Extremely helpful. Feels like you've stepped back into the 1950s from a customer service perspective (and that is a GREAT thing). This place is a center of gravity for the neighborhood read more

Staff is knowledgable and prompt to ask for assistance is required. Not too much more I could ask from a neighborhood hardware store.

This place is awesome. The nice lady that works there suggested I spend an extra 2 bucks on a cutting-in brush and thank god she did. Was a 6/1 of brushes. Got a couple gallons of Aztec Sand Blue And painted my kitchen with a 1$ mistake paint. Great deal! read more

This is the epitome of the corner 'hardware store'. I always get friendly, knowledgeable service when I go there (once a week or so). Things are a bit more expensive than at the huge warehouse stores, but the charm and convenience of the place more than makes up for it. read more

Love the kitchen section. Bought the best broom ever. Always closer than Lowes, or Home Depot, and you can find help when you need it. Thanks Mike! read more

They walk you to help you find what you need; costs a little more here than the big box, but you save it in gas and get the service the big stores just don't provide. read more

This is a small space but they have an amazing selection for the size and are very willing to order. Staff know what they are talking about and very friendly and helpful. So nice not to have to go to a big box store. read more

I've been shopping at Greenwood hardware for 24 years. Best customer service in town. Very knowledgeable and always friendly and courteous.

Our water heater leaked out over the utility room floor on Monday, so we mopped it up. On Tuesday at around 9 AM I called Greenwood Hardware, and got immediate attention. The installer was at my door by 10:15 AM, even though I was scheduled for 11 AM. He had the new tank in place and heating water by 11:30 AM. I'd call that fast service. read more

I needed a new hot water heater. I called Saturday at 4:30 and it was delivered Monday at 9 AM. That is what I called service! They knew size of water heater I needed. They did a great job. I could not recommend them more highly. Kathleen read more

Awesome Job Mike and John! Our 19 year old water heater blew out. Before we called Greenwood Hardware, We made the mistake of calling one of the "big 3" plumbing companies in our area. As soon as they arrived it was about upselling and telling me about equipment and accessories I needed that I didn't need. Even with their "discounts" they had it up to $3,600... Well, my house was built in 2000, plumbing is fine, water heater is in the garage, clean and accessible, and the only code issue was the need of added earthquake restraint bands, that's all! I called Greenwood, Mike was a pleasure to talk to, looked up all the equipment and pricing right away, gave me a quote. He even checked with his crews to see if they could squeeze me in the same day. John came out to the house when he said he would be there, friendly, took one look and said, Oh, very straightforward... had the old one out and new one installed in AN HOUR! Cost, 50 gallon with new stainless connections, earthquake kit.. under $1,200. Quick, friendly, informative, and been at it 35 years. A no-brainer recommending them! read more

Like this place. Love the service. Sure beats another slog to home depot. Would shop here even more if they actually had a bigger selection. But they are perfect for the things they do carry. read more

Solid store. Very knowledgeable staff and it is usually slow so they take me right to what I am looking for. I will always patronize this place to do my part it doesn't go under in the shadow of Home Depot up the street. read more

These guys are the best and really go out of their way to help you out. The one guy, Shawn, i think? (i don't really remember his name but he had shaved red hair) is constantly going above and beyond the call of duty to make sure i get what i need for the cheapest price possible. He once even went out on the street and helped me remove a bum nut from my motorcycle. never let down. keep it up guys. read more

First time in and these guys and gals were awesome. Super friendly. Super helpful. Even gave my dog a treat (: (that's always a plus). I'll definitely shop here again. read more

Great neighborhood hardware store. The staff is very helpful. They have great green options, and returns are easy! Their rewards program is also pretty good. read more

We had a hot water heater installed in 2012 and recently it was only giving two hot showers. When I called for service Mike got John out the next day. In minutes John had diagnosed and cured the problem. I truly appreciate the quick, professional and customer orientated business you guys run. read more

We bought our water heater from TrueValue in January-2010. Recently we had been having issues with our hot water (only getting about 5 minutes worth). I first attempted to diagnose the problem myself, but after a close encounter with electric shock I decided to schedule an appointment with TrueValue. They initially offered to show up the next day, but due to my own scheduling issues I arranged for them to come a week later. Before I could reach my appointment, I had a wet basement....ugh. I called TrueValue on Friday morning and they were there within 2 hours. They quickly diagnosed the issue and because the unit was still under warranty they replaced my thermostat and lower element FOR FREE. Both repairmen were very polite (Mark and I don't recall the other guys name) and took the time to show me what the issue was. I would HIGHLY recommend buying a water heater from TrueValue. I have also been in the store a few other times for small items and have received friendly and helpful service. read more

John was very helpful in getting my water heater thermostat(s) replaced. He diagnosed the problem over the phone and finished the job quickly and efficiently when he arrived. I'm probably due for a new water heater within 1-2 years and will contact them for the replacement because of this experience. read more

Friendly and helpful folks; plus everything a neighborhood hardware store should have.

Personable service, help and advice with projects, good prices, and a wide selection of traditional hardware and home products. I couldn't ask for anything more. read more

I literally don't know what I would do without this place. It is such a nice alternative to the big box stores. The staff is super friendly and helpful and they have a surprisingly good stock of basic items. Love it! read more

Oh how I love this place, at least most of the time. Love their thoughtful selection of items, and sense of whimsy! Usually their service is fabulous. But a few months ago I was there for about half hour picking up some items and when I went to check out, the employee who had been helping me find stuff was talking with what appeared to be a friend or acquaintance behind the counter. Or maybe the guy was an off-duty employee? I don't know. But this friend-guy was talking very loudly to the employee and dropping the F-bomb in Every.Single. Sentence. I kid you not, he saw me and just kept telling this very negative story peppered with the F-bomb. Yes, I know I'm old at 50. But I was horrified and embarrassed. Wish I had said something to him, but I didn't. The employee himself looked a bit uncomfortable but didn't stop his friend. So, I'm sad because I was loving this place and now it's hard for me to visit anymore. Unprofessional to say the least. read more

This is a wonderful neighborhood hardware store. People are very friendly and helpful and the store is well stocked and the prices are great. Yeah for neighborhood stores! read more

Great, helpful staff, with a lot of merchandise. I love this store and have been in there countless times for hardware, tools, electrical parts, paint, gardening supplies and on and on. My wife and I even bought a water heater from them, and the service and install was great. read more

Thank you, thank you Greenwood TrueValue! I brought in a towel rack that I had pulled out of the wall. I had stripped a screw trying to remove it from the hardware and couldn't remove it. They got it out (it took 4 different staff!) and helped me find the parts that I needed to repair the towel rack and replace it. Super friendly and didn't make me feel bad for taking up a lot of their time. I feel lucky to have this store in my neighborhood! read more

LOVE having this place in the neighborhood! Friendly!!!! Helpful!!!!! and always ready with a treat for my furry friend. Refreshing after a recent unpleasant experience else where. Thanks guys. read more

Great job with our new water heater. Couldn't have been simpler, and $200 cheaper (for a comparable unit) than the competitor we also got a quote from. And they're local! read more

I discovered a slight leak in a very old gas hot water tank and called in the morning and was told someone would be available at 2 that same day. John showed up and was in and out in under 2 hours. He was courteous and careful, and totally cleaned up after himself. I couldn't have asked for better service and their pricing was quite reasonable compared to other installers I checked. read more