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    Green Mount Road Harley-Davidson

    3.4 (15 reviews)
    Open 9:00 am - 6:00 pm

    Services - Green Mount Road Harley-Davidson

    Motorcycle repair

    Green Mount Road Harley-Davidson Photos

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    Rob M.

    I found a 2021 Harley Fat Bob online and sent a request through as I assumed it was gone or a demo bike. Kyle got right back to me and let me know it was a "Brand new bike with 8 miles". We went back and fort bit and his communication was amazing. We settled on a price the following Monday and I sent out a wire for the bike. He connected me with a shipper, who was also amazing. I let Kyle know to please be very careful as the last bike I had shipped had thousands in damage done by the driver. He let me know he would and the shipper let me know the same. The bike showed up the following Thursday and the driver immediately let me know there was damage on the bike when he picked it up and that Rob, the GM had signed off on it. There was metal gouged off the passenger footpeg as well as several of the heat shields and there was black touch up paint on the damage. It was circled on the bill of lading, so I let him know I would reach out to the dealer to resolve. I then realized, there were two keys with the bike, but no security fob. The bike just starts right up with no keys around and can be started by literally anyone. This is where the experience went form amazing to terrible. I called right away within minutes of the bike arriving and was told Kyle was on vacation and would be back Monday of this week. I asked for Rob and was told he was working in multiple departments as they were short staff. I can relate! The guy on the phone asked if he could help and I let him know about the damage and missing fob. He said he would check and let me know. He also gave me Rob's email. I immediately emailed Rob pictures of the damage, and asked about the missing Fob. I've yet to hear any response or even know if Rob received my email. I copied Kyle on that message and also asked when the manuals and title would be mailed. (I have no temp tag either) I tried calling again Friday and Saturday and left a message for Rob to please call me back. I never heard back. I emailed Rob and Kyle over these few days and Rob finally replied Monday that he was on vacation and that the damage was not there when it left the dealer and to work it out with the shipper. He again didn't answer my request for the missing fob or my paperwork. I called the shipper and she answered right away and was very apologetic. She asked me to send her a list of the damaged parts and let me know she would track down the original bill of lading and get back to me. I sent the parts list, totaling over $600 and on Tuesday she texted and let me know that indeed Rob signed off on the damage when it left the dealer (never disclosed to me at any point) and that she had forwarded him the part list and I'd have to work with the dealer on this. I've sent multiple emails since then to both Rob and Kyle that I have no fob, no idea when I will see title or manuals, etc.. and damage to my brand new bike. They have not responded to a single email since Monday...it is now Friday. All I wanted was a phone call, email or literally any communication that they understood my concerns and would work to resolve them. Literally silence. Communication was outstanding until the day I sent the wire, then the polar opposite. I've completed the HD survey which I received this week conveniently and though I absolutely HATE giving bad reviews, this one was earned. Harley Corporate needs to hear about this experience! I have worked in service all my life and receive hundreds of emails a day and respond to every one of them within 24 hours, short staff or not, there is no excuse for this. I need to know where my fob is, when I will see the title and manuals for the bike and what will be done to resolve the damage on this bike. I truly hope this is isolated and not how Greenmount Road Harley Davidson treats its customers.

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    1 month ago

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    1 year ago

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    3 months ago

    Great people at the dealership. AJ helped us with unloading my bikes after a long distance move.

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    3 months ago

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    Ask the Community - Green Mount Road Harley-Davidson

    Review Highlights - Green Mount Road Harley-Davidson

    Thank you AJ and team for helping us get our 2 Harleys out and off the bed of my husband's truck.

    Mentioned in 2 reviews

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    Donelson Cycles - Service area behind building

    Donelson Cycles

    (16 reviews)

    I needed new tires on my scooter and didn't really know who offered that service. I called a…read morespecialty scooter shop who told me they could "probably do it but most times they end up taking the scooters to Donelson's for tire balancing". So I cut out the middle person and called Donelson's directly. They let me know they had been crazy busy but would order my tires and once they were in I could drop the scooter off and they would "work it in" to get the tires done. This may seem odd but some other places I called wanted me to drop my scooter off that day and let it sit til they could get to it - could be 4-6 weeks they said. Donelson told me it's prob be a week or so once the tires were in. They ordered the tires, called me and let me know. I dropped the scooter off and they had the replacement done in about 2 days. There was a snafu with the wrong tires being ordered and them needing to put a different set on (my fault as I provided the tire size). Even with that taking place it still only took them 2 days. I had paid in advance for the tires and we had to rework the bill due to the tire swapout, but even that was handled with grace and I paid the difference. They also performed an inspection for me while they had my scooter. Overall nice experience - especially compared to the run around I got from some other places when calling around. Reason I took off 1 star is noone there knows anything outside of their specific dept. So on 1 call they transferred me multiple times - from parts to inquire about the tires, then to service to find out how much service cost, then back to parts because I asked another tire related question, then back to service to talk about the inspection. It'd be nice if they were aware enough of each area to speak to it.

    I have a Triumph Bobber Black and anytime I need work done Brian always does a great job! One…read moreoccasion, I purchased the wrong crash bars for my bike although the mfg said they would work...Brian did his best to figure it out even taking pics so that I could email the mfg of the crash bars for proof they don't work with my bike. Because of that I was able to get a refund. Even though he couldn't put them on I appreciated his care and patience in the situation. I will continue to patronize Donelson Cycles for my bike needs! Highly recommend for repairs and products!

    Gold Star Harley-Davidson - Just pulled in the garage with my new 2014 HD Street Glide Special!

    Gold Star Harley-Davidson

    (66 reviews)

    $$$$

    Ah, the old bait and switch--a timeless classic! The motorcycle was proudly advertised for $7,499,…read morewhich seemed like a fair deal... until the grand finale of the sales magic show, where poof! the price suddenly transformed into $9,946. That's quite a trick fee--almost $2,500 in "surprise!" charges. I half expected a magician to come out from the back with a top hat and announce, "For our next illusion, we'll make your money disappear!" If you enjoy playing financial roulette, guessing what the real price might be, or just love the thrill of disappointment, this is the place for you. Otherwise, save yourself the headache and find a dealership where the numbers on the ad actually mean something.

    Definitely not somewhere you want to take anything for repair. We dropped off August 15th have had…read moreto call and talk to Jeff multiple times to check status on our side by side. We waited 2 weeks for them to get to it for diagnose. A week before seeing what the problem was and to order part, another 2 weeks to call and talk to Steve in service who verified parts there but never communicated to Jeff so they could get going on repair. Called another 2 weeks after to plan and pi k up per our conversation to only get another excuse that now they dont have a gasket seal in the kit they ordered. Here we are October 20th another 2 weeks from that conversation and still not done Still no communication on there end and still no proof of any ordered parts or repairs or diagnoses it was even touched. Since then word of mouth is best referral I spoke with a guy who used to work in there servi e departmemt who quite said it's a joke and they only care to work on there sales customers. Have read multiple bad reviews on there website and have talked to a previous client who took two 4 wheelers in 2 years ago for repair that sat there for months and got fed up and picked them up because never even touched just sat at there lot. I am fed up. Joke for a business. If they can't fix and dont know how just be honest and say that. No point in telling customers you can fix and make a appointment to have your property sit for months at there location in festus. Will be writing lots of reviews, talking to lawyers and going above and beyond to make sure this doesn't happen to further clients. Also can't wait to see comment or response to this post for all to see what excuse or lies will be said next for all to see!! Save yourself the hassle!

    Green Mount Road Harley-Davidson - motorcycledealers - Updated June 2026

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