We have been here before and always felt comfortable and well cared for. I came in and stood at the…read morecounter waiting to check in while the young girl waited on another gentlemen. Then she was on the phone and doing something on the computer. No hello, no I'll be with you in a moment, no smile or acknowledgement. She finally turned and asked if I had an appointment. Still no anything. She may have well of been a robot. What happened to common courtesy and a polite greeting? If you are working in a public capacity you should have some common manners. Everyone else I dealt with was friendly and courteous. My appointment was handled in a professional manner in a reasonable amount of time. First impressions are important.

I had the BEST experience at the Future Diagnostics Group located in Joliet, IL…read more Every person there was kind and more than accommodating! They took the time and patience to listen!! Lori Russ was phenomenal and the MRI techs were great... very caring, kind and very helpful !! I had an MRI done and it was a third of the cost of having it done at the hospital!!!! I have a close relative who is a radiologist and he reviewed the report and had such compliments about the radiologist report!! I RECOMMEND FUTURE DIAGNOSTICS FULLY, WHOLEHEARTEDLY AND WITHOUT RESERVATION!! Thank you to everyone who helped me while I was there. All were completely professional, medically knowledgeable and caring and kind. Will definitely go there again if I should need an MRI again!!!

It was mammogram time again. I originally scheduled the appointment for July 16 at 12:30 p.m., but…read morea terrible storm hit the area during the wee hours of the morning causing a power outage. I had no power and everything at home was a bit chaotic. I hate canceling appointments on the day of service because it just seems rude to me. However, I had no other choice in this situation. I called and spoke to an appointment desk representative who was kind, sympathetic, and understanding. The storm impacted so many people, and she was understanding. Rescheduling was hassle free. My new appointment date and time was set for today at 11 a.m. Well, I put the wrong time in my phone calendar thinking the new appointment was 12:30 p.m. (like my previous appointment). I showed up at noon! I was so embarrassed and felt badly. Tio, the representative, was so kind and understanding. I apologized profusely. He told me that they would fit me in. I told him I'm willing to wait as it's totally my fault for mixing up the appointment time. The waiting room is gorgeous and relaxing. I waited for less than 5 minutes! The technician, Tracyna (I hope I spelled her name correctly), greeted me with a warm smile and escorted me to the changing room. She was so kind, professional, patient, and understanding. I apologized to her, too. Tracyna was so gracious and welcoming! We chatted for a couple of minutes while she explained the procedures and answered questions. She has a wonderful sense of humor and sweet disposition. The procedure took about 20 minutes. I hugged Tracyna and thanked her for being a wonderful human being. I like her so much that when I'm in the building again, I'm going to stop by to say hello. Now, you know my story. I highly recommend Prime Medical Imaging. If you go, please say hello to Tio and Tracyne for me!

I have had x-rays, CT scans, and MRIs here, and they are always professional. The one concern I…read morehave is that the results seem to "not get to" the ordering doctor. I am not sure how they can remedy this but they certainly need to. My last exam, I had a sticky note on the order with the doctor's name and fax number; however, the doctor never received it, though they said thy faxed it. I had the foresight to call the day before my appointment, to ensure the office had the results. They did not, and I had to have it re-sent to the office. The staff is kind, caring, and thorough, but there seems to be something not quite right about ensuring the results get where they need to. I would recommend a "follow-up" protocol be put into place.

Dr. Mike Demartelaere is thorough, patient, and a good listener. I had been seeing a nurse…read morepractitioner at Duly in Joliet for typical middle aged male maladies - high blood pressure & cholesterol. I know insurance companies will tell you that a nurse practitioner is "just as good" - they are not. I switched to Dr. Mike and he adjusted my medication - lower does and different meds, and spoke in positive and motivational ways about lifestyle changes. Everything is under control now and I feel great - with less medication. When I had a distal triceps rupture he referred me immediately to a competent surgeon who performed the extensive repair. I can't speak to the negative reviews of office staff that I have seen on Yelp, except to note that many of those reviews are dated and I have to believe that Hedges Clinic has addressed the issue because everyone I communicate with there is polite and I have no problems. I only rated 4 stars instead of 5 because they offer no weekend hours. I understand that doctors and staff want to enjoy weekends off like everyone, but they're in the healthcare industry, which is like the service industry in many ways. Not all working stiffs can take a day off work to go to the doctor. It would be nice if they were open 1/2 days perhaps every other Saturday. Sometimes you have to be at work when others are off to run the best business. That critique is for the Clinic - Dr. Mike still gets 5 stars.

Your appointment scheduler, Maria-- she needs a new job, a day off or a long vacation. One of the…read moreRUDEST and NASTIEST schedulers I've ever had to deal with and I PRAY your calls are recorded. avoid this office at all costs... no wonder it's "easy to get into"

Very sick and calling immediate/urgent care centers to better understand wait times. Was triaged…read moreto front desk receptionist who simply said "We don't give wait times over the phone" and slammed the phone down to hang up on me. Guess I won't be going there.

Been coming here for over a year. Friendly staff. Labs are on ground floor, practice on 2nd. The…read moreMyNM mobile app (Epic EHR) makes it easy to change appointments, see results and send messages to your care team. NM supports most insurance plans. Helps to stick with a provider and their doctors and easily share your medical history and results. Several doctors to choose between to be your primary doctor (PCP).

Was in and out in less than 40 minutes! They ran the appropriate test quickly and prescribed…read moremedication. They still sent sample to lab to get tested, just in case it's anything other than expected. They were all great and super friendly! Refreshing when you're going in for pain/symptoms or not feeling well.

NP was fantastic, spent time helped my situation was very thorough and kind. I wish I could see her…read moreas a regular patient. That's when u know you get quality care. Thank you!

We switched to Riverside Healthcare in Frankfort due to it's location. The past few times that I…read morehave needed to see a doctor, I was told that one of the doctors left and the others were busy seeing those patients. Long story short, I was unable to be seen for quite some time. That is not acceptable when you are ill. I went back to my former doctor in Orland Park where they will ALWAYS make time. That makes it worth the farther drive. The Urgent Care facility that has opened at Riverside, however, is wonderful for certain situations. We will be continue to use it when needed.

I really wish I listened to all the reviews on Yelp. I would not even recommend this place to my…read moreworst enemy. They charge you for every single little thing and then have the nerve to double billed you. I experienced a misscarriage and it seems like all they wanted was the surgery money. They did several ultrasounds to check the status of the baby but didn't do the basic HCG test. They couldn't answer a single question like how far along I was in the pregnancy. They mentioned I had cysts but then refused to answer any of my questions regarding the cysts, even though I've been having fertility issues for over 9 months. This whole experience was extremely traumatic and now I'm terrified of doctors. I have been trying to conceive for months and these jerks just tell me there's nothing they can do "it just takes time". This was the most traumatic and heartless experience. Please take the advice from everyone and avoid this place like the plague!!!!!! Nobody should have to do deal with added trauma during an already difficult time like a miscarriage.

I started with the practice in summer of 2022 and saw Dr. Jones (who is no longer with the…read morepractice). I had my annual with her and she ran all sorts of blood tests, one of which being my thyroid antibodies. In summer of 2024 I saw Dr. Gress' team and they were great to work with. But the nurses and office staff, not so much. Every time I talk with them on the phone I feel like I'm fighting with them and selling my soul to get a simple test. I needed to get in to see someone at the office in December of 2024 but no other doctors were available besides Dr. Danielle. The office staff called me THREE times to tell me that if I see Dr. Danielle, I am not allowed to move my care to another doctor. So basically if I don't like her I'm stuck with her or have to leave the practice. Come December 2024, I saw Dr. Danielle. She was great to begin with, did all the tests that I asked of her but somehow my urine test got thrown out without anyone testing it. Dr. Danielle was reviewing my notes with Dr. Jones from 2.5 year earlier and saw that my thyroid antibodies were elevated and in a state of having hashimotos and Dr. Jones wrote in my notes that I needed to see an endocrinologist - which Dr. Jones never actually told me this. It wasn't until I saw Dr. Danielle that they eventually told me I needed to see an endocrinologist. My two miscarriages could have possibly been avoided had Dr. Jones told me back in the summer of 2022 that I needed to see an endocrinologist. A few weeks later I asked her to prescribe me some progesterone due to my luteal phase symptoms. The nurse called back and said that she will not give me the progesterone (even though another doctor has given it to me in that practice before due to my luteal phase symptoms), and that if i wanted progesterone for my luteal phase symptoms that I would have to take an oral contraceptive, even though I'm TTC!! Every time I talk with them I feel like I'm fighting for my life and selling my soul to get anything that I want or need for my health. I will not be using them for prenatal care once I fall pregnant.

I was petrified to say the least, to go into surgery. My last experience (somewhere else I won't…read moremention) did not go well. But the crew at silver cross surgery center treated me exceptionally well. From receptionist to nurses and even Robert my anesthesiologist. They all really listened to my concerns and I mean truly listened. My Doctor and the crew all made sure i was comfortable. I even had a hot blanket right out of the dryer. If i ever need a surgery again this is truly the only place I will go!!! I have 8 weeks of recovery but It's only been 48 hrs since surgery there and I feel great!! What a team!!!!

Had scheduled a nuclear stress test. That morning I woke up very sick, I thought I had Covid but…read moredid not fortunately. I went online and cancelled my appointment, hoping to reschedule it at a later date. A couple days later I get a bill from the for $100 for being a no show. I called and told them I was sick and was told you must cancel no later than 24 hours before your appointment. Well the day before I felt fine. I have gone around around the block with them to no avail. Now every month I get another statement for $100. I will never do business, in any capacity, with Duly Health. Maybe I should have just gone in and got everyone sick too...

They are still hounding me for services that were covered by my insurance at the time, trying to…read moreclaim I was uninsured, then claiming I didn't update my information properly. To the best of my knowledge, I have not been to a Duly facility. I don't recall the name of the provider, though at least this time they told me their name. Last time, billing said they didn't have that information. Well, it appears they do indeed have access to that information. Which, had they given it to me before, I likely could have had this mess sorted out. I've never been without health insurance and I keep my doctors up to date with any changes to my information. They didn't process something correctly and are blaming me for their error. They say that I requested paperless billing, I absolutely did not. I prefer receiving all medical bills by mail. I have no idea where they sent things. Cool. Just what you want to think about regarding private health information. They billed me under my married name, that is not my legal name as I never went through legally having it changed, nor is it the name I am insured under or use when receiving medical treatment. If you billed my health insurance using a name that doesn't match their records, of course they'll deny the claim. That doesn't mean I am uninsured. It means you are incompetent. Why would you use a name other than the one I provided you at the time I received medical treatment? So here I am, trying to sort out a mess for a bill I've only recently received, for treatment I received almost 3 years ago. It's not about the amount, as it's thankfully a small bill. It's the principle. I shouldn't have to pay for services that were covered by my insurance.