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Mills Northwest Heating & Cooling

3.6 (12 reviews)
Closed • 8:00 am - 4:00 pm

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Chehalis Sheet Metal

Chehalis Sheet Metal

2.5
(17 reviews)

We used this company before and was happy with the service, however now 2+years later they are not!…read more We had an issue with cold air leaking around the system they installed. We asked them to come out to look and fix if need be. The technician came out but not able to "fit" (their words not mine) and could not fix the problem. They told us we had to call another company to come fix the issue. To add insult to injury we were charged $175 for this "service". We called the office to question and the lady was so rude, didn't care about this issue, and was nasty. I will pay for this non service, however I will never use this company again, and when recommending when asked will turn away ANY and ALL to from this company.

I would like to say that the young man who came out and reattached my air duct was polite and…read moreprofessional. The problem has to do with the billing. Shortly after he left I got a call from Jeanine in billing. The amount was high (about double) from what I thought, so I asked her and she replied that it was for 3.5 hours of service. She reiterated that it included commute time for the serviceman and also loading his truck with necessary supplies. Minimal supplies were needed. According to Google we live 12 minutes from their office. Even round trip should take 25-30 minutes. So here is the timeline: The repairman arrived at my house promptly at 8:10. He worked until 9:40. That's 1.5 hours. Factor in 30 minutes for the commute and that equals 2 hours! According to Jeanine's timeline The young man would have showed up to work at 7:00 AM, loaded his truck with supplies which he didn't need until 7:55, drove to my house at 8:10, worked until 9:40, drove back to the office by 9:55, handed in his paperwork, only to have Jeanine call me at 10:30 to equal 3.5 hours. All on my dime! BAD BUSINESS MODEL. Carl W.

Capitol Duct Cleaning

Capitol Duct Cleaning

4.9
(29 reviews)

UPDATING TO FIVE STARS because Brett and Quintan came today and were AWESOME. They not only fixed…read morethe issues I originally posted with a 3* review, but also revisited what we had discussed back in March - fixed it, and found something new going on that we will fix soon. VERY happy now. Prior review: We hired Capitol Duct because they were the only company we called that used a scope (camera) to examine the ducts before cleaning. We should have gotten the ducts cleaned before installing an in-duct booster fan, but we didn't think of it, so we needed the cleaners to be extra careful with their rotating brushes in that area. They came out 3-2-26. [I deleted the rest of my review, but the photos can' be deleted - they show dirt that showed up on our filter 2 months later. Capitol Duct came out again right away and took care of everything. NOTE to others - if something goes wrong, call them before posting a bad review.]

I hired Capitol Duct Cleaning to clean a dryer vent in April 2025. Fourteen months later, when the…read moredryer started malfunctioning, an appliance repair technician found the cause: a cleaning brush lodged in the duct. I don't know how or when the brush ended up there -- but I do know that a thorough duct cleaning should have found and removed it, and Capitol's did not. When I called to raise this, they denied any responsibility and offered excuses for why their air-hose method wouldn't have caught it -- while refusing to remove it now except as a new, separately paid job. Whatever the brush's origin, their original service demonstrably failed to clear the duct. I agreed to pay again anyway, just to get it resolved. I was told a manager would call me first to discuss it. No one called. I waited for the scheduled technician instead; no one showed. When I followed up, I learned the office had canceled the appointment without telling me. I rescheduled a third time, and to avoid any confusion, I emailed a photo of the brush along with the access details (about 10 feet in, no crawlspace) and asked them to confirm they could do the job at the agreed price. The email went unanswered. When I called, I was assured the office had seen it, reviewed the photo, and confirmed the job and price. Two weeks later, the technicians arrived -- 90 minutes early, before I was ready -- with no idea they were there to remove a stuck brush. After using about 15 minutes of my time, they concluded they couldn't remove it after all. I told them to leave and hired someone else. Across three separate appointments and every point of contact -- the initial cleaning a year ago, the manager callback, the scheduled visit, the confirmed job -- Capitol Duct Cleaning did not follow through on a single commitment it made. I won't use them again.

Mills Northwest Heating & Cooling - hvac - Updated July 2026

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