We have been to this restaurant for both dine in and take out many times. Their dine in service was ok but the take out was not good. The food used to be better but our son likes the burger so we come back occasionally. Recently, the burger is not as good as before too. Also, they increase the price pretty often.
So this review is based on my take out order on this Friday night. I called in at 7pm for 1 classic burger, 1 greek burger and 1 onion rings. I asked for grilled onions instead of raw on the burgers and was charged $1 each, so total of $2. They told me the order will take 20 mins.
Drove there but couldn't find any street parking. Be aware, limited meter and street parking Spent 10 mins looking for parking. At this point it has been almost 35min from the time I called. Finally saw the restaurant delivery car pulled out so I parked in his spot. Then realized it's not an actual spot but thinking I should be in and out of the restaurant in 5 mins since the order was placed over 35 mins ago.
Walked straight to the cashier and told her my name and paid for the order. Then she told me the order still not ready, so I asked her how much longer. And if it's going to take more than 10-15 mins then I have to move my car and come back. She maybe new and looked around seems confused and searching for my order receipt. This bald guy standing next to the cashier, I believe is the order packer, asked her what is she looking for. She said I want to know how much longer for my order. I had no clue what happened this bald guy, he replied in a very nasty attitude, and raised his voice on me, "don't you see we are very busy here" (pointing on the order receipts on the packing table, I saw about 5 or 6 receipts). "We don't know how long it will be ready, you just have to wait." I was shocked with his attitude, because I wasn't being nasty, so I told him that "I just wanted to know because my car is not in an actual parking spot, and I will come back if it's going to take longer than 10-15 mins. Besides I was told 20 mins and now is almost 40 mins." He didn't even listen to what I had to say, and stopped me while I was talking. The cashier girl standings next to him was nervous and told me I have time to move my car and can come back in another 10 mins. While the cashier was telling that this bald guy shout out and said "what's the name on the order", then repeat again, "I have so many orders here, can't you see. I can't tell you how much longer." still with a nasty attitude. Meanwhile, I wasn't even talking to him, it was the cashier trying to tell me to come back. I was about to go out and come back, and he called out "don't go". He found my order receipt and was packing my order. Apparently, it has been ready on the countertop and he just didn't pack yet.
He literally just threw everything in a plastic bag, the food and the condiments. He was complaining while packing with anger. I saw one of the ketchup packet was on top of the greek burger which was wrapped like a gyro, not wrapped in a foil, you can see the tomato and lettuce. It was disgusting and not sanitize. (I have attached pictures) This is not acceptable. When he was about to hand me the bag he asked the same cashier that if I paid or not. The cashier couldn't remember, and looked around for the receipt. But she's the one whom charged my card and witnessed the whole situation. (Like I said, she maybe new at the job.) Anyway so I thought to help her out by saying "I paid" but this bald guy refused to acknowledge. Then the cashier said "she paid" and he still saying it in a nasty tone, "I am just asking". Then finally he gave me the order and I was furious and just walked out of the restaurant.
This bald guy treating customer with no respect, and extremely nasty attitude. I am not sure if he is the owner because I don't think any workers will treat customers like that, unless they want to be fired. If he is the owner, good luck to him, he definitely not getting any of my business. This is not the appropriate way to treat anyone. The Health Dept should look into this restaurant, that's not hygienic to put condiments on an open wrapping food. To top this whole situation, the onion rings is cold inside. I didn't call them back, because I am not going back to them. The review is long but I just wanted to share my experience at this place. read more