Let me start off by saying that the repairs done to my car were great. My car looks brand new…read more However, WORST customer service ever!!!" I had my car repaired in February of this year. I paid my deductible when I picked up my car. Not sure why, but when my insurance company settled up with the shop, they also paid the deductible. I was notified by my insurance company that the deductible had been paid twice and that the shop should refund the deductible that I paid. Well, that was 4 1/2 months ago and about 20 phone calls later. I have yet to receive the money owed to me. The shop says they are now "corporate" and that the claim is with their accounting department. Again, it has been 4 1/2 months... No one ever answers the phone at the corporate office (which is in Arizona). No one ever returns calls / messages - I have left over 10. I am now paying an attorney to write a demand letter... RIDICULOUS!!! Good luck with this shop if you ever have an issue with payment. Jennifer Eller

The customer service was excellent at Great Plains Auto Body, starting with Latrice and AJ at the…read morefront desk. They were friendly and professional, so I felt confident that I would have a great experience from the beginning. They took down my information and asked my preferred method to be reached. They also made sure I was comfortable while I waited for Enterprise Rental to come meet me. I was kept up-to-date on the progress of my car either by phone call or text. And they finished on time!! I was satisfied with the work done on my car. It looked brand new. I'll definitely continue to do business with Great Plaines Auto Body as my needs arise.

I'm shocked that there aren't more reviews for Rebuilder's Auto! This place has never let me down…read more They are honest, transparent, and reliable. This autumn, I came in to get my car looked over and ready for winter, and they quickly helped pinpoint key areas that I needed to be safe, without gauging me to advertise for every service possible. The team clearly prioritizes focusing on fixes that will truly improve your vehicle and experience. I also visited for some problems with my air conditioning, and they quickly helped me in identifying my best solutions moving forward. When I decided that it wasn't worth the fix at the time, there was no pushing or pressuring that I experience at most mechanic shops. As a woman, it's been hard for me to find a shop I feel comfortable in, and this is it! As a woman, I feel respected and safe walking into this shop, knowing that they will assist me with exactly what I need and never push me into unnecessary fixes. I recommend all my friends come here when they need anything from an oil change to help getting fixed up after an accident! The value of service for what you pay here is top notch.

I previously rated them at a ten and have been going here for many years. Today I purchased a…read morevehicle with them and signed the title after going to the DMV I realized that the title was not properly signed, and I went back to get it signed, and was told that I can no longer purchase the vehicle. Also, I've been going here for about a decade. And have the i've been credible as a customer yet was treated as if I hadn't been. Would not recommend. I was also told that they are not known for selling cars yet. I have seen themselves several, so I wasn't sure what the issue was with selling one to me. The title for the car i sign had two owners. I was unaware of that until arriving at the DMV. After notifying him, I returned to figure out the signing process. After leaving the building, I was told that my money will be returned to me. And I will not be getting the car, even though I had already signed on the title and given cash. Not trust worthy people at all. Now my name is on the title of a car that I do not have the possession to. Would not recommend this place. The sad part is I've been going here for about 10 years. So I thought I would be treated better then this.

I had such a great experience here. I was having a problem with my Subaru and Don was able to get…read moreme in only two days later when everywhere else wouldn't even look at it for another two weeks. It turned out there was a problem with a part that was recalled and he explained exactly what it was. He told me that although I didn't want to go to a dealer, that would be my best bet because they will likely fix it for free. He also didn't charge me for diagnosing the problem. He was extremely kind and honest, I feel so much better knowing exactly what the problem is and that I won't be dragged along when I take it to the dealer. I will definitely bring my car back to him in the event I need repairs in the future.

i called to have my muffler looked at because it was loud, they told me to come in and they would…read morelook at it, they had me come under my car so i could see what was wrong (a hole in my y pipe) i asked questions they answered them, we figured it would be good for me to get it patched instead of replacing the whole thing, he showed me prices of y pipes and told me if i patched it then replacing it will come later but for now the patch should last me a couple years, we set an appointment for my next available day and he told me it would take about an hour, today was the day and it took 30 minutes. affordable, nice, clean. i can't speak higher of any other auto shops bathroom, it was heavenly!!! love the people and my new-sounding car!!!

I got other estimates that were way more than Acme Auto for a paint job on my Nissan Rogue. Curt…read moregave me my estimate while I waited. It turned out great. The paint matches perfectly. The estimated time they would have my car was exact. The office staff are very nice too.Very happy.

I went to Acme for the first time April 1 and Curt (the owner) was the absolute nicest guy -- felt…read morelike I knew him forever, and right when I first started talking to him I could sense the sincerity and integrity of this guy and the place -- one of the cleanest auto and body shop repair places that I have ever been to. To make a long story short, Tires Plus, on 132nd and Maple told me this Ford Escape of my daughter's which I had just spent a bunch of $$ at Tires Plus to put a new AC compressor in and recharge a few weeks ago now needed more work. But, when we tried the AC on warm days and even the day after leaving the place the first time after the repair it was not throwing any cold or even cool air out. When I took it back in, assuming it was under warranty from 3 weeks before, they said it now needed a new evaporator coil. The cost? $1600. I took the car back and took it to Kurt at Acme. He and his mechanics checked out the whole AC system to find out it was only a fuse and now the AC is working great and Acme did that at minimal cost. I will keep bringing my cars to Acme. Thanks Curt and the whole crew at Acme!! Dana Mantini

Scheduled a service with SLCC for a windshild chip repair. Prompt response time, friendly front…read moredesk staff helped get a timely, convenient appointment time. Unfortunately, during the service, the windshield was further damaged and ended up with a crack instead. Was notified of the damage by owners and offered to replace windshield at half cost. After discussion, it was agreed upon that the windshield would be replaced for free. They were able to get this accomplished fairly quickly within a week or so. Overall, a very professional interaction. Would use this business again and recommend to others.

Kaleigh was great from the start. Although this was a small repair she made it seem important…read more She kept us informed throughout the process and kept the cost below the original estimate. Most importantly got the vehicle fixed on time.

They were ready for my truck and they were finished on time…read more They are tops on my list

Nice people but they charge 189 per hour and they magically found all these things wrong with my…read morevehicle. I have never seen crazy quotes for basic work

This isn't the cheapest body shop in town, but consider what you're doing - you're repairing an…read moreinvestment, and for that, you don't want to skimp. You save in the long run. I needed damage from a parking lot hit and run repaired on my fairly new car, as well as paintless dent repair after having a door opened onto my side panel. After some research into area shops, I decided to try OCR. I was highly impressed at how clean, efficient, and professional the office and the garage was. The estimator who worked with me was very honest, and the estimate was accurate to the actual services performed. The service was fast, too, once I went in for the repairs - one day turnaround - and fairly priced. The repairs I needed were minor and cosmetic, so I did not work with insurance and I can't comment on that aspect, but they do seem to work with all major insurance companies. All the little things I needed done got done, and when they finished, they lightly detailed my car, including buffing out some scratches on the hood, which was a nice touch. Of course, I hope I never need to come back, but if I do need a body shop's services again, I'll certainly be a repeat customer.

We scheduled an appointment to get an estimate on hail damage. My husband took time off to take our…read morecar in. When he got there, they refused to do an estimate without an insurance claim number. We were getting the estimate to determine if a claim was worth it. Since claims count against you, we wanted to ensure it was worth it to file one or just pay for the damage ourselves. To further add insult to injury, they didn't tell us this when we scheduled the estimate, forcing us to take time off unnecessarily.

Honest, timely and thorough service. Not going to be the cheapest in town, but far from the most…read moreexpensive. Definitely worth the few extra dollars for the honesty and care.

DO NOT go to Terry 's These guys had my car for 7 days!!!! Apparently you should not take them any…read morevehicle that has a problem with a computer part. So anything built before 1970 should be okay. Thier vendor who tells them how to program new computer based parts takes 5 days to help them. Day 1 it took them all day to start looking at my car. Day 2 & 3 was the weekend. They aren't open. Day 4 my part didn't arrive until the afternoon delivery. Well I'm not surprised, if you don't order a part until after 4 pm, you aren't going to make the morning delivery. Assuming they actually order the part before they left on Friday. Day 5 they are in line to be helped program the part. But the vendor had a lot of their employees quit. But I was on the list... Day 6 I'm still on the vendor's list but they haven't been called yet. Day 7 the got hold of another vendor and they will there some time this afternoon. I guess the vendor they waited 3 days to call is actually able to do their job. They got it done in less than 1 day. Terry's customer service is as bad as their vendor's. I had to call to get updates on the status of my car. Then it was Ford's fault... Then I should be happy because my car IS fixed. Of course it's fixed I didn't take it to the shop to drive it home with the same problem!