Called Easton at the service department about the driver side visor detaching from its mount. They replaced the visor itself with no charge since I'm under warranty. As always, I'm so pleased with Greenacres Nissan service. They do a great job with efficiency and effectiveness. read more

Greenacres Nissan - Car Dealers Near Me - Greenacres, Florida

Two Days Wasted, Dishonest Staff, and a Complete Lack of Accountability I brought my Nissan in with under 43,000 miles for two clear issues: * Static and input issues during Apple CarPlay phone calls * Transmission and alternator concerns identified by a certified AutoZone mechanic (both covered under my extended warranty) The service advisor, Kyle, and the service manager, Xavier, promised a diagnosis within a few hours. Instead, I waited more than 24 hours with no update, no written findings, and no rental car, because they refused to provide one without a diagnosis. When I finally got a response, they told me "no issues were found"--despite admitting they didn't even test the CarPlay properly, because the technician didn't have an iPhone. They tried to blame a vague software update and changed their story only after I pushed back. I was forced to sign a $250 diagnostic fee upfront, yet they failed to diagnose or even address the mechanical issues reported. To top it off, I asked for the General Manager's contact info and was told he couldn't be found. This place wasted two full days of my time, dismissed real warranty-covered issues, and showed zero professionalism. Everything they told me is documented in screenshots--I'll be attaching them anywhere I can post a review. I'm now taking my vehicle to a different Nissan dealership and filing a formal complaint with Nissan Corporate. If you want to be ignored, stalled, and misled--this is your place. If not, go literally anywhere else. read more

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Very disappointing experience with the service department under Robert Corman. The way he treats employees felt unfair and discriminatory. I hope management looks into this and works on treating all employees and customers with the same level of respect. read more

I strongly advise anyone to think twice before doing business with this dealership. I recently purchased a vehicle from them, and the experience has turned into a nightmare. After taking my money, they have refused to provide the title, plates, registration, or even updated temporary tags. My current temp tags are now expired, making the car illegal to drive, and they've shown no urgency or responsibility in resolving the issue. I've reached out multiple times and keep getting the runaround with vague excuses and empty promises. This kind of negligence is completely unacceptable -- especially when it comes to something as important as proper vehicle documentation. At this point, I'm considering filing a complaint with the DMV and pursuing legal action if they don't resolve this immediately. Buyers beware -- once they sell you the car, you're on your own. this situation is ongoing and current 9/14/2025 read more

Was in the area, so I walked in and spoke to the sales manager behind the desk. I'm looking to trade in my Sentra for another Sentra to be leased. Gave the sales manager my car information, and after four days had no contact, so I called. Told that I would get a new lease pricing on the phone momentarily. No call. No contact. Lousy service. Seeking out other Nissan dealerships for my business. This dealership recently has new owners. Hope they get their act together. read more

I've been doing business with Greenacre and Nissan for years. They always take good care of me. The gentleman Joel from Service has helped me the last two times and is always friendly professional and treats me like his family. He is the type of employee you were working for you! If you ever think about changing careers, I would hire you in a heartbeat, Joel! Thank you for being you! read more

beware read every page. take no extra packages. its true what others are saying they will most likely add on $5k to $8k of unnecessary taxes, dealer fee, filling fee, stamp fee, doc fee, non tax fee/not included in cash price, taxable fees, gap, extra warranty, theft protection and dont forget the high interest that will bump your balance even higher. if you see a vehicle you really want and will purchase and you are not there in person think about putting a down payment, because when another customer come ready to buy and the put a down payment they will give them the car, and they will force and scam you to pay an extra $2492 to hold the vehicle for you. i have proof. they even put a fake name for it on the contract platinum protection package. we have to stand together and report these dealers and owners we are making the owners richer. the sales men and women will lie to you in person and on the phone to get a sale. just a game to them all. krause auto group please do better greenacres nissan please do better. read more

leased a brand-new Nissan Rogue from Greenacres Nissan three months ago. The day I picked up the vehicle, the tint on the driver's side window was already bubbling. Our salesperson, Julian, assured us it would be taken care of. When I followed up, he told me to bring it to service. But when we called to schedule, service told us it needed "approval" or we'd be charged to fix it. Unacceptable. On top of that, Joshua Moan in finance promised us a complimentary ceramic coating. His exact words: "Call me, I'll set up a loaner and get it done at no charge." Three months later--no response to calls or texts. His big line was, "You've got a car guy now." What a joke. Once they've sold you the car, they vanish. No follow-up. No accountability. No returned calls. If you value post-sale service and integrity, do yourself a favor--go to a different Nissan dealer. read more

Andrew was cool during purchase, after that I never heard from anyone regarding my license plate, extended warranty or other documents regarding my truck that I was promised from the finance manager Edwin These car salesman are a different breed, lie to your face, make the sale and never follow up with the customer. I contacted their customer relations rep Ms. Dominiquez, lets see what happens. ​ read more

Do not go to Green acres Nissan Albert which is one of the service manager has a poor execution and and working with you the humiliate you you go back because the problem that you pay for it is still continuing they charge you $99 for an oil change do not under any circumstances go to this dealership Green acres Nissan in lake Worth try speaking to the service manager you get the same attitude as a service people do not go to Green acres Nissan read more

Buyer beware, I bought two cars here on the same day, less than two months ago. after the first week, there was a recall on my turbocharger. a line was bad they said. I brought the car in and now my car goes into first gear while I'm driving. and I don't have a turbocharger. also my wipers now don't work when it rains. my back up camera goes in and out. and my digital dash is just a black screen. and the icing on the cake is they can't find anything wrong they said, so I must be doing something wrong. the sales people lied about my warranty. my car is certified preowned. was supposed to come with a 7 year or 100,000 mile warranty Because I told them I wouldn't buy the car, unless it had that. it has a two year or 20,000 mile warranty. This is my third service call in less than two months. Save yourself the headaches. Go to a real dealer. read more

Although the car leasing process was great -- the Nissan Altima I was leased is terrible. It's had multiple system issues, tire issues, etc. I got it July 2021 and am thankfully done with it July 2024. I've leased a Jeep and Mazda prior and NEVER had nearly as much issues as I have with this car. A guy at the Southern Nissan location told me not to get another Nissan Altima since they have a lot of issues but told me to get another model. I do not trust them at all. read more

Bait and switch do not use their service depth a total ripoff. They said they would charge me a $264 diagnostic fee but wave it if I did a repair I authorized the repair of spark plugs and they said no that's not good enough you have to choose the most expensive maintenance repair 1700 to waive the diagnostic fee I say what that's not what you told me so I said I want my vehicle back and they charge me $264 for a diagnostic fee after authorizing a repair like they said . Do not use this this is a very bad place to get your car service and very high prices the general manager wrote me some crazy email saying he was sorry and said the owner said he would get in touch with me and never did I do not recommend this place stay away from this dealership. On a city call me back he never did GM call me back and said I'm full of crap what a nice guy and great customer service skills read more

Because of Greenacres Nissan i feel depressed every day ! They sold me a car i don't know how to describe it WORSE THEN A GARBGE !! i was in a hard time in my life and i had only small deposit They sold me a car with lot of problems and they refuse to fix it, When i came back to report problems they told me you buy it as is! And i didn't give up till the store manager of Nissan's accept to fix it only if I remove my Honest review AND THAT WAS JUST THE START !!!! I did not feel good and taking down my honest review !!! AND After 3 months i tried to trade my car in another nissan in Tampa and they told me you were sold a bad car has been 2 accidents in CarFax!!!!!! NISSAN-GREENACRES They sold me a garbage car for 16,000$ First day when we negotiated they show me in their computer that car is CLEAN NO ACCIDENT just like JASON BROWN who sold me the car he said many times the car NEVER BEEN IN ACCIDENT!!!!! And now after i went back NO BODY wants to help me I met JASON BROWN again he told me I HAD NO IDEA it was in a accident and i told him i want to speak with your manager !!!!! His manager was worst then him !!!!! His name is MARK COHEN He was purely arrogance. he doesn't even want to listen to me ,what ever i said he keep saying you Signed for that , you signed for that , you signed for that.... And he told me maybe we didn't Update our system's thats why we show you No accident in the first day ! His eyes was like WE GOT YOU AND YOU CAN'T DO ANYTHING! MARK COHEN finish our conversation by saying i will send you , what you signed in your email on Monday just to get rid of me !!! And he didn't sent me anything in Monday till i Re asked him on Tuesday! The first day they talked with a smile like angles! And now after they took advantage of me they dont even show mercy in their eyes !!!!! NISSAN GREENACRES is the worst car dealer in whole world they took advantage of me and now i am sad and depressed and paying every month for many year's for a car that worst then a Junk car They took the maximum advantage of me because i was in need of a car They took advantage of my broken english They made me look like stupid buying car for 16.000$ with 2 accidents!!!!!!!! Junk cars like that cost outside only less then 5000$ I am not going to let Greenacres nissan ruin my life and stop here and cry i am going to do my best until this is resolved ! We are not in the jungle!!!! I will add more pictures soon read more

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Well Well Well, their technicians are complete total idiots - After I paid for new brakes, tie rods, alignment, etc. etc. etc. They allowed me to drive away in unsafe conditions. They never even noticed, or perhaps they did notice, that my front tire was wobbling and required wheel bearings - come to find out 2 months later - after having my wheel bearings repaired/replaced - the noise finally stopped. It's amazing that a so called, "mechanic" at Greenacres Nissan couldn't find what was making the noise. DO NOT AND I REPEAT DO NOT ALLOW ANY OF THESE TECHNICIANS WORK ON YOUR CAR - They are dangerous and will allow you to drive away in an unsafe car. They obvious do not have any sense of urgency or care, and claim no responsibility when you almost die driving on I95. read more

I just recently purchased a certified pre-owned from this Nissan dealership. They were able to get me a very competitive price on a practically new car, only 36,000 miles. Everything was great until I left the lot and realized the next day that some things were not working. At first, I was very bothered, because I am from Miami and drove up to buy this car specially to avoid Miami scams and poorly priced vehicles, all of which typically have accidents on their car reports. So you could understand the hassle for me to have to drive back up just to have these issues resolved that should have been taken care of before the sale. However, even with that being said, they took responsibility for everything that was not working, replaced it for free (this should go without saying but it's nice they didn't even try to play games with having me pay a single dollar), and did a couple other things to rectify the situation. I especially want to shoutout Colt, my sales rep who sold me the vehicle. When I initially dropped the car off I had some obstacles with the service team to get them fully resolved on the dealerships dime, but once Colt got involved I didn't need to entertain that conversation any longer. It was all taken care of, and a tank of gas and a car wash was thrown in to accommodate the inconvenience. Of course I would have rather the car never had these issues, but things happen, and it was nice to have them fully resolved and rectified without much effort other than driving the car back up to Greenacres. Colt went above and beyond, as did Eddie and his service team to get the vehicle up to par, and the nice added feature of knowing myself that I have a number of new parts I shouldn't have to worry about for a long time, if at all. Thanks again for the way you handled this, Nissan. read more

Greenacres Nissan - 2020 certified pre owned, at a competitive price I couldn't find anywhere else given the low mileage and 1 owner history. - Car Dealers Near Me - Greenacres, Florida

Live in Miami and thought about driving to West Palm to stay away from scammer dealerships but ended up buying from the biggest scammers ever. Literally lied about what they did to the car... what they put on carfax was a lie. Worst part is they won't even admit it or fix it. AVOID AVOID AVOID. Managers aren't even helpful. Better off buying from Craigslist. Would like to fix these issues so reach out if you want to be helpful. read more

Fantastic experience at Greenacres Nissan! Yeral- sales agent was attentive to my needs and did not try and sell me. Dane Lazaro took over and was personable who finalized the BEST deal possible, and beat out other dealerships. Serge- Finance walked me through all the numbers at the end. Greenacres Nissan has my business for life!!!! read more

Very grateful that I purchased my new Nissan Rogue Sport from this dealership a few years ago. Their service department is excellent, appointments are easy to make and even an unscheduled visit today was treated promptly, courteously and efficiently. Thank you Diego. read more

I went to this dealership because I was looking for a car for my son. They had a 2014 Honda Accord advertised for $8997. When it came down to talk numbers, I noticed that the price was about $3000 higher than the advertised price. In looking more carefully, I noticed a $2939 (SAFETY AND CONDITIONING) fee added on. I flat out told the salesman that this was a scheme. The salesman, Izzy, was extremely nice, but it's out of the salesman's control because the Used Car, Finance, and General Managers are the ones who control the deals. I was livid...I drove all the way from Southern Broward County (almost near the Broward/Dade County Line) to get to Greenacres (approximately 1 hour) only to find that THEY WERE LYING ABOUT THE PRICE . STAY AWAY FROM THIS PLACE!! read more

Where do I even start, besides everyone should highly consider whether or not they should be doing business with this dealership! There wasn't a single smooth step in the used car buying process, so I'm making a list to inform potential customers. If I'm being perfectly blunt, it was a nightmare all around!!! 1. They will promise you the world, and not deliver on any of it. This could be expected with a private sale or a small car lot, but this shouldn't be standard practice at a dealership. 2. They tried to charge a $1900 reconditioning fee, that is supposed to cover oil change, detailing, replacing tires, full inspection, looking over/fixing scratches and dents, etc. and the only thing that was maybe done, was the oil change. I can't even prove if they did the oil change or not, but they certainly didn't detail it, fix dents (that were obvious when I received the car), replace the tires, or really anything at all that is supposed to make the car "customer ready". 3. They did not disclose a single thing that was wrong with the car before the sale, since I was an out of state buyer, and expected honesty and transparency. It showed up with a dirty interior, a dent on the door trim, crease on the door, loose rear view mirror, and really bubbled back window tint. This ended up costing me $1500+ out of pocket to resolve. 4. The car showed up from the shipper five days late!!! (third party delivery that I paid $1500 for, and the dealership chose the company). Horrible communication, and choice of shipper. 5. The car arrived without any registration. No plates, no temporary tag, no permit in the window, and no documentation whatsoever. The car was not legal to drive when it showed up. It was actually insane. It took me three and a half hours to get them to finally send me some information that I could print, to make it half way legal to drive. It took another three days for them to send me the temporary plates. 6. I called and texted to complain to the salesman and manager for the horrible experience, as well as not receiving a second key (only 20k miles on the car, it should have two), and they said they would help me with the dents etc. if I send them receipts. I sent them proof, they dodged my calls and texts for a week before I was finally able to get another sales manager to tell me they will not be helping me any further. I was going to let this go, if they were willing to help out and admit they were lacking integrity and professionalism. I am here writing this review because they did not own it, and I want other people to have the chance to avoid this train wreck of a transaction. read more

recent visit, in need of batteries for my car remote. was assisted by jose, friendly, courteous, knew his stock, resolved the issue, bill n

DO NOT GO HERE! Went in for my ac to get fixed Spent $4000 drove away it blew warm air Brought it back and they said a part is broken it will be another $1000 (They must have broken it and now I have to pay for it) In the end I drove away with cool air and now they are telling me my compressor is old Three days later I spent a ton of money and I have cool air in hot Florida What a waste of three days and a lot of money read more

DO NOT GO HERE!!!!! We went in on Monday for our Rogue ac to be fixed. $4000 later we drove away with no ac! Then they tell us, owe we got the ac blowing that was part 1. (Why would you give me my car back with no cold air?)Now we have to do Part 2 A part is broken it is another $1000. I complained and got it down to $345 and now it blows cool air. Now they are saying, owe your compressor is old it wont work as well as it should. WTF!!!!! $4345 later I drove away on Wednesday with cool air in hot Florida! They are incompetent and thieves! DO NOT GO HERE UNLESS YOU HAVE MONEY TO THROW AWAY!!!! read more

CAUTION! STAY FAR FAR AWAY FROM THIS DEALERSHIP... Classic bait and switch at this dealership. The "best e price" was $20,463... After ridiculous fees the vehicles price is now $26,800 roughly.... Was told I had to pay the "reconditioning fees", which are fees tacked on for the dealership costs to service and have it "lot ready" First of all that is BUSINESS COST, not customer cost... It was the dealerships decision to spend $1900 on repairs to get it looking nice, that shouldn't be put on the customer!!! Next the vehicle was advertised as a certified pre owned vehicle. They attempted to add another "certification fee" for $995 NEVER in my life have I ever had to pay for a vehicle be certified if it was advertised as a Certified Pre-Owned vehicle... I understand purchasing a used car that ISNT advertised as a Certified Pre Owned and having to pay to get an extended warranty on it, but never a vehicle that's advertised as already certified. WILL NEVER DO BUSINESS AT THIS STORE OR THEIR SISTER LOCATION! I HIGHLY advise anyone to save their time and not walk into this dealership. BUYER BEWARE! read more

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Visited Greenacres Nissan for second 3rd today time for regular scheduled maintenance on my vehicle. Staff was friendly, very efficient, and was attended to very quickly with minimal wait time. Kevin is not my regular service advisor, kudos for a job well done . He get me updated and my car taken care of quickly and returned clean. Special Thanks to Frankie for answering my questions in the new Ayria Ev suv. Was very friendly helpful and enthusiastic about sharing information and test driving the car. Sales Manager was just as friendly and helpful, as well! Also special thanks for the shofar gentlemen where also super quick dropping me off and picking me. So professional and friendly. Looking forward to continue doing business with Greenacres Nissan. Best nissan for me to date! read more

I have a 2022 Pathfinder & at only 34,500 miles, which it was still on warranty, i was having an awful squelling sound in the right rear brake, I could see the scored rotor, took it in knowing this was not normal, it had to be a stuck caliper because both sides should have the same wear & it had to be a malfunctioning caliper, the rep that handled me came out & gave me some lame story about the pad & the clip making the noise , & he told me both rear pads were equally worn, but they def weren't, & how can that be, they should have the same pressure on both sides, I strongly felt it was a warranty issue & told him that, he said he'd talk to the manage, but I'm 100% confident he never did, I even said I was willing to pay for the left sides brake since they do brakes per axle & it wasn't the issue, I even asked to have the manager come out & at least talk to me, but he never did, I love Nissan & I always have my SUV serviced at this dealership, but I'm seriously rethinking Nissan altogether, after reading many reviews, seems that right rear brake is a problem on a lot of their vehicles & it should be addressed instead of just passing it off as "normal wear & tear", no it's not. read more

This is my second time at Greenacres Nissan and Carlos, my service advisor, always exceed my expectations. He keeps me updated while the vehicles are being serviced. From Don the service liaison to the technical mechanical team at the garage, they seek to provides top notch customer care in a timely fashion. read more

This dealership lied about a car I purchased. I recently bought a used Prius from this dealership. When I arrived they tacked on $2,000 to the list price and told me it included all new tires, oil change, brake fluid change, new wipers, new engine filter, and cabin filter. I didn't like the $2,000 but figured I could swallow it considering all those things are new. I bought the car and had an inspection done. None of the above were done. The dealership lied to my face and charged me $2,000 for absolutely nothing. read more

I don't usually give bad reviews , but I figure I'll add to the list. Out of the 26 vehicles if purchase over the years this was the worst experience . Customer comes last at this organization . Hidden last minutes costs and many broken features on the vehicle. Company has no remorse or solutions . Do not reccomend buying any vehicle from here . Save yourself the headache. Shop Elsewhere. read more

Not honest ... typical car salesman... say anything to make the sale... opening lied about options on the vehicle. Since we purchased the vehicle it has been in shop 4 x s in 3 mos. read more

This is where car sales gets their bad reputation. They are nothing but con-artists, adept with the bait-and-switch. I strongly advise that you stay far away from this racket. They back you into a corner, and take full advantage of any weakness you may show. read more

Ripoff prices on new cars! Stopped in to look at the new Z. The car has great specks for the STICKER price, HOWEVER, they are trying to sell it for $26,000 over sticker price and calling it "market adjustment " TOTAL BS! Ethical dealers would nit do this! Thanks but no thanks! read more

Had a great experience with Jesus and Angie who got me into my beautiful 2019 Rogue. The process was easy, and they delivered what they promised. I felt like the financing department worked very hard to get me at the budget I needed to be nix couldn't be happier! I called the dealership Thursday morning with what I was looking for, did a lot of the paperwork through email during the day, and had the details of the deal ironed out by the time I got to the deal ship after work. Best car transaction I've ever had. read more

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Was in car sales for a long time. I sold high end vehicles! I should have been a little more aware. Bunch of Liars. Sold me 2022 BMW 530I. Tried to jack price above what we agreed upon over $25 per month more. Got-em. Didnt notice winshield scratches from wiper blades. After I took delivery, they refused to fix or allow me anything to fix it. They got me. They also owe me a tire inflator which they agreed to ship to me. Became a game of war. Horrible experience. Never ever again! They were very nice while I was purchasing but, after that, poof gone. Sales person wilmer, no follow up, GM total D-Bag. Bad attitude! Good Luck and buy from a company that stands by the consumer. Greedy Pigs. Never again!! Cost me $220 to get it right. And I Know never to deal with a Mickey Mouse Company Like This! Total bunch of in cahoots losers. Go somewhere else. Bunch of Losers! Stay AWAY! read more

Well, it's been over a month and I still haven't heard a word from Dane, the manager of Greenacres Nissan since I wrote him an email suggesting what he could do to "make things better." Darn! After all Dane, you asked me to email you! I was so looking forward to hearing from him! :-) He responds to negative reviews with the identical "canned" response with no intention of communicating with you (just read any negative response here and you'll see what I mean). It's funny, now when I go for my car wash (oh, they're free when you buy a new or used car according to their website, and "lifetime!" Not sure if that means my lifetime or the lifetime of the car - either way they'll probably rescind that freebie by year's end or claim they never offered it) they see me and everyone ignores me, whereas before the sale they would surround me like insects at a picnic. This dealership, the management and their salespeople are seriously flawed. read more

Well, the list is long. Pretty much, they sold a used car that was not lot ready. I bought it, drove it off the lot where a check engine light went off, 3 miles away. After an attempted code clearing they were caught in the act. Tried to fix the issue however light is still on after a month. They are no longer interested in fixing. I had to replace all the rotors, new 4WD actuators, a rear differential leak and other issues I won't mention. Terrible leadership ends with terrible service at this place. I still need to figure out the emissions issue, the check light. read more

Bought a 2020 Rogue from this Nissan dealership. Test drove on local streets (never over 50mph). Once I purchased the car, and driving it home (on I-95) I noticed that it had a horrible shake when braking. Also, noticed the passenger side door did not lock (you have to manually lock and unlock it). Took it back, and was basically told I was SOL. You'd think, if you purchased a Nissan from the Nissan dealership, they would make you a little happy. I could have bought a Nissan from any other dealership (i.e., Ford, Toyota, etc.) and I am more than sure they would have fixed these minor issues. LESSON LEARNED: Don't only test drive on local streets. Lock the car door and then check the doors are actually locked. READ your contract. They added $5,000 and gave me a much higher rate than my credit union. However, I am honest, and take everyone at being honest. And the manager, that leaves the msg below to contact him. That's only for show. He hasn't called, nor returned my call. This dealership is the WORST. And the 5 stars, I am sure are from those that had issues, they (Nissan Greenacres) fixed and then asked the writer to update. Stay AWAY from this store #GreenAcresNissan read more

My wife and I arrived at the dealership to purchase a used vehicle. Initially, they attempted to charge a fee for inspection, $1194. They said it was a process they administer on all used vehicles to correct any discrepancies. They follow a checklist, filters, fluids, malfunctions, tires, etc. We refused to pay this amount and negotiated the reduced price, $655.99. There were 2 factory recalls on this particular vehicle, VW Beetle. We were aware of the recalls and had an appointment with the VW dealership to correct thi issues. Apparently, the VW service department also performed an inspection. They found air filters that required replacement as well as a bad battery and low fluid levels. Green Acres Nissian charged us for an inspection they did not perform. They also attempted to force alternate financing to increase their profits. We arrived at the dealership with a pre-approval from our bank, Bank of America. Despite our refusal, they performed a credit inquiry without my permission. Throughout the entire transaction the representatives lied to us and attempted to add "Junk" fees to the sales agreement. Complaint: 21030924 I am rejecting this response because: I received a rejection letter from Bank of America (BoA) regarding an auto Loan. We specifically told the sales manager, Matt, NOT TO RUN OUR CREDIT and WE DO NOT WANT TO APPLY FOR ANOTHER AUTO LOAN. We arrived with a pre-approved loan letter from BoA. Despite the letter, the sales manager wanted to apply for another loan thru their BoA contact. We declined and offered our letter. We called the auto loan department of BoA to allow the sales manager to discuss our pre-approval with BoA. As far as we knew when we left the dealership with the automobile, this is the loan that was executed. On 18, December, I received a credit alert showing that the dealership, Greenacres, performed an Equifax credit check on without my permission. Furthermore, Greenacres submitted an auto loan application on 26, December with BoA. WITHOUT MY SIGNATURE OR MY PERMISSION. On 31 December 2023 we received a loan rejection letter, App. #65796998. Because of the reasons stated on the rejection letter, we believe it was rejected because the application was submitted without our permission or social security number. We confirmed the submission of the second auto loan application and the reasons for rejection with the representatives at Bank of America. The loan application, the one resulting in the pre-approval letter, is app. #65500218. The application number the dealership submitted to The Bank of America, WITHOUT MY PERMISSION, the application that was of course, denied, is app. #65796998. We have attached the rejection letter. With the help of the BoA Auto Loan Department, we verified all of the information provided. We will determine if the submission of a loan application without the consumers permission is a violation of any regulations and submit them for investigation to the governing authority. We would appreciate any information you could provide that would help us hold this dealership responsible. Sincerely, Emile Jette We noticed the inspection report(s) submitted by the dealer. We wish to also question the authenticity of these inspection reports. On each of the reports they list the mileage of the vehicle as 21258 miles. When we purchased the vehicle, it had less than 18,000 miles on the vehicle. We will submit a photograph of the odometer as evidence to this fact. We also checked the sales contract listing the mileage as 17493. We hesitate to upload a copy of our sales contract due to the sensitive information it would disclose. We will if absolutely necessary. If this dealership cannot list the vehicle mileage correctly, how can they be trusted to submit an authentic report? I am very confused are you looking for money from us for the inspection that you claim was not done or are you now looking for money from us for your claim that we ran your credit without your authorization? We have already squashed your claim that your used vehicle was not inspected. Do we now need to waste our time, proving your false claim that we ran your credit without your authorization? BBB parties, amicably come to a resolution on factual Events and claims between a business and a consumer. Greenacres has not "Squashed" anything. They provided an inspection report that has the incorrect mileage on the report. This certainly calls into question the authenticity of the report. Furthermore, we have the report from the Volkswagen dealership that the inspection either was not performed or completed in such a shoddy manner that it failed to discover even the most basic issues on the vehicle. We are sure it is very easy for a dealership to generate a false report. An authentic report would have the correct mileage. FURTHERMORE, we want to determine of the dealership violated any regulations by submitting a false auto loan application and without my permission. read more

I wanted to purchase a truck I saw online. I requested more information on the vehicle online. Salesperson Jasmine called and invited me to the dealership. With Jasmine's perseverance, she put together a deal on a used Nissan Frontier (not the one I originally went in for) that I could not say no to. The one I purchased was newer and had much fewer miles than the original truck and a better price point. Jasmine is extremely personable and I felt very comfortable with her. I was on strict budget and she went out of her way to find me the perfect vehicle. With her help, she got her manager Kenny involved (very nice gentleman) to get a good price. When they hit a block, his manager Frank (very knowledgeable) jumped in. They put together a wonderful deal for me. They treated me with kindness and respect and I am extremely happy with my new truck. I feel I am now part of the Greenacres Nissan family! read more