TRASH - THE MOST DISRESPECTFUL CAR DEAL I'VE EVER ENCOUNTERED. JACOB TAYLOR, GM - YOU ARE A COWARD AND A BULLY. WILL TAYLOR III AND TYRONE DAVIS - YOU WILL NEVER GET ANYWHERE IN LIFE LYING AND I HOPE YOU ALL SLEEP VERY WELL AT NIGHT. IMMORAL, UNREALISTIC - FAULTY CARS - DISRESPECTFUL AND THE BOTTOM OF THE BARREL WHEN IT COMES TO A GRIMEY USED CAR LOT. IT CHECKS ALL THE BOXES. MR. GRUBBS SR AND III - THE STAFF IS RUINING YOUR REPUTATION AND BRAND AT THE GRAND PRAIRIE, TX LOCATION. DOUG, DANTE, SIMON, TIFFANY AND JESSIE - THANK YOU FOR YOUR SUPPORT AND I'M SO SORRY YOU HAVE TO BE IN SUCH A TOXIC WORKPLACE. RUN - DO NOT PURCHASE A USED CAR FROM HERE UNETHICAL TACTICS. July 7th, 2023: I purchased a used 2019 Lincoln MKZ. July 14th, 2023: I have to purchase 3 new tires from Discount Tire. Front left had a HUGE impact bubble. The employee at Discount Tire said it's been there awhile due to the state of it...reached out to salesman (Cameron Chancelor), who confirmed I didn't have the warranty that covered tires. He pulled the video with whomever during the intake/recording of the vehicle and said it wasn't there.....he emailed me the video and you can't even see the tire....so I had to replace 2 front due to the impact bubble. $425 for tires Sept 16th, 2023: 7:30pm Lincoln MKZ won't even shift out of gear. My check engine light comes on with a note that says SHIFT SYS FAULT - See Manual. Uber, $20 Sept 18th: I reached out to service and spoke with Doug, who coordinated the towing/warranty/repair shop (thank you, he's literally been my lifeline). He's always available, very professional, and extremely knowledgeable. He's a keeper, kudos to him, and he genuinely cares and takes the extra steps. Uber to work $50 - On my way home, I decided to stop by the dealership and speak with someone to get a rental. I'm put in an Altima. Sept 19th: I received a call that they need to swap the rental, no big deal. I worked close, and Dante came and swapped it out and picked up the keys to my Lincoln. - Now I'm in a Chevy Impala that smells like it's been in the chop shop....leaving work I notice a noise as I'm driving out of the parking lot....I get out to check the tires and notice a big piece of plastic hanging down onto the tire. I have to go back to the dealership and have them trim it. Sept 22nd: I speak to the dealership handling the Lincoln who said 3 week minimum due to back up. I can't drive this Impala for another month. It smells horrible but also made awful noises, very noticeable Sept 23rd: Simone Nardelli assisted me, understood the issues, and swapped me out. I have children to tote around, and I'm driving around in an unsafe car with ENGINE KNOCKING NOISES!?!? This car is legit for sale on the lot. Sept 24th: Driving the new rental MKC and the check engine light COMES ON! Sept 25th: I spoke with Will Adams and will be in by 4pm to switch the rental, yet again. I showed up and had to wait over an hour for the swap. Sept 29th: I go retrieve personal belongings from my car at Lincoln. The car hasn't even been looked at, still parked. I advised I was aware of the turn time and as long as I had a rental I was fine. An hour after I leave Lincoln diagnosed and advised me of the issue. Snapped cord/transmission related. Sept 30: I received a text from Jessica, who advised the car sold and asked if I could switch out. I advised I was not around to do so. Oct 2: I get a call from Will the car has sold, come switch out. I advised him I was off at 4:30pm and could be there by 4:45pm and had to be in and out as I'm my Mother's care giver and she needed a ride to pick up her groceries. I was deferred to Tyrone who knew exactly why I was there and gave me excuse after excuse as to where Mr. Taylor was. I sat there for 4 hours getting the run around and even introduced to Oscar, who broke the news to me that I was not getting another loaner through them. Spoke with Mr. Taylor, who basically didn't believe what I was told by Will, and I needed to get a rental through my warranty. It's now 8:15pm, and when asked how am I supposed to get home, Mr. Taylor said with a straight face, "Uber?" - Uber $35, rental companies open at 8:15 pm, zero. Had I known they weren't swapping, I could've arranged for a rental beforehand. These issues are not minor, and I certainly hope my feedback does not fall on deaf ears. Unsafe, unethical, and I've been completely out of pocket both financially and literally stranded. ~$650 out of pocket expenses for a car purchased less than 90 days ago?!? Daily trips to the dealership for faulty cars and endless time wasted. Unethical, full of lies, and deceitful tactics. read more

Worst customer care I've ever had. Had a scheduled appointment with the salesman and even confirmed the meeting through email the day before. When we got to the dealership to look for the specific car, the salesman passed us to another salesperson who immediately sat us down in her office without even asking which car we were interested in. Then when we ask which car that the had that matched our criteria, she passed us to another salesperson. On top of that, after the visit, the salesman sends me an email wanting to reschedule the appointment he thought I missed. He didn't even know he shook my hand when we got there. No idea who I was, so why even bother sending a confirmation email the day before when you're not even going to remember me? I responded to both the general sales manager and client experience manager with no response. I guess they want to sweep this under the rug. Goes to substantiate all the low ratings of this place. We wound up going to different dealership and purchasing a car that day. Vivian: I was in here yesterday. You wouldn't wait on me. Snobby Saleswoman: Oh. Vivian: You work on commission, right? Snobby Saleswoman: Ah, yes. Vivian: Big mistake. Big. Huge. I have to go shopping now. -Pretty Woman (1990) read more

This dealership is probably the absolute worst that I have ever encountered. From their quality of used vehicles, to the customer service and lack of promptness on issues. It seems as if NO ONE has anything together at all. I came in to test drive a specific vehicle, a 2010 Mercedez Benz. Great mileage for the year. Great on the inside but the outside defintely needed some scratch repair and paint resurfacing. Which was all told to me by salesman Frederick 'Fred' Jones that it would be handled. During the test drive, I noticed a check engine light. He assured that it was only an O2 sensor that needed replacing, no big deal. So I am still ok with that knowledge to proceed. After the test drive, we go through negotiations because I had a specific amount that I wanted to go after the car for, no more especailly since there is some work to be complete on the vehicle before I would take possession of it. A little while after being seated in his cubicle area for 45 mins, he comes back and mentions he has a newer model car with less miles that is within my range of what I wanted. I told him ok we can look but I'm sold on the Benz so this is pretty much going to be wasted time. As he walks me outside, I am directed to a terrible looking Nissan Versa Hatchback, white. I asked him was this a joke, and he was like " Well it is newer with less miles, figured I'd try" Idk what possessed him to even think that was ok but I took it lightly and kept proceeding with the Benz. After another hour of him leaving me idle at his seating area, he comes back with a price that is much better than asking. That could have honeslty been proceeded with before showing me the Nissan Versa but I digress. After I agree to the amount and sign the Grubbs paperwork agreeing to the cost, I am sent over to finance. Ed was my finance guy, he was an absolute pleaure to work with. Very helpful, kind and quick to answer questions. As Ed walked me back down stairs, I stop over to Fred's desk. I am thinking to get some sort of congratulations or next steps of the vehicle and the items that need to be fixed before I took possession of it. He just oddly stairs at me and I am having to ask follow up questions. He guaranteed that the car would be ready for pickup no later than Tuesday the coming week (this deal happened on a Saturday). From the point I left the dealership is when everything gets ten times worse. He provided his cell number in order to reach him if I havequestions while they still have the vehicle. I text him about the deal after reading some items in the contract that wetre not clear. It took him 2 days to respond. By it being 2 days, it was Tuesday, the day I was to pick up the car from having body workdone and a new O2 sensor, right? No. I get another excuse stating that body is backed up but it will for sure be ready before we headed out of town for our daughter's birthday. That day came and I also noticed I left my driver's license there the day before and figured I would pick up the car and license at the same time. I was informed upopn arrival that the car looked great and is almost readhy. Cutting the week in to Friday and our trip out of town, I thought it was best to just say forget it and wait to Monday when we return to pick up. Monday early afternoon while on our way back from out of town, I text Fred to ask if he would be ready for me that afternoon to pick up the car (should have been done at this point). I am told that they sent the car to the Mercedes Benz dealarshi[ for the O2 issue. I was so confused because when I had just asked him Friday regarding the vehicle, everything was great. There was a huge lack of communication and accountability with their sales staff and their customers. When I discover this was happening and I have no car in my possession but finance had already approved my loan, I wanted out. I was not comfortable without having the vehicle and being responsible for something I don't even have nor was in working order. At this point, I startled having a different conversation of canceling the loan with the bank. THe moment I told Fred I wanted to cancel was the moment he started ignoring calls, texts, etc. It even got to the point where I think it may have been communicated to the front desk to either forward my calls or do not answer. I finally got through by using the private block feature on a landline phone ! Long story short, another week of fighting to cancel went on and refunding my $2K down payment, even that took several days to receive a refund. My car buying process was not a good one. I have many more things to add but this has gone on long enough. I just wanted to share my experience a little to let consumers be aware. Don't let the snacks and water in the customer lounge, the overly dressed employees in 110 degree weather or the overly priced Acuras in the front lobby fool you... What you see is not always what you get and this is a great example of that... read more

I brought one of my cars over for a battery test and recall update. I have been having a few issues starting the car, if it had sat for more than 4-5 days without driving. The battery would be dead and would need to jumpstart or charge the battery. I was advised the recall couldn't be done unless the battery was to be replaced, as the battery had gone bad. I was waiting and a text was Sent to my wife on the cost to replace battery. It was $411 for the battery. It was also suggest that the cabin air filter be replaced too. My wife declined the battery replacement and air filter and she then called Me to let me know she declined. She had called the other Acura service center and was quoted $291 million installed and fees. She brought the car over to the competitor and had the battery replaced and also asked about the cabin air filter, they stated that the cabin air filter was not dirty and passed. The battery was replaced, recall updated and a very happy competitor. Now I have had the same thing happen in the past of high prices, so I called to several competitors and got their pricing. Grubbs did match competitors pricing. Just beware it seems like Grubbs is so much higher on serving than others. Very disappointed, but the service gentleman was super friendly and nice. I did reach out to service manager when he sent a follow up email to see how the service went. I pretty much stated the same as above and included the receipt and documentation from competitor. This was 5 days ago and still no response from manager. I think the have lost a customer when it come to car purchase too. I did get another test drive in while waiting at competitor. I think the competitor, Park Place Acura, just earned a new customer for service and buying a new car. read more

Mike DeLeo was a great help and super nice! You definitely want to ask for him when you go in! Everyone was very friendly and I got the best deal in the whole dfw area! They honored the price they promised me before I drove up there! read more

Grubbs Acura - 2021 Acura RDX - Car Dealers Near Me - Grapevine, Texas

Be prepared for the mandatory dealer add-ons and "market adjustments". Sticker on the Acura certified vehicle was $41K, but that's only where the funny numbers begin. It's $41K plus another $4-6K in mandatory add-ons BEFORE you add TT&L, and if you push back on those they'll come clean that it's really about "market adjustments" to sell over MSRP or recommended purchase price. Seriously, the sales rep was really nice and helpful, but clearly has no other choice but to play the Grubbs financial games. Just be upfront and slap a $45K price on the window sticker if that's really what it will take to purchase the car. I appreciate the experience we've had with Lexus, where the price already includes the certified Lexus services and the walkout price is the sticker plus TT&L. That's honest and a customer centric approach, even in 2022 where there is little movement in price. read more

I purchased a 2021 RDX from these folks and I have had the worst experience! To begin, I felt pressured into buying this vehicle after being given the option to drive it for almost a month. Good faith right...not! When it was time for me to trade my 2018 Toyota Camry they tried to lowball me on my value and changed the numbers many times on my paperwork. When I went back to review my docs I noticed that I was not given the right amount. The correction was made and at this time I also requested to have the warranty package taken off. I was told that the warranty had been cancelled, and still as of today 4 months later. The warranty still has not been cancelled. I've been told by the Finance Manager that he was not in charge of Accounting and that the cancellation had been given to this department. Today as of 2/25/22, the policy still has yet to be cancelled, and I was told by Allstate that they would reflect whatever date the dealership put in for the cancellation. I've called and can't seem to get anyone to help me with this! Additionally, at the time of purchase, my car was not delivered properly. Having to take the vehicle back to the dealership to confirm that there was fluids in the vehicle after trying to use the windshield wiper function. I should have went to Sewell :( Never will I buy or recommend this place! Don't buy from Grubbs! read more

These guys are awful to deal with, deceiving, and liars. Son and I were prepared to pay sticker price for a car being advertised on cargurus, after five (5) days of back and fourth and talking with a Sr. Sale Associate named Al, we noticed they added a $2,495 fee to recondition the car that was never advertised. Done with these scammers. read more

AVOID this service department. I have no desire to ever go out of my way to this Acura dealership for service. The guy that was my service advisor the first time (can't remember his name) he was AWESOME and the only reason I came back to have the most disrespectful, unprofessional " Dept. Manager". I simply asked for the service record to show that I was getting my car serviced for a Service B. Not an oil change... I paid over 700.00 for an oil change and tire rotation?? Um no. I asked them to make those changes so that my maintenance records would be accurate for resell value. The department manager or lack there of comes storming outside and bangs on my window with his business card and tells me to go ahead and write a review. REALLY and you are an angry person, Josh. ( I am not sure if that is his name or if he is even there after 4 months.) I DO NOT recommend their service department, read more

Shysters. $21,500 vehicle, wanted $600/mo for 72 months (Double the listed price). Not worth my time.

I drove all the way to Weatherford and these guys wouldn't even deal at all. They are taking advantage of the car shortage and trying to screw people. They have most folks over a barrel when they need a car. Make the drive to Brownwood. Much nice people who treat you fairly. I got a better car for less money. Got an Avalon with miles, a newer car and saved money. I love Acuras, but my Avalon kicks the crap out of the TLX. Faster and better looking. 375 horse power. It leaves that Acura in it's dust. read more

I was interested in trading in my 2017 Acura MDX for a 2022 MDX. In Grubb's favor, they, at least did return my email/texts. Other DFW Acura dealers didn't. I wanted a specific model, two of which were available on their web site. I drove to Grubbs with an appointment only to find both cars had been "sold". The salesman then showed me 2 cars, with a higher level of trim than I wanted ($5000 more - Bait and Switch). I chose one car, only to find on final negotiations they demanded $5000 over list price with $1700 aftermarket items that I normally wouldn't choose. Furthermore, the $1000 factory incentive went to the dealer. Bottom line, don't buy a car now unless you have to. Beware of predatory sales practices. read more

Wow. I really wish I'd checked reviews before I bought a car from grubbs acura. The preowned car we purchased it fine. The price is acceptable and the car is nice. HERE IS YOUR WARNING: don't buy any extras while working the finance department. They will tell you anything to sell the add-on. In my case, I purchased oil changes and tire rotations for $1,608. When I followed up on how to take advance of this upsell, they said I didn't own it. When I provided proof that I had paid for it, the outline of the purchase was nothing like what the told me sitting in the finance department. They then sent a electronic form to fill out to cancel and obtain a refund. No reply. So I just called Elizabet Reinhardt to follow up on the process. Her voicemail is full. I called right back. The same guy answered and hung up. Do yourself a favor, shop elsewhere. read more

Carl Dehls (service advisor) "lost" my car for around 2 hours while I was waiting for him to fix it. He suddenly found it when I notified his very helpful colleague, Nathan Koelemay, that it was in their parking lot after I tracked it with my AcuraLink app. Overall I spent over 3 hours waiting for Carl Dehls to service my tire which just needed a patch. If you make an appointment, ask for Nathan or Mark, and avoid Carl. read more

What a tremendously disappointing introduction to Grubbs today. I guess my level of expectation has been set high with the Acura dealership I used to work with in Chicagoland. Looking at RDX to lease and there is an offer on line by Acura that did not include down payment, license, tax, extras...... What should have been an easy transaction was made difficult plus the numbers they arrived at could not be fully explained. The sales man had a hard time going over why they were charging me the full amount on items vs the amount I would be leasing. Additionally their was an offer on my trade which was low balled and less than they suggested offer simply to get me in the door. The offer was $3k less than Carmax and was $2k less than they suggested they would give me after sending the VIN and pictures for them to review. Overall what a complete waste of time and effort. I requested some transparency and validation over the phone suggesting if we were not close on numbers let's not waste each other's time, but that seemed to be a rouse simply to get me into the dealership. Looks like I'm heading back up to Chicago to buy my car. read more

My kids went here to buy a used car, so they already had one picked out when they arrived. They test drove it and filled out all of the paper work. Then, the dealership decided a Ford Edge would be a better choice for them. Convinced them to take it, even though it required a larger down payment than my kids planned on. They drove it off the lot and a week later it was in the shop from leaking coolant and overheating. The shop could not find a leak, so my kids just kept adding fluid. A week later it would not start. Back to the shop, and they are told the engine is blown because coolant had been leaking into it, which caused corrosion. Grubbs refuses to do anything about this. They keep telling my daughter-in-law they will call her back, but no one ever does. Also, found out there is a class-action lawsuit against Ford for this problem with the Edge. It seems to me Grubbs new about the lawsuit and wanted that Edge off of the lot. Grubbs should do the right thing here. I'll be happy to write a positive review when they make it right! read more

I am a young lady and have been very intimidated to buy a new car by myself. I had done some research and found a car that I really like at Grubbs Acura. They have gone above and beyond to help me get the best service, interest rate, and warranty. Walid and Tyrone were so patient and understanding and went the extra mile for me! They even offered drinks, snacks, and lunch. It was a great car buying experience that made me feel very comfortable with my purchase. read more

If I could leave a negative stars I would. This was the worst experience with a dealership I've ever had. We are a small business and they completely screwed us despite their claims that "they always do right by the customer". The price on the sticker is not what you will pay for a pre-owned vehicle. They will That offer had an additional line item in the amount of $2,500 for what our sales person claimed was a non-waivable fee to cover a 3-point verification and any additional work that needed to be completed on the truck. We went ahead and purchased it with the agreement that they would take care of the engine light. They had the vehicle for 5-6 weeks after we purchased, had to send it to another mechanic and then when it was diagnosed as having a major issue they refused to cover the cost of the repairs, which turned out to be +$7K. We have had nothing but trouble with that vehicle. Of the 6 months we've owned it it's been in the shop 4.5. We have called and emailed everyone from the VP of marketing to the COO and no one will make any effort to make it right. Not only was there a major issue clearly apparent with the truck (indicated by the light), they didn't keep their promise to repair it despite charging us an additional fee AND the emissions system was disconnected. They entire process was disappointing, costly and could have been a dangerous vehicle. They are liars, thief's and horribly disrespectful and uncaring. We are taking them to court. Never purchase a vehicle from any of their dealerships. read more

Recently purchased a used vehicle from Grubbs and had an excellent experience. Keniecia Ware was our salesperson and she was patient and helpful in getting us a good deal. Mark Itzo was kind and fair in Finance and helped explain the process to us. Best Finance person in any car buying experience I have ever had. I would highly recommend this dealership!! read more

We were ridiculed and I was called Illiterate and was told that I do not know how to read by manager Al Lewis. He got upset because he could not force us to agree to his price. I tried to walk out of the deal as he had really disrespected us and he proceeded to follow us to be confrontational and told me he had 2 degrees to make himself feel superior to me. I was a repeat customer and am very upset about this situation. please address this situation! On top of all of this we were repeat customers and Al has single handily ruined our entire experience we had with yalls location for the past two years! We were so ready to buy a car TODAY and because of Al's unacceptable and lack of customer service and respect your sales person lost a sale and commission. read more

I took my 2011 MDX to Grubbs to have the Oil Consumption Test done. To do the test, they change the oil and you return at several thousand mile intervals to check consumption. I waited almost 2 hours and they charged me almost $100 for the oil change, THEN told me they couldn't do the test because of oil weeping "from the oil pump area". Logic dictates this leak was present prior to the oil change, or they caused it, yes? Why, then, did they continue with the oil change, knowing the test couldn't be done? Answer: They wanted the 100 DOLLAR BILL and didn't give a crap about testing. That's the last 100 DOLLAR BILL they'll get from me. read more

The business practices here are trash. Sales manager was confrontational and rude. Online prices do not reflect 10k market adjustment lol. Lobby was nice tho read more

If I could give nothing I would. I came to look at a pre-owned vehicle. It was dirty and I was on the fence of giving up my car for a filthy same year vehicle. Then came the sales manager and he lowballed my car value and had a 2500 low-jack/special cleaning for their vehicle. Taking NOTHING off of their car. Tried leaving but they had my keys and each time it was wait here, 15 minutes later a new car was pulled up for me to "test drive" and that continued ALL day. I told them I was hungry hot and tired and it simply didn't matter. By the end I would've paid them anything to simply let me leave. Which is exactly how this nightmare ended. They got me into a lease for a car that no one told me anything about. Assured me it would be NO problem if I ended up hating the car (I knew I would as did they) and ending the lease early. Fast forward a few days and the car won't start. Had to jump it several times to get it out there, tried to explain that I hated the car and was heavily misled only to be told money has already been moved too bad too sad. Fast forward to 3 weeks and my loan hasn't been paid off yet so I'm on a late payment status and my car is having to be fixed AGAIN. After I pick it up today I'll have to return it next week for more work. I know salesmen are meant to do whatever it takes to get you in a car but this place presented themselves as a decent "family owned and operated" place that strives for customer satisfaction. It's the opposite. They use the same gross tactics of wearing you down until you're stuck in one of their overpriced cars. They literally charge for EVERYTHING. Also, for a new vehicle I shouldn't be pressured into buying an extended warranty. Apparently Grubbs warranty for new cars is only partial coverage. Terrible choice and terrible experience. read more

Added $5000 market adjustment and $3500 in non-negotiable options. Looking forward to the lawsuit that'll eventually happen because of that. Needless to say I didn't purchase. read more

Be careful, They will double charge you for Destination and Handling fees. This should be illegal!!!! Its on every car now. Also they force the propack down your throat when you dont want it. If you are looking for MSRP then you can forget it. Great car but probably worst experience I have ever had and I have purchased many many cars. Please go to a different dealership read more

Went here to trade in my 2010 lexus es350 for a 2017 nissan pathfinder. I was promised one payment, we shook on it and off we went to finance. This is where the deception began. After making us wait the usual 2 hours so we feel exhausted and give in to whatever add-ons they want to sell you, I resisted. But then it all took a uturn when my payments increased at 72 months, so they said we'll keep the same payment at 78 months. 6 hours in, i'm ready to go home, I sign off on it and leave. As soon as I get home, wife points out the vehicle had 4000 miles more than was advertised. Went back to renegotiate and they wouldn't work with me at all. The finance person said quote "if I was a man, I'd keep my word and honor the deal". Another one said, we'll put an X on the current miles and move on. This is why it's so unfortunate that in 2022, we still have to dodge so many bullets, just to secure a used vehicle. Would you still go to Grubbs Acura? PS They also refuse to give me back my Lexus, so I'm ubering my way to the attorney. read more

I wish I could give a zero stars rating! Do not waste your time trying to purchase a vehicle here! This Acura dealership does not provide the level of customer service that I am accustomed to receiving at other Acura dealerships in the DFW metroplex! I found a used car I wanted to purchase. I called to ensure the vehicle was still available and physically there, and I also made an appointment. I drove over an hour to the dealership! I arrived to the dealer with my drivers license and auto insurance in hand ready to test drive the vehicle. I was told the person I had an appointment with was not available because he was with another customer. Then, the manager assigned another salesperson to assist me. Next, they proceed to make a copy of my drivers license and insurance. Then, they could not find car or the keys. I waited and waited, but the vehicle and keys were no where to be found. So, I drove back home, and the sales manager sent me a text message saying the vehicle was available and requested that I make another appointment. That truly showed the level of service that I received starts at the top with this dealer. A manager and a true leader would never send a text to a customer that was physically there and left! A true leader would do whatever it takes to complete transactions and create customers for life. This dealer demonstrated that they could care less about assisting their customers! The behavior of their sales team and their leaders truly has me running to another dealer to purchase a car! I will never ever, ever go to this dealership for anything! Their level of customer service is the worst! All I wanted to do was test drive the car and have the dealer send a purchase order to my credit union for the dealer to receive the funds! They clearly did not understand the assignment! I will not allow any dealership to waste my time like this! Please save yourself the frustration of wasting your time with this dealer! They clearly do not know how to serve customers that are ready to purchase a vehicle. read more

Dealership opens at 9am but will not pick up the phone until 10am. Will not sell at price listed on their own website. $10k for "market adjustment" but they do not tell you that until they start processing paperwork. They have so many vehicles on the lot because of their terrible shady service, way to live up to the stereotype of Car Sales. Stay away folks. read more

I bought a car from them two weeks ago and had a question about the warranty, and I have left several messages and no on will return my call. It is not complicated, I just need to know the name of the warranty company. I live in SW Fort Worth, so it would be a hardship to drive to Grapevine every time I need something done to the car. Buyer beware-they tried to charge me a 3500 fee for getting the 2018 care ready to sell. read more

Grubbs Acura is top notch! Vivian, the receptionist is awesome, friendly, and helpful. Brandon Rutherford, the Sales Manager, stopped by to let us know who he was and that if we had any questions or concerns, to let him know. I had the pleasure of working with the Sales Consultant, Mike Deleo. He has a heart of gold. Not only is he great to work with, but he does everything he can to help you get the car and features you want at a price that is acceptable to both of you. He is passionate about what he does and it shows. Richard, in Finance, was friendly, courteous and made the paperwork process quick. David Olivarez, one of the Service Advisors, was a pleasure to work with. He helped us get our first maintenance appointment scheduled so that I don't have to concern myself with remembering when I need to get my first oil change. We also got to meet the General Sales Manager, Jacob Taylor. Jacob is impressive. He is the epitome of customer service and a man of integrity. I cannot speak highly enough about him. Based on my experience, not only will Grubbs Acura staff tell you that they care about their customers, they show it with their actions. This dealership lives up to it's name. Their staff is committed to giving you a wonderful experience. If you are in the market for a car, I highly recommend this dealership, and Mike Deleo. read more

Grubbs Acura - Car Dealers Near Me - Grapevine, Texas

BUYER BEWARE!!! There's a reason this dealership has such a low rating. This dealership pulled a "bait-and-switch" on me TWICE!!! I went in to purchase a 2022 Kia Sportage in 2022 for the list price was $25,500. My expectation was that I would be paying the posted list price plus TTL (approx $1593.75) for a total cost of somewhere around $27,094. Imagine my surprise, when they told me that the final cost of the car would be $30,099. This dealer had tacked on a TAXABLE $2495 "Dealer Prep" fee, which they NEVER disclosed. Of course, they love to tell you about the "fine print" that you missed, but even that fine print doesn't disclose how much the fee will be, so it can fluctuate however they see fit. They insisted that this was a common practice on used cars at any reputable dealership, but having bought my share of used cars at many bigger name dealerships, I knew this explanation was an outright lie. Furthermore, maybe it's just me, but I couldn't justify how a 2022 car (just a few months old) with only 4700+ miles (FYI, their posted mileage was less than the actual mileage) and a Carfax reflecting excellent maintenance could possibly need $2495 worth of "dealer preparation" to make the car ready for sale. If that's what they charge for a 2022 in the year 2022, how much do they charge for an older car that would need more work? They offered to remove their version of a low jack from the car, which would save me $1095, but that was still a far cry from their posted list price. Then the manager comes out insists that they can't afford to take anymore off the dealer prep fee but that he will personally give us an extra $300 to get the car off their lot. I didn't care for how they pulled a bait-and-switch on me, so I walked. Two days later, the salesperson calls me back, asking me to reconsider. He tells me that they will still honor the offer they had made. I still had a bad taste in my mouth about their lack of transparency on their pricing, but I went ahead and agreed to buy the car for the offer they had made, and low and behold, THEY DID IT AGAIN! They changed the terms AGAIN!!! They told me that they would no longer be offering the $300, they had raised the list price of the car to $27,000, and if I wanted to buy the car at the previous list price, I would have to finance through them. In other words, they told me that I would not be able to use the loan that I had already been approved for through my bank, but that I would have to take another hit on my credit and finance with them. They tried to tell me that had to raise the price to $27000 because they were taking a loss on the car and didn't realize how underpriced it was, but if that were the case, they wouldn't have lowered the price from $26,000 to $25,500 just a few days earlier. It's just LIE AFTER LIE AFTER LIE. So if you like fluctuating, non-transparent pricing, surprise fees, dishonest salespeople, terms that are constantly changing, and people that don't keep their word, this is the dealership for you. I went to Grubbs because I believed them to be a Christian dealership that I could trust, but I couldn't have been more disappointed. VERY, VERY, VERY DISAPPOINTING!!! read more

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I'm not sure why you'd pay the dealer premium to get your car serviced here. The customer service was nonexistent. My car was returned in good condition, which is most important. But I won't be back. I would like to be treated with some level of respect. read more

Robert P. is so friendly and amazing sold my mom a great vehicle and took very good care of her.

BUYER BEWARE: I purchased a car here on December 16th. The car needed 2 repairs (I thought). The first was the hood sensor kept coming on and beeping indicating the hood was open. They said they fixed it onsite and I asked specifically 3 times before we went to financing...they said oh yeah its fixed. Next day after I sign papers ---the light comes on first thing when I get in the car. Second thing the hatch handle was in disrepair they said bring it in during the week and we will fix it well there were multiple items wrong with the car that they did not disclose so I took the car back on the 3rd day per their request via appointment. Get to the dealership - service doesn't have me on the books for an appointment. Then they tell me yes there were multiple items that needed repair. I said you DID NOT disclose those to me prior to me buying the vehicle. That is deceptive. They said too bad you already purchased the car we will try and fix them. Never have I had this experience with a car dealer ...never will I buy a car from them again. read more

Let me warn you about this dealership. I purchased a preowned vehicle and paid in full for it. Part of the agreement was to fix a couple of things (small dent, window, oil pan leak) after a month they called me to tell me my vehicle was ready. When I showed up I was pulled into a back office and without an apology not only was my vehicle not ready, I was informed my car (that was already paid in full) had been sent to auction, but they had a replacement for me to look at. After looking at it I had agreed to take the car when I was told it would be a $1000 more, after refusing to pay anymore money, the salesman left and came back and agreed to let me have to vehicle for what I had already paid. While I was left waiting for 45 minutes the salesman came back and now wants $2000 more for the vehicle, at which point I requested my money back and was told it would be 5-7 days. 3 days later after their attempt to extort more money out of me they magically found my original vehicle, when I informed them I just wanted my money back, they were very short with me, but ultimately refunded my money in full. read more

We just bought an Alfa Romeo, Giulia from Grubbs Acura! We have not had a good experience to say the least! I bought the car for my eighteen year old son so he could take it to college with him! He is going to school in Ohio! We brought the car up to the dealership two days after we bought it because lights were coming on and I wanted to make sure that my son got to Ohio safe! The oil change light was on and they did not change the oil we had to take it to Alfa Romeo dealership to do so! Although you pay for a $2000 plus service fee for the car when purchased! The car made it to Tennessee and would not start! When I brought the car up for the service department I told them it stalled when getting off the highway! When I picked it up all the lights were off and they said there were never any lights on when we brought the car in for service! My son was with me as well and saw the lights and witnessed the car turning off as well! I am so upset, my son is in his new car of which he is stuck in Tennessee! Horrible service!!!! read more

This is a post about my experience today at Grubbs Acura in Grapevine. We went there to look at a used car with the intention to buy it since the price was a good deal. We stopped work for the day and headed up there. Car is in good shape. Start discussing the price....here is the web of deceit they attempted. NOT ONE WORD was said about a $2000 additional charge for the cleaning and prepping of the car (that had already been done) until we sat down to sign the paperwork. There was the car's price and below it was a $2000 charge for getting the car ready for selling. I was not informed of this prior to driving 40 minutes up there or any time during the test drive. We would not have wasted our time had we known this as we had other options that were better at the same price. They finally took the $2000 off after an hour of arguing. The moral of the story is stand firm when there's extra fees or charges because they will make plenty of money on a vehicle-- they're just trying to get more out of you!!! OR DON'T GO TO GRUBBS ACURA FOR ANY OF YOUR CAR NEEDS!!! read more

If I can get a could put a negative star that's what I would put. This dealership tried to charge me 13k over MSRP, saying there's a car shortage. Well is that the customer's fault. Now I was trying to purchase a 2022 Acura RDX Advance and the price jumped from 51K to 60K, how? The general sales manager tells me that he charges $3500.00 for an Acura pro pack and 10K over the asking price, now who's paying that with the way the economy is now, no one. So I've done some digging to see if every Acura dealership is doing the same thing and turns out everyone had a different price, there is no mark-up on the cars but there is a fee for this pro pack some say 995.00, 1500.00, 2500.00 and 3500.00 now if Acura produced this product wouldn't the price be the same? So I ask one of the sales guys at Grubbs what is a pro pack cause everything that I'm hearing it is, it already comes on the car if I get it built through Acura, well he tells the truth, it's just car mark-up, that's what I thought. Then I have a white general sales manager tell me that he can't make a deal on the car but the other one can. You're the general sales manager, mind you the sales manager he's speaking about is black, funny ain't it. The people working in this dealership are not out to sell cars they're out to steal your money and what they are doing is illegal. I had a 55K check to spend at this dealership but I feel that is a racist issue. A white guy was there sitting across from me and he purchased an MDX and he and the sales manager going back and forth negotiating, guess what he was a white guy so that sales manager was black he was running back and forth to the sales office trying to earn his business and he did. I had a white general sales manager did he run back and forth or cut me any deal, hell Nah he was trying to rob me then if and when I say yes to that BS deal he was going to tell his colleagues, I just got me a sucka, well I ain't one. you didn't get me. One more thing, who puts a certified preowned car on the lot and tells the customer well this car is certified preowned and it has a 3-year warranty but you have to pay an extra 3k for the car if you want this car. Lol Like really I don't want your extended warranty that makes the dealership money, that doesn't do anything for me. Grubbs might have a huge name but from what I've experienced the sales consultants and sales managers are full of BS. read more

My wife and I were interested in purchasing a vehicle from this location. She drove out to the dealership where she spoke with Kenny. They took her key to evaluate her trade, and when she wasn't happy with their offer, they would not give them back. They held her hostage for more than 2 hours. By the time she left, she was provided with an option to walk out for about $5k. Unfortunately, this was outside of our planned budget. The next day they dropped the price of the car by $1k online. At this point it would have fit our budget. However, when we called back to discuss the car again, the price out the door somehow ended up at more than $7k. They tacked on an extra $2,500 for cleaning the car. We are very disappointed with the way we were treated and how the price increased even though they showed a drop in price online. I would recommend anyone looking to purchase a car to avoid this dealership like the plague. read more