Second time working with Steven at Crystal Clear Pools. Always top notch, professional work and pleasant interaction. I will give Steven 10 stars if possible. This was pool pump service request through insurance. -Sandhya read more

They quoted me over $2,500 for a service that I got done for $500. They told my warranty company that I had caused the problem leading to me to drop my warranty company. They were wrong - I did not cause the problem. The company that fixed my pump after they lied to the warranty company said the problem was not caused by me - it was just an old pump having served many years. They are not worst - I wouldn't use them for anything. And rude and non-responsive besides. read more

Steven did an excellent job on our Pool Draining. Steven was very prompt and timely on his Service. We would highly recommend his Service read more

Curtis did a fantastic job and repairing and replacing our pool motor. He was clean neat and efficient. Definitely would recommend the service for future repairs if needed for my pool. read more

I had a fantastic experience with Jason and Cole today. They came out to diagnose my pool light which hasn't worked since it was installed. I've been dealing with this situation for quite some time. Subcontractor and contractor would not call me back. I was referred to them by a friend. They showed up on time and were very friendly and efficient. They let me know that the light that was installed was a bad light. They got me in contact with the manufacturer and let me know if I had any other questions or needed. Any other help they were there. I felt that they were honest and when they could have charged me for additional services, they informed me that it was a warranty issue and to contact the manufacturer. It's nice to know that they're still honest people out there. read more

Steven was great! Very knowledgeable and I trusted his advice and confident my pool is back to running well. Thank you!

I never get tired complimenting the professional services provided by Green 2 Crystal Clear Pools. Good service is one thing but consistently good is hard to find. The whole team, including Jason who replaced a failed pool pump today, are outstanding! Thank you Laurence and Taunya Sweeney read more

This company was assigned by my home warranty. Waited one day, no one called to schedule. So I called them and lady told me she will call me later today, but never did. It's third day and I still waiting for them to call and schedule. read more

Technician was Steven and he was working on our pool 24 hours after I called for service. He was knowledge and competent and not only fixed our problem but taught us a couple of things that we didn't know and made some great recommendations. read more

Scam artists. Sent by homeowner warranty. They claimed the gasket to my pump got damaged by chemicals. They filed a full claim for a whole pool heater which is not even where the leak is. Had to ask warranty company to send someone else. If you get Steven be prepared to get scammed EDIT after owner posted answer on google: To everyone PLEASE read previous reviews they received. They kept pulling this scam in hopes owners are going to pay out of pocket. Also Home Warranty just sent some else fix the leak. Homeowner warranty was as confused as I was. HOW asked them and myself for pictures. Not sure if they sent any pics but I sent mine . Agent was flabbergasted how they filed for pool heater when it's clearly piping. Mind you I'm in Az and we had 105 when they came. Cant even check if heater works when is so hot. Please read other reviews they got. I'm not the only one they tried to scam and if you use them I wont be the last one . I asked homeowner warranty to block them from ever servicing my address. I refuse to do business with liars See pic...my finger points to the area where the leak is. Where is the heater they filed for? read more

Green 2 Crystal Clear Pools - Pointing to area where it leaks..Do you see a heater? - Pool Cleaners Near Me - Queen Creek, Arizona

Got their info from my home warranty company. Talked to there scheduler and she asked if I had an in-ground spa or above ground spa that needs repair. I told her above ground. She said ok. Their repairman came and said he doesn't repair above ground spas. He demanded the $85 deductible so I paid and he left. What a scam! Now they trying to back peddle and marked my appointment as a cancel after the fact. read more

Assigned by American Home Shield to assess my non-functioning pool heater. They opened the lid and said there was evidence of rodents (fur), put the lid back on and assessed that the whole heater had to be replaced, not covered by warranty. They never respond to me to tell me this, I called to ask them what was wrong with the heater and they said they didn't assess it, once there is evidence of rodents the claim is denied... Service was poor and they did not perform the work they were paid to do. I'm in the process of requesting a second opinion from a legit company read more

Had them come out to look at a pool light from a home warranty. The pool tech was nice enough but was quick to say it was my logic board on my pool control box and that the home warranty wouldn't cover it, but if I wanted to get the board replaced it would be $2100. Fast forward a little and I find out my board is fine, the GCFI was hooked up wrong and I needed a transformer for the new pool light. This guy was either clueless or just didn't want to help out. Really a shame. read more

I forgot my tech's name, but I can tell you I highly recommend this company for any pool issues you may have! He was courteous and professional, very knowledgeable about pools! read more

Curtis did a great job fixing the pool pump leaking issue . Very was very courteous and professional . I would defiantly recommend Curtis and Green 2 Crystal Clear Pool . keep up the good work . Thank you ! read more

Pump went out. The teach Scott tried several things to get it started. He Determined that the board and motor had to be replaced. He Replaced the motor and the board. Our cleaning system is back up. Scott was very professional and pleasant to talk to. read more

AVOID!!!!!!! I had an appointment Thursday 8/8, they cancelled & rescheduled for Saturday 8/10. Guy shows up with an attitude, I try to explain that the system lost pressure and I used to have 2 pumps so moved the valves around, he just kept sayin you dead headed it ignoring the valve landed wherever AFTER the pressure loss & failure of the 18 year old joint in the PVC. I thought he was going to replace the PVC then go get a valve but after 25 minutes noticed he was gone. I waited a while longer & texted that my dogs need to go out, he responded he had an EMERGENCY CALL??? & would be back in 30 minutes. What do you mean you had another call??? I waited 4 days to get my appointment, you don't leave my job for another. A minute later he said GPS said he was 13 minutes away. I NEVER HEARD FROM HIM AGAIN!!! This job was through my home warranty, Monday they said he said I broke it & it is not covered. I have the texts, if it was not covered why were you coming back?????? I called to complain Monday morning & was told I would get a call back, no. AVOID read more

Green 2 Crystal Clear Pools - Pool Cleaners Near Me - Queen Creek, Arizona

I had to use this company twice because of home owners insurance. They are overpriced on the services not covered by insurance and not very friendly on the phone. You feel talked down too. Steve, the service tech tried to tell us we had too much algecide in the pool, with a visual inspection only, yet we have never added algecide to the pool in the 3 years we've lived here. We arent pool pros but I know what chemicals Ive added. Shock and chlorine tabs is all weve ever needed to keep the pool clear. They show up which gives them the two stars. read more

Techs Jason and Manny from were able to quickly diagnose that our pool pump's capacitor was bad. They had the part on hand and replaced it within 5 minutes and got us back up and running! The techs were very professional, knowledgeable and quick! We are very pleased with the service that they provided us. read more

Jason was AWWSUMMM! He had to make 2 trips and we was so patient and friendly. He and his teammate (forgot to get his name) made this one of the best service calls I have ever had read more

They were the service provider for my warranty company. They were supposed to call within a certain time and did not. I had to call them, which I did and left a message. I had to call a 2nd time to get the appointment. The repair turned out not to be a warranty item. They gave me a repair estimate of $500. I left a message to discuss the issue/repair and never got a call back. I ended up using my regular pool service (Crystal Falls) and they came out and gave me an estimate of $303.23 and did the repair for the estimate amount of $303.23...a huge difference from what Green 2C rystall was going to charge. read more

If I could have done less than 1 star, I would have. Another American Home Shield fiasco with this company - TERRIBLE!! Technician came out for a dead pool pump - inspected it and said he would recommend a replacement. 9 days later they turned in repair request and said pump stopped working due to water damage, not wear in tear. Water goes through this pump to work! We live in Phoenix! Pump hasn't been flooded, pump was installed professionally. AHS and Green2Crystal Clear Pools are the 2 worst companies I have ever done business with. As a retired police officer, I don't like being lied to by AHS (they said pump repair was approved, then when no one from G2CCP didn't contact me and I called back in, they said it was denied) and the G2CCP pool technician. How much does AHS pay this company to write these fraudulent reports: AHS saves money and do they split that with G2CCP??? G2CCP would not call me back after 2 attempts, the technician did not answer my 2 texts and my email went unanswered. Who does business this way???? Anyone who uses either company willingly is a fool - where there is smoke (there is a lot of smoke here!), there is fire. I will tell every police organization I can to tell their members: do not do business with AHS or G2CCP, they are liars. Time to contact the BBB and then I will go to small claims court after I have to pay for my new pump / labor to have it replaced. read more

I was assigned this company thru my home warranty company and it was a great pick. The technician, Curtis, as professional and friendly. He is roofed the issues and explained how they would be fixed. Curtis was on time for both appointments and communicated when he was on the way. I will be using this company for my future problems. read more

Green To Crystal Clear pools has been dispatched on previous calls to us. We've had nothing but very good luck and great repairs. Our tech Jason arrived on time and was very polite explained everything and then had the part to fix it. Great service great company five stars read more

Needed someone to look at my pool pump. Motor was dead. Green 2 Crystal Clear Pools sent out Scott. He was great! Diagnosed the issue. Came up with a solution that was affordable and installed a new pump motor very quickly! Thank you Scott! read more

Jason was amazing, so helpful! He's the guy you want! Answered more questions than we knew we had as first time pool owners.

Green 2 clear was recommended by my home warranty. I called my warranty company and asked them to give me someone else based on the horrible reviews and was told i need to give G2CCP a chance. G2CCP called and left a message, i called back 3 hours later, and then didnt hear back from them for 2 days. The tech came and used their standard not covered due to "Water Damage" and left me a $2200 new pump estimate. I called AHS asked for a 2nd opinion they sent another pool service and who diagnosed the pump failure and guess what, its a covered repair. I'm glad i took the time to push for a 2nd opinion, make sure you do too. read more

This company is not honest. Stay away from them. They cost me $4000 because of their dishonesty. My spa heater was not turning on. I have American Home Shield home warranty and put in a work order which costs me about $75 just to have someone come out to check the problem. AHS assigned my service request to Green 2 Crystal Clear Pools. The repair man came out. I was not home so he called me. He told me that he opened the side compartment of the equipment and saw evidence of a rodent living in the equipment. He told me that once they see this that they are not allowed (either by their own management or by AHS) to look any further. We had a polite discussion about this. He said that he did not see any rodents, just evidence that they were inside the equipment. He said that he could not tell me what was wrong with the equipment because he was not allowed to inspect it. When I got home, I looked at the equipment. It is completely sealed except for air vents that are about 1 inch in height. I opened the equipment. There were some mouse droppings and some leaves but no nest, food, mouse, and everything inside looked perfectly fine. I checked all the wiring which looked intact. I called a certified Pentair repair man who came out and inspected it. He said everything was intact. He said the electric components were blown, probably from an electric surge. He said that the unit needed to be replaced ($4000). He said he found no evidence of rodent damage. Well, the report that Green 2 Crystal Clear Pools made to AHS was the following: It was reported that the unit was destroyed by rodent damage and needed to be replaced. As you can guess, AHS declined to pay anything for a replacement unit based on the report from the lying Green 2 Crystal Clear Pools repairman. I argued that the report was falsely made but arguing with AHS doesn't do any good. I also discussed this with the manager of Green 2 Crystal Clear Pools who refused to rectify the situation. I wanted to talk to the owner but after several attempts I gave up. Conclusion: the repairman from Green 2 Crystal Clear Pools lied and the falsehood cost me $4000. read more

I have a home warranty, that I chose to activate for some things going on with my pool. I paid my 75 bucks and the home warranty place chose this business. Of course my waterfall didn't leak, during the 2 min he turned it on, but even before that, he said emphatically said several times, nothing I wanted to fix, was covered by the warranty. I was so confused, but I'm not a pool repair person, so what do I know! He said he'd get me a quote for the cost to fix it out right. Then left 3 min later. Still waiting for my quote. This place just got paid 15 bucks a min. read more

I was hopeful AHS was sending someone good after reading a couple of positive reviews for Green 2 Crystal Clear Pools, but NOPE, SSDD. The manifold for my pool/spa heater is leaking and the manifold needs to be replaced. There was mouse feces when the tech opened it up. I was told it is a health hazard and they can't work on equipment with signs of pest poop. I asked if that was what cause the leak and he said clearly "no, its just a health hazard and we can't work on it". So while he looked at another leak, I blew the mouse poop out of the heater (30 seconds) and he closed it back up. Denied. Its a total crock. The report back to AHS was that the mouse poop caused the malfunction - not true. 3 issues, none resolved. read more

Service is always been great from Green 2 Crystal Clear Pools. The last two times I needed service. My tech was Jason and he's fantastic.

We use One Guard warranty and they contacted Green 2 for us. I had a call and text within 2 hours. They wanted a pix of problem, so I sent a pix and a video. We knew it was a bearing problem. Dispatcher Carina could not been nicer. Excellent communication. Danny the technician came out and was very friendly and professional. He had the problem fixed in 30 minutes with no hassle or stories. You could tell they treat their employees great, as they treat their customers great!!!! So good to see people in the service industry professional and honest. Saw other reviews and hard to believe. Now we have a pool pump that is quieter than a 737:) I would not hesitate to recommend Green 2 Crystal Clear Pools to everyone. Thank You so much and I really appreciated the great attitudes of these 2 employees. read more

Cutis was very professional and helpful. Got out pool pump fix and answer all of my questions.

My pool had a problem that should have been an EASY fix, solved with my home warranty. However, the tech who came out from this company had no desire to fix it, and instead misled the warranty company on my issue, in turn forcing me to now have to pay out of pocket. This tech showed up to my door not wanting to work, and the second tech from a different company who came out said that had the first tech not done what he did, my warranty company would have covered it. Buyer beware. read more

They lived up to all the bad reviews on here. Put in a request for AHS because our pool heater needs to be replaced. They came out and said "there is a ton of rat shit in there" and AHS wouldn't cover rodent damage. No testing, no repair option, nothing. Then they wrote that the heater wouldn't work because of rat droppings. This is a lie because the heater DOES WORK. They also listed a bunch of other things that we "needed". Estimate was $4,200. NO WAY. We will just not have a heated pool anymore. Maybe I should have Jason come out because Josh lived up to the 2.5 star rating on Yelp. read more

Scott was fantastic and very knowledgeable about my service call. He diagnosed the problem right away. Also he was very efficient at fixing the issue with my pool read more

Scott is always an amazing professional and help when servicing my pool. He's practically rebuilt my pump with all the parts he repaired. Not easy in the AZ heat. Thank you so much Scott!!! read more

Great service. Very very happy with Jason and his knowledge of pools. Definitely would recommend.

Sent out by AHS to repair filter that broke. My pool has not worked properly since. Very little suction water barely circulates. Tried to upsell at a "DEEP@ discount to replace lol. I wouldn't let them work on a plastic pool. Left after fixing with filter leaking had to come out again. My other pump "brand new" was not correctly priming after this. He couldn't figure it out. So now that's an issue. I have barely any suction now. They come out and put a band aid. Pump stopped working. Same tech and company sent out. Tells me oh this pump isn't covered by your home warranty. Writes that on the order. Tech lied right to my face. Called AHS tech stated basket was "missing". The pumps seals are cracked Inside. AHS tells me i was denied because the tech reported misuse & abuse of the pump?????? Seriously? The woman in the office is incompetent! "Your pump isn't covered in your policy" no clue what she is talking about. I explain once again it's covered. "Oh well the tech reported no basket & such" a leaf basket seriously????! He never asked where it was it was pulled out to look inside the pump, they work hand in hand with the AHS to deny claims. They need to be put out of business. They are committing fraud! Filed with the BBB /and hopefully can file with ROC for the incompetent work on my filter. read more

Dishonest experience. My pool heater was making a loud clanking noise when I would turn it on. Called my home warrentee company and Corbin from Green 2 Crystal came out and said I needed a new heat exchanger for my Hayward N400...probably a $2,000 job. I asked him if warrentee company would cover it and he said "probably". Well they might have, except the warrentee company told me that Corbin told them it was due to customer negligence. Which is BS of course. When Green to Crystal was here I told them that the problem was likely a $50 water bypass piece. He looked at me like I had two heads. Maybe he wasnt aware that I have access to a technology called the internet. Maybe they never heard of it? It's a place where you can go onto websites like YouTube and find others with similar problems. I was so sure that this was the problem, that I was willing to pay for 2nd opinion, and sure enough the 2nd company replaced the $50 part in less than an hour. Pool heater is humming like a kitten. Apparently the problem was so common that every pool company in the valley probably replaces them once a week. As other reviewers have said, it truly looks like Green to Crystal uses home warrentee companies as their booking agent, where they can pocket $100, and then profit big time from unsuspecting customers. Shameful. Don't let this company turn your Green into their Crystal. read more