I was connected with GS Flooring through Home Depot. I was given a quote and told they would contact me to do the scheduling. They have yet to reach out to me. I called them several times and left a message on their answering machine. They have yet to return my call. Home Depot then called me and told me that GS Flooring had declined the job, They never contacted me to tell me this with a reason, holding up my time and schedule. I would not recommend them to anyone!! read more

Apparently, Home Depot outsources their install to this company. My experience with GS Floor and Design has been nothing short of horrendous. I do not recommend doing business here. I had purchased flooring for Home Depot and was ready for GS Design to start installation. Due to restrictions to my HOA and the COVID, contractors can only work from 10am to 2pm for noise producing work. We had had originally scheduled the work to start but had to reschedule because of the HOA work restrictions. On the day of the work, I received a call from the installer indicating he will not do the job because of the hours limitations. This was communicated and written multiple times on the work order. I have emails indicating this. I called the home office and the installer eventually came up. However, he had no intention to install. He only brought up his leveler to show that my floor was not even. I previously had bamboo floors installed without issue. He even made up fake readings on his moisture meter to say my floors were moist. He didn't show me the readings. Eventually, after 20 minute I received a call from the home office they cannot proceed with the install because my floors were not level and there was moisture. Eventually, I went to go purchase my own moisture reader. No my floors were not moist. Though the floor was not 100% level, my previous bamboo flooring went in without an issue. This installer had no intention to work the job. He only came up to look for an excuse to not do the job. I'd like to see documentation on the quote where they cannot execute the job because of the floor not being level. This company wasted 2 weeks of my time where I could of easily hired another contractor to do their work. I cannot recommend doing business with this company. If you buy flooring from Home Depot, stay away from this company as a contractor. Unprofessional and unreliable. Spend your money elsewhere. read more

My carpet installation was fantastic. It was very clear to me that the installer knew exactly what he was doing, and it was flawless. I also received this carpet installation through Home Depot, and it was the best. I need more carpet, and I can only hope that I get the same installer. read more

Very professional, courteous and efficient! Love the results! I will definitely use them again!!! Kent read more

Got carpet installed for our two bedroom and GS Flooring did an exceptional job. They arrived on time, cleaned up, and the carpet was laid perfectly. Thank you! read more

The crew was very efficient, they removed old carpet and pad. Clean up after they were done. Very satisfied with the work the performed. Installation was included in the purchase price of our carpet. read more

Yes, they were contracted through Home Depot to install our carpet, albeit in a single large room / closet. We were obviously concerned based on the negative reviews but our experience was quite good. I talked to their install manager ahead of time to ensure they weren't gluing the mat and used the right tape for seams. Anyway, they were able to get us scheduled within a week of HD payment. Installers were very fast and professional (I was watching, just to see how they did it, not sure that made a difference). No damage to our baseboards or anything. They covered the walkways and the tiling where they laid equipment. Install went great and we're super happy with our carpet (no crackling, lumping, etc.). read more

Robert Belovicz: Your representative Igor Botsian replaced and installed my new floor between 04/08/24 and 08/12/24. The work was done promptly with courtesy and with knowledge. I am delighted with Mr. Botsain's work and highly recommend him for future projects. No complaints. Richard Henry read more

I went through Home Depot for flooring and install. Worst decision. GS sent a crew that did so much damage to my brand new cabinets and the workmanship was TERRIBLE!! Service rep I dealt with was super nice and both she and another inspector started that the crew that did the install was "rough." So they were aware ahead of time and sent them anyway. They agreed to send a crew out to fix some of the work and I insisted it not be the same crew. I was sued it would not be. Another day wasted because the same crew showed up but I sent them away. They apologized and i then had to wait on another day for a different crew. The guy who came was able to correct a lot of issues but obviously couldn't fix the damage to my cabinets. Thank goodness Home Depot stand behind their guarantee because they arranged to have a cabinet replaced and end panels installed. The damage to the frame of my sliding glass door went to the insurance company and GS sent out two guys to inspect it even though they had done so before. The inspector could see the damage and said so. The other installer said he could see nothing at all and rudely asked me "What is your problem?" The other gentlemen said he could clearly see the damage and asked me if he could try to patch the wood, sand it and paint it. I let him and although I can still see the damage I'm just so tired of the aggravation that I give up. I give up on the floor seams being uneven in various spots even though I know it's will cause issues down the road. This has been the worst company I have ever worked with. My advice? If you go through Home Depot ask who they will send to install your flooring. If it is GS Flooring, run the other way. The workmanship is awful, the carelessness causes damage, and they know some of their workers are obviously unskilled. Office workers were fantastically friendly but that doesn't fix the problems. I lost things of time, aggravation, etc and still don't have things the way they should be. Maybe it's the goal to wear the customer down, but I give up. DO NOT use this company. read more

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My installers were great! The scheduler was amazing and kept me up on all of the changes and when the project was to be complete. GS Floor Design did a magnificent job! I will use this company again for my future flooring needs! Thank you GS Floor Design! read more

Great work on our carpet installation through Home Depot. Professional, on-time, clean, and quick

Great service, prompt, immaculate clean-up. More than pleased with the job they did for us!

I used G.S. Floor Design as a subcontractor of Home Depot to install $6,000 worth of flooring to increase the value of my home for sale. The installers were tidy, efficient, and installed every inch of carpet and luxury vinyl with care and attention to detail. There was some unfortunate damage to a wall, however the owner of G.S. Floor Designs addressed it personally to ensure that I was satisfied with their service. Outstanding customer service and reliable quality installation! read more

On time , respectful of property, well mannered. Got right to work and finished the room in just over an hour. Will use again without hesitation. Thanks read more

I worked with Home Depot for replacement of kitchen floor tile and GS Floor Design was the contractor they work with. A couple days before the scheduled installation I got a call that they had to cancel the work because their contractors had lapsed certification and they could not do the work until their certification were completed. What??????? I had the Kitchen Cabinet installation schedule for the day after the floor project was to be done. Long story short GS Flooring was able to FIND someone to do the work who was certified, however I had to reschedule to the day after the original date. Was a bit nerve wracking! The completed work turned out fine with no issues. GS flooring was the best of the 3 contractors used by Home Depot. The company was responsive, and the quality of the work done was good. read more

Very professional and paid great attention to details. The floor was installed within the window that was estimated for installation. They did encounter a few issues with the subfloor, but took care of those quickly and efficiently. We love our new floor! read more

Great crew! Very professional, great communication, very happy with the new carpeting.

The 3 man team that laid the rugs did a excellent job and were very professional and respectful to my property as well as to me and my wife. They finished the 3 bedrooms in less than 4 hours. Thank you and I would highly recommend your company. Vince S. read more

We placed and paid (in full) for this order with Home Depot (South Loop in Chicago, IL) on March 18, 2021. The material was not delivered until April 21, 2021 even though it was supposedly in stock. Installation by GS Floor Design was supposed to start 3 days following delivery of the material. GS Floor Design never called, and after I pestered them they told me the earliest installation available was May 20,2021. My Property Manager emailed GS Floor Design saying they needed to call him two days before the installation to reserve the elevator. No word from Home Depot or GS Floor Design. On May 19, 2021 I called GS Floor Design and they told me the installation has to be rescheduled for May 21, 2021 because their installer is behind on another job. My Property Manager again emailed GS Floor Design, and I sent a similar email message to Home Depot, saying that the elevator was reserved by someone else for May 21 and that they would have to work around that time. My Property Manager again requested a specific start and end time for the project from GS Floor Design so that the other residents can be informed. No response from GS Floor Design. On May 20, 2021 someone from Home Depot called to say that GS Floor Design will start the installation on May 21. I informed them that the elevator would not be available. It appears that they did not read any of the email messages from myself and my Property Manager. They said they will get back to me. No one called me back. On May 21, 2021 Ray from GS Floor Design called me to say that the installer is sick from the Covid vaccine, but he was going to try to get someone else to do the installation. I asked him if he had read my email message about the elevator not being available. He said he saw the email but did not read it. He promised to get back to me with a rescheduled time. I would like to know why he did not have a proposed time before even calling me. I am still waiting for them to send me a copy of their Certificate of Insurance, and their City of Chicago Business License. It does not look like GS Floor Design is a well run company, and it looks like once Home Depot got our money they no longer care. We still do not have our vinyl flooring installed two months after paying for it. read more

GS Floor Design - Vinyl flooring still sitting in my hallway for over a month due to GS Floor Design. - Flooring Near Me - Arlington Heights, Illinois

Our carpet installation couldn't have gone better from start to finish. They were on time, professional, fast and the new carpet looks great! We are very pleased with our purchase. Thanks. read more

WARNING! LOOK AT THE REVIEWS! THIS COMPANY IS TERRIBLE! DO NOT BUY INSTALLATION THROUGH HOME DEPOT IF THIS IS WHO THEY ARE USING! Reading these other reviews, I might be one of the lucky ones. I didn't even get floors put in by them. We did have them out once to do an installation and there was a big crack in the concrete under the floor. They said they wouldn't install the flooring and left. NO ANSWERS, NO RECOMMENDATIONS, NO ADVICE, NO ANYTHING! Now it's been dozens of calls to them and they don't even answer the phones. What kind of company doesn't answer the phone? Of course no one called us back so we're getting a refund from Home Depot. We bought the flooring 2 and a half months ago. It's a nightmare!!! read more

*** WARNING *** - GS Floor Designs is an untrustworthy business with no concept of customer service! Unwary customers are forced to do business with GS if they order flooring installation from Home Depot in the Chicagoland area. It appears GS doesn't employ any installers of their own but subcontracts to various installers in the area. I've had a terrible experience with GS Floor Designs and one of their installers. I ordered carpeting from Home Depot for my condo unit. GS Floor Design's installer installed the carpet and during the process drove a nail through a water pipe in the floor causing a leak and water damage to the unit below. The installer said he only drove one nail into the floor and it was far away from the one in the pipe so the nail must have been in the pipe already from the last installation (installed by Home Depot in 2006). He pulled the carpet back in an area far away from the leak, said "see no leak" and left fast saying he needed to get to another appointment. His boss (Geraldo) came out later and pointed out other nails that his employee nailed into the floor all around the one that went through the pipe. But denied that his installer put the one through the pipe. Even though the nail looked exactly like the others he nailed in. So obviously the installer lied. His own boss proved him a liar by pointing out the other nails he put in (hmmm...not just one after all). Nicole Crutchfield (VP of Operations at GS) sent denial letters to me and the owner of the unit below containing lies about the state of the floor saying "...the installer would not have been able to nail into it even if he wanted to.". Bottom line - GS backed the lying installer and denied any responsibility. When I asked Crutchfield for Geraldo's last name, company name and phone number, she said they don't give out that information. There's a red flag right there. Garrett Kaplan from Sedgwick (Home Depot's Liability company) backed the lying installer and GS and denied any responsibility. Home Depot said "...the installation was completed in accordance with industry standards...". Gee, I didn't know damaging a pipe and causing water damage during an installation was an industry standard! I wish I would have seen all the bad reviews GS has gotten on Yelp.com before the carpet was installed. I would have cancelled my Home Depot order and taken my business elsewhere. Thanks for saddling me with the pipe repair and water damage bills! Aside from the leak, the installation itself wasn't a very professional job. GS probably hired Geraldo and his crew from the Home Depot parking lot the morning of the installation. I used to be a loyal customer of Home Depot, but after witnessing their willingness to lie and deny to avoid what is ultimately their responsibility, I will never spend another cent at a Home Depot. As for GS, they have no incentive to worry about customer service. Since they are spoon-fed customers by Home Depot, why should they care how well a job is done? They will just be handed more work by Home Depot. I feel bad for future Home Depot/GS customers. I hope my experience will save other unsuspecting Home Depot shoppers from a similar fate. My advice is to use a mom and pop flooring store. One that cares about customer satisfaction. Check Yelp reviews!! read more

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The installers did a fine job on the floors. But they left the floors very dusty so I had to go buy cleaning product and clean it up myself. That wasn't the problem. What really bothered me was customer service. The VP of GS Floor called me and needed my signature to be paid, since they forgot to get from me, which is their fault. He wanted me to meet him so he can get my signature. He told me he would send me a $50 gift certificate to Home Depot for my troubles, as well as having to buy cleaning supply and the cleaning the floor myself. I never got the certificate once he got his signature even I brought it up twice. Seems to me getting the signature was all he cared about so that he can get paid. I thought that was really rude and kinda weasel-like. There are alot of bad reviews on this page for GS Floor. But they have a contract with Home Depot, which continues to give them a lot of business. If you have a bad experience with them, go to tell Home Depot directly. Their customer service is great and they will hear you out. There are many good contractors in the city, and Home Depot can easily switch to another if they hear enough bad service. read more

VIP CARPET INSTALLATION - 01 (I believe this is their crew ID) Absolutely Fabulous! I have had a lot of carpet installed during my lifetime, but can honestly say that I have never had such a wonderful experience as I did yesterday. The 2 gentlemen who were at my home, were professional, super fast, clean and really knew what they were doing. My living room has been transformed. I informed them that I would be having more rooms done very soon and will be requesting this dynamic duo again. Fabulous, I will not be going anywhere else to have carpet installed, this crew cannot be up staged by anyone. Thank you. read more

From start to finish of install, every one was so pleasant and helpful. The office staff were a delight to speak to. The installers were professional and maintained contact with us during the whole process, cleaning daily (a total of 5 days) and the final day they made sure we were happy and satisfied. Thank you to all. read more

They were the installers for a carpet we ordered through Home Depot. The installers showed up and said they did not have the correct color and amount of carpet for our house. The installers left our house without any communication about how the situation was to be resolved. After multiple phone calls it turns out the installers indeed had the correct carpeting in their truck but they told us they did not. Ended up they got sent back out again to install the carpet later in the day. Manager was conveniently not available to speak to me when I called to get clarification on the situation. Absolutely awful experience with this company! read more

I bought the floor materials from the Home Depot and I had no issues with them. This GS floor design is the contractor for the Home Depot. The lazy installer came in and said everything needs to be leveled before he started the installation, and then he disappeared. I realized that the reason this company has mixed reviews is because they subcontract their work to random installers, and maybe you are lucky or like me. The installer came in without knowing the scope of work, didn't know I paid to knock-down the furniture, and doesn't have the skill or knowledge to execute the floor level work. He then took some pic and videos of my room which includes some areas that aren't in scope at all and trying to blame me that the place is not ready for the installation because I have shoes on the floor - again that area doesn't even require floor installation. He doesn't know what he's doing. read more

Terrible customer service Bought flooring through Home Depot & have had nothing but problems with GS. Beware!!! read more

After picking out carpet and padding at the local Home Depot which was really quick and hassle free, remember it's all about the padding I've learned. Anyways I paid and set up Installation making the mistake of reading some of the reviews here on Yelp about G.S. Design who handles the floor installs for the Home Depots around here maybe elsewhere too, I don't know. HD said they'd call the morning of and give a two hour window of arrival, so yesterday at 0730 they called and said between 0800 and 1000 I could expect them, roughly around 0815 van backs into my driveway, few cars show up with the installers who were really polite and professional, not to mention considerate every step of the way. My Shepherd wasn't informed of the appointment and went a little ballistic seeing these guys coming towards front door not having met them before, but It quickly ended. That aside the foreman on the job who's name was Oscar explained what he and the guys were going to do, discussed odds ends and verified that the carpet they brought and padding was correct and when that was given the thumbs up it was really something else. They were like commandos getting the carpet cut and rolled up and stacked as if it was done for them already. The really hard work came when they had to literally chisel by hand the older wood flooring that was in the downstairs dining room on into living room area, THEN under that was the apparent overkill of adhesive the builder's used over 20 years ago but again they tackled all of this in roughly 4.5 hours or less I believe. I was worried about a few warped floor boards upstairs that over time pulled away from the floor joists enough to be noticed and squeak when walked over but again they secured the floor back onto the joists properly with two inch joist screws So over 800 maybe more square feet of carpet was installed by 5pm and that included moving what furniture and couple beds were left and the huge cleanup of wood floor and roll after roll of old carpet cut into manageable sizes to carry down the stairs. The job they did everywhere, every closet, transition, large once slightly uneven areas and the staircase- ALL FLAWLESS... and I really scoured every inch found nothing but perfection. When the last of what seemed countless bags of scrap and dust went out the door, Oscar answered couple questions I had about maintenance and vacuuming, I signed off on the job and Thanked everybody for doing a job that went far beyond what even the pickiest douchbag in consumerville would have expected. You don't have lucky days in their trade, you either know what your doing or you don't, real simple. Oscar's crew not only knew their trade well but did it perfectly every step of the way leaving nothing behind but perfect floors, undamaged walls and not so much as a piece of dust behind. You'd have to be bat-s**t crazy not to use this company, Home Depot or not if these are the types of tradesman they employ. I'm going back to the Home Depot when we remodel our new home specifically asking for Oscar's crew from G.S Designs, yup they are that good. So read these other reviews with a grain of salt I'd say and if your unsure or unhappy about anything immediately talk to the jobs foreman, they want to make you happy as possible within reason and take pride in their work as you do in your home. Thanks G.S Designs, great job. read more

GS Floor Design - Flooring Near Me - Arlington Heights, Illinois

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Overall good experience. Prompt, professional, however left a few scuff marks on framing of closet doors, but able to cover them up with wood marker. read more

I have no idea how this company has any good ratings unless they are rating themselves. We are still dealing with carpeting issues between Home Depot and GS Floor Design our stairway is a mess. I guess they consider just throwing some large staples on the stairs fixes the problem. But no now it looks even worse (bunched up). Buyer Beware if you go elsewhere then save yourself the headache and do. The owner will try to snooze you with a promise of gift cards that never show up! What a joker! Lol read more

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Our house is 39 years old with all original carpeting. We have lived in our house for 18 years, being only the second owners. Never replaced the carpeting in the living room or upstairs hallway and stairs. Ordered the carpet and had GS Floor Design do the install. The crew arrived right on time. They went right to work ripping up the very old carpet and padding and removing it. In 3 1/2 hours, the entire job was finished. They cleaned up the entire work space. Very happy with the results. Would highly recommend this company. Very professional. read more

We had 3 bedrooms tiled with GS Floor Design. We were connected to them through Home Depot. At first I was hesitant about continuing the job after reading the negative reviews on this company here on Yelp. I even called HD to express my concerns and almost canceled the project. The work was warrantied and backed by HD so I kept the appointment and I sure am glad I didn't cancel!! We were told it was a 4 day project to tear out the carpet and tile the rooms. It only took 3 days. Thumbs up for that!! The workers showed up on time every day aside from the first day, that was due to the fault of Home Depot for not holding all the tile they needed for the job so they had to go to another location to get it. They were polite and very careful with working in our house. The job they did was meticulous. It is done so beautiful and the rooms look so elegant. We have actually called to get an estimate to retile the entire house, that's how impressed we were! The only downside with the project was the cost about $5000 for 450sf and $1200 of that was for the material. Again that is because we went through HD (because we have a credit account with them) which I KNOW triple inflated the cost of the project! If we had the cash on hand we would have completely avoided Home Depot because they are extremely over priced when it comes to work not to mention most of the time were complete idiots! So on a final note, if you can hire this company without the middle man, do it, if you cant and don't mind making payments for more money, do it! I am very happy with the completed job. ON A SIDE NOTE: CHANCES ARE IF YOU HAVE ANY PROBLEMS IT IS BECAUSE OF HOME DEPOT! They have really terrible customer service!! Also to the people who are giving low ratings due to the company having to level the floors before laying tile or laminate, that is the PROPER way to do the job, and YES it will cost more and they tell you this BEFORE HAND!!! I have attached pictures of the newly tiled bedrooms, they were cutting the shoe for the trim to install it but we were to excited and snapped the pics anyway. UPDATE 10/19/15: We loved the new tile so much we requested a quote to do the rest of the house 1400 sf. $20,000.00 HOME DEPOT IS SO OUTRAGEOUS!!!!! read more

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DO NOT use GS Floor Design. Period. Run the other way as fast as possible. I used them to install a ceramic floor for my new kitchen in 2021 because they were the contractors for Home Depot, so I assumed they were professional and reputable. They are neither, They turned my new kitchen dream into a nightmare that lasted from April until October of last year. First, they scheduled my floor install that was ordered and PAID FOR in April to be done in September! I was crestfallen to say the least! This meant everything was thrown off because the flooring was supposed to go in first, not last! They should have told me that BEFORE I paid, not after! Then they added insult to injury by sending in a sub-contractor WITHOUT MY KNOWLEDGE OR APPROVAL in July. This also turned into a train wreck. The sub-contractor ended up damaging my wood floor because he had to move the new appliances OUT of the kitchen into the dining room so he could tile underneath them. GS Floor Design refused to take responsibility. I had to file a claim through the sub-contractor's insurance company and because the sub-contractor would not take responsibility either, an investigation had to be launched. It was finally determined that he in fact DID do the damage and they paid the claim but that process took three months! Not only that, several times when I spoke with reps from GS Floor Designs, I was treated like I was stupid and was talked down to, especially from the owner of the company. One time while trying to make me feel stupid, they also tried to nickel and dime me. Only their "nickels and dimes" are $100 bills. I needed a wood threshold between the kitchen and dining room and their rep John tried to make a big production out of it with t-bars and all sorts of unnecessary complications that would have ended up costing hundreds. Instead, the guy who ended up repairing the hard wood floor got a piece of curved threshoid wood that matched the floor and trimmed the sides to fit the baseboards. and viola! I had a threshold! And he didn't even charge me! I complained and complained about GS Floor Designs to Home Depot all the way to the top of the corporate ladder and was basically met with apathy and lip service every step of the way. I really find Home Depot's motto "Doers Get More Done" laughable. You better be a "doer" with Home Depot because they don't "do" for you. Their cooperation throughout this whole dismal mess was also dismal at best. After being a very loyal Home Depot customer for 20 years, I am now a Lowe's girl. read more

Seems like a common theme- bought my carpet at Home Depot and became nervous when I read the reviews. Thankfully, I didn't have any negative experiences w them. The crew came in and worked all day. I redid the carpeting throughout the entire house and everything came out great. Materials were exaclty what I ordered, they went through everything with me at the beginning, asked questions and did a final walk through w me. No complaints! read more

Last week we had some porcelain floor installed by GS Design. We were very pleased with all aspects of the job. The installer was a pleasure to work with. He was like an old world craftsman. At the end of each day he cleaned up his tools and removed any trash from the job site. He would tell us when he would be back the next day and was always on time. The completed job was everything we hoped for. I am a retired engineer who did project work all over the country so I know when I job is done well. read more

Beyond awful. They schedule, reschedule and cancel. Multiple times. With very little notice. Zero regard for the customer. Stay away. Find a company that shows up. read more

Thanksgiving Nightmare! I ordered my laminate flooring in the beginning of August 2021 and was informed that the soonest that GS flooring could install would be Monday, November 22nd 2021. I was patient because I knew that the pandemic has affected the workforce. Materials were delivered an stored in my home 2 months before install date which meant that my home was in a big mess. I received a call on the Friday before install date thinking that they were calling me to confirm for Monday. GS informed me that the person that my project was assigned to was not longer with their company and that they needed to reschedule my install. I informed them that this was not acceptable as I had taken vacation for the install. I had the materials all over my home and it was Thanksgiving week and I was hosting dinner.  I also had moved furniture, clothing and electronic and that it would be very inconvenient for them not to proceed. They informed me that they would keep me on the list just incase someone else had cancelled and they could squeeze me in after waiting for 3 months. Day of install, GS flooring called me to say that there was a cancellation and that a technician would be there to install my flooring. I asked how many technicians would be coming because it was a large job. GS said the he was working by himself. When the technician arrived, saw the furniture that needed to be move, he became overwhelmed because I had a canopy on my bed. Home Depo had taken photographs when the measurements were done and GS had those photos. They were well aware that this was NOT a one man job! The installer cut my carpet and discovered that the flooring underneath  the carpet was a type of peel and stick flooring and said that they could not move forward with the install. Needless to say, I was furious, disappointment and overwhelmed. Not only did I not have my flooring installed but I also was stuck with a house full of flooring materials. My house was in disarray, my carpet that was cut is now unsafe as I keep tripping over the detached portion  that GS disturbed and I was left with no future install date. Oh, this was Monday and I have company coming on Thursday. GS flooring had over 3 months to get my install right instead of waiting until the last minute to decide that they could not handle the job. I went into Home Depot, informed them that I wanted to cancel my order and to please come and pick up their flooring. I'll NEVER USE THIS COMPANY AGAIN!!!!!!! read more

They arrived on time and were done super quick. Our new carpet looks amazing. They were easy to work with and took our feedback into consideration by asking how we wanted the transition spots to look (carpet tucked under, etc). I highly recommend them! read more

We purchased vinyl flooring and carpet through Home Depot and they partner with GS Flooring for installation. Terrible experience with GS Flooring. Home Depot provided us with a free vinyl sample and this required the home depot employee to write on the vinyl with permanent marker so we could walk out the store with it. The GS Flooring installer installed the sample. EGREGIOUS error, but Home Depot provided us graffiti remover and it worked! A couple days later they did carpet installation and they made a hole in our wall. The installer was using a knee tool to install carpet in the closet and the force caused a hole in the wall. Now Home Depot needs to get insurance company, so this gets fixed. I asked for financial relief after vinyl flooring installation and GS Flooring stated I needed to work with Home Depot. Home Depot provided us with a $250 credit after spending $10,000. Where is the accountability and ownership from GS Flooring?? read more

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