The place was not too crowded. You can literally drive alongside and order your ice cream. Quick service all three orders were of good portions. Would stop by again especially during this time for another cool dessert. read more

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Melted ice cream; under filled cups and over priced ($12 for one cup is ridiculous). I would try different options

Haagen-Dazs is always good. Not sure why it got such bad reviews. Ordered the chocolate chip milkshake w/ whip cream and it was delicious. Great on a hot day! read more

A very unprofessional store!!! I asked for a cup of water with my ice cream. The cashier said I had to buy a water. So I did. As I was leaving a man asked for a cup of water with his ice cream and they gave him a cup of water. Same person behind the counter. read more

Horrible rip off!!! Do not come to the Duval location. Family of four came out to $41 dollars. Two small shakes and 2 small cup of ice cream. This is a HUGE tourist trap. And on top of them ripping you off, the person serving the ice cream had a stank face and no personality. DO NOT COME HERE!!! I live in Miami and have been to several Haagen-Dazs and the same order would be $21. They charged double at this horrible location on Duval. Save your money and go to the other ice cream shops in the area. This must be how they pay their rent by ripping off customers. read more

The place is cleans and staff is friendly and the smoothie is so yummy. I would recommend. Has lots of seating too! read more

Häagen-Dazs - Strawberry Mango Smoothie - Juice Bars & Smoothies Near Me - Key West, Florida

30$ later.... I got one sundae for me and one smoothie for my boyfriend. was not treated nicely. the atmosphere that i was in was not giving. the total was $25. but little did i know they would add a $5 tip to my receipt. i did not like the service enough to tip. let alone $5. i asked to refund and restart my purchase but was treated with harsh disrespect. do not recommend due to my experience. after 15 minutes with my icecream melted, i finally got my tip back. thanks for nothing. read more

Häagen-Dazs - Juice Bars & Smoothies Near Me - Key West, Florida

2:11 on 9/15 the employee was the rudest person I have meet in Key West. Last time paying $20 for two scoops of ice cream here read more

If I could give a minus 1000, I would. It was my husbands 51st birthday and we asked if they had a birthday discount. She was extremely less than friendly but he was fine without a discount and just ordered a baby cup of ice cream just for a small cup of something sweet. It was over $8 dollars for pretty much a quarter cup of ice cream. They were terrible when I confronted them about how insane that was and they wanted to call the cops on me for being displeased. I'm not quite sure how they are still employed. I tried to calmly ask the other employee about the situation and she completely ignored me. Mind you she was on her phone the entire time. Good luck! read more

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Delicious and refreshing Dolce de Leche smoothies especially on a hot Key West day. The prices are steep and the service could be better.

Great location! We were walking down Devon street and decided to stop by for ice cream. We stopped a little before their closing time and it wasn't crowded. We got Pralines cream & Rum raisin, and Dulce de leche & chocolate, both in chocolate dipped cones and enjoyed it a lot. read more

Häagen-Dazs - Juice Bars & Smoothies Near Me - Key West, Florida

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Buyer beware! I usually love their Dulce de Leche sundae but this time did not please me. The guy scooping barely gave me any ice cream. It's supposed to be three scoops. It was more banana than ice cream. And on my credit card I got charged $3 more than the $8 plus that the guy told me it cost. So dishonest! read more

I usually enjoy a nice cup of Haagen-Dazs ice cream but it usually doesn't come with two mouthy teenagers that like to complain about customers. The only reason I am giving them 1 Star is because I like their ice cream. It's understandable that this is an entry work-force position and most of the time you will have teenagers manning the counter but these two should probably find a different place to work. It is obvious that management or the owner is not teaching these two girls the basics of customer service. I also want to mention, when something falls on the floor it should go in the sink to be cleaned and not set back on the prep area. Key West has many other ice cream choices so don't limit yourself to one place. read more

What can I say! It's Haagen Dazs!! I love their ice cream. Was craving dessert and saw they had the winter season flavor of peppermint bark here!! I had to get it. This store was hidden in Duval street at Key West! The lonely guy who helped us was nice. Good customer service is all I ask! Putting my mark here, too!! [97/100] read more

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Yummy icecream as always...needed late night snack ..they did not disppoint!! We will be back .

Management reached out to me and promptly fixed my concerns. The owner and manager really care about the success of the business and maintaining standards. I was very pleased with the quick action to rectify the problem. I look forward to the next order. read more

My family and I wanted to enjoy a nice cup of ice cream after a wonderful time at dinner. We were greater with the two teenagers on their phone sitting on the ground. No one talked to us until we asked to try a flavor. With a blunt attitude and straight face, she told they were OUT of vanilla. ma'am i know you have some in the back. They also did not wear gloves and were wearing slippers. The ice cream was good. Wish it was served with a smile. read more

I really liked this Häagen-Dazs Ice Cream Shop location. This really is a good spot to stop in on a warm day to cool off with a cold treat. The staff here is very patient and accommodating when you are deciding what you want and available to help you through the process. I was able to to get an extra surprise with my order too which was awesome. This was a memorable experience. read more

Häagen-Dazs - Häagen-Dazs® Ice Cream Shop - Juice Bars & Smoothies Near Me - Key West, Florida

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Very friendly service and good deal if you get the regular for three people since it comes with three scoops so everyone gets a flavor. You can also request to get your scoop in a sugar cone which is complimentary! Plus it was very hot when we were visiting so the AC felt very nice. read more

Häagen-Dazs - Juice Bars & Smoothies Near Me - Key West, Florida

The ice cream here was very good but the price is over the top. For a small cone the cost was very close to $10. Just too much for a little amount of ice cream. read more

Excellent quality product! Double scoop Peppermint Bark ice cream in a peppermint chocolate dipped waffle cone. Creamy ice cream as expected from Häagen-Dazs!! Fun customer service! Keep up the fun atmosphere! read more

Having a craving while wondering down Duval and stepped in. The place is small and they at least have a clean bathroom to use. The staff were not very friendly, but they did take your order quick and prepared it as fast, but then again we were the only ones in there. I had the Key Lime Pie on a stick dipped in chocolate. I will say they did not make it, but it was not that good. I love Key Lime Pie just aint a fan of this style. Our son seemed to enjoy his ice-cream so we would go back. read more

Chocolate vanilla yogurt twist with sprinkles - yum!! Great spot to cool off on Duval Street. read more

Häagen-Dazs - Juice Bars & Smoothies Near Me - Key West, Florida

My family and I visited Key West (via the Ferry from Fort Myers), 2 days after Christmas. The whole island was jam-packed with people (holiday week plus a cruise ship in town) so this Haagen-Dazs store was quite BUSY when we arrived! The store was clean and cool and the employees served 10 of us quickly and with ease. Despite the rush, we found the staff to be very friendly and the ice cream was fresh and delicious! After paying, we left the store and headed back to the boat, "Key West Express," only to discover (about an hour or two later) that I had left my cell phone at the ice cream shop! Unable to return to retrieve it myself, I quickly contacted the store manager who took down all of my information and gave me an email address to follow up with the owner. The owner promptly replied to my request to mail the phone to my home in OH and a few days later I had it back in my possession! I am so moved by the kindness of the store manager and the owner and thought I'd share this story so that others would know that this is not only a place to enjoy a great scoop of ice cream, but the staff and owner are people of high moral character. This is the type of business I want to visit and support!! I highly recommend that you visit this Haagen Dazs store when in Key West! Thank you, Lonnie & team read more

Worst service ever the lady here was so rude to my elderly grandparents. Needs to learn good customer service and how to properly assist customers. I would give zero stars if I could. Since I have been on vacation this is the first encounter I have had with such a rude person. read more

Best ice cream very friendly employees, I got the Toasted Coconut Caramel after the nice boy let me sample it. As I paid he made small talk and even posed for a photo. A little pricey but very delicious and highly recommended. read more

Häagen-Dazs - Very friendly employee - Juice Bars & Smoothies Near Me - Key West, Florida

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Horrible service. When we first got there he was on his phone and was ignoring us. He was very rude. He gave us so much attitude. He rolled his eyes multiple times. I ordered cookies and cream ice cream it was good but not worth the attitude. read more

The worker pretended we weren't even there when we were waiting to order with no greeting. After we spoke first we started to order and he went on and started to make the first half of the order and case back to finish taking our order. Close to no talking and very rude when he did talk. I orders an aloha mango smoothie which was good but not worth the service read more

After drag queens comes dessert! This may be the only place in the world where those two are mere steps from one another. This place is open LATE on Duval so they will cater to your sweet tooth just about any time of the day. The shop was steady but not overly busy at 10pm. I got a scoop of belgian chocolate and a scoop of coffee ice cream in a waffle cone. These were pretty generous scoops. They were the perfect thing to satisfy my late night sweet tooth. There are several small two top tables inside but we ended up walking Duval after getting our ice cream. read more

Great little ice cream shop! Staff is helpful and patient.. It's usually not too busy when I go (around 6-8p), although I've been there at 11p and it is always easy to get in and out.. What can you say about Haagen-Dazs? It's always good and they have a plethora of choices.. Too many to list. Always hits the spot in Key West! There's a moderate amount of seating inside and a few chairs outside too.. read more

This shop on Duval Street is beautiful and super clean!! I can't stop thinking about the amazing hot fudge sundae I had. The whip cream was fresh and I love the peanuts they use. It's Haagen Dazs .... of course the ice cream was good. read more

I ve been here with my friends and took a lemon sorbet and I was surprised about how good it was. I didn't expect it because every lemon sorbet or ice cream I ate in the US wasn't good but the one on this place was amazing. I took a small cup but it was enough for one person. I wanted something to fill my stomach for a bit cuz I was just a bit hungry and it worked to stop my "wanting of something to eat". The flavor was good, the smell as well and the "cool" right. Beside he lemon sorbet of course they have a lot of choices of ice cream. My friend were happy as well with what they ate. This place has even coffee and great cookies. If you eat an ice cream here you won't regret. A bit expensive but it's worth it. The service was good and they treat me well and took my order right as I wanted it. 5 + stars. Congrats!! read more

The Belgium chocolate ice cream was great, as that itself is receiving two stars. The store just seemed to be below standard for a Haagen Daz. The place was messy and the sidewalk needs to be pressure washed. Nearby stores keep up with their surrounding area. The location seems perfect for an ice cream shop. read more

The drink was good but very over priced. The worst part was the service. The lady appeared very angry and was more happy being alone than having customers around. read more

They can make milkshakes from a wide variety of ice cream. Delicious. It was overpriced at 6.50 but it hit the spot.

Staff was very unfriendly. My wife wanted fresh coffee. The girl carried pot in back and brought back out and said she had gotten fresh coffee. It wasn't. She was rude on several levels. Will not be back. read more