry about that." That is not what I'd asked. I asked if there was a fee, and the employee deflected. Later, when my checking account went negative I went in to deposit some checks. I asked the employee if all that happened was my account going negative and if anything else had happened. She said no. That was a lie. I'd been hit with several fees. But I wasn't aware, because the employee lied to me. And I thought I could trust the word of the bank enough, that was a mistake. Finally, the second time my account went red I noticed a fee. I went to the bank and asked if I could have it waived as two previous employees had led me to believe that there were no fees for overdrafting, since "there's no fee for moving money from savings to checking!" The employee brought up my account and said "amazon is causing these fees." I replied, "Oh, my mistake then. I'll call amazon when I get home and ask them why I'm being charged these fees." I deposited my checks, and on my way out I said, "sorry for thinking the bank was giving me those fees." To which the employee shifted around and said that it was actually the bank, not amazon. They were perfectly willing to let me go home and let amazon take the blame. It wasn't until I explicitly put them in a position where they couldn't weasel their way out that they told the truth. GNCU was my first bank, and I would have no reason to change if the employees were even basically honest. But I am leaving ASAP. My family is pulling their accounts as well, and I make sure to let everyone I know hear about my experience with GNCU whenever it comes up. It's a disgusting institution run by insidious individuals. Stay away. I'm fortunate to be in a position where losing $200 in fees doesn't cause much damage, but there are plenty of people out there to whom this would be debilitating. Your money is safer stuffed in a mattress. read more

Brandon Huff did his best to scare me about dealership financing or even obtaining a rate through other lenders. How can I know if I'm getting the best deal if I only check one lender? read more

Great bank and credit union. We moved from California and they were connected to my Golden One credit union so it was easy to move over money and open a new account. Everyone is always very friendly and helpful and personable. Good locations. Always able to find an ATM or branch near by. Great rates and good service. read more

We just switched our account from an out of state credit union to this branch, because it's so convenient, and I can't tell you how quick and easy it was. If we'd known how easy it was, we would have done it a long time ago! They subscribe to an interstate system of credit unions, and all we had to do was go in with our account number and routing number, and they switched our account, and that was basically it. It was that easy, took only a few minutes, and we were on our way. We also got a better interest rate than the old credit union, and it's right near our house, in the same shopping center as our grocery store. How great is that? The teller that took care of us was very nice, and was sure to explain everything about the new account to us. We were very impressed with how easy it was to transfer everything, and how nice the staff was. In comparison, when my husband called the old credit union to cancel our account, they could have cared less, even though we've been with them for over 20 years. Seems like it was a good idea to move our money! read more

After having a loan with these guys for over a year, nothing is easy. Going into a local branch leaves a bad taste in your mouth with terrible customer service month after month and no ability to pay online unless you open an amount with them. We paid by phone which was another hassle (3 days ago) and they processed our payment FIVE times. Thousands of dollars are now tied up for up to 10 business days while my bank works to get my money back into my account. There are great credit unions out there. NOT THIS ONE. read more

Very friendly great air conditioning and the coffee's not bad too haha.Leigha is great! Wonderful customer service and I am looking forward to banking. read more

Don't open a joint account! I've tried to resolve this many times and yet I still can't call and access MY money since when we set the account up they put my husbands name first. The staff at the branch in the north valleys are nice but we're closing the account this week and going to a different bank where either of us can call and get info. I'd look online however they're doing maintenance and am told there's no ETA. The 800# customer service SUCKS! read more

Alba Young and Sanford Nguyen of Greater Nevada CU, great job on my refi. You both have my five star rating. Thanks!

Today was a rough end of day. So from Reno I drove my grandma back home we did girl time shopped some and she had my wallet in her purse earlier so she could carry things , anyway again I took her home from Reno and came all the way back needed gas terribly. Went to Neil rd bank by Meadowood and thank god drive thru still open. They were great I explained and they verified account and gave me 20..00 out of account so I can get gas and go get wallet . Thank you again read more

I opened a checking and savings account today. It was easy and quick. I want to give a shout out to Erika Mendoza-Linares for being a rock star. She answered all my questions very efficiently. This credit union and Erika treated me like a queen. Looking forward to doing business with this credit union read more

I have liked this bank until recently. The atm is always broken causing me to have to unload three kids and go inside the bank where I have to wait in a long line while tellers chit-chat and go on break while the line does not move. Unfortunatly we dont have a lot of choices up here in the northvalleys but looking to switch banks. read more

I want to thank Sanford Nguyen at Great Nevada Credit Union for always helping me with my questions/concerns and making time for me no matter what is happening. I had an issue with incorrect account information showing on my credit report and he took care of it the same day! Thank you for all your help. You are a great assett to GNCU and they are lucky to have you! read more

By far the BEST branch I have been in, they are ALL so friendly, happy and so very accommodating to their customers/patrons. Recommend everyone go there to get that old fashion GREAT customer treatment. read more