On time, reliable, quick to respond and so friendly. I had to get to GRR very early and then got…read morehome super late and where I'm located Uber is very hard to get at those hours. It was so reassuring to know I had a ride and pricing was very reasonable.

Ernest was great. He made sure we had the vehicle that was requested and was very professional. He…read morewas early and communicated with me and was patient even in the rain with the Bride and Groom.

I had to call last minute because my other transportation fell through. The driver answered right…read moreaway and showed up 30 minutes after calling. He was very efficient and polite. Highly recommend!

Prompt, courteous service, and a clean van. I'm docking one star because when I called, I didn't…read moreget a terribly professional-sounding answer, simply a "hello". I would have appreciated some initial confirmation that I had reached the correct number, rather than specifically having to ask if I had reached GR Flat Fares. Also, be aware that your driver might not take card. When I asked, our driver said he preferred cash, but it wasn't clear if he could take a card. Luckily wasn't an issue for us.

Our flight was delayed about 2 hours, and we arrived on July 21st around 3:30 AM. Terry from the…read moreWest Michigan Car Service was already at the GRR airport, ready to pick us up. Both Greta Hun and Terry were pleasant to communicate with and helpful. I'm delighted to find them here on Yelp to solve our dilemma of arriving late at night. :)

I received an immediate response, asking for a phone consolation to firm up my request and a price…read more At their request I immediately provided my phone number. Never heard another word.

We used them once in 2025 and it went well. We scheduled another ride to airport for early this…read moremorning. They responded that they could provide the ride at the correct time but I didn't notice until A few days before that they had the wrong date. I responded by email asking them to confirm that the date was today and they responded with a vague message saying reservation is confirmed. I sent them another email requesting whether they could also pick us up from the airport on a return trip and making sure that they had the correct date. They never responded. I called them the night before the trip asking the same thing-no response. When they didn't show up at 4:45 in the morning when they were supposed to, I called again and the gentleman that answered the phone apologized and said nobody told him about it and that he was in Kent city. We ended up driving ourselves to the airport and will have over $200 in airport parking fees thanks to their non-responsiveness. Obviously will never use them again or recommend them to anyone.

Could not ask for a better ride. Timely, clean car and excellent experience. Also the driver is all…read morearound a great person

Friendly, professional driver arrived exactly on time and ensured the path was clear for me to…read moreenter the car given all the snow accumulation. Trip to GRR airport was quick, the vehicle was clean, our conversation was pleasant and drop off was right at the door for my airline. Will definitely use this service again. Should have requested the driver's name so I could request him when I next visit my family.

Express Executive Cars is perfect for my Airport transportation!! I have been struggling and…read moresuffering with Uber and Lyft unexpected exorbitant surge pricing, not showing up or "no drivers available" for years trying to get to/from GRR Airport. I ended up in panic mode all the time dealing with underdeveloped ride share in Grand Rapids. Now that I have found "V" my problems and headaches are over. Thank you V for your prompt professional service in clean late model vehicles. Finally looking forward to Air Travel again now that getting to and from the Airport is pleasant, stress free and ON-TIME!! Thank you V !!!

The Uber app indicated a driver was "6 minutes" away from the airport. So I choose this driver as…read morean "Uber X." Then it took 5 minutes for the app to confirm the ride with this driver. Then it showed the driver was 22 miles away and that he would be there in 24 minutes!! WTF? While waiting this long is clearly a first world problem, we've been traveling for 12 hours to get back home and this was the capper to a really long day. There were regular taxi's available but I chose Uber based on bad information provided by Uber. If you cancel, you will incur a fee..so we just dealt with it. I've used Uber a lot since they came into existence...but I think I'm done with them. I tried to use their website to discuss this problem with them but they have very cleverly made it impossible (or I couldn't find the secret door) to let them know about this situation. I hope this review helps other.

Doesn't serve this area well. None available from Amtrak Station to downtown hotels at 11pm. I had…read moreto walk in snow a kilometer with luggage. Boo.

I started using the Rapid after my car broke down and couldn't get it fixed mainly as a last resort…read morefor when a ride wasn't available and found it's actually very freeing. I found it to be intuitive for new riders and the drivers very friendly and accommodating. For those who need a basic overlay (like me): you look up your route (or put in your beginning and end destination on the site and they'll make one for you) and the time it'll be at the stop closest to you. They generally make this time but can be a few minutes late but will never be early. You wait for those departing to get off, get on, pay with either cash or one of the cards you can buy from them (or those new machines they've set up) and sit down. If you are taking the bus to Central Station so that you can board another bus or plan on walking to get on another route after getting off request a transfer immediately as you pay your fare. If you need to transport your bicycle you pull down the bike rack on front by pulling up on the yellow handle and putting your back wheel into the groove closest to the driver's seat. It is all labeled. Then you secure it with a spring-loaded arm that fits over the front wheel. Some might think duh!! But a lot of my anxiety in starting to take the bus was not knowing exactly how everything would work, which for someone who didn't grow up taking the bus might be a mystery. Drawbacks are obvious, taking the bus is slower than driving and it's more difficult to leave at a whim particularly anytime after 11-12 at night or before six because the bus isn't running. Weekdays during work hours can be busy with students and workers but I've never had an issue getting a seat. Weekdays most routes run once an hour so if you think at six ten, I think I'll go hop on the bus it's likely you'll look and see it already came at six o' four and you have to wait until seven o'four. For what it is though, the bus is a good service that saved me many a time.

This is the best transit center downtown because the fact there's so much buses that goes to places…read morelike Caledonia or Plainfield, charter Township or Alpine Township, or Byron Center, Township like that's really really far from downtown and they put in so much work for the buses too. They have really new buses, and they're really clean And this is the best transit center ever I've ever done and my favorite row is route. Nine Overall, the people inside the central station is really nice.

Farhad is by far the easiest person I have ever worked with. Communication was top notch and he was…read moreso helpful. I would recommend them for all your limo bus or transport needs. I will be using them for all of our events in the future. I cannot thank Dadds enough for all of their help!

They were very good with communication, gave me the name and number of the driver if we had…read moreproblems-which we did not have any problems! They were right on time! Very professional and the bus was clean!