UPDATE: 5/25/2023: Ken Waldman, owner of FloorGem, continues to ignore my homeowner's insurance…read morecompany's subrogation department, and he ignored my Better Business Bureau complaint. This is after he repeatedly told me via text that he would pay me for my financial losses. See attached screenshots. Ken promised via text IN FEBRUARY 2023 to repay me for my damages. That did not happen, and it is now May 2023, so I've now filed a complaint with the state licensing commission and will take him to small claims court, if necessary. The state licensing committee told me he has prior complaints. Here is a link to one, which is quite similar to what happened to me (his company had to pay out this person's damages, but rather than resolve it in advance, he -- just like now -- put the customer through having to file a complaint, and had to go through a hearing just to get him to pay for this -- terrible!): https://www.dllr.state.md.us/license/mhic/pdf/mhic-14-1317.pdf After spending thousands of dollars with this company since 2017, it is shameful he would treat a loyal customer this way. It's the principle at this point, and I will hold him accountable. RUN, do not walk, away from considering this company for work in your home.

This past October we contracted with FloorGem to remove carpet and refinish the wooden floors…read moreunderneath as well as refinish existing floors in upstairs bedrooms. Bottom line up front - the floors look pretty good given their age but there were big misses in terms of communication and quality of work. If you are recovering floors under carpet as we did, I'd strongly recommend pulling it all up first and then get an estimate so you know what you are dealing with. The work was set to start on a Monday, moving the furniture out to a Pod for storage and then refinishing to be done by Saturday. The movers (recommended by FloorGem) contacted us and we set up their coming by at about 11am since I had a doctor's appointment at 9am. While I am being examined by the doctor I get a call from Ken (FloorGem) that his carpet removal people cannot get in as no one is home. There had been absolutely no indication that anyone from his team was showing up Monday morning, and how could they do their work anyway given the furniture was still in place? They ended up going to another job that day. Movers showed up on time and did an excellent job. Tuesday we get a text that part of the floor is in poor shape and boards really have to be replaced. That was always a potential so we simply had to accept that and move forward. However, when I dropped by later that evening to see for myself I was quite surprised to see that the work crew had "hot wired" their sander into our electric junction box in the basement, running a thick extension cord up to second floor where they had started sanding the floors that day. No one had mentioned that this would be necessary, and I have no idea whether the person doing this was a licensed electrician (highly doubt it). Thursday morning I get a call from Ken that sections of the floor in LR and DR have darker stain on them. I dropped everything to go home, thinking Ken would be there to discuss options but instead it was the work crew. The lead was very helpful, pointing out the stain and showing me how it would look with a couple of different stains. I picked the one that seemed best, as replacing these boards on top of those already replaced was not in budget. As noted above, if you are in a similar position wanting to recover those original wooden floors under carpet or vinyl, get that stuff up first so that you can better assess what is involved and what compromises you may need to make. The job was completed on time and we were able to move back in the following Monday morning. Given what FloorGem had to work with, the floors look pretty good. However, the quality of the work was a bit sloppy in parts. Stain was splashed onto baseboard and on the railing, even some stain on LR wall which thankfully Mr. Clean Magic Eraser handled ok. The wooden lip that transitions from the LR to kitchen is too high so that we can no longer close that door. I checked the junction box and, so far as I could see, appears reassembled properly (but still not thrilled it was done). Also found a cell phone (not ours) in basement, texted FloorGem to ask if it belonged to their crew but no response. So in brief, the floors look fine but we now have other issues to address to get everything in an acceptable state.

If you're looking for a reliable and excellent lawn/landscape/hardscape company, look no further…read morethan Lennon's Landscape! My husband and I have used all of their services for many years now and they never disappoint. They also contract for snow removal. Highly recommend!!

They were slow to schedule an appointment and have a high opinion of their work, which I have yet…read moreto see. Promised an estimate but yet to receive. Probably not a good choice for us.

Terrific job replenishing our gravel driveway! Top-notch work at a very fair price! Started when…read morepromised and completed on time.

As an automotive repair business clearing the lot of vehicles and keeping it clear was a hard thing…read moreto do. Dustin was organized, efficient, and simply put the outcome was AMAZING. He started around 2' o clock on Friday and finished early Saturday morning, that helped us get back to full speed on Monday. Highly recommend!! THANKS DUSTIN!

P.S. In June 2023 I hired D B Genesis to reinstall the hardwood floors and some of the steps. They…read moredid a neat and professional job. There were no gaps between the boards evident. Subsequently I filed a claim with the Maryland Home Improvement Commission against its Guaranty Fund. The fund was set up to compensate homeowners who hire licensed contractors who either fail to complete a job or do it in an "unworkmanlike" manner. After a very long drawn out process, the MHIC opined that the multitude of gaps "were not significant enough to render the installation unworkmanlike." Prefinished hardwood flooring is an interlocking tongue-and-groove system and it is certainly not good workmanship to install the boards with clearly visible separations. This contractor left more than 50 open joints between the boards, significant gaps between boards and stair rails and installed steps with stair noses that were not level and that creaked shortly after installation. This was certainly an unworkmanlike installation. (I guess that tells you what a license from the MHIC is worth.) What matters, however, is not my opinion or the MHIC's but whether you would be pleased if this contractor did such fine work in your home. This contractor has cost me time, money and a lot of aggravation with his threats of legal action, lies and refusal to accept responsibility. He continues to lie about conditions in my home alleging that I do not operate my HVAC leading to wildly fluctuating temperatures and humidity levels, causing the multitude of gaps. Don't be fooled. He is just lying to shift blame for the shoddy work of his subcontractor to me, the homeowner. BTW he's also lying about offering to replace the flooring at cost. P.P.S. As I have stated before the "official unbiased inspection report" Eric is referring to falsely stated there were no separations visible in the floor either from a stand up position or under 10x magnification and thus, concludes there were no installation problems. So I guess those are all imaginary gaps Eric's subcontractor filled in with wood putty. The MHIC a scam?? I would not put it that way but certainly they did not have much sympathy for me as a homeowner harmed by a licensed contractor. They seemed much more concerned about protecting the Guaranty fund from claims, even legitimate ones. Sometimes the system does not deliver justice. In any case, a license from the MHIC is clearly not a guarantee against shoddy workmanship.

Perfect business name to fit an extraordinary business!…read more My husband and I have been getting all of our floorings completed by this company for the past 20+ years and there's no way we would ever stop! This company is very very professional, talented, time conscious, and customer service oriented! The quality of the carpets & flooring that they advertise and use in their showroom and residences/ businesses are of amazing quality! The knowledge base of the owner (E Rome) as well as his employees is unbelievable! We've had carpet and hard wood flooring in our house from this company for over 20+ years as I previously stated, and the workmanship and quality stands the test of time! Keep up the fantastic work A Plus as you are truly a flooring genius and the best to ever do it !!

Like many others, we had a great experience with Pandora Kitchens and Shaw in particular. He…read moredeserves 5-stars, for sure. We wanted a premium quality update for 20 year-old kitchen, but had a tight budget. After getting some eye-popping bids from contractors that wanted to do everything or nothing, we decided to DIY it and hoped for the best. We looked at all the online, RTA and big box retailers but weren't happy with the combination of quality, price and guidance we found. Fortunately, we came to Kraftmaid Vantage, Pandora and Shaw. Shaw worked with us to DIY what we could and provided help (patiently) when we asked. He had great ideas, but also listened to our ideas. He gave great guidance on configuration, color and countertops. The cabinets were professionally delivered on time. We had one damaged item and the factory didn't cut the oven cabinet correctly. Shaw sorted the problems quickly without issue. We're very happy with Kraftmaid Vantage quality and finish - particularly for about the same cost as online brands and for less than lower quality Kraftmaid product from the big box stores. Shaw also provided guidance on the quartz counter tops and arraged for their installation. His contractors were polite, professional, on-time and did beautiful work. Again, for about the same cost as the box box stores. While we aren't 100% finished (still need to install the range top in the island and some lighting), we are thrilled with the result. Thank you, Shaw. We'll be back when we do the laundry room.

It's been a little more than a year since we renovated our kitchen. Shaw was so helpful designing…read moreour kitchen and making cabinetry selections. I appreciated his honesty and humor with us as we tweaked my kitchen layout, and patience as we probably tweaked the layout too many times. The prices were better than we found elsewhere shopping around. My family is beyond pleased with how our kitchen turned out. I'd come right back to Shaw the next time I needed cabinets or a kitchen renovation.

Have never had an issue with Mr Mauck and his crews. Can't say the same about others in the area…read more My lawn always looks good afterward, no complaints at all. Really reasonably priced as well.

I gave this company a lot of business and money but in the end they really let me down. Damaged my…read moreproperty and wouldn't own up to it. Skipped out on me when I needed their services at year's end (2019). Despite my frequent attempts to schedule service and even though they (Gary) promised to take care of things, they never followed through or even responded to my emails - they just stiffed me and left me with a mess. Hopefully they went out of business, which wouldn't surprise me considering their nonperformance and unprofessional business practices. Steer clear of Mauck Lawn and Landscaping. They're not ready for prime time.

Very happy with our experience at Morris Tile! Linnee (I don't know if I spelled her name…read morecorrectly) went above and beyond to help us. We really didn't know much about the newer style tiles or grouts and she was a huge help. We were never pressured about what we liked and she really steered us to the best selections for our bathroom. I would recommend Morris to anyone....and the experience was better than that tile place near the big hardware store on Mountain Road. Very happy with our purchase and the staff at Morris was great! :)

We were remodeling an old tub to a stand up shower and needed tiles and other supplies for the job…read more We purchased beautiful tiles by Roca, grout by Mapei, a Schluter niche frame, chrome jolly strips and green waterproof sealant for the walls. The salespeople helped me select the tiles and educated me about the paint and all the Schluter products to make my project contemporary and beautiful. They also recommended colors for the grout and the smooth multi stone trim tile for the niche and floor. The only place they failed was in providing me a sufficient amount of Jolly strips for the edges of the shower and the niche. They sold me 3 instead of 4 causing the contractor to have to return to the shop to get the fourth strip. That's why they get 4 stars instead of 5. Prices and quality were very good with no damaged tiles.

I was super impressed with how professionally and kindly they treated me from minute one. I was…read moreable to complete my project on budget and quickly (they accommodated my tight schedule) and I got three beautiful pieces of quartz, cut and polished perfectly.

Overall: Easily 4-plus stars. Arrived well prepared and with an experienced supervisor…read more Workmanship: 5 stars. The experienced supervisor made all the difference. He trained the others. They all did a wonderful job. Value for the money: 5 stars. Punctuality: 4 stars. We were given a 3-hour window to arrive, and the folks showed up almost to the to the very end, but technically on time. Surely, they can do better. Safety: 3 stars. The workers wore their masks properly, but no gloves. They were handling dangerous resins or other chemicals with their bare hands which is not healthy. I provided them with gloves to properly finish the job.