I've been going here for the last few years never had a problem till today I was trying to get my…read moreteeth clean and they were trying to tell me that I had to take x-rays and I said I don't need x-rays. I don't have any problems I've already had my wisdom teeth out. So they told me that I couldn't get my teeth cleaned because I'm not doing the x-rays so my understanding is they want to do x-rays to get more money out of me because let's say they did find something wrong with something on the x-rays they would still have to have my permission to proceed to go forward to whatever they found. So if I told them no, I don't wanna do anything whatever they found they would say OK and they would clean my teeth so there's really no point on taking the x-rays if I don't proceeded to go forward with whatever they would find and don't forget I don't have any problems so why are you forcing me to do x-rays because they need or want more money. It's sad because they always have excuse saying all they don't wanna lose their license or blah, blah blah, even though the contracted paperwork at the beginning that we signed saying that we can't do anything, even if they broke a tool in our mouth. It's just bothers me that these corporations use these tactics to manipulate us into spending more money in reality it doesn't benefit us. And it's sad because I love this place but once you start adding more stuff just to get money out of my pockets when I've been going here for probably 5-6 years and never had a issue. they need to listen to their clients and their patients more than whatever they're trying to push on us, because at the end of the day we were the ones that pay their bills. Like come on man at the end the day we're calling you paying you to tell you what we need we're not paying you to tell us what we need because trust me if I had some type of problem in my jaw, I would definitely recommend getting an x-ray but I do not have any problems. And just to throw this out there I don't have insurance, so those 5-6 years that I've been coming here I've paid up front so they actually get my money the day of unlike you guys that use insurance so when you use insurance they don't get their money for about at least 2 to 4 weeks so for somebody like me that pays the day of they actually get their money that day

I went here to fix the clicking sound in my jaw and to have my teeth cleaned. I found out the did…read morenot take my insurance, but, i had my teeth cleaned. 150.00 I was told it would cost 10,000. To fix my bite. I was sent to a chiropractor for a massage. Then after teeth cleaning, i was told i needed a sonogram in order to see what needed to be done. Another 250. Then i was told that it would cost 60,000.00 to fix my alignment in my jaw. I might have felt better if he had said take your sonogram . Perhaps i could take it to another dentist. He said my partial was lose on one tooth so no good, can't take it off and would have to be replaced. The staff was wonderful, and the dentist s were seemingly good, but the cost was freaking crazy high! The place is amazing, so if you have a ton of money i guess it would be great, but for me, retired teacher, the experience was embarrassing to say the least. I even said can you give me another alternative, like not the Lexis version, but maybe the Toyota version that cost less. But no! I left feeling yucky, like do i mortgage my house for my teeth? Lol not at 72! Just to be clear, my negative review was all about price and how different it was like call backs on information or for appointment s after I questioned if we could do a less expensive route. The place and people were really over nice and the equipment was top of the line. I would have loved for them to do the work because I felt comfortable there the first time i went.

Westheimer Lakes Dental was so attentive and caring. The facility was clean and the staff took…read moreextra precautions for safety. I went in for a filling replacement and they were so kind to me and making sure I was numb and comfortable, or as comfortable as can be. This was the first time I have gone to the dentist without feeling any sensitivity or pain during my procedure. I would highly recommend Dr. Vuong

My wife and I went to Westheimer Lakes Dental for the first time this past week. Dr Vuong and her…read morestaff could not have been friendlier or more thorough. I highly recommend them for your dental needs.

Victoria Santibanez is the best dentist; Dr. Santibanez is our family dentist and we all adore her…read more Her special skill is understanding along with soothing treatment. I, myself have a frightening fear of dentist but she always manages to get me in for all my appointments and out without tears and/or a panic attack. Her approach is amazing! Prior to my initial appointment, she called me (personally) to discuss my fear of dentist; which meant she had read my intake paper work. We discussed the issue in depth and decided on a plan of action; in order to make my initial appointment as pleasant as possible. This impressed me! And she has been wowing me ever since. My spouse and daughter both agree that Dr. Santibanez is one incredible Dentist! Let's not forget about the amazing staff! The front desk staff/receptions are professional - delightful people; and the dental hygienist, Leslie is the world's best! I'm so thankful for this team!

The dental group accepts DMO insurance to get business and then inaccurately represented a…read moretreatment not covered by the DMO insurance to boost their billing. The client, who has no dental training, ultimately has to decide whether to accept the treatment. After speaking to the DMO insurance company about the treatment I was informed by the DMO that I was misled about the purpose of the treatment. I tried to negotiate with the staff and office manager to get the cost of the treatment back. The office manager took my call and told me that I approved the charge at time of service. This is true. I did approve a misrepresented treatment and its charge. I was also told she would talk to the owner dentist about my claim. This never happened. Then, by email, I asked to talk to the owner dentist and I even offered to pay part of the charge as a compromise. The office manager never responded to me on two separate email attempts. I consider these business practices unscrupulous and poor customer service overall. Ghosting customers may be the social trend, but it's very poor customer service! Fulshear Modern Dentistry seems to overlooking all the choices their customers have for dental care in the area. The situation/charge above was in dispute with my credit card company initiated by me. This dispute was unanswered by the office manager. However, my bill is paid in full even though I was unable to work something out with the office manager due to her lack of response.

I had a sensitive tooth so I came here two weeks ago and did the a bit of treatment on my tooth…read morewith filling and correcting the right spot. My sensitivity didn't go away so I came back again and Dr. Suhail did awesome job on my tooth fixing up!! Hopefully I won't have any more issues for awhile Thank you

I recently came to Cross Creek smiles for the first time. My precious dental office, which I loved,…read morewas no longer in my insurance network. Cross Creek was assigned as my preferred dentist by my network, and I am SO GLAD THEY WERE! I have extreme dental anxiety after some previous experiences in other dental offices and a traumatic dental accident a few years back. From the moment I walked in, they made me feel so cared for! The front staff was extremely kind and quick. I waited under 5 minutes for my appointment time -- I felt they were so efficient at every step. The dental assistant who took my x-rays and performed my cleaning was equally as kind. I expressed my concerns with my dental anxiety and let her know I was in tears and on the verge of a panic attack. She did not make feel embarrassed whatsoever. She was extremely calm and accommodating and made me feel very seen and cared for during my panic. She offered to go slower or stopped if needed and made sure to check in throughout to ensure I was ok. I wish I remembered her name because I was so grateful for her ease and calming presence in that moment (other dental offices can be very passive and almost annoyed at this). The cleaning was quick and once I met with the dentist, I had already had a phenomenal experience. The dentist gave me a thorough check and was very communicative the whole way through. He was also calm and collected! I appreciated this visit so much and I plan to continue coming here!!