I have been a customer of Feldmar Watch Company for years. I don't visit often since I typically go…read morein only for repairs, but whenever I do, the service and workmanship truly impress me. I recently came in to add a link to a Hermès Apple Watch I bought for my husband. The band was too small, and Hermès does not offer individual links. I brought in an off-brand link that claimed online to fit, but it didn't. To my surprise, my salesperson, Caleb, was determined to find a solution. He and the watch repair specialist decided to reshape the link and polish the metal to create a perfect match. My husband and I genuinely cannot tell which link was added. The price was extremely reasonable, and Caleb seemed just as happy as we were to achieve a perfect result. I highly recommend Feldmar Watch Company.

Feldman Watch Company is AWESOME!!!! With the Apple Watch…read morecraze that began in 2015 I had not worn my Rolex Datejust watch in over ten years. After realizing just how intrusive my Apple Watch was (constant messages, access to emails, calls ....). I'd had enough so, my husband took my Rolex to Feldmar for maintenance. After about six weeks my watch was in pristine condition and ready for pick-up. The entire process could not have been any better. You will not be disappointed everyone is so friendly and professional. Thank you

We discovered Essential Watches when watching Producer Michael several years ago. Last year, I saw…read morea new Rolex with rose gold and diamonds. Couldn't find it anywhere. Called Essential and was treated as if I were a collector. Got my watch and made new friends. Last week, I called Fred to buy a new Rolex for my husband. He found what we wanted and my husband loves it. Highly, highly recommend. P. Collins

Seth and Steven could not be better people to help you find the watch you need…read more I was in communication with Seth for a few months, simply due to my own last minute schedule issues which made me leave town for a while. When I returned, Seth immediately returned my contact and arranged a time to stop by the store. My watch was delivered fast, safe, and in care of Essential Watches and I look forward to continuing business with them!

Sue is super responsive , helpful and a genuine person. I'd contact her if you want a watch fast…read more I like the experience she has provided and I would definitely use them in the future. Thank you!

If you want good service on service, then I highly recommend West time I took my son's submarine…read moreRolex antiqued watch to have the wrist taken in on the band and they were able to do it so it's pretty complicated but they made it so easy and the prices are very fair and if you need your battery changed or anything simplistic in regards to your watches, this is the place to go!

Extremely knowledgeable and great inventory -- I'm headed there this week…read more It is a watch collectors dream.

Nobody more trustworthy in the watch Business than Philippe. I have done business with Philippe on…read moremany, many transactions. Always treated fairly and honorably.

Great customer service competent staff happy with my purchase!!!!…read more Love my new watch band

I can't say enough good things about Timeland on Olympic…read more This is one of those rare family-run shops that still does things the right way. Every time I come in, they help me immediately, treat me with kindness and respect, and clearly take pride in their work. No pressure, no upselling, just honest service and real expertise. Most recently, they helped me fit and cut an alligator strap perfectly to my watch on the spot, changed it for me, and made the whole experience easy and pleasant. They were generous with their time, complimentary, and genuinely happy to help. That kind of service is hard to find these days. What really stands out is how human the experience feels. You don't feel like a transaction. You feel welcomed. They clearly care about their customers and their craft. If you're looking for watch service, straps, batteries, or just honest help from people who know what they're doing, this place is a gem. I'll keep coming back and recommending them to anyone who asks.

So happy to have stumbled upon Rodeo Drive Time ; came here to get my watch polished , it now looks…read morebrand new again ! Uria and David gave the best customer service and experience - both are so friendly . Saving their number on my contact list , looking forward to doing more business with them .

Amazing service. These guys helped me size a watch and it was such a beautiful store, and quite…read morememorably great service. I'll be back!

Tom is the man! He really is knowledgeable and is extremely skilled in his craft. Thank you for…read morefixing my dial flawlessly and he was gracious enough to clean my band as well. If I can give someone 10 stars, it would be Watch Doc! Thank you and see you again!!!

Brilliant place. Yoshie (sp?) is one of the most genuinely warm and kindest people I've ever met in…read moreLA and 100% the reason for this review. They did a brilliant cleaning of my Omega Seamaster; as an avid Bond fan it's been my go to timepiece and it's so wonderful having it look spotless!

I discovered Gearys after a relative mentioned how wonderful the store was. I didn't know what to…read moreexpect but the store literally, has something for everyone. They have everything from jewelry, crystal, silverware, china, jewelry and watches. It is beautifully laid out and I had so much fun looking at all the Christmas decorations. If you want something for that special someone, Gearys has what you're looking for!

I genuinely wanted to have a great experience with Gearys…read more The Beverly Hills store is beautiful, and I respect them as a long-standing Los Angeles establishment. I would much rather buy a Rolex locally through them than go through the grey market or keep searching elsewhere. I also understand that Rolex watches are limited, and I know no customer is owed a specific watch. My first real attempt to start the process was at the Gearys Rolex boutique in Century City after I moved near the area in early 2020. I spoke with an associate I remember as Steven, expressed interest in an Oyster Perpetual and/or Datejust, gave my name and phone number, and understood from him that the wait could be around two years. At the time, I thought: okay, two years is a long wait, but at least there is a path. It might not be today, but two years can go by quickly, and I was honestly happy just to be able to get on the list or into the process. After that, I never heard back from him. I texted him and later returned to Century City to follow up. I asked for Steven again, but was told he was not there. An associate named Joana was there and offered to help. I again expressed interest in the same general Rolex category. I did not think I needed to restart the whole process because I believed my information had already been taken and that I was already in whatever request or wait process had been described to me. Over the years, I came back in person a few more times. Each time, it felt like I was speaking with a different sales associate, and I never really received a clear status update, request confirmation, or follow-up path. It also did not always feel comfortable to keep asking, because I did not really understand how the process was supposed to work. In 2023, I returned to Century City and tried on another Oyster Perpetual. I still hoped I was building toward eventually being offered one or at least being considered. After that, I honestly started to feel like the Rolex path just was not going to happen for me. I did not really understand what I was supposed to do differently, and after years without real follow-up, I started to let the idea go. What made it difficult was not just that I did not receive a watch. If someone had communicated with me over time, even just to say there was no update or that the watch had not come in, I would have understood that very differently. It would have felt like closure. What felt hard was not knowing whether I was actually in the process at all. Then I read more Gearys reviews from customers describing great experiences: associates helping them, follow-up, updates, first Rolex purchases, available pieces, and people getting watches they were hoping for. I was happy for those customers, but that was the exact kind of experience I had hoped to have. Reading those reviews made me think maybe I still had a fair shot if I tried again the right way. On June 19, 2026, I visited the Gearys Rolex boutique on Rodeo with my girlfriend. We were looking for an Oyster Perpetual 36 or 41 for me, and an Oyster Perpetual 34 or 36 for her. She had recently finished her master's degree and had a birthday, so we were hoping to mark that moment with something meaningful. The store itself was beautiful, but I left feeling confused and honestly disappointed. I was told the watches were hard to get or not available, but I did not leave with a clear understanding of what the process was, where my old request stood, or how to be fairly considered going forward. Afterward, Maral, the sales associate who helped us, texted that she would "update the request," which I appreciated. Honestly, that was the clearest response I had received in over five years, and I appreciated it for that reason. But I still genuinely did not know what request was being updated, whether my prior Century City history was connected to it, or what the process was supposed to be. I am not a huge collector, a celebrity, or one of the store's biggest customers by any means. I am just a local customer who was hoping to get a fair chance to buy meaningful watches for myself or my girlfriend through an actual authorized local boutique. As a Black customer, it is hard not to wonder whether I was perceived differently or not seen as the same kind of serious customer. I sincerely hope that was not the case. But after trying through Gearys for years and still not understanding where I stand, it has been a disappointing experience. I still respect Gearys, and I still think the stores are beautiful. I just wish the process had felt clearer, warmer, and more inclusive.