I cannot recommend this hotel more highly. It's the best experience I've ever had at an all…read moreinclusive hotel. At the end of my stay, I did not want to leave. Sometimes all inclusive hotels can feel gimmicky, like being on a cruise ship or something. This was not that at all. This was a high end experience from start to finish. The hotel service and facilities are impeccable. I was blown away by the care they take to tend to each guest. I was only there for a few days and people took the effort to learn my name and my personal preferences. To start, the room was incredible. I stayed in a suite and it had a juccuzi right inside the room and an ocean view with a hammock. The room also came with a mini bar which was restocked daily (although you could also call and request anything at any time). Every day they had a different schedule of activities for guests with quality entertainment (not tacky acts). They had all all white party with a circus one day which was fun, a foam party, bull riding and more. The food deserves its own review. It exceed my expectations by a lot. They had several food options to choose from, including an Asian restaurant, a Mediterranean restaurant, a mexican restaurant a cafe and a global buffet. The restaurants were all open extended hours until 10 or 10:30 so there were always food options available. The global buffet did different themed dinners every night. Of the restaurants, I liked all but I'd say the Mediterranean was the most high quality. The preparation and taste was on par with any top NYC restaurant. The octopus dish was especially memorable. Second favorite was probably the Mexican restaurant. They have a chef from Oaxaca who makes a great mole. At each restaurant, the managers always made an effort to stop by my table to make sure I had what I needed. The employees genuinely care about serving you and they do it gladly. Sometimes you go to places where the employees are disgruntled or have a bad attitude. Not the case here at all. Everyone seemed generally happy and in a good mood. It felt like most of the people here were celebrating something, whether a bachelorette party or birthday, but it didn't feel overall raucous or anything. They had a silent disco one night and I think that also helped with any potential late night noise issues. I was really impressed with how well curated the schedule of activities was. Additionally, the hotel was very clean. When I first got in, people were mopping. They're constantly changing pool towels that are left out. Everything was spotless. The sheets were crisp and white. My room was changed to my liking. No complaints. One of the better places I've stayed. I would definitely come back in a heart beat. I loved it here!

Met amazing ppl!! Very clean!! There's a stench idk from where maybe all the seaweed?…read morePros: very hot water, plumbing on point!!! Housekeeping 100 The staff is very helpful!!! I wish I could think of everyone's name Oscar, Michelle!! The only thing I didn't care for us that the buffet only open for dinner Saturdays only the manager did get us into the hibachi that night!! The music at the poolside was trash maybe a request hour?? Idk- if you're looking for a party vibe skip this all inclusive adult Hyatt everything was dead by 4 everyday I did get to see several we'd done day I seen 4 so beautiful!!! No night activities except one evening they had a silent DJ during the day they had a few activities I did participate in bingo and some crafts!!! Tbh I shouldn't even be complaining I'm blessed I can go all over the world vacationing I'm in good health good job car and house going to these places seeing the workers everyday and night wearing different hats throughout the day smiling never complaining just makes me even more grateful but yeah Zilara was beautiful boring I'll never go back!!!

I wasn't pleased with this hotel, would not consider this a resort,! The family booked rooms to be…read moreadjoining, which did not happen, advised us nothing was available. Then check in took one hour due to lack of computer skills of the front desk person. Get to the room and the shower can not be turned on....called front desk no response. Many stairs and the ramps were few and far between. Also, I have a fear of heights and my room was on the fifth floor so I couldn't enjoy fresh air. These experiences ruined my stay.

We stayed here years and years ago and loved our trip to Mexico and this location, its absolutely…read moregorgeous. Initially our room was terrible, but they made it right and moved us, which ended up being a great experience overall. Their service is excellent, food options are good, lots of activities to do locally or tours, and overall a good all invlusive resorts. They pick you up from the airport too. Can't wait to return

We recently stayed at this hotel for a week. Like most properties in Cancun, it is modern and…read morepacked with great amenities. However, what truly struck us both this time was the incredibly warm treatment we received. A hotel is only as great as its staff, and the team here is what makes it special. We booked a club-level oceanfront room, which included butler service. Our butler, Arturo, absolutely came through for us. He handled our restaurant and cabana reservations ahead of time and was instrumental in securing a late check-out on our final day. The dining at this all-inclusive is superb. For breakfast, Siete offers a decent buffet, and our waiter, Helvert, was incredibly kind and always took the time to chat with us. For dinner, DB was our top choice for elegant continental dining, complete with a live pianist. The manager, Susana, provided excellent service, the food was delicious, and the chef even came out to greet us. We also loved Hidden Gardens, a relaxed Asian-fusion spot with tasty food, impeccable service, and another welcome visit from the chef. During the sweltering day, the pool is the main draw. Lalo was always helpful in securing our requested cabana. They cost an extra $115 each time, but they are completely worth it to escape the intense sun. Our pool waitress, Marysol, befriended us and knew exactly what non-alcoholic drinks to bring us. My wife is a big coffee drinker, so we frequently stopped by the included Starbucks, where David the barista gave excellent service and loved chatting with me about World Cup soccer. Also, a big shoutout goes out to Lady and Daisy at the spa. They gave my wife and I heavenly massages. However, the absolute heart of the entire hotel is Marco, the extraordinary juicer at Siete! His positivity, jokes, and contagious smile drew a long line of people waiting for his blended drinks every morning. Thank you to everyone for making our trip so memorable!

3 stars for overall experience. 5 stars for the staff. 1 star for the spa…read moreThis is a small, all inclusive resort in the hotel zone. It's across the street from a shopping mall. This is not a party resort. When we were there, there was a karaoke night and a DJ in one of their lounges, but it was never crowded and the events ended early or people just left early. The 1st room we stayed in was HORRIBLE! We couldn't sleep. There was a loud rumbling sound coming from the huge air conditioning units right outside balcony. Ear plugs did not help. We talked to 3 other people also complaining about the noise from their rooms also. We were so thankful to Eileen/Aileen at the front desk for moving us. She let us view 3 rooms that were available. We went from a partial ocean view room with a king bed on the 2nd floor to a garden view (actually just the alley with trees) with 2 queen beds on the 1st floor. There was no noise whatsoever! Yaaaay! The person booking excursions could be more friendly. He seemed uninterested and looked bored. Whenever we saw him speaking to other guests, he really looked bored or tired. ONE STAR for the spa. We arrived 15 minutes early for a couples massage. My husband was led to the men's side and I was taken to the women's side. The young lady leading the way, paused at the locker room but led me directly to the quiet room. I was fully dressed and had all my belongings with me. Everyone else was in robes. Why wasn't I given a locker to store my things and a robe to change into??? I was so upset and felt so out of place. When my husband met me in the quiet room he was as confused as I was as to why I was still fully dressed. We were led to the massage room and I asked AGAIN about changing into a robe and storing my things. One of the masseuses said I didn't need to. WTF? So I undressed and piled my clothes onto an ottoman. I could not relax. The music was too loud and inappropriate. Why are you playing music with someone singing loudly? When it was over, it took me a while to calm down. We paid for shit service?! We came back and spoke to Jessica at the desk. She was also confused and concerned about the whole lock and robe ordeal. She offered a discounted spa treatment the next day but we were leaving. I wouldn't have taken it anyway. Overall, the staff was AMAZING! Please recognize them! They worked really hard to make our stay enjoyable. Get to know the staff and tip them well. Thank you to Jose at Egos who made sure our hands always had a drink in them; Carlos at Varenna for the house special cocktails; Miguel who took care of us while we relaxed on the beachside cabana. He was so attentive, personable and funny. Alejandro at the poolside bar made us laugh, Israel at Azur for the honest feedback when we had questions about the dinner menu, and Cesar at Hidden Garden who helped us figure out what was what in the darkness of the dining area. One that note, why is it so dark at Hidden Garden during the dinner service? We had to use the flashlights on our phones to read the menu and see our food. Fernando at the Siete breakfast buffet was awesome! We watched him smoothly take care of so many tables. We never felt neglected despite all the tables and people he was tending to. Lulu (Lou Lou?) is AMAZING, FUNNY and ENTERTAINING! We were lost the 1st night we arrived. He stopped what he was doing to personally escorted us to Azur in the darkness, around all the pools. We ran into him several times during our stay. He always made sure we were ok and having a good time. His energy is unmatched! Thank you to Omar, from the Concierge desk. He welcomed us when we arrived and gave us so much information about the resort. It seemed like he works everywhere. We saw him at different places in the resort. Maryam from the Concierge Desk! She was an angel. She really listened to all of our concerns. She was so friendly and funny. Even when our stay was over and we were waiting for our ride, she offered drinks and food to take with us to the airport. She definitely put a smile back on my face.

Marie, Frank and America = the ultimate trio butlers to have during your stay…read moreWe ran into Marie more often and absolutely just loved her warmth and hospitality Everything here is everything you need. From beautiful sunrise to sunset, it's a must come. Mercado Buffet - (as pictured) the woman who was there everyday when I was there, was the bomb! Made tacos so promptly and they were so yummy. Definitely I looked forward to every morning! Habanero - Rafael M., we saw him on our last day. But never have I ever seen anyone so hard in such hot weather and be grateful to meet, greet, serve so many people and still put a smile on his face. If we went the beginning of our trip, I don't doubt we would have been there every single day because of him! The Spa - CESAR! Sofia and Sara are the people you need to cross paths. Cesar is the one who got us in. Never did he rush us, he wanted us to enjoy our time at the pool and he circled back with kindness. And that's the only reason why we committed to the spa! Sofia and Sara were our people at the Spa, and boy did they put in work! I felt so relaxed and decompressed at the end of our trip because of them!!! Tradewinds - Araceli, the one who made our last day special. I told her it was our last day, and she brought the whole staff to sing and had us wear a big sombrero! It was so heartwarming and it made my heart sink, and did not make me want to leave!! The French restaurant is also a must! Loved the potato leek soup and the lamb rack. The Italian restaurant had amazing cheese mushroom pizza! I've been to Hyatt Los Cabo's, and the one thing Cancun didn't have was to go boxes due to regulations. The dolphins are such a cute thing to wake up to and was such a nice thing to do for family and people! We stayed at the Turquoise building. Loved the bath outside the room! It was my birthday, and my boyfriend and the staff really made it beyond special. From roses to balloons, to cards, to the simplest reminder of all them knowing it was my birthday and wishing me the best. You will hear a lot of, welcome family or hi family. And by the end of the trip, you will really feel that they really did become your family. 100/100 recommend this place!!!

I visited this lovely resort for my cousin's wedding and had a ball. This resort sits right on the…read morebeach and even has a dolphin encounter right on the premises. There are several restaurants with different cuisines and lots of fun activities throughout the day. The staff is so kind and accommodating, and my suite was beautiful. There are several different activities every day to meet everyone everyone's need from kids to adults. This place is ADA friendly and has a lot of water activities to choose from.

Prior to our arrival, we emailed the concierge for transportation to the hotel from Tulum. The…read moreemails were responded to in a timely manner and everything was as promised. Check in with Diego was a breeze. Although they did not offer us an upgrade, which could have been possible through our credit card partnership, he did let us pick a room from what was available. We picked 5044. The view was good, not a full ocean view but we did have a partial ocean view. The hotel and room were very clean. The staff was very attentive and anticipated our needs. I was very please with the hotel. It exceeded my expectations. If I ever return to Cancun, I would stay here again.

We recently stayed at Kempinski Hotel Cancun for six days. We have been coming to this property for…read moreyears, back when it was The Ritz-Carlton Cancun, and it has always held sentimental value for us. That history is the main reason we kept returning. Unfortunately, for the past two years, our experiences have declined significantly. The hotel no longer maintains the level of service and standards we once loved. The atmosphere feels different, the staff are not as welcoming, and there is a noticeable lack of attentiveness and care. During this stay, we had a particularly unpleasant two-day experience at the beach regarding the setup of lounge chairs and umbrellas. Rather than going into every detail, I will simply say the situation was handled poorly and left us very disappointed. What was most upsetting was that no meaningful effort was made to resolve the issue or make up for the inconvenience. Even after speaking with Guest Relations, who mentioned contacting the General Manager, nothing improved the following day. No accommodation or gesture was offered, which was surprising given the hotel's luxury positioning. It is also noticeable that the property feels quite empty during weekdays, except on special occasions or long weekends. Even then, the warmth and hospitality we once associated with this hotel seem to be missing. That said, I want to sincerely recognize Valenzo, who served us daily. He was professional, kind, and incredibly attentive. We never had to ask for anything, he would notice small details, like refilling ice before we even realized it was melting. His service was outstanding and he truly tried to make our stay better. Thank you, Valenzo. You made a difference. It is genuinely sad to see a place that once meant so much to us lose its standard. We hope management takes guest feedback seriously and invests in retraining staff to restore the level of service this property was once known for.

If you visit this place it is easy to see why we need closed borders. It is nicer than ANY hotel…read moreI've ever been to. And what used to be "the world's largest telephone booth" would dominate ANY hotel in the USA. The people are overly friendly as long as you are not doing shady things. And with billboards offering services directly to your room and a hospital system where you only go if you're sick. The "grey area" is a pretty loose term. The entire hotel is illuminated with L.E.D.'s. The space is immaculate. It was 1/4 mile from the room to the lobby. The ballrooms and convention spaces are like a stadium. (Indoors or outdoors). The public bus arrives every (2) minutes and are often full. It is approximately .50 US to go 30 miles downtown. Just looking at the creative ideas a child could write a book . "This ain't Tijuana". The malls and beaches are protected by federal soldiers and the streets have checkpoints every mile. They obtain your information and destination. If something is off a militia is on alert. In NOLA people go missing all the time. They get discovered weeks later. Would never happen in Mexico . A drunk guy might get out the box, but it is very controlled. These citizens are: smart, efficient, implemented, hard working, drive excellent, fast, diligent, and gracious. It's like walking through a museum. Being from a popular tourist town known for food, this place is VERY advanced. Instead of lounging and hiding these citizens WORK to pass the time. If you need anything just ask a bartender. "Tip and pay, you'll be OK!" LOOK at the photos!

Wonderful hotel! We stayed twice, three years apart and both times were fantastic!…read moreWe came here when my fiancé and I first started dating then again for our anniversary. Every single person that works at this property is out of this world! Kind, helpful and always going above and beyond to make things memorable! There's always a little bit of construction because they're renovating, so plan accordingly by calling with them to make sure the areas you want open, are open. The new speakeasy is super cute. We visited there one evening and have the best time and service! This isn't the same restaurant where you go to breakfast but at night is a Spanish tapas restaurant. Everything was fantastic but all the food on the property is really great! We especially loved to order lunch by the pool. All the cocktails are fantastic, even poolside! Rooms are standard JW with some of them recently updated with the others on their way to being updated. Yes, there is a sort of a musty smell in the air, but that's in most hotels. It's a very hard to keep those highly humid rooms from smelling a little musty. You just have to get over it and enjoy the time outside the room. Pools are super cute and the beach area is nice. There is an adult pool that is open during the day but wish it was open later! Lots of places in walking distance if you decide to venture out of the property but why would you need to! Easy drive from the airport and to the downtown or for departure to Isla Mujeres. We did not go to the island this time but last time we booked everything through the hotel and they made it super easy.

My wife and I just spent five days at this resort to celebrate our 10-year anniversary and overall…read moreour experience was great. The service is simply the best compared to the resorts we've stayed in Mexico, Jamaica, and DR. We were married here in 2016 and haven't been back since. It still holds up. Especially with the food and cocktails. I want to give a special shout out to the staff at Bar Cavo; Daniel, Maria, Raul, Zaraians, Emanuel, Hector, Luis, Lucinda, and Zaid. Raul served us with smoked old fashioneds using Buffalo Trace Bourbon, which is a rare treat at most luxury resorts. They also had Woodford Double Oak and Makers 46, aside from a generous scotch selection. We'll be back! PS: A manager told us they're going to shut down for renovations from Aug-Oct. Just in case you're looking to book soon.

There is not enough to say about this resort. From the ambiance, the service, the food, the…read moreactivities...everything is top notch. They have a specific attention to detail that reminds me of the quality of Disney resorts, but without the kids. If you need a beach vacation, you have to check out LeBlanc in Cancun. We definitely want to try their Cabo location next!

I had an amazing experience here accidentally .. please allow me to explain lol! I was scheduled to…read moreleave Cancún but my flight had been cancelled so the airline accommodated me and my partner to this hotel. Our previous hotel left a lot to be desired, so this was a very welcome change. From the entrance way I was impressed with the decor walking through the garden and pool area I was in awe of how beautiful everything was. The room was immaculately clean, and while it was a standard room it was very nice and spacious and the marble flooring was such a nice touch. The shower was huge !!! We got in late so I assumed finding food would be a struggle , wrong again they offered 3 dining options late night as well as room service!!! The restaurant we found had amazing drinks and the food was so fresh and good ugh ! The restaurant was Cafe Urbano . The next morning we woke up and we were able to have a delicious breakfast with plenty of options including fresh fruit and let me tell you that in room coffee is also amazing! I honestly cannot wait to return to Cancun. I would definitely stay at this resort again. I've stayed at a several of hotels in Cancun and this is on the list of must return!!

CONCIERGE REVIEW FIDEL:…read more Fidel at the concierge desk provides an exceptional service to this hotel. In addition to being professional and quite pleasant, Fidel is a problem solver. That's someone I will take on my team anytime. During our stay, we had several glitches, and Fidel provided a professional outlet for us to express ourselves while maintaining brand standards. He has a difficult job and does it very well. BANQUETS REVIEW My friends hosted a Private pool party at Presidente InterContinental Cancun in August went on without a hitch. The pool area, cabanas, and buffet stations were immaculate . Despite the rain, we had a fabulous time. One star deduction for not being prepared for my food allergies which the catering/ banquet staff was aware of for more than three weeks. Thankfully, the staffed hurried to find two items that I could eat. They covered for the below par communication and made it work for me to have a chicken breast and two slices of steak which were both cooked properly and were flavorful. Most importantly, the wedding couple was not impacted. They had a wonderful time.

Visited on a day pass, so only used he facilities. Grounds are well maintained and the main pool is…read morejust stunning. The view of from the infinity edge looking out to the ocean can't be beat. I did have lunch at their pool side restaurant which the special of the day was poke and it was delicious. Service was also friendly and prompt. As I was there on a day pass they held my passport u til I returned the key card to access the gym/locker room and the two towel cards. I really enjoyed they have a lending library and I got to pickup a book while there. In usual fashion, pool chairs were reserved as soon as the day starts which made it harder to find a prime seat. They also had a competition at the pool area that was entertaining to watch. Restrooms could have been better marked for directions as I wondered we around for a hot minute to find the ones labeled on the maps. Maybe it was just me? Overall great day at the property and I'll stay here next time to get the full experience.

DO NOT STAY HERE! We stayed at The Westin Lagunamar Ocean…read moreResort Villas & Spa expecting a high-end experience and got the exact opposite. We arrived late and asked for bottled water, and were told to just drink the sink water... in Mexico. That alone set the tone. I also repeatedly emailed our concierge for assistance and received no response whatsoever. Our room smelled like mold, and the sheets were damp. Housekeeping replaced them, but the odor and overall condition never improved. Not what you expect at this level. Then it got worse. We had two rooms, one at this hotel and one at a neighboring hotel where a large group of our family was staying. That other hotel requires wristbands, which we had, so security here assumed we didn't belong, even though we had rooms at this property. At the pool, they approached us publicly and repeatedly questioned us, over and over, in front of everyone. No attempt to verify privately, no discretion, just standing over us and making a scene. It was humiliating. Then it happened again. While checking out, we crossed back onto this property to retrieve our luggage that they were holding. Security stopped us again and treated us like we were doing something wrong, only to confirm, once again, that we were legitimate guests. Two separate incidents. Same behavior. The level of aggression and lack of professionalism from security is completely out of control. This is not how paying guests should ever be treated. This wasn't just a misunderstanding, it was a failure in how guests are handled, and it happened more than once. We will never stay here again.

Stayed at the resort for ten days. May 11th 2026 through the 21st. It is a bit of an older decor…read morebut it is very clean and there are workers always cleaning. The staff was very friendly and tried to help with our request. The room was a junior suite with an ocean view. It was comfortable and our room attendant did a great job. The king bed was two beds pushed together, but with some magic by the wife we made it more like one and were very comfortable. You can get a single king bed in some of the rooms. We were there with friends and didn't want be separated so we stayed with that configuration. I would try and get a room on the west wing. It actually looks to the east and you don't get the extreme heat in the late afternoon that the east wing does. We ate at all of the restaurants and our favs were the Black and White Steak house and Krystal. The Italian restaurant off of the lobby was good for a quick slice of pizza at lunch time. The buffet is like it is on a cruise ship and was good for most of our breakfast seatings. After a few days gets a little old. The staff was super friendly and hard workers. There is a 24 hour refreshment spot, but the food is only so so. Just for a quick sandwich or fruit. They do have a beer tap and a few selections of liquor available there for self service as well. The pool and beach area had plenty of chairs and umbrellas. If you don't see any available just ask and they will make it happen if possible. My complaint about the pool would be they close at 7:00. One small pool stay open until 8:00. Way too early for an adult only. I suggest if you want to do excursions to go straight across the street to one of the stands. If you know what you want to do they are a much better deal, but be certain you know where you want to go. make sure and get transportation included in your excursion. Also in that area there is the Bamboo Spa. You can get a massage for less than half at the resort spa. They did a very good job and were very professional. Not a "happy endings" type of place. Tell them you will do the massage if they throw in the fish foot treatment. Sounds weird but it was pretty nice. This is all inclusive for food and drink. The drinks are pretty light and when you ask for something other than the house liquor I'm pretty sure it didn't happen all the time. The best is to ask for the drink with a shot on the side, or better yet go to the bar yourself and watch them make the drink. It was definitely better and i was assured to get the name brand. Over all I would recommend this RIU.

I called before booking and I was told that Any Rui Palace can go to the other hotels and use the…read moreamenities. No timeframe, no rules. 1. You can go to the other hotels but only until 5:00 pm. 2. Make sure you take a towel from the las americas hotel because the other hotels will NOT give you a towel. 3. Las Americas is an older hotel. 4. You have to check out to make sure you hand in the towel cards. Food: buffet is buffet. Breakfast is good. The Japanese restaurant is good. Make sure you check when the restaurants are closed.