Love their selection of organic cheeses or even just different varieties. Their ice cream is great when they've got unique ones in stock. Sometimes the store is a little sparse but when they have good items it's a nice place to shop. read more

Customer service is horrible the people on the floor are no helpful they are rude & they put there task before for customer service.. There is one person that stands out the most in bad customer service I believe she's part of leadership of some sort & she is very unpleasant and needs to be retrained in customer service,,Because it only takes one bad seed to ruin a operation.. read more

There seems to be a high turnover rate with cashiers at this location and understaffed at times.Perhaps management isn't taking the time to properly train their employees and instead just chooses to replace them. I usually visit this location after work, which is a busy time of day and the lines are usually long and employees seem stressed out. Perhaps if management had more of a presence at the registers during the busier hours it would help the cashiers focus on ringing up purchases instead of having to do price checks and answer other questions.I have witnessed too many customers being rude to cashiers who are just doing their best to keep the line moving.Thanks for listening:) read more

Usually I go in and I really enjoy seeing the deals and always buy in bulk because of them. Today I encountered an extremely rude cashier who made my experience not well I understand kids have attitude problems but they should leave them at home and not bring to WORK. So when I first walked in deals caught my eyes as always needed to go to the bathroom the young man on shift stopped what he was doing and opened bathrooms for me was EXTREMELY nice and wished me a nice day I continued shopping after and get to an item clearly listed for .99 cents there was NO other spots for it either big white paper tag with .99 cents on it I get some because yes that's a great deal I get to register first this girl was helping a lady in front of me she CLEARLY told her she wanted to be rung up for waters instead of doing so she started ringing up my transaction and told her she already started with another customer so she'd have to wait like omg I'm surprised the lady didn't say anything instead she said ok I'll go put these groceries in the car and come back in for the waters. I noticed the item that was clearly tagged for .99 rang up for 1.99 I addressed it very nicely said "there is a sign back there that says that they are .99 " she cut me off before I could say anything else and talked over me saying " you got it from the wrong spot and I'm not changing the price " like whhhhhaaat I responded to her "I didn't get it from the wrong spot it's clearly marked but it's fine" she again said very rudely "I'm not changing the price ". I asked her for her name she said " I do not need to disclose that " I then asked for the manager she said "It's not going to change anything but ok" . Started ringing up the next customers items while mine are still needing to be put in boxes since they were out of bags mixing our items smh. First of all when employing these kids they should have to watch a video on YouTube or something on how to respond properly to a customer I still wanted the item because 1.99 was still a good price to me so her not adjusting the price is not the problem the problem is how she addressed it giving attitude is not ok in a work place especially in front of other customers very embarrassing I didn't argue with her I waited for manager she said what EMILY should have said "I'm sorry, I'm going to look into that item now and fix this issue" that is the appropriate response she also said she would talk to Emily and apologized for her behavior I'm leaving this review because I'm hoping she'll see this and fix her attitude like I told her and the manager it's not over the price it's how she addressed it and was very rude about it. I'll still continue to shop at the grocery outlet because I do enjoy the deals but hopefully next encounter with Emily is a pleasant one so I can update my review read more

Please be advised for the scam and theft from this location UPlAND they tell customers if they want their receipt or not and if you choose not to have your receipt and even though you have your card charged for it and you represent that as a proof of purchase they would still deny your return, it wasn't even food purchase was a zepper for flies worth $ 6 dollars and change i brought it back the same day to return it cause it was not working the manager they told me his name Mikea refused to refund it claiming I have to have the actual original receipt when I have a proof of purchase on my phone app wallet. Very disappointing I use to purchase all the time from them . NEVER AGAIN read more

I'm a bit shocked to see only 3 stars for this location. I'd give it 4.5 stars but that's not an option. I've been coming to this GO for years and can almost always find one or more products that are a killer deal. Produce for me is hit or miss--sometimes it looks great, sometimes not, but that's true for supermarkets too. I've legit never had an issue with the staff, but the only time I've interacted with them was check out. Anyways, I think it's worth checking out :) read more

I have enjoyed going to Grocery Outlet for several months, but on April 7th, 2026, I left my cart in the middle of the store and walked out. There was a dead mouse in one of the carts. This was totally unacceptable, and I hope the store manager does a better job with pest control. YUCK! read more

The store prices are great, the new employees ruin the experience. Rude and disrespectful, not to mention prejudice. Even if you are white & of color you cannot discriminate against African Americans. Owners, you lose paying customers when you hire employees with bias. read more

I have seen good deals here during the holidays. Good place to get wine. I've purchased tasty bell peppers too. Today however, they didn't honor an online price for water, decided to shop elsewhere due to this. As I entered I was surprised to see it so dirty. The entrance is filthy and the outdoor area needs a good power wash. read more

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From this day forward, (2024) we will post pictures from the Upland location ONLY. I gotta say that this location has a good selection of brand merchandise and food items. Grocery Outlet staff are all Friendly and provide Exceptional customer service! This Upland Grocery Outlet location offers High quality merchandise at great prices! Therefore, be sure to make this your one stop shop! read more

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I love shopping here, they have great deals. I had a return a day ago and the two male employees were very helpful.

I haven't been to this location yet but I do go to the one here in Rialto by my house so I give all of them a five star I always find things that they don't carry at other stores but overall ,it's a great place to get the stuff you need. read more

We went today Nov. 11 2021 at 7:30pm to the Aldi on Mountain Ave ontario Ca to bye some food and the price's were higer then a week algo and then when we went to the check outline the girl in the register 2 was not professional and didn't know how to treat customer. Some one needs to trian her again in costumer service in wish the costumers is always right. She won't have a pay check if it wasn't for the costumers. Please handle this employee she is stealing from all the costumers change the store bags when the government give them for free to food stamps holders. Nov.11 2021 at 7:30pm Hoy fuimos a Aldi en Mountain Ave en ontario para algo de comida y los precios estaban más altos que en una semana y luego, cuando fuimos al esquema de verificación, la chica en el registro 2 no era profesional y no sabía cómo tratar al cliente. Alguien tiene que volver a probarla en servicio al cliente para desear que los clientes tengan razón. Ella no tendrá un cheque de pago si no fuera por los clientes. Por favor, maneje a esta empleada que le está robando a todos los clientes, cobrando las bolsas de la tienda cuando el gobierno las entregue gratis a los titulares de cupones de alimentos. read more

Grocery Outlet - Grocery Near Me - Upland, California

The outdated dairy products in the store. Takes too much time to shop looking at every items expiration date

Update 11/13/20: I received a response from the store manager and they let me know that I could come in anytime and purchase all the available items at the lowest advertised price. I appreciate their quick reply, and my respect for their store has been restored. I'm sorry that it had to come to me writing a scathing review to bring this issue up, but sometimes things have to be brought to light for others to clearly see before they can be repaired. Thank you Grocery Outlet. You get my FIVE stars now. --------------------- --------------------- Well that sucks. I really liked this store, but today I had a really bad experience at the Hollister CA store. I bought my regular items such as bananas, yogurt and some salad dressing, and then I went down the cookie aisle and I found a recently stocked shelf full of Mom's Best granola, which had four recently printed signs, clearly indicating that each 12 oz and 13 oz bags were 99 cents. There were almost a hundred bags of the mom's best granola ready to be purchased, but they are usually double the price. I've gotten them for $0.99 before, so I wasn't very surprised that the sale was back. Please note, This price could not have been a mistake, this shelf had recently been stocked and the stickers that are printed are carefully controlled, everything is computerized, it is not something that an employee arbitrarily types into a machine and prints out. I took 100 bags of the granola to check out and proceeded to buy them. the manager told me that the bags are ringing up at $1.99 and they would only be allowed to sell me two bags at the 99 cent error price. I contested this because the tags on the shelf were printed four times!! and were very clear, the dates were correct and the items were the same as the ones on the tag. there was NO mistake. They would not let me buy all the bags and proceeded to write down their corporate office phone number and the name of the store manager. I will promptly be contacting their headquarters to complain about this. I was very eager to buy over a hundred bags of these granola products which I very much enjoy eating with my lunch smoothies. I really liked grocery outlet, but this pissed me off at such a egregious level that will cause me to have difficulty buying anything at the store ever again. to anyone that thinks that this is a minor problem, they should be aware that there is a California Law called weights and measures. The problem that I encountered is very serious and no store policy can hide behind what occurred. I will be contacting weights and measures to file a complaint immediately. The law is called the weights and measures law in California, image attached. http://www.expertlaw.com/forums/showthread.php?t=109555 read more

Grocery Outlet - the price of a grocery outlet - Grocery Near Me - Upland, California

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This a nice little store to do some quick groceries shopping in. They have a big variety of fruits, veggies, frozen foods and not to for get....WINE!!! I wasn't playing on getting wine as part I'd my purchase, but I saw a Red Moscato wine, and ive seen nor tried it before, so I had to grab one....especially for $2.99, heck yeah I bought it! read more

Grocery Outlet - I dont know about fries in my ice cream :-/ - Grocery Near Me - Upland, California

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I caught this location charging more for the same products. They upsell a ton of their items. Unethical, and Despicable especially in this economy read more

Very disappointed with this grocery outlet they had merchandise with coupons on the merchandise in their store and would not honor them so what they should do is take them off. No customer service here but like they say you get what you pay for it. Start reading the reviews that should help you pick where you want to shop, funny the owner apologizes but not once offers his customers a coupon or a discount on his mistakes or his employees. Maybe if enough people stop shopping there he'll see things differently. read more

Grocery Outlet - They need a new sign that states even if the coupon on Merchandise we will not except it, Poor customer service. - Grocery Near Me - Upland, California

I came here a few times it's OK nothing special. At times i went for a good sale on certain products they had at a steal like Gatorade in the bag a big bulk bag, Also they have some good prices on coffee for the k-pods. I'd come here again for special sale items. read more

You have to read labels on the food because a lot of it is expired or close to expiring and you have to ask for price check if your unsure because a lot of times the tag isn't there or incorrect. Everytime I come there's also a shoplifter that gets away with it but just now I needed an extra bag for my stuff bc she only charged me 2 bags and I asked for one after I paid and she didn't give me one I had to pay for it while there was already a line of customers. So that was really wack. I don't steal but u can't give me a 10 cent bag because my items outweighed the number of bags I was charged cmon read more

My husband and I decided to check out the Grocery Outlet out of curiosity, but weren't expecting much of anything. The way to describe Grocery Outlet is like how the store "Ross" is. You can find expensive name brand items as well as "cheap" items, but they never have the same items at any given time. You can't order items or ask them to save items for you because even the employees don't know what they are receiving. The girl who checked us out stated that it's like Christmas for them every time a shipment comes. The employees we interacted with were helpful and friendly. Some items we found were: ==================== *Straus organic ice cream (Dutch Chocolate and Brown Sugar Banana) Note that you can normally find Straus brand ice cream at Whole Foods, Sprouts and Gelson's. *Edy's Frozen Custard *Nutella (large jar 25.5oz) was only $3.99 - Those go for at least $7-8 at other stores like Target, Smart n' Final or Stater Bros. *Kikkoman soy sauce (large refill sized) *Organic bread *Pita chips *Lay's Korean BBQ & Thai Sweet Chili flavored chips ($0.99) *IZZE Sparkling Clementine and Blackberry in 12-oz glass bottles for $0.99 *Organic Flour *Organic Cane Sugar *Organic Butter *Coconut Oil *PAM Coconut Oil Spray *Pre-bagged Salads *Wine *Martinelli sparkling cider *Shampoo/Conditioner, soap *Detergent *Medicine *Pots, Pans, Tupperware Some other notable items were that pork loin and chicken picnic pack was $0.99/lb and bananas were $0.49/lb. (Usually bananas are like $0.62/lb at other stores like Stater Bros or Ralph's.) TIP: Check the expiration dates on items you purchase. Again, you can't find everything you need here, but if you look hard enough, you'll find some great deals. Especially if you know by heart how much you pay for them normally at other stores. (just be smart about it and be able to compare!) A couple items that we couldn't find was low sodium soy sauce and sesame oil so we went to an Asian market afterward. 32/100 Reviews for 2016 read more

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Bought this yesterday morning ( 03/04/19) today this is how I find the muffins. NOT ACCEPTABLE!!!! I get this is a bargain market but this is not okay. Owner/ management really needs to get their shit together read more

Grocery Outlet - Moldy Muffins - Grocery Near Me - Upland, California

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Where do I start?! The owners are nice and throughout the lock down they worked theirs tails off for us, I could see it. I love that I have found some insane (good) deals!! The catch is...it's an outlet. What you bought today may not be there tomorrow! Fantastic prices on most things. read more

The managers or owners of this store (I have no clue which I was dealing with) are some of the rudest people I have ever dealt with at a store. Im not one to put a store on blast, but between getting some very rude customer service as well as being an eye witness to racial profiling in the past at this store I'm just extremely disappointed in management. Please train these people how to deal with customers in a kind and happy manner. Besides that, the store is extremely clean, most of the workers (besides management) are very kind and professional. Will I return, Yes.... will I deal with management, NO! read more

I love the vegan and organic items I can find here but what's up with the cashier with the turquoise hair. He's always glaring at people, looking all judgmental. It's pretty creepy and makes me uncomfortable. read more

This place WAS great when it first opened. Original management knew the brands to bring in and pricing made sense for an outlet store. Ever since new management took over a few years back prices have skyrocketed, there aren't any great brands, even employees seem unhappy. The store has a high turnover rate with their employees, which tells me they don't treat their people well. Seems like new management is only driven by "bottom line". it feels like goods are brought in based on how much markup they can get out of them not based on demand or brand. And if they do bring in branded items with short dates they charge full price for it.... I expect short dated items at the outlet store however I don't expect to pay full price for them. I go in only when I need something desperately. I feel taken advantage of. If I'm gonna go pay Ralph's prices then I want Ralph's shelf life and quality. read more

Just discovered this location today . It was aiight,found a few things I hadn't seen in a while at stores . Not as much stuff as the duarte/san Gabriel or even Compton locations but still had some good deals . Love how GO stocks Cracker Barrel cheese products and name brand products at a discount . read more

It's definitely inexpensive here so I enjoy going for that, however, check your food before you buy it. I bought two things on separate occasions here that were molded that I didn't realize until I'd driven home already. Not terribly molded, but a few bits of mold sprouting across the items. Either way, still gross. I scrolled past reviews and saw that they are under new management, not sure if that's a recent development or not, so I wonder if this problem is solved and employees are taught to FIFO now or not. Overall, it's a nice, inexpensive place to get groceries, I do recommend it, just check your expiration dates and thoroughly inspect the items you purchase prior to putting them in your cart! read more

Cool little neighborhood market in Upland on the Northeast corner of Mountain Ave and 8th St. in Upland, next to the Dollar Tree. I've been going here for a while, and the prices are pretty good. I agree with others that you do need to check those expiration dates and also check the amount at the register. A lot of the best eye popping deals in the store are on items that need to be consumed pretty quickly, so keep that in mind. The pricing is sometimes off but that just due to the number of new grocery SKUs they're moving. Use this market for spot buys. Sometimes things you like are not always going to be back in stock after they sell out so get what you can, when you can. read more

New grocery store in the upland area (where the fresh n easy used to be). They have the basic stuff you'd look for at a regular grocery store: frozen foods, cereal, cookies, chips, vitamins, pet food and even organic stuffs. The thing about this place is that mostly all of this stuff is marked down to a bargain price. Savvy shoppers will notice (and you savvy shoppers know who you are) that there are some "gimmick" items on the shelves that aren't SUPER deals...but guess what, if you get it here, it'll definitely save you a trip to another store to get that item and, it is still probably a penny or two cheaper here. They mark some items with "WOW" and for the most part, I was WOWED by them. I'm talking a HUGE jar of mayo (like a gallon) for $5.00, 4 pack of Rochefort 10 beer for $8.00 (here's looking at you craft beer nerds), and a tub of coconut oil for $10.00. Go ahead, say it....wow! It seems like a lot of the snack food items are taking a break at this store between your Vons type grocery store and .99 cent store. But that's not a knock on this place at all! It's totally stuff you'd be tempted to buy at either place, just discounted deep enough to want to try it from here cuz by the time it makes it to the dollar store, you'd be looking at it like "nah, seems sketchy in this dollar store setting". I know YOU know what I mean....seriously, cool snacks at great prices you wouldn't pay $7.99 for, but would totally pay $1.50 for. There's a good selection of wine and beer here too! Their definition of "craft" wouldn't sit well with all my fellow craft beer enthusiasts but, that word (craft) has faced scrutiny recently, so let's just say they've got a good selection of different styles and brands here. Hopefully, this place thrives and becomes a store south Upland needs after losing Fresh n Easy and Trader Joes. I picked up a bunch of stuff I needed for the house along with some stuff I didn't. I also saved a trip to the Walmart / Target as I was able to pick up some laundry detergent, dish soap and dog food around the same price as I'd get at either place. read more

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This store has lost touch. It's one to avoid now. Every time I go there's something that will ring up higher than the posted price, which is illegal. If you catch it they will change the price for your total, without apology. They will not update the price in their system, so they can keep over charging. Watch your bill, I guarantee something will scan higher. read more

POOR CUSTOMER SERVICE! Today I went to the Grocery Outlet in Upland on Mountain Avenue. I called first to ask if they carried a specific item and the employee that answered sounded like I was bothering her when I asked if someone could check on an item for me she sighed and said with an attitude "hold on", she left me on hold for about 5 minutes and I hung up. The reason I called first was that I wasn't particularly close by and I would have to drive several more miles to get there. So, I decided to go anyway and look for myself. When I entered the store the cashier at the register (which I'm assuming was the one that answered), never greeted me, she just looked down as a customer was approaching to pay. Fortunately, the item I was looking for was in stock (lucky for her, because I would have told her I was the one that called). I found other great deals and made it to the checkout with the same cashier, once again...no "hello", no "did you find everything you needed"...nothing. She just started scanning my items, never even asking if I wanted a bag. She never made eye contact and just told me my total, I paid and she gave me my receipt, never told me how much I saved and she just turned away as though I didn't exist. I'm a stickler for good customer service, if these employees aren't customer-friendly they shouldn't be working at a grocery store or any place where they will have contact with people, and I'm a firm believer that if you don't like your job, find another one, don't waste your time being miserable and treating customers rude. I will refrain from saying her name, but in case a manager or corporate person reads these reviews, I was there at 9:55 am and checked out at 10:21 am and she was the only cashier during that time. read more

I love grocery outlet, amazing discounts and plenty of brand name stuff on sale. You may not always be able to find the exact item you are looking for which is alright with me because I like variety anyways read more

This place is AWESOME!! The prices are great and the selection of products is fantastic. Items cycle through weekly so every time you there it's basically a new adventure. Highly recommend!! read more

I love shopping at this location because of their organic options. It's definitely one of my regular spots to shop. I write this in hopes it will make a difference with staff training. On Tuesday, I was left frustrated when the staff would not allow us to get close to the fridge section (rear of store). I understand their job is to restock, and that's what they were doing, however they prioritize the restocking and block the customers from shopping. I even mentioned to them I wanted to grab an item, but they didn't move out of the way and instead seemed irritated that I was there. Perhaps reminding the staff to prioritize the customer. Also, asking a price on an item should prompt them to find out for you versus just saying "I don't know" and not bothering to help. Other than that, I love the items available at this store. I hope it gets remedied. read more

Groceries with a heart. There is a Grocery Outlet Bargain Market closer to me but I still go to the Upland store because when I don't see something, there is always someone on the floor to help, usually Kathy. I used to shop here even when it was a Fresh and Easy store because Kathy is so friendly and knowledgeable. She starts customers like family, and that is pretty hard to find these days. They were smart to keep her on when the store switched hands. Customer for life! read more

Hi everyone don't get cheese it was expired a long time ago and all the fruit we're expired too

Rude af !!! Johnny honestly needed to get fired I called to speak to someone and he hang up on me . Johnny customer service was so disrespectful I asked him if they had kombucha Apple they had it before and he roll his eyes . I wanted to ohhhh but I stay calmly . He was so disrespectful because he give. Me a attitude and when I said to speak to a supervisor he said ok and then hung up on me I don't support this store !!! The girl is awesome she have amazing customer services but Johnny read more

The winner of the worst baggie skills in a ten-mile radius. Separate all items to fit in individual bags. Instruct not to bag milk. Find potatoes an a gallon of milk on your yogurt and tofu. Discover when in the parking lot. Stand on the heat and rebag your groceries. Drive home read more

I'm a regular shopper at many grocery outlet store because of great price, today I found a good deal on 12 pack beer at really good price as pictured. Not 1 not 2 but 12packs. They cashier is pretty nice but after they called two manager, manager LEE the old guy Denys their mistake and this is bait and switch and tell me each bottle is 2 dollars instead of whole case. The tag clearly shows 12pk. If it was one. It would show xx oz with it instead of 12pk. Very disappointed with this shopping experience. read more

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