This was my seventh stay at Sound View, and it never disappoints... unfortunately, every visit has…read morebeen terrible. The location is beautiful, but the customer service consistently falls far below expectations. Many staff members make guests feel as though they are asking for a favor when requesting basic services, such as having the room cleaned. This has been my experience even when I have tipped generously and treated the staff respectfully. Occasionally, one or two employees show kindness and emotional intelligence, but the majority come across as dismissive and unwelcoming. After seven visits you are an "outsider" that has ruined their sanctuary. Even knowing some staff members by name, and greeting them appropriately I have never once heard, "Welcome back." Book this hotel for the location, but do not expect warm or attentive service. In my experience, Sound View has some of the worst customer service on the North Fork. They will treat you terribly. I can't wrap my head as to who is training the staff.

This review is not for the hotel itself but the general facilities - restaurant, piano bar, and…read moresummer ball. The food here is great and I posted a separate review for the restaurant. The Summer ball is a must do yearly (though, sadly it was canceled last year). And the piano bar is very cute and has friendly s. Everything at this place is beautiful, clean, and has amazing views. I'll include some photos of the facilities. I am very curious about staying here!

Still one of my Hamptons favorites. Classy atmosphere and still feels "under the radar"…read moreconsidering this is a historic venue. Food always has a very fresh farm to table vibe.

One of the worst dining experiences I have ever had…read more My partner became ill and was unable to join me for dinner. We called the restaurant to either move our reservation to another day or cancel it, and were told that only the manager could assist us. However, we were told the manager was unavailable because he was busy speaking with regulars at a table. I asked if we could simply be placed on hold until he was available so we could find a solution. We were told no. Instead, the employee said they would "leave a note" and that someone would call us back if they were able to help. Meanwhile, we were told that if the reservation was canceled, we would be charged a $135 cancellation fee -- despite the fact that we were actively trying to work with the restaurant to either reschedule or resolve the situation. The experience became even more unacceptable when the employee eventually hung up on us and then stopped answering our calls. The restaurant only answered after American Express contacted them on our behalf. To be clear, I have no issue with a restaurant having a cancellation policy. What I have an issue with is the way this situation was handled: being told the manager was "too busy" to speak with us, being refused the simple courtesy of being placed on hold, having our calls screened, and ultimately being hung up on. That is an embarrassing level of customer service for an establishment of this caliber. I genuinely hope someone in management -- above the person working the restaurant that evening -- takes this seriously and addresses this behavior. A cancellation policy is one thing; treating a customer with this level of disrespect is another.

I came here for my mother in law's wedding and I really liked this venue a lot. Very elegant and…read moreclassy with touch of a historic feeling! Jedediah Hawkins is not just a wedding venue and it's an amazing wedding as well! I would come here all day for lunch or dinner.the staff here is amazing and very attentive to making sure you're taking care of. The food here is too notch and some of the best food I have had in a long time. My in law had some finger food passed around and everything was flavorful & cooked to perfection. No frills or nothing fancy but flank steak skewers, chicken skewers, grilled shrimp, fried arancini rice balls, and truffle arancini balls were 10/10 and out this world. Steak & chicken was so tender and seasoned to perfection. This place is located in St. James and a little out of the way for me but I'm a def do a day trip where I'll hit a winery and have lunch here with the wife. I'm looking forward to seeing what their lunch and dinner menu looks like and definitely looking forward to having a steak here. Overall this place is a beautiful place to have your wedding with a great staff and amazing food. You will not be disappointed and what I love about this place, it's not over the top and reasonable prices for weddings. They offer different packages and very dope place.

Quick disclaimer that this review is solely about the restaurant portion of Jedidiah Hawkins (and…read morenot the Inn). For those that are confused by this, you can totally stay at Jedediah Hawkins, but you're also entirely allowed to just have a fantastical dinner, like my wife and I did for her summer birthday a few months back. Well actually, there's reason we wanted to come here for a while and that was due to Jedediah also being able to host weddings. We looked into JHI as a venue, but in the end we realized it wasn't for us and instead got to check the place out for a special occasion (a la her birthday). The place feels like a little Victorian bed and breakfast when walking around on the grounds and once inside, the seating areas and ambiance emanates an older take to them, like dining in a historic house. It wasn't necessarily special, but lended itself well to the vibe. Wait staff was relatively on point and our waitress (as well as a few other employees) were very friendly. The menu prices were also friendly enough for this slightly pricier spot. Not a huge menu, but enough choices for the two of us to find several tasty meal options. We began with the truffle fingerling fries that had parmesan and chive on them with a side of crème fraiche. They were absolutely delicious. Crispy with a nice, soft potato interior. For the main meals, the wife got the 1/2 roasted chicken with lemon jus, cheddar grits, and broccolini (which was all superb) while I went with the mushroom and black truffle risotto (which was outstanding). Both dishes had flavors that really popped and from presentation to tastes, everything was spot on. Oh, and so was the crusty bread slices and spread given to start (almost forgot about that!). What I also can't forget to mention is a part of Jedediah that might not technically count as the restaurant: the speakeasy. It's nothing elaborate, but right near the entrance to the dining room is a slightly hidden gated off stairway which (if it's not reserved) can be entered in where you'll find a bar and a handful of tables and seats. This spot was something we really wanted to try to check out and luckily no one was using it the night we came. Our waitress even offered for us to have dessert down there (which was awesome) and one of the managers delivered everything down. What did we have as the final portion of our meal? Some beignets with cardamom sugar, ricotta, and strawberry sauce (which were definitely tasty, but didn't live up to Cafe Du Monde in NOLA) and some after dinner drinks of an Irish coffee with Jameson and a blackberry-based cocktail on the main menu that I decided to save for having with dessert. It was a sweet way to end a fantastic trip to Jedediah Hawkins. Overall, Jedediah Hawkins is a wonderful spot to have a meal. It might not necessarily be an everyday dining location as it has a specific old school vibe to it, but then again, if you can afford it, the menu, staff, and space comes together to warrant a trip almost any time as well as an easy five stars for this review. And if you're too full after eating, you could always stay there and review that experience. Bonus!

My friend and I booked a moonrise kayak tour for the full moon Check in was easy and little…read morecommunication while we waited. Soft spoken staff herded is to dock to get in our kayaks Equipment was good for rentals and had cool Lights on them for night time. We had three tour guides that I saw and we felt very comfortable paddling down the river. The scenery was beautiful when we returned it was easy to jump out of kayak and leave to continue our evening. One odd thing was no tip jar at the dock or in the office we actually felt like we were forcing the tip in the girl. I would recommend they get one they could earn some deserved money for the service. I will probably be going back for another paddle thanks guys

Absolutely a fantastic place. Everyone is very customer service focused. I rented a bicycle from…read moreMichelle and it was great to ride around and see the town. The many places to eat within walking distance are great. There is something for everyone. You will not be disappointed. I can't wait to return Mark Shodeen Plano TX

The pool is fabulous. The food and menu has changed. I had a salmon sandwich and Caesar salad. It…read morewas delicious. The showers were clean and indoor pool . It's a nice place

We had over 70 guests on a beautiful sunny weekend . The Saybrook Point Resort was the perfect…read morevenue. Our guests not only enjoyed the party, but took full advantage of the spa and pools, restaurant and bars. Great service, beautiful location, and excellent food.

My cousins and I had the pleasure of visiting Three Belles Marina Café today, and it was an…read moreexperience we'll remember. From the moment we walked in, we were warmly welcomed by two wonderful hostesses, Bree and Rachel. They were friendly, attentive, and truly went above and beyond to make us feel at home. A special thank you to Kendra, the owner, who took the time to stop by our table, introduce herself, and personally welcome us. She even invited us to their upcoming hoedown and shared information about the live entertainment they host throughout the summer. We let her know we were visiting from out of town, but we will definitely keep Three Belles in mind for future trips. The breakfast and brunch menu was outstanding. I enjoyed the salmon on sourdough toast with home fries and a side of bacon, along with hot coffee. It was absolutely delicious. My cousins ordered bacon and eggs with home fries, sourdough toast, iced coffee, and juice, and they thoroughly enjoyed every bite. We had a couple of small hiccups that were actually our own doing, but the staff handled everything with kindness, professionalism, and genuine care. They truly went above and beyond to make sure we had a wonderful experience. Chef Tasha even came out to our table to check on us personally, which was such a thoughtful touch. Chef Tasha, your food was incredible, and your passion for what you do shines through in every bite. Wishing you continued success--only great things are ahead for you! I highly recommend Three Belles Marina Café not only for the delicious food and beautiful marina views but also for the outstanding hospitality. The entire team made us feel like valued guests, and that level of service is hard to find. We can't wait to visit again!

Do not support this place the "NEW " service team is the worst ever!!…read more Ken and Greg are no longer there and the service department has totally fallen apart. No communication with customers!

The Saybrook is a lovely Inn. The rooms, amenities are just wonderful…read more However, the codt for a manicure is outrageou, especially when your nails chip the very next day! When I called to relate this awful experience, they refused to give me a refund, or a gift card for another service. I strongly suggest you avoid a manicure!!

Just returned from a 3 day getaway . We had a terrific time…read more. We had a king/ waterview room . It had a balcony overlooking the marina . The view was great and there is a fountain in the water that lights up in different colors , that was really amazing . The service is impeccable all around , everyone is polite and helpful . Unfortunately the indoor pool area was closed but we knew that in advance . Spa treatments were great . We'll definitely be back , but probably when the weather is warmer and we can enjoy the outside . Highly recommended .

Donna and Dave are wonderful hosts. The location is centrally located to all kind of great…read moreactivities of the North Fork. Our room was very quiet and comfortable- and Dave's breakfasts were wonderful- very hearty!! We I'll be back!

Just returned home after a 2-night mid-week stay at this beautiful and charming B&B. It was the…read moreperfect quick getaway. The house is clean, beautifully decorated, and spacious. We felt welcome as soon as we walked up to the house and met Dave. He gave us a tour and showed us to our lovely (and large) room with a view of the vineyard. Dave and Donna have thought of anything you may need. There's a bar, 24-hr access to coffee, tea and water, board games, pool table, a mini indoor golf set, spacious outdoor seating to take in the beauty of the property or have a drink by one of the fire pits, even microwave popcorn! Dave made us a fabulous breakfast each morning and was super friendly as he presented each dish and chatted with us. If you're considering checking this place out, DO IT!!! We will definitely be back to spend more time at this fantastic east end gem.

What a sweet spot in town…read more We met friends for Sunday brunch. We hadn't been before so didn't know what to expect. There was some street parking but there was a garage in the back so we parked there. We didn't realize until after we parked that you cannot access the hotel from the garage so we walked down the hill to the front. Not a big deal but unexpected. I had an omelette with added andouille sausage which had a little kick. The food was good, we had a nice corner table so it was intimate. The restaurant is spacious. Nice spot for brunch and a walk through town after.

Beautiful place We went here on a Friday night with…read moreanother couple. Excellent food Excellent service

Had never been to the Old Lyme Inn before but had heard good things about it. We arrived at 7:30 on…read morea Saturday night which we expected would be a prime time to go. We walked into the main bar only to be greeted by a host who rudely told us the bar was closed and we couldn't sit there. Then she said she could seat us in the small dining room but could not serve spirits from the bar. She was clearly trying to persuade us to leave and so we did. We won't be back. This isn't how to treat customers.

$78 each for a set Mother's Day Brunch menu with a service fee of 20% added to the bill with a…read morerecommendation to add more for the service provided. We had to ask for bread, ask for one of the starters for one table member, ask for a soup spoon after soup arrived with no spoon, ask for water, ask for refills on water and ask for coffee. Food was very good but will not go back for the lack of service and the mandatory fee attached to bill that was so shockingly lacking.