Max is the best! We've been seeing him for several years now. He not only gives an excellent…read morehaircut, but he's an affable person. You'll really enjoy your time talking to him as he gives you a fantastic haircut.

Max gave me a wonderful haircut and beard trim. I'm ashamed to say I was later than I hoped due to…read moretraffic, but he was so professional and is clearly a master at what he does!

Quency was is a great and attentive stylist. The staff was also welcoming and hospitality. Great…read morehaircut experience!

I went to Salon Quency again after 8 months, and I left wondering why it's been so long and…read morereminding myself that the distance is totally worth it. When I entered, the individual at the front desk greeted me kindly; seriously, I don't even want to say that they train them well (though they probably do) because I get genuinely good energy from everyone in that place. About my haircut and barber: I showed Quency a picture from last year and told him I wanted something like it, but I'm so tired of the cowlick and I want another option. Let me tell you, he understood what I wanted, but KNEW what I needed. He asked what I thought about a style totally different, but cute, trendy, and fairly easy for me to fix at home. I'm of the mindset that you only live once, so why not. When he got started on a faux hawk type cut, I told him I'm surprised he thinks it'll work out since I have relatively plain hair without much volume. He paused and told me that that's his job! I put my trust him when I took off my glasses, and he got to work. When we were done, I was honestly really surprised. My hair, which usually feels textureless and honestly quite burdensome, was stylish and contemporary. I am so glad that I trusted his opinion and went with something new and confidence-boosting. He walked me through the steps to fix it up right and made sure I was happy before having get me up. He matched my vibe and got me what I needed by avoiding any cowlick issues, so there were lots of wins today.

I thoroughly enjoyed the experience and the quality cut. Ava makes a solid old fashioned and Kesha…read moreknows how to cut hair. Will be back.

I'm always happy with the quality of the haircuts and the stylists and customer service of staff at…read morethe Navy Yard location. When everything runs smoothly, the experience is great and that's why I've continued coming back. I do want to offer a warning to others when planning a visit. On multiple occasions, I've made a reservation and received confirmation (which I can show), but when I arrived the reservation was not reflected correctly in their system. This has resulted in me being turned away more than once. I've remained a loyal customer through these issues, but it has become increasingly frustrating due to the time wasted, especially when planning my day around a scheduled appointment. The issue appears to be technological rather than staff related, but it's something others should be aware of so they can plan with fair warning. Sharing this out of respect for others' time and with the hope that the booking system issues get resolved.

I followed my stylist (Cedric) to this salon, and I really do like the vibe here. I have observed a…read morediverse array of clients being welcomed efficiently (the salon uses updated systems for booking and client information, which means you can book/reschedule via an app) and treated warmly. My direct experience has been a continuation of a high-end, professional, and warm interaction for all my cuts and color appointments.

I love my new hairstyle! Eli did a fantastic job on my haircut!…read moreI added deep conditioning, and that felt so amazing. Everyone was very friendly and welcoming. This place has a great atmosphere. I love posting on Instagram & so I had to come in and take all the pics and videos of her beautiful salon! We had so much fun captivating my whole hair appt experience. (I'll be posting my content on IG soon!) Eli is very professional, talented, and caring. She devotes considerable effort, time, and dedication to meeting your hairstyling needs. She's been my hair stylist for over 4 years now and will continue to go to her! Thank you, Eli. Congrats on your new salon!

Lena cut my hair and arched by eyebrows. She is truly amazing. I never seen a woman cut hair as…read moregood as her. If you go there go see Lena. You will get t h e b est cut I promise. She's the Best I've ever seen.

Lena was my stylist and she did an incredible job! I've never been so happy after a haircut. I live…read morein Baltimore and I'm seriously planning on coming back to DC just so she can keep cutting my hair. She knows how to work with your hair, style it, and teach you how to take care of it. She is a 10/10 stylist and knows how to carry great conversation during the cut

Ashley did a great job with my hair today. I needed a trim and wanted to add a few soft layers…read more -1 start because the website, confirmation emails and numerous texts all fail to make it clear that they are CASH only. While the do have an ATM inside, there are still fees associated with that and not everyone brings a bank card with them.

Very happy with the haircut and will return. However, I had to wait about an hour to get a…read morehaircut. And this was after I called first and was told to come in (which made me think there wasn't too much of a wait). I won't go without an appointment next time.

For more than five years, I've trusted Christine at Grooming Lounge in Tysons Corner with something…read moremost people never think about: nose waxing. During a recent visit, Christine asked if Aija could shadow her during my appointment as part of her training. My answer was an easy yes. We all started somewhere. One of the greatest gifts we can offer is the opportunity to learn by observing someone who has mastered their craft. While Christine patiently shared her knowledge reminded me that leadership isn't just about doing the job well, it's about preparing someone else to do it well, too. Thank you, Christine, for your exceptional care over the years, and welcome, Aija. I wish you every success as you continue learning and growing.

A fantastic visit this time. An excellent manicure by Bebe. Sue gave me a terrific haircut and…read morebeard trim. Check in and check out was courteous and efficient. Highly recommended!

Good soot to get a cut in luxury. Bit pricey but staff is accommodating and always offers you a…read moredrink before your appointment

Toured this charming place recently, definitely looks cool and worth the membership. Can't wait to…read morevisit again soon

Thalia and Patti/stylist were awesome as always. Great environment and setup. Thank you!read more

Lucy was amazing. I will definitely be back!! She took her…read moretime and now I have a great haircut!

Kim gave me one of the best haircuts I've had in a long time. She was incredibly detail-oriented,…read moreand her energy was upbeat and engaging. She balanced giving professional recommendations while still listening to my preferences. If you're looking for someone who is attentive and genuinely cares about her clients, please book with Kim!

This review is for Sera…read more I completely understand that a stylist's time is valuable, and I know it's frustrating when clients are late. I also understand why my appointment needed to be rescheduled. My issue is not with the policy, it's with how I was treated. I was made to feel like an inconvenience from the moment I walked into the salon. I had a 12:45 p.m. appointment and called before leaving home to let the salon know I was running about 10 minutes late, which is their stated grace period. The receptionist told me she would let Sera know. At 12:56 p.m., when I was literally one minute away from the salon, I received a call saying Sera could no longer see me because I was late, and she had back-to-back clients. While I was disappointed, I understood. I asked if I could still come in briefly to speak with Sera because I wasn't even sure I needed a full highlight service, and the receptionist agreed. When I arrived, Sera immediately told me I needed to reschedule and seemed unwilling to discuss my hair beyond commenting that the back was "really dark" and explaining that she had returning clients scheduled after me. She didn't seem to know or care that I was a returning client. Sera had done my hair in February, and I came back because I had really liked her work. Not recognizing me in and of itself is not a big problem--I know a lot of people sit in her chair--but it made the interaction feel impersonal and left me wondering if she'd even prepared for my appointment. I was fully prepared to work with Sera and the receptionist to find another date and time that fit both of our schedules. Instead, both were unhelpful, dismissive, and rude. This experience was especially difficult because I have pretty severe alopecia areata that, thankfully, is now well controlled with medication, allowing me to grow most of my hair back. That said, I wore a wig for five years after losing most of my hair, so finding a stylist I trust is still an incredibly vulnerable and anxiety-producing experience. Every time I see someone new, I have to explain my hair loss and why I prefer a lived-in color that doesn't require overly frequent trips to the salon. I chose to return to Sera because I thought I had found someone I could continue seeing. Instead, I left feeling embarrassed, dismissed, and genuinely upset. I walked out of the salon, called my husband, and cried like a reprimanded little girl. I am a 35-year-old grown-ass woman. Policies are important, and I respect them. Kindness and professionalism are just as important. Had the situation been handled with empathy and respect, I would have happily rescheduled. Instead, I left feeling less like a person and more like a time slot or a dollar sign. It seems like Sera may have enough clients that turning one away isn't a big deal, but I was respectful, cooperative, and ready to work with her to find another appointment. I deserved that same courtesy and respect in return.