My husband and I had never considered purchasing a car from Auffenberg, even though it's right…read morearound the corner from our home. However, we recently saw an excellent deal on a 2021 Nissan Rogue for our daughter and decided to move forward. We selected the vehicle, met with the finance representative, and completed all necessary paperwork, which we then submitted to our credit union for processing. When the Blue Book value came back lower than the price Auffenberg was requesting, we informed them immediately. Despite this, we were fully prepared to put down an additional payment to cover the difference our credit union would not finance. After nearly ten days of back-and-forth and resolving all concerns, we finally had the check in hand and were ready to complete the purchase. At that point, we were told that another customer was on the lot looking at the very vehicle we had already completed paperwork for, secured financing for, and were prepared to finalize. Shortly after, we learned the car had been sold to that individual. This was incredibly disappointing, unprofessional, and left a very poor impression. Our daughter needed reliable transportation for her internship, and after searching for more than a month, this vehicle was the perfect match, both in features and in price. To have it sold out from under us after we had done everything required was extremely frustrating and disheartening.

Just scheduled an oil change, took truck in Auffenberg North. 6.7 diesel and fuel filter. Cost was…read more630 dollars, 330 was labor. I knew not to buy a vehicle there, but I will no longer take my truck there for any maintenance. It's no wonder they could take someone in immediately, most truck owners are smarter than me and avoid it. Cost was way too high for a diesel oil change.

I will start by saying that the people that work at CarMax O'Fallon Illinois did the best they…read morecould. Their corporate office has some of the WORST service I have ever seen. Do not finance your taxes and license with them!! If it's not the right amount, the State will not take their check. Good luck getting a refund if you have to pay it out of pocket! We are entering our 3rd month without a refund! No one seems to know anything on all levels. We have purchased cars from CarMax in the past. I don't see that happening I'm the future. Love my car!! Hate their service at corporate level!!!!!

Amazing car dealership. I worked at a competitor dealership before so I know a good car place when…read moreI see it. Great customer service and they had a great inventory of vehicles in the class I was looking for. I will definately buy my cars from this dealership from now on.

First off, Sales dept is great! Service dept not so much. A number of years ago we took our car…read morebecause the air-conditioning wasn't working. It took three different appointments to figure that out our problem. Next we had a fluid leak It took three appointments to locate and fix the problem. On the second appointment, they changed out the radiator, which probably wasn't bad. Then I had an electrical problem with my truck took it in twice. They couldn't figure it out so I went somewhere else. Recently we took our car in for an oil leak. It took them two days to figure out what was leaking...some oil valve. They changed it, we drive it home and the low oil pressure light cane on, We were down 2 quarts of oil; one would think that if you're doing something about an oil leak , you would check the oil before you give it back to the customer.

Mike in finance was AMAZING & Mike the salesman. Great…read moreexperience. Quick. Allowed me to search and drive without trying to force me to buy. They were able to answer every question. They were patient. And knowledgeable. Mike in finance really did amazing especially with finding the lowest interest rate & communicating flexible. He wants you to save money and get the best interest rates and deals. I appreciated that so much!

I bring my truck here for every service. It's cheaper for them to do my oil changes than myself…read more Super friendly and fairly quick. Can't give them a good enough reference. Military discounts and military friendly! Support this local business Mascoutah, Scott AFB, Shiloh, OFallon...

If I was not pressed for time, I would have taken my car to another Chrysler dealership. It took…read morethem 2 weeks to fix a minor issue with my car. They never once called me to give me a estimate or even let me know my car was ready for pick. They however, did a great job repairing my vehicle. Thats the only reason I gave them 3 stars instead of 1. The customer service was terrible! Didn't even get a thank you back from the grumpy old man who was upset he had to get up from his desk to cash me out. This place will not see another penny of mine. Recommend anyone interested in taking their vehicle to this place think twice. The Auffenberg dealerships in O'fallon are definitely worth the 10 mile drive.

Traveling from Georgia to a funeral in Iowa when our windshield washers quit working. Not cool in…read morethe winter. We stopped late in the day. Ashley was so helpful and welcoming. They took care of us, delivered us to the hotel and then brought my truck back to the hotel. The whole transaction was seamless. Shout out to Matthew! He was amazing - friendly, helpful and reassuring. He alleviated every bit of our stress.

had a great experience. Willie was wonderful to work with. He was easygoing, helpful, and…read moreprofessional throughout the entire process. He made everything smooth and stress-free, answered all my questions, and never made me feel pressured. I'm really happy with my purchase and would definitely recommend both Willie and the dealership to anyone looking for a new vehicle!

Scam company, won't stop sending me fraudulent mail. I've tried contacting them to stop them from…read moresending but they won't stop.

ZERO Stars! This company is filled with Scammers. They are worthless advertisers who are just…read moretrying to obtain live phone numbers and email addresses. Why? So they can sell them to the highest bidder, who will send you more worthless advertisements via the Post office, phone calls, and text messages. Do not reply!

I brought in my RAV4 to get four new tires put on in service. MARK HURTT was awesome and made my…read morewhole experience smooth/easy. Gave me a call when it was all finished up and ready to go. Very satisfied with my service from Newbold Toyota!

Made an appointment, drove 30 mins in traffic to test drive a car, only to have the car rep NEVER…read moreshow up, BAD attitude and customer service from the front desk chick, and dismissed by everyone I came in contact with. I would spend my hard earned money elsewhere if you value customer service and honesty for such a large purchase. I wouldn't trust the service after purchasing! Glad I found out early, they done really value ALL customers

I purchased a new Frontier on the 3rd of December 2026 and the sales department was very helpful…read moreand worked with me to make the deal I was happy with. Then on the 20th of January, I had an accessory installed and the service department as well as the parts department made the job go quickly and effortlessly. I would recommend my family, and friends use this outstanding dealership for any of their automotive needs.

Ruth Harker Local Guide·30 reviews·2 photos…read moreEdited a day ago We went to this dealership to buy a used car for our son, today is his 16th. At 1:00 in the afternoon we chose a car and were going to pay cash. They said it would be 30 minutes to go through the paperwork to finish this deal. 4:15 pm still waiting (this cost us literally $1000. based on our hourly rates and they wanted us to just...come back...it's our son's birthday 40 minutes one way...ah no) The Manager Cory Reno was rude and combative. I said if I ran my business like them I wouldn't have a business...his response "oh we are far from that" not "yeah I am so sorry". Our sales person went into hiding. The only person that made an effort was a gentleman named John Hollenkamp who offered to bring the car and paperwork to our house. Thanks for ruining the surprise Auffenberg but thank you John Hollenkamp, you understand service he is why there is a single star. Don't buy a car here unless you can spend a day waiting to pay cash. Part 2 We reached out to them 3 times for paperwork on service history they promised to copy and deliver..no response. We went to get the car inspected and it failed due to fuel pump 1700. They told us we were getting gaslighted by the folks who have serviced our cars for years who also provided the diagnostic testing (which cost me 200). They recommend we get a second opinion (another 200) or that with full trust we bring it back to them, where they would also charged me a diagnostic fee (probably another 200) and then charge us likely 1600-1700 for the repair. This by far has been the worst customer experience of my life. These people understand exactly what they are doing...I literally felt like I was talking to Danny Divito in Matilda. The gentleman I spoke to John Hollenkamp said hey if you got it inspected within the first 7 days it would have passed . Like what? They didn't give us a second set of keys which we also called multiple times about without a response. a 16 year old with one key and a push button start...we didn't want him to drive it until we had a second set. This dealership if full of non action in everyday possible. Run the other way any place but Auffenberg. Just think Matilda

We purchased a Jeep Compass a little over a week ago, and overall would have had a very positive…read moreexperience with a bit more follow up on Auffenberg's end. After closing, however, the title has not been mailed. We struggled to get in touch, and when we finally did, and they promised to overnight mail it, the title still was not mailed. Since then, we've tried to get in contact--and we've been unable to get in touch with a person. Calls have been not returned. Which is all a shame. We would have been happy to leave a five-star review.

While at the dealership, the sales rep, her manager, and I had a hard time opening up the hatch of…read morethe SUV I purchased. It finally opened after using two hands with more force than normal to open it up. I purchased it thinking that the hatch would open as long as I used two hands. After I left, the hatch opened the few times I tried, but then stopped opening all-together. I called within 5 days of purchasing the SUV and asked if they would be willing to fix the problem "at cost", since there was a problem that everyone witnessed while I was there with the hatch. I was willing to pay them to fix it at their cost. I thought this was reasonable. The answer was "no." Would have been a super-happy customer if it wasn't for this. I was willing to pay for some of the repair, and felt that since this was a "known issue" when I drove it off the lot they should have met me "1/2 way" on it. Would not recommend buying from them.