Jeremy and Claudia led our tour group and they were both amazing! They were so engaging and quite hilarious during the tour. They were very engaging and made the tour very fun overall. read more

I discontinued garbage service MONTHS ago on a vacant house that I am selling. I have called this company dozens of time to pick up the cans and yet they are still here. One can was picked up promptly and yet two other remain, month after month! When I call them, they lie to me every week that the remaining cans will be picked up on Thursday and yet THEY ARE NEVER PICKED UP. This company even required that I send them photos of the cans! My house, curb and the cans themselves have my house number on them and the cans are at the curb. My neighbors are annoyed about seeing these cans at the curb month after month. Passing people put dog dodo bags in the cans! I am at my wits end!!! WHAT DOES IT TAKE TO GET THESE CANS REMOVED??? They are destroying my open house showings! read more

We have been a residential customer of GREENWASTE RECOVERY over 10 years. Since July, 2025, it's all gone bad. Scheduled pickups for September '25 did not happen. No response to letters, messages or phone calls from their management, rate charge increase of 100% from $92 to $200. And they will not return calls to discuss what is going on. Not a good vendor. Where do I go next when they don't respond to a customer's requests? read more

Why do our cities continue to contract with this horrible company? We have been trying to get a larger trashcan for four years. Their tiny trashcan is not conducive for our family. We have called them probably a dozen times. Can't speak to a manager directly. We put our trashcan up on the street at least six times for them to come and exchange it out and nobody shows up we get the same excuse. I'm sorry we're low in inventory. Low in inventory for four years? Our cities don't care about us San Jose, Nor Santa Cruz. They really just don't care and they are inflated with employees. I deal with them as a business owner in every aspect. I wish I could retire there that bad. read more

Their billing department is an utter mess. When my CC expired, they did not notify me of declined payment and sent me to collections instead. read more

I hate leaving a negative review for an essential service like trash collection. Sadly they have us captive in Santa Cruz County and we have to put up with this lackluster service company. In the past 10 years Greenwaste has either forgotten to pick up all 16 cans at our rural street or just the recycle green or blue cans. This happens at least once every 3 months. Most recently it was two weeks ago they skipped just a few trash cans? I don't know why this happens and customer service never gives an explanation. They typically ask us to wait until next week pick-up. There also seems to be more of a regular occurrence for the FREE cans of green and recycle? Two weeks ago the mechanical loader on the truck destroyed the lid of our green bin. I called it in and they were scheduled to pick it up yesterday. I called mid-day and said they hadn't exchanged the can yet. Customer service said they were still coming. It's now today and they never came so I call customer service and they said I will have to wait until next week. I'm pretty sure they can do better and I hope they do in the future. read more

Their driver damaged my property and knew it. The supervisor and GM agreed to not charge me for one billing cycle. However, that didn't happen. I cannot get my calls returned. Worst customer service ever! Edit: I contacted the CEO who credited my account. read more

God they suck, I mean it's not rocket science, could you make sure you actually dump all the cans ? Horrible outfit, must be embarrassing to work for them read more

Let me start by saying all the people are very nice. However, I've had seven issues with them in the past month. First I called to start 2 accounts for my house and my parents' house, only one was started. Second, when setting up I asked for whatever size garbage the full container was (smaller than recycling but still a full can) the person set me up for a can with some insert in it making it half the size. Third, no one came to get our garbage the first pick up. They apologized and said they'd make a special trip on Friday. Fourth, that "special trip" was not a special trip but our new pick-up day, which is a far more inconvenient day with my work schedule, and there's no way to change it. Also, no one told us of the new day, so I put my cans out when they were originally supposed to. Fifth, on our last pick-up day, they skipped our compost. Sixth, we got our first bill, and two came. One for my house and one for an address that didn't exist. So how did they think to bill us for a house that didn't exist? Didn't they think it's weird that no cans were ever dropped off at this mystery house? Seventh, there wasn't even a hint if any compensation for all the trouble so I had to call and request one. As always the person on the phone was very nice but I shouldn't have had to ask. So, yes the customer service is full of kind people and they deserve a raise. But there are far too many stupid mistakes have been made. Get your act together. I'll be honest, if there was another option for waste removal we'd go with them instead. read more

Greenwaste performs like any monopoly: high pricing, terrible service, lack of customer service if you have a complaint. Their drivers will skip your roller cart if they are running late and then blame it on you saying you didn't put it out. After this happened repeatedly to me I canceled my service with them. I'm hauling my own waste now. read more

This time, Greenwaste came through. On Monday, 5 February, the wheels came off one of the 2-cubic-yard bins as it was being collected. Driver left empty bin and wheels on a side sidewalk, out of the way. Immediately called Greenwaste, was told we'd get another bin the next morning. Brought a bin the next day, was going to leave in parking lot but asked them to place in enclosure, which they did. Wednesday afternoon returned our original bin with new wheels. Thanks! read more

I needed two oversize items picked up. Called and requested. They said to put the items next to the cans on my regular day. I did that. One of the items, a large freezer, disappeared before the pick up. I realized that someone had simply moved it down the street and it was now in front of my neighbor-down-the-street's house. I called customer service and they sent out a truck to pick up the item. Excellent customer service. read more

Zero stars if I could. Green Waste Recovery is the biggest scam of lazy liars I've ever known. They have reported 3 times that my trash was picked up and billed me. NEVER WAS MY TRASH PICKED UP. It's a matter of time before this management is gone. Terrible and shame on the thieves running it. Worst trash company ever. read more

It's bad enough the drivers refuse to pick up the trash and recycling, citing items such as the bin is within 5' of a car, but the customer service reps when they finally answer after waiting on hold are usually helpless at best. 3 weeks in a row they've skipped our recycle bin. It's of course always our fault. Do you ever think it might be the driver? We've lived here going on 12 years and never had an issue like this, it's only within the last 3 weeks where the driver doesn't pick up. Maybe that's too much logic though... read more

After six days, numerous emails, excuses, phone calls and contact with my local County Board of Supervisors my trash was finally picked up... Thank You. With that said, if you received this level of service from your dentist, mechanic, plumber you would fire them. You can't fire your trash company because they have a monopoly contract as the sole provider for your city or county. No competition means higher prices and bad service. Contact your local Board of Supervisors and let them know you want more than one trash service provider. Competition leads to better service and lower prices. read more

I have been over-billed by Greenwaste four times in twelve months. Greenwaste is also complicit in identity theft and violation of the California Privacy Act while trying to collect on their fraudulent charges. Eve more so, they fail to pickup for multiple weeks at a time. Greenwaste has a nice fat contract with the Town. But, if your services are up for renewal, demand your town council put it up to public bidding or identify a service provider with a better record of customer service. read more

Unfortunately, we had no choice in what company we could order a dumpster from; the specific location of our job required this "Company". Customer service is not something they comprehend. We received a bill we had questions on, left voice messages-none answered. We wrote a check, to have it passed in the mail by a late fee notice. When I called to see if we could have the $21 waived on an over $1400 invoice (that was paid and check cashed).... nope! No record of any message they say. A little customer service goes a long way, wish the staff understood this. read more

Green Waste sends around flyers acting like they're actually concerned about the environment. That's pure and total garbage, pun intended. One of the services I called them about was their service to pick up electronic waste. What a joke! I have two old microwaves, a couple old fans, an old computer, an old coffee maker and a couple other small electronic items. And then I found out that the charge is $33.00 PER ITEM!! In other words, they wanted me to pay them approximately $200.00 to pick up all the items. What a farce! read more

This is the most passive aggressive, non-professional group of people acting under the guise of "environmental stewards." This is regarding 100+ unit complex and multiple incidents that have occurred since summer, right up until yesterday: If they don't like what's in you recycle bin, they have no qualms about leaving it on the ground, spread out in the enclosed garbage area or piled on top of the dumpster in the same enclosed area. Another tactic they have is to group the recycle bins in a circle after emptying them, and when residents pull them apart to replace them against the wall, they'll find a pile of rejects Greenwaste has pulled from the bins and heaped on the ground. I'm sure the people who empty these bins think they're being clever, but I assure you, there are 200 people who strongly disagree with that assessment. read more

GreenWaste keeps costs down by limiting its services and charging exorbitant rates. Compost? Food scraps? Throw them in landfill. Dare to let a piece of food paper in your green yard waste bin? Your bin will sit there for weeks until you take it out. Every single other provider in the area takes compost. Not GreenWaste! Is this California or Kentucky? How did this rinky dink operation even get the contract in this state with those ridiculous restrictions!? read more

Horrific customer service. Just tried to call and find out what happened this past Monday a.m. when trash was not picked up. Agent talked over me and said regardless of what time the drivers come on the street - even if they've showed up at 11AM consecutive Mondays it doesn't matter. The cans must be out to curb by 7AM. No empathy whatsoever. Just a real snot. read more

@ 9:26am this morning (11/14/13) on 101 South between Palo Alto and Mt View I noticed trash blowing out of the top of one of your garbage trucks as it drove down the highway - I think the # was PA 526. Can't you cover the top of the trucks with mesh or canvas so the trash is not blowing out? Seems very un green allowing trash to be added to the highways. read more

How about no stars? Seriously. Where do I begin? As others have mentioned their customer service in the field and in the office is non-existent. They make up the rules, you have to live with the decision. They are horrendous about call backs and sloppy when it comes to bill adjustments. While they are anal about where you place your bins, the drivers are careless about placing the bins back near the household kerb. I have had to go several doors down on occasion to retrieve one or all of my bins. And god forbid a car parks in front of your bins. This will get you a fairly nasty note and a subsequent lecture on proper bin placement with photographic evidence. The only green this company believes in is the color of the currency they steal from their customers each month for their alleged service. read more

Don't use their online payment portal! I went on to pay my bill, & multiple times on different days afterwards it duplicated charges that will take 3-5 days to refund when I need that money for bills now. If it's not back in time & I get overdraft fees I will be taking them to small claims court. read more

Literally the worst company in the Bay Area. Been a customer for over 5 years with no problems. They must have hired a new driver because now they won't take our bins. We have called and called and called with the same shitty answers. It's pretty obvious a guy driving the truck is not the brightest crayon in the box. Our bins are clearly over filled now and because of their incompetence and now it's our problem. Run far far away from these trashy trash collectors. read more

Never showed to pick up couch today they better not charge me when they do and also give me credit

These guys are about two centuries behind the times when it comes to customer service. Once at our workplace, they forgot to pick up. We had garbage piling up over the weekend. Then for residential, they flaked on an entire side of my street not picking up. I've used their website, logged in, and sent a service request to pick up the garbage. I had no answer until the next regular pickup day. Sorta after the fact. Anyways, I really wish we could go back to Waste Management. At least you knew what you were getting. read more

Just received my 2014 extra trash coupons in the USPS last week. They aren't putting them inside an envelope so they could be mistaken for an ad or flyer and get tossed. Anyway, I'm thrilled that I do not have to phone them this year and beg for them to send them out and be chastised by one of the customer service folks about how they sent them and they'll send them out again just this once... What a huge relief! I dislike being chastised by Greenwaste customer service people. read more

Very impressed with my driver in St. Leo's neighborhood. He actually gets out of his cab and runs to load the bins. More than what is expected. read more

I just bought a house in boulder creek. A couple snags at first, but thank goodness for Valerie Chavez for helping clean up the issue. If I were to change anything it would be the customer service 'girls' who answer the phone.Even other reviews here say this...SNARKY. There is nothing like being talked down to when you are trying to get a new service to your house. read more

Editing this review in the interest of fairness. Greenwaste has been responsive on the few occasions when one of our cans was missed. Their website is non-intuitive however, which you need to search in order to find the login screen. I also received a bill with a different account number on it and no service address, which was the second bill during that billing period, so I had to call to verify that it was actually for me. read more

Level of incompetence is epic! We moved to the unincorporated area of Santa Clara county 21 months ago. I called Green Waste to set up services because I saw the signs on the cans of my neighbors. The previous owners of my home had a dumpster on the property and did not use weekly trash pick up services so there was no prior service at my location. Green Waste set up the account and I set up automatic payment. My trash was picked up every Thursday consistently and service proceeded smoothly. I had no complaints until my recycling wasn't picked up a few months ago. I called to report the missed pickup and was told that my pick up day was Wednesday. I assumed I had missed a notice about the change and began putting the trash cans out on Tuesday evening. After a few weeks of my trash consistently getting picked up on Thursday I went back to putting out my trash on Wednesday. So two weeks ago my recycling wasn't picked up again. I called Green Waste that afternoon to report the situation. They said that they would investigate and let me know what was happening. When I didn't hear from them by the next Tuesday I called to find out what was happening. When I went through the entire story with Kya, the person answering the call this time, she stated that she thought that we might not live in the area that Green Waste services. It turns out that Green Waste has not provided service on my side of the street since 2010. So when I asked why they had set up the account back in July of 2016 when we first moved here she explained that they had to "go to the county" to verify the address and who should be servicing the account and that it was very time consuming. So their position is that they have been picking up my trash the entire time they have been charging me. They make a special trip to my house on Thursday mornings even though they don't pick up trash from anyone else on my side of the street and they pick up the other side of the street on Wednesdays. When I questioned this version of events and suggested that Green Team, the company that has the contract to pick up trash on this side of the street and does their pick up on Thursdays, has been picking up my trash uncompensated all this time, they said that there is a truck that comes to this area on Thursdays and that they have definitely been picking up my trash all this time so they did not need to compensate me or Green Team. They were kind enough to credit me for the remainder of my pre-payment for the current quarter now that they are aware that Green Team holds the contract to pick up the trash at my home and they will "no longer be picking up my trash." So, either they are full of bull and taking credit for doing what Green Team has been doing this entire time or they have been making that special trip to my house because they are so devoted to customer service and going the extra mile that they make an extra trip to drive up the mountain the day after their regular service day and I owe them a huge apology for believing they are incompetent liars or worse, willfully accepting payment for services they have not been providing. BTW, I called to set up my account with Green Team last week. They were able to verify that my home is within their territory in about two minutes by checking the county website. They must employ wizards... read more

I would like to thank Sarah of Greenwaste for her excellent customer relations skills. I had previously posted a poor review, describing my dissatisfaction of a situation that arose last Friday and after multiple calls to customer service, the issue was not resolved. After posting the yelp review, Sarah called me immediately and resolved the issue in a matter of 2 minutes! She apologized sincerely. Thank you Sarah!! read more

I am a floor manager of a local gas station who uses Greenwaste Recovery as our trash pick up service. Only issue seems to be that at least 2 or more times a month they miss us on out scheduled collection day. It most often happens on a Friday, leaving our station no choice but to utilize our recycle dumpster. Then when contacted on the following business day (2 days later) and I explain what happened, they will credit us the day they missed then charge us double to dump the dumpster we had no choice but to utilize in their negligence to service our cans. Also have had lots of issues with the pickup driver leaving the cans outside our gated dumpster area, which we pay extra to have them do. I advise against using their services to any local business. I hope they can straighten out their customer service someday!! read more

Terrible outdated company. Behind the times. Contributor to global warming and pollution. Recology can compost food and wood and this company can only do lawn clippings? It actually makes me regret moving to this area. Just a completely backwoods company that deserves their crappy ratings. Thanks for destroying the planet. read more

I wanted to get my green trash can removed so that I do not have to pay extra for it. December 18th : I call asking for it to be removed. I was told to leave it out on my collection day (December 19th) and it would be picked up;. December 19th : I put the trash can out on the evening of the 18th, left it out tell around 7pm (I was told it would be removed up by 5pm). The trash can was not removed. December 20th: Called to ask why the trash can was not removed. They said they had to contact the route supervisor to see and would give me a call back. They would see if they could schedule it for removal the next week. I said I would be gone the next week and unable to put it out. They said to just leave it in the street all week. I asked to speak to a supervisor. I got transferred to a voicemail. I left a message asking for a call back. I never got a call back. December 27th or 28th: Called back again asking if they had figured out why my can had not been removed in the 19th. They said there were no notes. The person took the id number off my can and said she would specifically flag my can for removal on my next service date. I was told to leave it out tell 5pm. January 3rd: I put my can out on the night of the 2nd and brought it back in around 8pm. The can was not removed. January 4th: (This is a Friday) Called back asking what had happened. They lady said she did not know. I asked to speak to a supervisor. She called and talked to the supervisor and said the supervisor thought maybe it was a can from the previous company and that's why it was not being removed. I asked if that was the case why I wasn't informed about this after the first or second attempt to remove it: She said she did not know. I asked if she could use the can number I provided on the 28th to check if it belonged to their company. She said she saw no can number in the notes. She said the supervisor would drive by my house, if it was their can he would take it, if not eh would leave it. I asked if he would call me if it was not their can so I would know, she said no. I asked that I be called if it was not their can so I would know, or I told her I would be home all day the supervisor could just knock on my door and talk to me. She said she would let the supervisor know. The supervisor came by my house. I saw him come by so I went out. He stayed in his truck. Supervisor: "You're telling me this can was placed outside yesterday?" Me: "Yes." Supervisor: "I find that had to believe." Me:" I placed it our here on Wednesday night and left it tell 8pm on Thursday" Supervisor: "Well I checked the camera from our trucks and it shows the can was not out here." Me: "Well it was." Supervisor: "Well I am letting you know the camera does not show it" Me: "I put it out here. I don't appreciate being called a lier." Supervisor: "I am not calling you a liar" Then he said he would have it removed and started to drive away. Once I was back in my house he backed his truck up, got out and put the can in the back of his pickup truck. So it took me 4 phone calls, having a supervisor come to my house and in a very passive aggressive manner imply I am lying to get my green trash can removed. read more

I have been a customer for less than 2 months. On my third week as a customer, the bin was not serviced. I called to report it and the customer service agent put me through a host of questions trying to determine if I had put the bin in the wrong place or the wrong materials in the bin which was pretty ridiculous but I went along with it. They came back the next day and picked up my bin and broke off the whole handle. So the next day I had to call again to report that they had broken my bin. Now a week later, they once again didn't pick up my bin. Upon calling them to report it once again. I was again put through a host of ridiculous questions until I finally stated that the questions were a bit tedious and irrelevant as to exactly where my bin is placed. I finally stated that these questions are not necessary and the agent went on to argue with me rudely until I finally told her that she needs to stop arguing with me and report it. She got upset and passive aggressive until I told her that I am not willing to listen to her berate me and for her to just put through the report to her supervisor. read more

On 1/24/17 the GreenWaste truck jumped the curb on the corner of our yard creating two huge gouges more than a foot deep. After all the rains the ground was so wet that the heavy truck really did some damage! Apparently, I should be happy that the truck missed my car because after more than a week I have still not heard from the "supervisor" who is supposed to address my concerns. I had to repair the damage myself before someone broke their ankle (or worse) falling due to the huge ruts. The second time I called GreenWaste to see if anyone was ever going to deal with my damage complaint, I was treated very rudely by an employee named Lupe. Unfortunately, we have no choice of who picks up our garbage and that's probably why they just don't care if your happy with them or not. Too bad. read more

The absolute WORST garbage collection I have ever experienced in my long life. I cancelled my service online in July since I relocated out of their area (thankfully). The web autoresponder said they received it and would contact me. They never did. They claim they never received the cancellation and are continuing to bill me months later. I contacted the owner of the home who tried to have them transfer the service to her as she verified I indeed moved out on July 30. They refused to transfer the service from Aug forward to the owner of the home. What sense does that make in any universe? Someone willing and legally responsible to pay, and they refuse to retroactively allow her to pay???? They are still calling me, claiming they don't have my new address (they have sent me 3 bills to my new address), and still trying to bill me. Their online portal obviously either is extremely unreliable or the customer service reps simply don't update the accounts. The owner of the home reimbursed me for over-payments and still they are trying to send me a partial bill for October, 3 months after I moved. God help you if you live where they provide service. They would get zero or even negative number stars if I could. In a word, they are HIDEOUS. read more

11/5/18 Monday Well today the Gestapo Recycling vests were out in force on our street inspecting and tagging bins. They tagged mine and I immediately went out to see why. I mistakenly placed an old automotive locking gas cap in the bin not knowing that this metal part was not acceptable. And also, they noted on the form that there was a small 4" wood tree branch there and wood was not acceptable either..The wood branch had stuck to some cardboard. The inspector people were right next door when I went out to read the tag. They saw me remove the items they tagged and one of them yelled out to me, "You can remove them but they still won't empty your bin!" I yelled back to him that I would put them in the garbage he just gave me the thumbs up...a few minutes later, the truck came down the street and even after i took out these two small items, did not empty my bin as well as many others on the street. It is obvious that this is not about recycling, it is about PUNISHMENT. Now it will be a week before mine and my other neighbors have overflowing recycle bins..some very elderly...because Green Waste wants to teach us a lesson. They did. This is not about community and helping the environment. It is about money and retribution from this recycling company. It is no big deal to me now Green waste. I now have a larger garbage can and will be placing all my recycle overflow in the garbage. I tried very hard to be conscientious about contributing to helping the environment, but after this and many other incidents with this vicious money grabbing company, I am done. We called them the last time this happened and the receptionist at this extortion outfit said that..."FOR AN ADDITIONAL FEE...CHARGE..MORE MONEY, we will send out the truck to empty your bin after you remove the light bulb from your bin." What great public relations and great customer service....what is our city council doing? read more