I wish I had read the Yelp reviews before coming here. My experience was disappointing. During my interaction with Frank, I felt uncomfortable because of comments he made regarding my background and financial situation. Others may have different experiences, but I did not feel respected as a customer. After reading other Yelp reviews, I noticed that some reviewers described experiences that I felt were similar to mine. I was initially quoted a $200 nonrefundable diagnostic fee via Zelle and was told the cost might increase. However, I was surprised when the final estimate exceeded $700 for what I believed were relatively minor repairs. I do not feel the potential increase in cost was clearly explained upfront. Because of my IT and computer background, the estimate seemed high to me compared with what I expected for the work involved. Based on my experience, I was dissatisfied with the communication, friendliness, and pricing. I recommend that prospective customers read reviews from multiple sources and ask for a detailed written estimate before authorizing any work. In my experience, other repair businesses I contacted did not require a similar diagnostic fee. read more

You would think, being from the Bay Area, Frank wouldn't make racist remarks as shown in his deleted comment that I'm attaching. Attaching because I think people should know the kind of owner he is. Very sad to see this behavior still exist in such a diverse city. Also, if he really wanted us behind bars he wouldn't have left as soon as the cops came. He handed over our pc which wasn't fixed and before leaving told the cops we were trespassing which they told him to relax since they were still talking with us. Cops didn't even kick us out. Best Buy is better than this man and even fixed our pc free of charge since they couldn't believe what had happened to us. Told the Geek Squad desk that he tried to charge us $250 for a RAM swap which btw, RAM costs $70 and installing RAM is as easy as snapping together LEGOs, a simple YouTube tutorial!! The girl at the desk was shocked that he was charging $250 for that. Feel sorry for all the people he's scammed already :( read more

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Great service and reasonable prices. I received a call back the same day and had my problem resolved the following morning! This is the go to guy for computers, keep his number handy! Update: Frank is a lovely person and I know he tried hard to resolve my computer issues so A+ for effort . Reality is though that I've paid him hundreds of dollars and my computer has gone from bad to worse even after changing servers as he suggested. Looks like no other option but a new computer now. read more

his response to my review "we dare you" "fix your english" is this how you run a business? check his google review responses, he yells and threatens everyone with legal action rather than trying to make amends or understand the situation. someone on google reviews has photo evidence of his horrible behavior. also "we searched up your name and couldn't find you" what lies lmao i still have photos of the receipt you gave me which made me pay over $100 for a service i didn't even receive yet. you can find my name, i know you can. also i won't post my receipt because you literally go psycho on everyone who leaves you a review and i feel physically unsafe posting my receipt since you have my name and address at your "business." good day. read more

Copying my post from google because everyone deserves to know. The first day I contacted Gtron, the guy seemed very nice and understanding, even came in a little early to pick up my computer at 9 am. It only goes downhill from there, where he tells me to pay 125$ cash to diagnose my computer. It seems a little sketchy, but I decide to trust him and the reviews. I tell him it's a motherboard issue and to see if anything else is wrong. An hour later he calls me to tell me exactly what I told him, the motherboard has an issue. For the whole week, he just so happens to not be able to come in early, ONLY the day he needs to collect my computer and the money. The day comes to pick up my computer, he is really vague about fixing it, trying to rush me out the door, telling me he is in a conference meeting. He just tells me its gonna be a couple hundred to fix, 400-500 I think he said. My motherboard only cost 150$ and he's telling me it's going to cost triple to fix. AVOID AT ALL COSTS. Adding a photo to show how unprofessional he is. If you check my google review too, you can see him being racist, which apparently pointing out gets you shadowbanned on google. read more

GTron - IT Services & Computer Repair Near Me - El Sobrante, California

Do not trust this business. The person running this business never will tell you the pricing, or if he does, it is only to get his foot in the door. We hired him to manage, maintain, and upgrade our home network. Over $3,000 later, we have a barely functional network. He ordered the equipment without consulting us or giving us a quote. After all is said and done, without getting into all the technical details, we are stuck with a modem that is the wrong one and wireless extenders that do not work. He also charged a full years price on a maintenance contract that was $75 per month without telling us he was charging the full year at one time. He will tell you half truths and omit information. I personally believe he does this as most of his clients do not understand the technical aspect of their computers and data network. I happen to understand. He will argue with you, the customer, when you disagree with him, or simply state that he is wrong. He will say you have contracts signed with him when you don't. He will charge payments without your authorization as well... as he did when he charged us for the full one year maintenance contract without our knowledge. He will not make it clear in his pricing for working on your equipment nor on his maintenance contract. In response to Frank's comment below, he simply is a liar and very unbalanced. As you can read below, he has taken his mistakes to a personal level. The only contract, and I use that term loosely, as there is no contractual paperwork signed by anyone, nor even shown to us, would be a maintenance contract, that we will not be using, and he will not refund the remaining time left on the contract. We take the loss, just to get rid of the guy. He has no business doing customer service. I have the text messages and emails to prove it. He is a conman. This is my opinion based on the experience I had with him. Again, in response to Franks edit... I can't believe that you are still in business by the way you handle yourself. Now you want to claim that I am poor? lol All I can say is good luck to you. You are a con. And yes, you have also been reported. In my opinion, this man needs help. Like I said before, it was worth giving up the rest of our maintenance contract to get rid of him. I feel for the others that he has taken advantage of and by holding their computers hostage. read more

I have been here before for some fans to get installed that I bought from Amazon, he did charge me $150 to screw them in which now looking back seems steep. I went back in wanting to get my old gaming PC checked because every time I launch Oldschool RuneScape it crashes and I get a blue screen. I went in and explained my problem and he talked down to me saying like I knew nothing. He said he had figured out the problem and told me he would charge me 330 dollars and I would have to agree with his continued service or I wouldn't be able to have my PC back. This was unacceptable, I had to have my PC back the next day regardless of the blue screen, I knew ways to work around it and I had a very important Pure PKing trip coming up on that Saturday. This happened on a Friday. I had to convince him that I would be back or else he wasn't going to give my PC. This guy is a major scammer. I took my PC over to a friends and he fixed everything. Never going to trust this place again! STAY AWAY HE WILL TAKE YOUR MONEY AND DO NOTHING AND TALK DOWN TO YOU LIKE AN ANIMAL. read more

GTron - Fans installed - IT Services & Computer Repair Near Me - El Sobrante, California

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Now Frank is claiming we said we were low income and needed assistance. Alone I make 6 figures. That doesn't include my friends income. I'm not asking you to be cheap. I'm skiing you to be fair. You price gouged us and refused to given any estimate of price prior to service. You quoted around once arrived 170+50 for travel and though you did say it may escalate you never said it would go upwards of 400 bucks. If I'd had the information upfront I never would have hired you. I gave you your money and never asked you for a refund. I just reviewed your services which includes your rates. You were the one pleading with me not to be honest in my assessment of your business practices by citing that you needed the money for your child and that your wife waited in the car while you worked. I never shared any details with you about my income or personal life. Your lies attack my character. Only going to prove your that in my opinion you are it a good business owner. ---- And again your lying. It did not take me 15 mins to leave. When you named your price I immediately got up and gave you my card. You said you didn't want to use it. You said you would rather use cash. You said that there was a $20 dollar fee for cards and you wanted to avoid the charge. I said ok but I will have to go out to the ATM. You said ok. Mind you it was the evening so its not like I could go withdraw from my bank. As you may or may not know there is a limit on how much cash you can withdraw from an ATM in a single day. Mine is 400 but I've also had bank accounts where it was 300 and 500. It varies by banking institutions. I had already withdrawn 200 dollars that day for other purchases I made during the day. So I called lashea to have her let you know I would only be able to do part of it in cash and asked if you would be willing to use my bank card for the remaining balance. You agreed to that. In the 10 minuets it took me to get back to the house you had changed your mind. So to accommodate you lashea and I left you alone in our home so that she could withdraw the remaining 200 from her account in order to give you the entire balance in cash. We bent over backwards to make sure you got your money. No one tried to stiff you in anyway. I don't need to prove my income to you or anyone else. Again, my review was of your business practices. And I will continue to respond because your a bully and a liar and I'm not going to stand by and let you do that without rebuttal. You keep trying to twist the truth and make yourself into a victim but your not. And neither am i. I requested a service and paid what the owner ask. I disagree with the way you ran your business with us and yelp provides a platform to state those concerns. And again, had I seen all the reviews you've managed to get removed I would have never reached out to you in the first place. Your ego is the one that's inflated. Not mine. You've accused me of being racist, dishonest, and vengeful. I'm none of those things. read more

Truly based on my request for the estimates. I usually don't bother to leave 1 star review, but seriously though, this guy has no sense of what an estimate is. ME: What's the over all price of my specific job? HIM: I need to go take look. we charge xx for going out there to see it. ME: I see, but here is current condition of my computer. I just want this product replaced. Here is the product I want to change it with. HIM: This is our hourly rate. ME: I see. Thanks. How long APPROXIMATELY do you think the job will take? HIM: Do you need the job? I asked for an estimate using the "Quote for an Estimate" on Yelp, and he specifically says, after speaking to him for good 30 minutes, he says he doesn't quote online.... I don't know what to say any more... Maybe, false advertisement? read more

Had a problem with my PC that I couldn't troubleshoot on my own. I asked friends who knew more about PC's than me but no one could find out what was wrong. I ended up calling GTron and I was able to bring my PC to the shop the next day! I showed Frank the problem and as soon as I told him how the problem occurred, he instantly knew what the problem was! He told me how he was going to fix it and gave me an approximate estimate on how much it was going to be! I'm super happy with the service and feedback he provided and went the extra mile to get it all working that very same day! I can't thank him enough! read more

GTron was very responsive and helpful when I was experiencing a Hard Drive failure. Frank helped us recover some important data and upgrade our old computer. We were up and running in no time and the computer is running great!!! read more

Amazing company!!!!! Very caring and serious. They are honest and want to help. Frank is awesome and very knowledgeable!

I call Frank anytime one of our Macs takes a dive. He shows up quickly, diagnoses, and comes up with a reasonable plan of action. He is upfront with pricing and ethical in his practice. He's never condescending and explains tech talk in a way us mere mortals can understand. If you want the job done with no nonsense, call GTron Tech. -M read more

Stay away, is holding my computer as hostage, told me he does not trust my check nor credit card (website states accepting credit card) I will report him to the BBB shortly. read more

Beware of this pro. This pro seems to have no idea that Thumbtack is a bidding site where pros highlight an amount complete actual project/labor as it's described...they think the bid is for just traveling to your house. I used this company for a simple PC job to help with a display issue on a new custom build. They gave me a reasonable quote on the job through Thumbtack, then came to my home and the pro was ultimately not able to identify or fix or assess the problem. Upon arrival, immediately negotiated a higher amount verbally then wrote it down on a receipt, circled it, then had me sign it. I thought the extra amount was shady that he didn't say anything about more cost online, but I was ok with it. What I didn't notice is there were other figures on the receipt that were much much higher than what he stated verbally that he later used to argue in a litigious/aggressive way. Shady. After fiddling with cables for about 20 minutes, the pro said I would have to drive it to his lab to figure it out and this may be a lot more cost and maybe parts. The pro told me to try replacing a part to see if it worked (it didn't eventually work). When he was preparing to leave, he attempted to charge me much more than what the bid was for stating the original bid was only a bid to travel to my home, not do actually assess the problem or fix the computer! This was not what I bid on or agreed to. I accepted the bid online to complete the job as described or at least give me an assessment to the problem, the bid was never for travel only. After much confusion over his ask, I paid him to just leave my home. When I complained to Thumbtack we were put into a chat platform with each other where he made many accusations, used rude pronouns toward me, threatened me with a lawsuit, claimed I took pictures of him (untrue), and really became unreasonable/aggressive. He stooped to making fun of me wearing glasses and really hits below the belt when engaged with a dissatisfied customer. My advice, If you're thinking about using this pro, please be aware that (in my case) they see the quote only for coming to shake your hand and is not for actual work. He called this an "assessment." Also, be extremely careful in signing anything with him. He wrote all kinds of things on the receipt during and after leaving the house and was tricky. Do you diligence on this pro in researching reviews online. My computer is still broken and I have to hire someone else now. read more

As honest and professional as it is presented. i called this company for a full recovery of my Dell inspiron, they showed up ontime and presented couple of options of repairs. i signed off on the estimate and they performed the job. not only efficiently and swiftly but also saved a bunch. the kasperski seemed to hijack my internet browser and not only allowed the flow of viruses without a heck of a whole alot of protection but made my whole system excruciatingly slow. the user profile was a mess and many other issues i am not too technical to recall and write but i am very glad to have Frank of GTron tackle all at no time and most efficiently happy client read more

i came across these pros online. desperate, as i live in Eureka had this laptop for a while but suddenly it wont boot up properly and my whole history of the precious collection of my photography that took me years and years to collect was inaccessible amongst other important info . GTron came to the rescue secured the info first and foremost, and in NO TIME , Gee this is super super fast, in less than 24 hours all is done and i am back in bz .. even better than before ..thank you Frank and Brandon read more

Frank went above and beyond to have my laptop repaired in a timely manner. My laptop had a cracked screen and was unable to fix it on the spot because a new screen had to be ordered. He did explain that the part would take about two weeks to arrive which I wasn't to happy about but I had no time to research other vendors so I decided to leave my laptop in Franks hands. Low and behold I received a call from Frank less than a week later to let me know that my computer had been repaired and ready for pickup. Not only did he replace the screen but he also recommended and installed a different antivirus and security software which allows my laptop to work much faster. I'm very content with Gtron's service and I highly recommend. read more

Superb service and incredible availability when you are having a computer nightmare as I was from hell... Thank you Frank for being so patient. And as I stated I really do want to fully understand why? things are doing what they do on my system.. Need to keep learning it's very important. Frank has a superb and solid computer background from his previous work he did for many years before he started his company... He will not let you down I promise and will make you smile with his sense of humor and wit:) Your in great hands... I encourage you to call Frank. He will solve the problem for a very for a very reasonable price too! Thank you again Frank...appreciate it. read more

My company in Pinole hired Gtron and it was the best experience we had. Polite personnel Extremely knowledgeable and highly trained. On time first of all and that was a plus since our company dealt with many local IT companies before with lack of professionalism and interest / concern. the Guy did excellent work and described the steps thoroughly great communication they wired the office with LAN cables and redid the whole network . integrated new equipment and boosted a blazing fast wifi that we have never seen for ages or perhaps ever !! they also looked at our server and some old towers and made precious recommendations highly recommend read more

Beware! Look at the other one star ratings. You may get more than you asked for, and there are no refunds.

Thanks to Gtron! They save my dead laptop's data in one day! Fast response! Appreciate it!

My computer had crash out of nowhere and Frank answered and came out immediately. I was so relieved. He's a warm person with a great sense of humor on top of being a very talented IT specialist. He had restored my system even after my husband made my computer worse. Mind you this is my main workhorse computer. Thank you so much Frank! read more

My roommate reached out to Frank about my laptop. She explained to him the one issue I was having with it. When they set up a time for him to come over to look at my laptop, she called and told me that he would be there at 4:00pm. He was very late getting to my apartment. I told once he arrived what my one issue was with my laptop. While he was working my laptop he started talking about other things that was wrong with my laptop. I told him what I wanted him to work on. He spent over three hours on my laptop and it was mostly him just sitting there. When it was time to pay, he started talking about all of the other things he fixed that I didn't ask him to do. Then he told me how much I had to pay. Since my roommate was the one that was going to pay for it, I didn't know that they already talked about a price. His final price was way over what they had discussed and he waited to tell us that he would not accept a credit card. We had to leave him alone in our apartment to get cash. After talking with other people who are very knowledgeable about I realize that he overcharged me for the what he was suppose to do and he worked on things that he wasn't suppose to. read more

Knows his stuff but I find his business practices nefarious, and believe he lied at several points. Sold my unsuspecting financee far more than she needed at rates well above market. Lied about that and lied about the nature of the contract. An extremely costly and unpleasant experience. Stay away. read more

Thorough. Nice. Professional. Knowledgeable. Prompt. Courteous. All I could want in a computer repair person. Frank was able to come to my house and fix my computer on the same day. He knows what he's doing, is super nice and professional. Hopefully I won't need help again, but if I do, Frank will absolutely be the first person I'd call. read more