Purchased a 2019 jeep overland 12/22/25. 3 year bumper to bumper warranty. Within 3 months (of…read moreminimal use i might add) it's acting way wierd and lights coming on dash so we make an appointment for the soonest available date, April 11th. The car sits for 3 weeks while we wait for appointment. We're eventually told it's the Transfer case. $4000 repair that luckily we'll have covered under warrenty, minus deductible. The warrenty gave a discounted price for a rental for 10 days. The dealership says they don't have loaners available. April rolls by. May rolls by. Their steady telling us they can't get the part. When asked in June about an ETA we were told to, and I quote, 'Take it up with Chysler'. As if they were sick of us asking once a month. Unbelievable. So I did. I called Chysler and was informed this was in fact a gurley leep situation. It's mid July and Their now saying our car would be getting worked on the first week of August. Ironically at the edge of the Indiana lemon law time stance. Utterly unbelievable. IF it's ready that week we'll have 6 months car payments made for a vehicle we don't have. 6 months full coverage insurance on a vehicle i can't drive. Ive Lost multiple 1000's of dollars from my shipping job, which is why we got a 'dependable' vehicle to begin with. It's been a nightmare financially. We Would of had better luck off FB market place

Technicians were able to get my car in and serviced by close of business as requested.read more

Love my Lexus and their service department is very good. But their customer service is terrible…read more I have been waiting for a refund on a service agreement from a prior Lexus I purchased for over a year. Have went there and asked them several time to no avail. For this reason - I don't think I would use them again.

There has been a steady decline in customer service since the changes in ownership. Very limited…read moreinventory and they require a deposit of 2500.00 before they will search for a vehicle from other dealers. Lexus is a great product, but this dealership appears to be out of touch with the luxury brand that is Lexus. It is probably because of the owner is a large company with policies that don't work in this market.

Great place to purchase a new or used vehicle. My self I bought a 2015 Nissan Armada price was…read morereasonable and after purchasing it had a problem that would have been hard for them to catch before selling the car but they stood by what they sold and made the repair at no cost.( I was amazed ) After a few years earlier being take by a dealership and was told to bad sold as is. Thank you Basney.

I made an appointment at 9:30 to get my car fixed which I was told would take 2 hours. I arrived…read moreat 9:20. At about 11 I looked in service area and my car had not been moved. When I asked service about why did I make an appointment, she was rude and walked away. I did not leave until 2:45 pm. There is so much more I could add here of the service managers and the treatment I have received but I only have so much space. I will not go back nor ever recommend this place to anyone.

These guys are the real deal! From start to finish, a total class act! Everyone at Basney from…read moreChris Egan, to both of the Chad's are super friendly, helpful, honest, funny and they beat the snot out of any Chicagoland dealer. No games and total honesty are rare in this industry but Basney BMW does both. Never tried to upsell, didn't try to hide any fees, just total transparency. After working out the details remotely, I took a train ride to South Bend and was in and out in less than 30 minutes. I have purchased a lot of cars and this was the easiest deal ever. I have to say that even including my train ride and the drive back I can almost guarantee that I still saved time versus the time it would have taken negotiating with the dealers in the Chicagoland area...and the train ride was pleasant to boot. Anyways, if you are within a day or two drive, I think it is well worth it to shop Basney BMW. You will not be disappointed with how you are treated. I am sure I will be a return customer too.

Best car buying experience I've ever had. No hassle, no pressure. Tim Baransky and Denny Moss were…read moreboth great to deal with.

Worst dealership I've been to. Went in knowing what I was looking for with cash ready, a salesman…read moreapproached me and I told him what I wanted, long story short he tried getting me to look at a bunch of other cars because he didn't think I could afford it (it was very implied) the guy was super disrespectful and asked weird questions showing a lot of attitude. I was with 2 other people and they were just as taken back as I was. I went to another dealership the next weekend and bought what I could have gotten from this one just because of this salesman.

I isolated aux battery from main. all Issues went away, completely. Which proved it was the aux…read morebattery. Bought new batteries and replaced both. Zero issues or glitches since. Aux battery wouldn't charge above 11 volts on bench, so it was definitely the culprit. Still working on getting reimbursed by jeep, via a reimbursement claim (dec 1 2025).

Just got a new truck, Morgan made everything easy, got a couple other things added when I bought…read moreit, tinted windows, mud flaps, fabric & paint protection .. left it there all day to get stuff added, had to take it back in to get the fabric & paint protection done, they ran out of time on the day that I had bought it in, no big problem, had a shuttle driver bring me home and come and pick me up, which is nice, I would not have any problem buying another vehicle from these guys

Last summer I brought my Toyota Camry in with a red light and the A/C not working--and it turned…read moreout to be squirrel damage, which OMG I had no idea how much damage a squirrel nest could cause! My insurance company could not find me a rental car so I was left ARGH In the wrong state, when the general manager arranged for me to borrow one of their used cars for a week! While all my craziness was going on, I saw the staff being both kind and patient with a frightened, elderly person who said their extended family was out of town. I didn't hear the end of that, but the basic decency of the folks there won me over. I had a dust-up with a deer this summer--first ever in decades of Midwest living--and I guarantee you Jordan Toyota will get my business. My Toyota is a tank, still driving despite Hello, Deer, and the parts LAST.

I found all of the sales and administrative staff to be vey friendly and courteous from the minute…read morewe pulled onto the parking lot. Dave Rose who was our sales representative was extremely helpful throughout our shopping experience and answered every question regarding the various vehicles that we drove. We purchased the additional Ziebart and protection package, and when I arrived on Thursday 6/28/2018 at 8:45 a.m. Dave immediately took my vehicle to the processing center and made me comfortable in the guest waiting area, where I was able to setup my laptop in order to complete some of my required work items while I waited. I would definitely recommend purchasing a vehicle from Gurley Leep to my friends and associates. David Kalling (NIles, Michigan)

Defiantly played us. Paying way too much in interest. No good deals. The saleman took advantage…read morebecause we were first time buyers. Had no idea we would be paying so much for a 21,000 car.

I desperately wanted the chance to buy this wheelchair van. I first reached out on the fifth and…read morewas told that although it was listed on their website, Facebook, and cars.com, that it has been taken off for a paint job due to rust. I asked when it would be in and was told Wednesday January 14th, but that they would call me when it was in for sure. That day came and went and I heard nothing. I reached out again and was told it is still in the shop. Fast forward to today, I reach out to Alex with a "?" as I still heard nothing and was met with a message saying that someone else is scheduled to look at it. I called frustrated and was met with "well, several people reached out before you so we have to go through them first". Never was I told that before today once. If you're looking for a wheelchair van, do not bother with this place as you can wait 2 whole weeks for responses, reach out multiple times, and still get passed over. If I could give zero stars I would. I have attached pictures as proof of lack of response and for when I first reached out. Edit for a reply to their Google reply as I could not reply to it via Google: The owner's response makes this look like a "miscommunication," which is not accurate. Over the course of approximately two weeks, I checked in multiple times and was repeatedly told the vehicle was still in the shop and that I would be contacted when it was available. At no point during that time was I informed that there was a line of interested customers or that others had priority. I chose to end the conversation because trust had already been broken. This dealership had multiple opportunities over two weeks to be transparent and chose not to be. I was not proactively contacted with an apology or clarification; instead, I had to reach out yet again to learn that the vehicle was effectively unavailable. Under those circumstances, it was reasonable to disengage rather than continue working with a dealership that had withheld material information. Also, I am not located in California, I am from Indiana so apologies for that not being reflected accurately.

I bought a vehicle from them and an extended warranty. Now not even 2 months later the left control…read morearm needs replaced and warranty doesn't pay for it... just be careful buying a warranty or car from them. On my way home after I bought it the bolt came out of my right side brake.

Purchasing a vehicle is a major life purchase, and Shawndel Gordon made the entire experience easy,…read morefriendly, and completely hassle-free. From start to finish, Shawndel was straightforward, relaxed, and pressure-free. He took the time to answer questions, explain options, and ensure I was comfortable throughout the process. His professionalism, honesty, and customer-focused approach made what can often be a stressful experience enjoyable and seamless. The level of service provided exceeded my expectations. I highly recommend Jordan Automotive Group, and especially Shawndel Gordon, to anyone looking for a vehicle and a truly exceptional buying experience. Thank you, Shawndel, for all that you do!

We had an outstanding experience working with Andrew. His attention to detail and dedication…read morethroughout our shopping and buying process was exceptional. You'll get a friendly, knowledgeable, and committed Jordan employee who treats you like family.

These reviews had me extremely skeptical to purchase a vehicle from this dealership and honestly,…read moreI'm glad I took a chance. Blake McGhee is THE BEST EVER! He absolutely went above and beyond to ensure that we had what we needed, including ensuring that 4 tires were replaced and the scuffs were buffed out, shout out to the service department who has a bad rap here. I am an out of state buyer and had some major issues and delays shipping the car and Blake served as a liaison even after the sale was complete. I couldn't have managed without him. We got the car home and it was better than the photos and paperwork could have described. It's like we got a new vehicle. I will certainly not negate the tons of bad reviews and customer experiences, but I am so grateful to Blake, Brandon, the service department and Gurley Leep, especially Blake though (lol), for an exceptional experience and a really amaaaaazing Mercedes Benz S580.

Made multiple unnecessary repairs including replacing the transmission when the only thing that…read moreneeded to be done was a new catalytic converter. Will never return Previous visit they told me I needed a bunch of work to be done on the vehicle including flushing of the transmission fluid. I asked why, they couldn't give me an answer. I asked to talk to the mechanic because I had the transmission fluid changed just six weeks earlier. When I told him this the advised "the mechanic thought it would be a good idea". They don't care how hard people have to work for their money, their greed/rip-offs are all that matter.