I had a very uncomfortable experience here and would not return…read more First, the tipping process felt extremely pressured and inappropriate. I had already planned to leave a tip, but when it wasn't what they considered their "minimum," I was questioned about it and even laughed at. That alone was unprofessional, but it didn't stop there. The front desk staff then pulled out a tip sign that was hidden behind another sign--something that should have been clearly visible from the start if it's truly their policy. On top of that, I was charged more on my card than what I was told. Fifteen percent does not equal twenty percent, and that kind of discrepancy is unacceptable. To make matters worse, the towels used during the service had a noticeable mildew smell, especially the one placed on my face, which completely took away from what should have been a relaxing experience. Overall, between the lack of transparency, pressure around tipping, being overcharged, and poor hygiene standards, this was not a professional or comfortable environment. I would not recommend this place.

Very disappointing experience. I booked a 60-minute massage…read moreand it was cut short -- the session was closer to 50 minutes. That alone is unacceptable when you're paying for a full hour. The massage itself was not good. There was no consultation beforehand -- no questions about pressure, problem areas, or preferences. It felt generic and impersonal. Most of the time was spent working over a towel using elbows and forearms, which made it feel ineffective and not worth the cost. What bothered me the most was the gratuity expectation. A 25% tip was clearly pushed as the standard, regardless of the quality of service. I felt pressured to tip generously even though the experience didn't justify it. Tipping should reflect service, not be demanded. Overall, I left feeling dissatisfied and overcharged. I would not return.

I had an amazing experience here today. I had purchased a Groupon for a 90 minute hot stone…read moremassage. Making an appointment was very easy. When I arrived, I was warmly welcomed. They have water bottles and hot tea for you while you wait or for after your session. I checked in at the front and was immediately taken back to a massage room. The room is very nice and clean with relaxing music playing in the background as well as nature sounds of water. The lights are dim to your level of comfort. You can remove as much or as little clothing as you like. I laid down on the comfortable table and waited for my masseuse. You can choose a male or female masseuse when you make your appointment. Laura came in and described what she was going to do. She asked if I had any areas on my body that were bothering me. I let her know my low back is an ongoing issue. I really appreciated that she asked me that and how much pressure I would like for the massage. I have to say, this was one of the best massages I have ever had. She did a combo of deep tissue and Swedish massage all over my body and also focused more on my low back. The hot stones felt really good and the heat level was just right. It was so relaxing and therapeutic. I really liked my experience with Laura. She helped my back feel better which is a miracle. I will definitely be coming back here again for more services. The staff here are all very friendly and make you feel comfortable and welcomed. I highly recommend coming here.

Came for a couples massage and had the most relaxing experience. We were helped by Demi and Amanda…read more It's across the street from Oakridge mall. Parking is fine with three spots in front of the business and more areas to park on the sides. It did not seem like a busy area and parking does not seem to be an issue here. Amanda asked me if there were any areas she should focus on and also let me know I could let her know if I needed her to adjust the pressure. I've been getting massages in the San Jose area for years and Amanda is the first masseuse to ever ask me those questions. They also did a layer of heated towels between the sheet and the blanket that was magical and again, not something we've had done in other massage locations. The room was calming with low, warm lighting while we undressed. It was mostly shut off during our massage. The music was also playing low. Very easy to let yourself relax here. The lobby and overall space is well curated. The lobby has a coffee and tea bar that also has water post massage. 100/10 be sure to call and make an appt for you're girl!Can't wait to be back!

Karen has an amazing touch and is very knowledgeable to what she's doing. I was having some neck…read moreissues that would not go away. Our treatment helped to alleviate my discomfort tremendously. I would with out a doubt highly recommend her!

Karen is really great at what she does. She is very knowledgeable and has studied reflexology for…read moremany years, she knows what she is doing and the results show very quickly. Would highly recommend her she also works in a Campbell location on Mondays and that's where I have been receiving my treatments.

ASK FOR ELLA I came…read morehere on a weekday as I was in the area looking for a quick hour relaxation. I walked in and was able to do the 60 minute foot massage. I was then greeted by Ella. She has a very firm massage and hits all the right spots. Enough so that I extended my massage to 90 minutes so she could get my back super good too! Very nicely done Ella! If I'm in the area again with some time to kill, I'll stop by.

Needed a relaxing way to spend my Saturday and since this spot is so close to my work I thought I'd…read moretry it out. The shop appeared clean and staff was prompt to start my appointment. The massage itself was great and just the right pressure. Only problem was I had a hard time fully relaxing because the staff in the back was chatting quite loudly.

Came in with my neck and upper back on fire (extreme pain) but only had 30 min to find some relief!…read moreThe gentleman at the front suggested the 30 min full body massage where the therapist could focus on my problem areas. Zero wait. Paid $45 up front, was lead to a private room, instructed to remove my clothes, and left to prepare before the therapist arrived. I didn't expect that (thought I'd be in the group room), but proceeded to undress, crossing fingers I would be assigned a female massage therapist, as I wasn't quite asked about gender preference. Lying face down, another gentleman entered the room, and began tending to my knots. I kinda panicked in my mind at first but gave it some time. Luckily, he was very skilled, seemingly dedicating every ounce of energy he had in breaking through all these bricks in my back. I was amazed he could make half an hour feel complete in the way that is experienced in a full hour massage. He checked in periodically, asking if the pressure was ok. I said yes -- though it actually hurt like hell -- because I really needed a deep, deep tissue massage. Whew, progress was made. He later met me at the front door, asking if I was okay. I thanked him, tipped $15 cash, and learned his name: ANDY. The name of my late grandfather who I've been seeing in my dreams recently... wild, right?! Anyway, many foot spas are hit and miss. This one's pretty legit so far! As a note, while the music and lighting was pleasant, a soft, sweet aroma would be nice (the bed had a bit of an older smell, that's all).

I went on a Saturday around 3:30pm with no appointment. As soon as I came in, the windchimes on the…read moredoor alerted the front desk, and he came out immediately. I pointed to the service I wanted, and he brought me back right away. I got the 60-minute full-body massage, which was only $65! I paid at the front before my massage. I was put into a private room and was told to change out of my clothes. I went onto the bed under a sheet, and they started the massage right away. I was a little hesitant, but the man was very nice and polite, asking if the pressure was okay and if I was doing okay throughout the massage. He really put pressure on getting my knots out. It really hurt in a good way. He went over tight areas multiple times and somehow always knew when to stop when it was getting a bit too painful. (You can always ask him to go softer, but my neck really hurt and I could feel the knots as he was working on it, so I just took it like a champ). If you're looking to be pampered like you're in a Beverly Hills-style spa, this is not it. But if you're feeling tired from a rough time at work, like I was, and need to get rid of some body tension and relax at a lower price, this is perfect. I did note that the bed had a little bit of an older smell (reminded me of my grandpa), but I did not mind. At the end of my massage, I came out to the front, and he gave me his business card with his name on it. Andy was very skilled and professional. Def recommend!

I had a wonderful experience here! The massage was relaxing, professional, and exactly what I…read moreneeded. The staff was friendly, welcoming, and very attentive. The place was clean, comfortable, and had a peaceful atmosphere. I left feeling refreshed and relaxed. I highly recommend this massage spa and will definitely be coming back!

I wanted to try this place out after seeing their 4.0 rating; which was better than my usual place…read moredown the street; which is getting busy and sloppy. I was quite pleased with my experience here. While it is a little 'rustic' inside (just bamboo screens for privacy in the open area), I had a nice 30 minute foot/30 minute body massage in the public area $45 cash. They raised the credit card fee to $2 for cards. Don't be shy ladies! If you get a male massuse, wear a bra that opens in the back, and they might ask you to remove your shirt so they can have access to your back area. This wasn't a problem. My male massuse had firm pressure to get knots out and was very through and did a slow, job (not rushed or sloppy). I liked this place more as they use oils and not a salt scrub for my feet and legs and then you are rinsed off with hot towel. Its a busy Korean strip mall so parking is a bit tight. I tipped $20 because this man did a good job; don't skimp on the tips please! These folks aren't paid that well hourly and rely on the tips to supplement their income. Bring CASH for the tip so they can take it home and they have sign that says $15-20 MINIMUM tip for 1 hour of work: thats reasonable. total out the door: $65....a bargain massage done well.

Best reflexologist! He knows what he's doing and focuses his time and attention on his skills…read more Don't expect a ton of overhead in staff and surroundings; go in for the care you're getting. It's terrific.

If I could afford it, I would come for an ear, hand and foot reflexology appointment every week to…read morereset my body and soul! AJ's skill is extremely unique and my entire body feels better after his magic. Before an appointment one time my shoulders and neck were quite stiff and after the appointment I immediately felt it was easier to turn my head to check my blindspots while driving home. His ear massages put me to sleep almost immediately in the best way possible. To me, his massages can feel more effective than full body hands-on massages as it truly feels like energy can be released through the specific points he works on and he seems to be very in-tune with what the body needs. My mood is always elevated after an appointment, the worst part is when the appointment is over and my body is wanting more. I discovered him through a former reflexology practitioner in the area who moved away years ago and I am SO glad AJ is available! His style of massage is very hard to find. While traveling in other states I haven't been able to find anyone who matches his skill level in truly understanding how effective reflexology is and how healing it can be. Can't recommend him enough!

My friend girl and I actually found 99 foot spa Massage by accident. My friend and I wanted to get…read morea massage, and we ended up walking in without really planning it. It turned out to be a really good surprise. Cindy was great. She kept checking if the pressure was okay and asked where I needed more attention. You can tell she knows what she's doing. And something I really appreciated is that she can communicate clearly in English, which makes everything easier when you're trying to explain your pain points. 1. Relaxed, clean, and friendly. 2. Calm place with great hands and great service. 3. Simple spot, good energy. Aldo de owner are súper friendly.

I stopped in for a massage, $45 for a 1hr ft massage and when I walked in it was silence and then…read morethe staff members made comments in their native language, pointed/looked at me and started chuckling. Strike one. I pre paid and mentioned I can only tip with my card as I had no cash, so I paid before and tipped 20%. This was before anyone ever touched me, while the massage was an hour it felt like this guy didn't give two hoots or a holler, no pressure, didn't ask me any thing regarding 'too much/ too little' barely used any oil or lotion and really just felt like he was rubbing circles. His hands felt all greased like he didn't wash between massages. For a foot massage the dude probably spent 10 minutes on my feet. Strike two. Leaving the establishment, 3 staff members stood in front of me and said 'tip tip tip? No tip? Cheap cheap' Strike three. I will never set "foot" in this place again. Complete waste of money.

Very relaxing. Be careful not to fall asleep and start snoring and drooling!! haha…read more Good service

I've been going here for years. Penny is absolutley amazing! I get deep tissue with her and feel so…read moremuch better after. I just wish they would have heated beds. I find myself getting cold during a message and would love to feel warmer.

During Monday to Friday, Footlax has some very attractive packages. As one of their options, you…read morecan get a 60 minute body massage plus a 60 minute facial for $125 so I had to try it. In a private room, the massage is a set routine with no room for personalization. With English at a minimum, there is no way to explain to work on troubled areas. Lighting is very dim and music is soft. In the same room, the facial takes place with the same person, I think. It's difficult to tell with the dim lighting. During the facial one of the products they used was very oily and it got into my eyes. Additionally, the mask product was still stuck to the sides of my face and nose. When I arrived home, I had to get a warm towel to try to extract the oil from my eyes and scrub the mask from my face. Whatever they use, it's tenacious as it took some scrubbing to remove. While the massage is a standard non-personalized routine, I would return for the massage as the prices are attractive. However, I am unable to recommend the facial due to the application and products that are used. With cash, there is a small discount.

10/10 recommend…read more First time here. I had a full body massage and a facial. I should have asked for her name because she did great work!