This place was an absolute palace! I've never seen a guitar store as big. They have all types of guitars, amps, accessories, and even keyboards. Kara was very nice and went above and beyond for me! read more

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If I'm being honest, I had lost a lot of faith in guitar center based on the Totowa location, and have been getting my gear largely online or from indie shops as a result. That all changed today. First time in this location, and I'm kicking myself for not stopping here sooner. I've driven past this particular store hundreds of times, but never stopped until today. First observation: this particular store has one of the better layouts I have seen as far as Guitar Center stores go. The space is massive, and everything is easy to find. The store has ample staff, all of whom are eager to help. Despite a large crowd on a busy Saturday, lines were moved quickly and customers were all attended to. Staff was incredibly friendly and struck up conversation about making music. From a drummer's perspective, this place was a jackpot. Nearly half the store was drums. I was thrilled to find a massive snare drum wall, including vintage snares. Cymbal room selection was impressive. Lots of new and second-hand drum kits to see. E-drum selection was massive and had something for everyone's budget. Where the store truly shined was with their ample parts, accessories, and tools for drummers. This is lacking in many other locations. Picked up some things I needed and fair prices (LESS than Amazon!). The staff, again, were pleasant and kind. That makes a huge difference in and of itself. Store was clean and well-organized. This is my new store for buying in-person. Period. read more

Why it has taken me 3 years to write a review my bad. If you ever need your guitar looked at there is no one I trust more than Dr. Lee. A diamond in the rough this guy is not only is he an encyclopedia of guitar/ music knowledge the stories he has are just as good. Even my son says I really hope Dr. Lee is there everytime we bring our gear in. The store itself has a huge selection of guitars too and competitive pricing. So the next time you're in pass by the repair section and say hello to the Dr!! God bless read more

Went there to try out 12 string guitars on a saturday afternoon ( yeah, probably not the best time). It was so crowded in the acoustic guitar room I couldn't hear myself play . Waisted trip. Otherwise staff was very friendly and helpful. Price for gear were too high. read more

In the age of overpriced guitar outlets Guitar World has affordable stuff for everyone... read more

Guitar Center - Paramus, New Jersey // Aerik Von - Musical Instruments & Teachers Near Me - Paramus, New Jersey

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Never knew about this location, decided to stop by and have a look around, they have a pretty good selection of instruments, and it usually gets pretty busy with people, overall, a good music store.. read more

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I like the fact that you can try the guitars. I don't like the fact that the salesman tried to sell me a guitar he knew nothing about. Thank goodness I had done my research prior to going. Walked out with the item I needed which was great. read more

I'm surprised to see some of the low reviews here. I thought this was a good GC. My dude and I went to the Paramus location this Saturday. He played some of the bass, electric, and acoustic guitars. A friendly staff associate stopped by and asked if we needed anything; we said thanks but no it's ok. We didn't feel like their was a hard sales push, which is always nice. This location looks like it gets a lot of music lesson business here. read more

Guitar Center - Inside the Acoustic Guitar show room that's temperature and humidity controlled - Musical Instruments & Teachers Near Me - Paramus, New Jersey

The staff especially, especially the drum guy, Mike N. was extremely helpful and so was the manager! I had recently visited the Totowa location in NJ and had a pretty lousy experience with the store manager. I feel generally speaking, most of these guitar centers are mismanaged and it's a total crapshoot. There is no consistency regarding customer service at most of these locations. I've been to many all over the country. I was lucky enough to have Mike's help this particular Thursday evening. He was totally helpful, available and did his job! Sad that doing your job has become a highlight rather than the norm. I would give this store 5 stars, but I'm taking one star away because of the corporate inconsistency at your nationwide stores in general. I guess you go to enough Guitar Center's and eventually you get lucky and meet a couple of nice blokes who totally make up for my last Totowa Guitar Center Experience! I didn't get the store manager's name, but Kudos and super grateful for your kindness and generosity in honoring a competitor's price! Cheers and Well Done, guys! As for Guitar Center, Corporate, get your shit together and again, that Totowa store needs some serious attention and 'RE-TRAINING'! ASAP! read more

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My friend and I visited a couple of days ago to check out a guitar he's been wanting for a while. The workers were nice enough to let us try out a couple of guitars to see which suited him better. Throughout the visit, we were allowed to check out amazing instruments as well as other equipment. I've recently started getting into DJing and they had multiple amazing dj control systems and mics as well. They give you headphones as well so you can test out the equipment. They have a separate room for acoustic guitars that you can test as well it was amazing to hear the quality that each instrument had. Would highly recommend this place to those who are interested in purchasing instruments. read more

In general I'd say there are good folks and I've had positive experiences. Not pushy at all.

I never have much luck when shopping at this store, but I did my research on the guitar I wanted to buy and tried a few examples at different locations. They're store in brooklyn had the guitar but there was something wrong with it. There's store in long island had the guitar but it needed a set up badly, but I asked them to hold it for me for 24 hours. So, I figured I would try this location before I bought. I went into the acoustic room, spotted the guitar I wanted to buy, and approached an employee that was stocking an end cap. I told him I was interested in purchasing a guitar but I would like to play at first. He told me he was too busy to help me, and that I would need to wait, and then things got weird when the employee told me that I could not go back into the acoustic room, that I had to stand in the spot I was standing at the moment until he was ready. I thought I misunderstood him, so I said I will wait for you in the acoustic room. But again, he told me no, you must wait here or no one will help you. I cursed him out and left the store. I immediately purchased the guitar from an online retailer while I was in the parking lot, and called the store long island letting them know that they did not need to hold the example at their location that I looked at, and the reason why. The guitar was a Martin 000-16 Street Master. Retail is $1999. In addition to the guitar I bought a box of strings, a Ubass for the kids, Capo, picks, humidifier with two extra packs and a 3 year warranty. I hope a higher up at GC reads this and re-traines the staff. read more

Guitar Center - Musical Instruments & Teachers Near Me - Paramus, New Jersey

I drove all the way in from New York to buy an item that this store has listed as new and in-inventory on the website as a birthday present. When I arrived, they told me that they only had one unit, open-box and missing parts, and they only had open-box on this item for nearly every Guitar Center in the tri-state area. I wanted to buy it here so that I could give money to a local business and not Amazon, and these guys literally make it impossible to do business with them. I'm a huge fan of retail but this chain cannot go out of business fast enough. read more

I've never reviewed a guitar store, but this one deserves one star. I drove an hour, and was eager to try and purchase an expensive guitar they had in stock. I told the first guy behind the counter that I was looking for this guitar. He seemed bothered, and said, he's the guitar guy, pointing to a guy with a long beard. He was talking to someone so I waited at the guitar wall. He came over and just looked miserable. No how you doing, or small talk, so I was immediately uncomfortable. The guy who I talked to on the phone came over, and he was helpful in opening the locks on the guitar I wanted to play. To his credit, he did talk to me. I started to play one of 3 guitars they had in stock, and the bearded guy looked on and asked me if I needed a tuner. I said no and started to play the guitar. The neck width and the scale felt very different from the cheaper model that I was actually set to return in exchange for the more expensive model. I asked him if the measurements of the neck width, and length were the same. Again, he looked bothered and said Yep. I was feeling even more uncomfortable as he stood by. I said that they didn't feel the same. He just gave me the "I'm bothered by your question look." When I got home and checked the specifications of the less expensive and the more expensive guitar and just like I thought, they were different. One of the other colors of the guitar sounded awful in the acoustic position. I brought the guitar and said there is something wrong with the acoustic setting. It sounded like a bad connection. He picked up the guitar and started playing, and mumbled that it was a bad setup. Again, the tone of his voice suggested that he just didn't want to be bothered. I played one more guitar, and decided that it may not be for me, but what really lead to a no sale was the uncomfortable feeling I got from being in such an unfriendly environment. That's my last visit to Guitar Center, Paramus. read more

I went in a few weeks ago to try and sell some gear and when I approached the guy working their talking to a co-worker asking him if I can sell some gear, he gave me a dirty squinted looking face and looked at me like I had two heads. He told me to wait at the counter so I waited there for 4/5 minutes while he stood around talking to his co worker instead of helping me so I eventually said something and then a co worker at the counter chimed in saying "you've been there for 2 minutes" which wasn't true and why should I have to wait to be helped with people standing around talking ? Then he proceeded to say we will probably only be able to give you the lowest price, throwing their own company under the bus. Nothing but miserable, failed musicians who hate their job work here besides one nice guy in the repair department read more

Purchased a Yamaha keyboard from here for my mom. I was told by a worker that there was a sustain pedal included with it, so I didn't purchase a separate one. I opened the box when I got home and didn't find a sustain pedal. I called Guitar Center and asked about it, only to hear that it never came with one. When asked if they were to do anything to help my situation out due to their employee's misinformation, the customer rep on the phone told me, "oh, the employee must've just not known about the product." Ugh. Please teach your employees to have the common sense to look up info about the products you sell, rather than misinforming them about it. read more

I had an issue with a focusrite scarlet and I was very hesitant about going in because I've had horrible experience with the guitar Center being overcharged for crazy work on a guitar and I met the most helpful person. His name is dylan I highly recommend that he's recognized in some way shape or form. Geez, at least give them a gift card or something, but he was so helpful today solve my problem made it cost effective as well. These are one of the guys you better make happy because these are the guys you need. read more

I swear to god I've been standing in line for the past 20 minutes. There is one person on register and a line on either side. The person on my side had disappeared without explanation, and I've been at the register waiting for the salesman to come back. There's a line behind me. The salesman on the other side finished helping all his customers, and then turns and helps some random guy who walked up, completely ignoring myself and the line of people who have been waiting on my side. Where is a manager? Who is in charge of letting customers just sit here? I tossed my merchandise on the counter and walked out. F this... read more

I purchased a $250 acoustic guitar as a gift in Dec 2019. One year and one month later the neck cracks completely and breaks despite the fact that we always kept it in a case and were very careful with it. Went into the store to discuss a possible discount or credit on a new guitar and the salesman essentially said it is very common for a $250 guitar to break within a year of purchase and I should have purchased insurance. Terrible customer service. Not even an offer of say 10% off a new purchase. A store credit for strings Offered nothing and told me to pound sand. Go somewhere else. These guys dont appreciate your business and their is no support of customers once a sale is made. read more

I have a Taylor GS mini that I bought here less than 6 months ago. Recently I noticed a small crack below the saddle due to swelling. I went back to see if they could do anything considering the price of the guitar and how recently I bought it, and the answer was no. The repair guy looked at me like I had 8 heads and was not helpful AT ALL. They wanted to charge me $150+ for a tiny crack repair and some new strings. He basically looked at the guitar like it had no value and made it seem like it was my only option to pay that insane price. I will never buy anything from guitar center again and rather will support local business who actually care for the customer. read more

If i could give -3 star I would!!!!!!!! Went in recently March 2019. I have awesome memories of Guitar Center as I used to frequent back in early 2000s when the company was just beginning to expand and they gave a SHT! WOW !!! have things changed. One after another floor personnel very rude and condescending. They will talk to you as if they are doing you a favor ...... and like you've been begging them to help you. Basically imagine someone answering back..."gggeeeesss.....WTF do you want?" Not only am i never ever ever ever ........going back to any guitar center again ..... I am telling all of my musician friends the same. The only decent guy was the Asian employee there. Wears glasses and a little on the shorter side....sry bruh lol....but your very nice and ......I told him I wanted to buy the 2000 dollar tele but after what I saw and experienced there sorry .... im giving my money to their competitor online. Sweet H2O..... read more

Empty shelves, J Hooks and Racks. Whoever mandated the inventory budget for Planning & Distribution for Guitar Center Corporate needs to rethink it. You cannot have Brick & Mortar operations sitting with no brand collection inventory & all your stock sitting elsewhere to fund an online business. This isn't wine or cheese that goes bad if it doesn't sell by a certain date here. I understand trying to increase turn, but it's a self-fulfilling prophesy. You will get even less business with empty shelves. read more

Its my main store and i drive all the way from clifton to Paramus for this store, not only has more items but they are actually helpful and not to mention they also have really nice people there, all those negative comments are just Karen's craving attention cause I've never gotten any problem and most importantly I've been buying from this store now 4 years starting from picks all the way to guitars and pedals even brought people that never played an instrument to this store and they fell in love with the people and the quality of products read more

Not a great experience at the new store at all. My wife, my son, and I went here to grab him some guitar strings and for me to check out some a new bass. There were barely any customers in the store and not one of the employees greeted us or asked if we needed help. In fact, 3 of them were too busy playing a guitar plugged into a huge Orange amp. The amp happened to be facing the Bass section and turned up so loud that I couldn't hear my wife talking next to me. I plugged in a Fender American Bass ($1100) and could barely hear it. Even with a sale on the line they just kept on playing guitar. I got fed up, grabbed 2 packs of strings for my son and we left. I will go to Sam Ash for now on, it's closer to my house anyway. read more

Returned an amplifier and my GC credit card with Synchrony Bank had no record of the return! Fortunately, I have the return receipt, but now I'm the one that has the ongoing hassle with the bank! GC is just not what it used to be! read more

One of the better guitar centers around. They definitely have a better layout for faster shopping than other places too. Picked up some great speakers. Didn't appreciate the sales rep pushing their guitar center pro-coverage in a really condescending way, warning me about "dust" getting into my speaker, as though it doesn't have its own warranty and couldn't be taken care of with light home-maintenance. Just trying to make her commission I guess. When I asked what their normal return window was (which is 30days), she said "it's not as long as you might think because of covid" and didn't actually answer the question. I was like "huh?" read more

Ordered a guitar back in May, received the wrong guitar. Can't return until their stores reopen, no problem, pandemic and all. Brought it back in August when they reopened wanting the actual guitar I ordered sent to me. They treated me like crap in this instance but processed the correction. A week later the same guitar shows up. I take it back this in October, calmly say I'm here to return the guitar, guy turns his back and walks away to the desk, doesn't say come this way just turns, immediately puts me off. Then says you know you only had 45 days to return this? So let me get this right, I have to wait to return it because of a pandemic, you send me the wrong guitar twice and that's all you have to say? I point out they changed this to 180 days. He huffs says policy has changed. Then says actually it wouldn't apply because they sent me the wrong product, what would I want a refund? I say yes, he says "for the best, you would probably get the wrong guitar again anyway" Carries on "just so you know for next time..." I was pissed off at this point so I interrupted and said "look there isn't going to be a next time, please just refund me so I can get out of here" 1 star is too many. To summarise, incompetent system sent the wrong guitar twice and the customer service in this particular store is awful. read more

Everyone is helpful. Yes, you might have to wait to be checked out, but everyone is hard at work attending to customers. Been here to purchase 2 guitars a ukelele and other items- and was happy with the service! read more

F U Guitar Center! Commissioned sales people make it like being in a shark tank. Teachers? They couldn't teach my ass how to sit in a chair. Wish this place was still Victors House Of Music! I miss VHOM they always had a wide selection, caring staff and great prices. No thanks, you will never replace my favorite music store, never! read more

If I were the business owner, id fire the entire staff lol. There was a line that was essentially out the door and all of the employees, including the manager were playing guitar in the back and hanging out. I dropped everything in my hands and left after waiting for 10-15 minutes and went to Sam Ash down the road. read more

Maybe the managers saw Mick's post, because I can't remember the last time I had such great customer service from any store I walked into at all (I'm not just talking about an instrument shop). I first came here a month ago right past closing time, as I glanced in and started walking away, they came rushing out through the entrance and asked if I needed something quick. I said no it's alright and from then realized they had great service. You only get that kinda question if your a hot chick, and I'm just another skinny dude. I came back expecting to get butt-raped in costs for figuring out what was going on with my guitar, but Dr. Lee was the man. People kept coming in for troubles with their guitars, and Dr. Lee looked into everyone's problems with much attention and care. Took him awhile to get to mine, I told him I can wait (waited a lot longer than expected but service was awesome). Helped me figure out what was going on, stringed my guitar while I was at it. Checked out the guitar as a whole, even unscrewed the pick-ups! But the problem was in the receiver jack. Gave me a few tips on re-stringing the guitar, checked the alignment of the neck; this guy was just spot on. While I was waiting, I tried a few bass guitars, surprised they were all in tune, and jammed away. Strangers would come in and start jamming together, which was pretty sick. I inquired about bass amps, the guys could have helped in explaining more, but whatever. The amazing thing was it cost me a lot less than I expected, and after the experience they sent an e-mail asking if everything was okay. You never see this sort of service in any store, these guys run a nice shop, were helpful to all the patrons, I''m sure they have their bad days but I will definitely be back. I think Dr. Lee, assuming he got the name because he's a guitar doctor, contributed a lot to this review. He is the man, gives discount pricing to the people depending on the job and is more than fair (Charged 1 guy before me for 2 strings for some simple issue or something like that). Overall, glad I found a guitar store I can trust, prices are competitive, staff seemed to have improved and it definitely shows. read more

Nice collection of guitars and other instruments. Cool workers very helpful. Loving my novation launchpad midi keyboard

I been in the San Rafael Marin CA few months after they left the old location of 8,000 sq ft tiny store location and move to the Napa CA and it has a NICE HUGE store plus more. The place has 100,000 sq FT! They have a HUGE brands as well as a opt to rent the music rooms for starting you own band and such! Not sure why so bad rating? read more

Got my first acoustic guitar (Yamaha). Sol was most accommodating, he could've made it simpler. I got all I need bag and tuner, boom, done, in and out. Thanks again Sol! read more

Guitar Center Paramus just spent a fortune upgrading two stores into a superstore on 17N. I went into the NJ 17N store yesterday to check on the new Avid 'Headrush' guitar processor to purchase as a XMAS present. Two nasty floor associates standing next to it chit-chatting had it plugged into the front end of a JVM Marshall amplifier. I said to them "It is over EQ'd this way. It needs to be demoed in from the 'Return Input' in the rear of the JVM head direct to the power amp." They looked at me with utter indifference and said, "We did not configure it somebody else did," and then both arrogantly turned their backs and walked away from me continuing their conversation mumbling: "It is not our problem!" I was incensed. I am a 17 years loyal customer to this Guitar Center chain having spent over $20,000.00 over the past 17 years in their now converted to a greed-centric Made-in-China chain of mostly garbage electronics and stuff, and not only are the floor Associates clueless and ignorant about the products they sell, they are unnervingly apathetic, rude, and their sole focus is in-house competition for sales commissions. They rudely argue about their commissions in front of customers all the time at the register at checkout about whose employee code goes into the transaction, with a manager having to come in and intervene and put his code in overriding the problem. It is rudeness to the nth degree and wasting customer's precious time. It is disgusting. It also happened two weeks earlier when I asked if they could hook up a Line 6 'Fireworks FX' processor, which the associate would not either. It happened so many times at the original NJ, Paramus Store on Route 4 before it consolidated as well. What is this anyway? Are these pricks doing society a favor for us to walk into their holy shrine stores and put up with this crap? UP-YOURS Guitar Center. I am done with all of you for good. I left the store in anger and total disgust, and called the store manager from my phone in the car and told him what I am posting here. They can go rot in Hell! ..... HELLO SAM ASH! Happy Veterans Day buttholes! HOOAH! AIRBORNE! ROY CHOUERI US ARMY (Ret) read more

Can't wait till they move to the Michael's plaza as this location is not convinent. I blew right past it and had to park in the neighboring Panara parking lot and walked over. The plus: my sons sax was quickly repaired and works as good as new. They also deal with Music and Arts school band rentals which is a plus. read more

Went in to upgrade my son's guitar. I dealt with John. If you go here and need help with anything guitar related, ask for John. He couldn't have been more helpful and attentive. He answered all of our questions thoroughly and provided honest feedback about what and what not to buy. I am quite shocked by the amount of negative reviews, to be honest. I couldn't have had a smoother experience. read more

My son takes guitar lessons in the Paramus location. They are professional and he loves going weekly. The teachers are friendly and if we need to change an appointment, they are always very accomidating. Highly recommend. read more

Don't bother going here if you need drum equipment, travel another mile and go to Sam ash to save yourself the aggravation. I went to find parts for my kid's drum set and the employee looked like he could care less helping me and started playing drum sets on display. He then proceeded to tell me to go back to where I bought my set and ask for parts from them. If you're desperate or know what you're looking for then attempt this location but if you end up getting Jacob remember that you've been warned. P.S. Advice he gave me was that drum heads need to be replaced monthly yea... if you play like Animal from the Muppets.... what a joke. read more

Walked in here at 9:30 in the morning. At least half a dozen people working, and I waited at least 20 mins to ask somebody where I could buy strings. "Ask the other guy in black - he can help you." Never wasting another minute here to buy a set of strings. read more