I will start by saying that the people that work at CarMax O'Fallon Illinois did the best they…read morecould. Their corporate office has some of the WORST service I have ever seen. Do not finance your taxes and license with them!! If it's not the right amount, the State will not take their check. Good luck getting a refund if you have to pay it out of pocket! We are entering our 3rd month without a refund! No one seems to know anything on all levels. We have purchased cars from CarMax in the past. I don't see that happening I'm the future. Love my car!! Hate their service at corporate level!!!!!

Amazing car dealership. I worked at a competitor dealership before so I know a good car place when…read moreI see it. Great customer service and they had a great inventory of vehicles in the class I was looking for. I will definately buy my cars from this dealership from now on.

First off, Sales dept is great! Service dept not so much. A number of years ago we took our car…read morebecause the air-conditioning wasn't working. It took three different appointments to figure that out our problem. Next we had a fluid leak It took three appointments to locate and fix the problem. On the second appointment, they changed out the radiator, which probably wasn't bad. Then I had an electrical problem with my truck took it in twice. They couldn't figure it out so I went somewhere else. Recently we took our car in for an oil leak. It took them two days to figure out what was leaking...some oil valve. They changed it, we drive it home and the low oil pressure light cane on, We were down 2 quarts of oil; one would think that if you're doing something about an oil leak , you would check the oil before you give it back to the customer.

Mike in finance was AMAZING & Mike the salesman. Great…read moreexperience. Quick. Allowed me to search and drive without trying to force me to buy. They were able to answer every question. They were patient. And knowledgeable. Mike in finance really did amazing especially with finding the lowest interest rate & communicating flexible. He wants you to save money and get the best interest rates and deals. I appreciated that so much!

I bring my truck here for every service. It's cheaper for them to do my oil changes than myself…read more Super friendly and fairly quick. Can't give them a good enough reference. Military discounts and military friendly! Support this local business Mascoutah, Scott AFB, Shiloh, OFallon...

Do not buy a vehicle here! This place has absolutely the worst customer service I've ever…read moreexperienced. They tell you one thing and they do another. The whole buying experience was shady and unprofessional. When I finally got the car they overcharged me for, it broke down exactly four days later and they made me pay for towing and the enormous cost to fix it. The timing belt was completely worn down, you think that'd be something they would check before they sold the car to someone right? Considering it was their fault for not making sure everything in the car was in good condition, I would have expected them to pay for towing and the cost to fix it. I am really disappointed in my purchase here. I wouldn't recommend this place to anyone, they're a bunch of scammers.

Traveling from Georgia to a funeral in Iowa when our windshield washers quit working. Not cool in…read morethe winter. We stopped late in the day. Ashley was so helpful and welcoming. They took care of us, delivered us to the hotel and then brought my truck back to the hotel. The whole transaction was seamless. Shout out to Matthew! He was amazing - friendly, helpful and reassuring. He alleviated every bit of our stress.

I recently purchased a vehicle here. A big shout out to sales Agent Willie M and finance Joseph F…read more I was having a difficult time deciding between two vehicles. AFTER I made my decision and had my pick the next morning I knew I wanted the other vehicle. They were patient and kind. Willie welcomed my return and changed my purchase. I'm loving my choice. Thank you!

Great reliable service! I was served by a very helpful Brian over the phone and had clear…read morecommunication and felt like they took care of the issue. Thank you!

this company will scam your elderly friends and family . Trying to get a refund is exhausting.read more

Contacted them on a Friday afternoon to see if they had a Rav 4 PHEV as nobody had them or any Rav…read more4.They confirmed they had one so I said I would be there in an hour. Met Phil who was assigned as my salesman and he was very helpful and not high pressure. Phil is way too busy selling a bunch of cars to be high pressure. Went and test drove it (nobody has a new one to even test drive), and liked it. Went back first thing on Saturday morning to buy. They offered a below sticker price and a high KBB trade in value for my trade in. Considering everyone else was selling inbound cars sight unseen or adding you to the waitlist for a Rav 4, I was pretty happy. Loving the plug in hybrid Rav 4 so far. My only complaint would be that Cody's (finance guy) demeanor immediately went cold the second that we wouldn't buy any of the extended warranties. Always the same story at every car dealer. Not sure why the finance guys are so bad.

If you want a low key, hassle free car buying experience you should go to Newbold Toyota. Phil is…read morefriendly, helpful and willing to work with you! Showroom is bright and clean.

I purchased a new Frontier on the 3rd of December 2026 and the sales department was very helpful…read moreand worked with me to make the deal I was happy with. Then on the 20th of January, I had an accessory installed and the service department as well as the parts department made the job go quickly and effortlessly. I would recommend my family, and friends use this outstanding dealership for any of their automotive needs.

Ruth Harker Local Guide·30 reviews·2 photos…read moreEdited a day ago We went to this dealership to buy a used car for our son, today is his 16th. At 1:00 in the afternoon we chose a car and were going to pay cash. They said it would be 30 minutes to go through the paperwork to finish this deal. 4:15 pm still waiting (this cost us literally $1000. based on our hourly rates and they wanted us to just...come back...it's our son's birthday 40 minutes one way...ah no) The Manager Cory Reno was rude and combative. I said if I ran my business like them I wouldn't have a business...his response "oh we are far from that" not "yeah I am so sorry". Our sales person went into hiding. The only person that made an effort was a gentleman named John Hollenkamp who offered to bring the car and paperwork to our house. Thanks for ruining the surprise Auffenberg but thank you John Hollenkamp, you understand service he is why there is a single star. Don't buy a car here unless you can spend a day waiting to pay cash. Part 2 We reached out to them 3 times for paperwork on service history they promised to copy and deliver..no response. We went to get the car inspected and it failed due to fuel pump 1700. They told us we were getting gaslighted by the folks who have serviced our cars for years who also provided the diagnostic testing (which cost me 200). They recommend we get a second opinion (another 200) or that with full trust we bring it back to them, where they would also charged me a diagnostic fee (probably another 200) and then charge us likely 1600-1700 for the repair. This by far has been the worst customer experience of my life. These people understand exactly what they are doing...I literally felt like I was talking to Danny Divito in Matilda. The gentleman I spoke to John Hollenkamp said hey if you got it inspected within the first 7 days it would have passed . Like what? They didn't give us a second set of keys which we also called multiple times about without a response. a 16 year old with one key and a push button start...we didn't want him to drive it until we had a second set. This dealership if full of non action in everyday possible. Run the other way any place but Auffenberg. Just think Matilda