Came here for business trip. Stayed for 14 days…read more Coworkers recommended this location as it sits in Downtown Dallas. The hotel is nice, however outside the hotel it's not nice. There's lots of homeless people outside and not safe in my opinion. Just beware when booking. There wasn't many highly rated restaurants near Omni hotel, had to drive to places. They also host lots of events outside the hotel on their lawn. Hotel is nice. Staffs are super polite and trained. Everything is clean and super decorative. Hotel has restaurants on the first floor, they have small pool, small gym, and spa which you have to pay for. I stayed for two weeks and needed my clothes washed. The hotel does have a service where they send it out to get it washed. But it was insanely expensive. To wash a shirt was around $10. It would have cost me like $150-$200 for a week worth of clothes. I drove 20 min to the nearest coin laundry and spent couple dollars. Would love to see coin laundry in the hotel. Gym: The gym has dumbbells that only go up to 75lb. No barbells. The machine to do back, arms, etc were uncomfortable to use. Pool: Pool is on the same floor as the gym. Can see downtown Dallas. I think it's infinity pool(?) but it's pointing to the hotel building rather than facing downtown Dallas. Room: Room was super nice. The A/C is amazing, works very well. As soon as I got back to room, I set room to 62F. Then to 68F when i got cold. I stayed for 14 days and found out on my last day that there's a fridge hidden in the cabinet. I was super upset about that. The soaps, shampoo, etc are nice. The staff gives you new set even if you are using them and not empty. Price: My rate was $170 through business portal. So probably cheaper. For 14 days (13 nights), I paid little over $3000 due to various taxes and parking your rental car is like $30(?) a day. Really nice hotel, fast elevators, has gym/spa, near freeway and in Downtown Dallas. I just didn't like the environment as soon as you leave the hotel, feels unsafe.

Unfortunately, our stay was extremely disappointing, especially considering the price we paid…read more To start, parking costs an additional $20 per night, which would be understandable if it were convenient, but it is not. The parking garage is a significant distance from the rooms, making it a long walk every time you need to get to or from your vehicle. Check-in was smooth enough, but the staff was not particularly welcoming or friendly. When we got to our first room, it smelled heavily of cigarette smoke, and the air conditioning didn't appear to be working at all. The room was extremely hot. We were moved to a second room, which looked identical and had the same strong smoke odor. After two failed room attempts, we requested a refund, but were told it would have to be handled through Expedia. We were also told that Expedia typically does not issue refunds, which left us feeling like we had very few options. Since that wasn't practical at the time, we settled for a third room. The third room was slightly better, but we were downgraded from our original bed arrangement to two full-size beds. This was very inconvenient because there were three adults in our group, and we specifically booked our original room arrangement to accommodate everyone comfortably. Having to share smaller beds was not what we paid for or expected. On the first day, the toilet clogged and continuously ran, requiring maintenance. The elevator felt unsafe and unreliable, one of the escalators was out of service, and construction was taking place throughout the property. What was most concerning was that several comments from staff suggested these issues are common. The front desk agent moved us to a higher floor and stated she "normally doesn't have problems with those rooms," which implies she is aware that problems regularly occur in other rooms. When moving us to the third room, another employee said, "If you have a problem with this one too, just call so you don't have to walk all the way back down here," which again made it seem like room complaints are an everyday occurrence. The bartender was also surprisingly rude. We asked if she could make a mocktail for our pregnant friend, and her response was simply, "Just tell me what you want me to put in it," delivered with an attitude that made us feel like we were inconveniencing her. What made this even more frustrating was that the drinks at the bar were far from cheap. When guests are paying premium prices for food and beverages, basic courtesy and customer service should be expected. To make matters worse, the roof was leaking in multiple areas throughout the property, with trash cans and towels placed around to catch water. We are not people who typically leave negative reviews or complain. We even tried to speak with someone before leaving to provide feedback, but were essentially met with a quick "sorry" and nothing more. We weren't looking for free items or compensation; even a small gesture of concern would have gone a long way. Instead, it felt like nobody cared about the issues we experienced. To top it all off, after explaining everything we had dealt with during our stay, the response we received was simply, "Sorry. Make sure you leave your key in the drop box." That pretty much summed up the level of customer service we experienced throughout our stay. Overall, between the extra parking fees, inconvenient parking situation, cigarette-smelling rooms, broken amenities, plumbing issues, ongoing construction, roof leaks, the room downgrade, expensive bar prices, and the lack of customer service, this was not the experience we expected and is not a hotel we would choose to stay at again.

My favorite downtown Dallas hotel. The staff, service and restaurants are all excellent. It's such…read morea beautiful historic building and the rooms are decadent with plush linens. The artwork in the lobby area makes you feel like you are in another time. I always use the gym and it has all you need. Classic. Highly recommend.

I booked and prepaid specifically for the Joule penthouse nearly two weeks in advance for my…read more40-year high school reunion. The reservation required prepayment, was nonrefundable, just shy of $5k per night and required additional paperwork. This was my second time reserving this room in the past year. I flew in from Fort Lauderdale, stayed in a smaller suite the first night. The following morning, I was informed that the penthouse would not be available because the current occupant had an emergency and the hotel "was obligated" to allow them to remain. I was moved to a different penthouse, given a significant discount, and treated professionally by management. However, the issue was never the discount. The issue was that the accommodation I specifically selected, prepaid for, and planned my trip around was not honored. The Loft Penthouse was nice. The staff was courteous. But after traveling from Florida for a once-in-a-lifetime reunion, I left with the understanding that even a prepaid, nonrefundable reservation for a specialty suite may not actually be secure. That's something future guests should know when making their plans. What troubles me most is that this occurred during the FIFA Club World Cup, when Dallas was hosting numerous athletes, celebrities, executives, sponsors, and VIP guests. While I have no way of knowing who remained in the penthouse, it is difficult not to notice that a reservation I made nearly two weeks in advance, prepaid in full, and completed additional paperwork for was the reservation that was displaced. If the Penthouse and Loft Penthouse were truly equivalent accommodations, there should have been no issue relocating the guest who extended their stay to the Loft Penthouse rather than relocating the guest who had prepaid for the Penthouse nearly two weeks in advance. The partial refund that was offered, does not restore the experience that I booked and planned around. What I experienced was unfulfillment of a contractual obligation from the hotel's end while I kept my end of the contractual obligation. Whether I was the least important person in the room or simply the easiest to inconvenience - What was done cannot be undone.

Maybe this is what Tina Turner meant when she wrote "Simply the best!"…read more Most famous for being the haven Tina Turner sought after fleeing her abusive husband Ike in July 1976. She crossed the four-lane highway with just 36 cents and was given the presidential suite for three days. With photos, custom pillows, quotes, the "Escape" suite is dedicated to her. If you want to commemorate Tina Turner, nothing beats it. Lorenzo Hotel, let's stay together. The creative, quirky, and poetic 237-room boutique is known for being an eclectic and vibrant art gallery with a different theme for each floor. Floor 1 is a mix-up with Shakespeare, Alice in Wonderland, Poe, and Einstein. Floor 3 is Literature & Journalism (if you like old printing presses this may be your type). Floor 4 is the Music Floor (vintage audio). Floor 5 is Mid-Century Modern (1960s Dallas history). Floor 6 is "Dali" or Surrealism Floor. Floor 8 is Botanical & Nature (floral pops of color). Floor 9 is Pop Art (bold and graphic). Floor 10 is Cinematic History (Hollywood glamour). Floor 11 is The Tina Turner Tribute. Floor 12: Skyline / Skye Ballroom event level with massive floor-to-ceiling windows. We stayed in Floor 7, which is "Literary Noir" (drama and mystery). We had a broken, blinking Neon sign, a wobbly ceiling fan, broken blinds, matchbooks full of phone numbers, an unfinished manuscript, an ashtray full of cigarettes, and a dead body in the tub. Not really. But we did have a giant seven foot "desk lamp", a paintbrush and frame above our bed, and and a carpet made from Hamlet quotes in Room 704. Dining: Hamilton's is the main on-site restaurant and bar, with a host or hostess in the lobby smiling at us when we walked in. Taco Enzo and Kolache Korner are in the refurbished shipping containers in the massive parking lot. The lobby store is small and not cheap but it beats a vending machine, especially if you want an ice cream sandwich or fingernail clippers. The "South Beach" pool is saltwater, so it's softer on the skin, eyes, and hair and avoids red eyes, green hair, and pool smell. Location: Though the Cedars district is the industrial historic heart of the Dallas arts scene, it's a bit gritty and has *freeway noise*, with gentrification friction, being a patchwork of high-end luxury lofts sitting right next to dilapidated industrial warehouses, making it feel half vibrant but half abandoned. The Walkability Score is 73, thanks to massive railroad tracks, the I-30, current construction, and inconsistent sidewalks. Be warned this isn't a tree-lined, window-shopping destination like Uptown or Bishop. Finding food, a drink, and even a movie will be much easier than groceries or a pharmacy (though drugs is a different story). Service: Everyone was awesome, especially Precious, who was, like her name Precious. That explains why they don't hire Dicks.

This hotel is great! Love the decor and quirky design. Very clean and parking isn't expensive. The…read morerestaurant for breakfast was also delicious. Mind you the sound from highway sucks and the walls are super thin so you hear everything. Still a very nice hotel that I would stay again

Everyone was very accommodating in this hotel. Very clean and the location is great. Close enough…read moreto downtown and far enough to have a peaceful time with your family and friends. Everything is close by. My kids absolutely loved this hotel. Will definitely come back !!!!

This is an excellent option if you are on a weekend getaway, staycation or visiting SMU/Park Cities…read morearea!! Everything you need (shops, great restaurants) is a convenient quick walk away from your room. The pool is pristine and for the most part you get privacy since it is for hotel guests only. Stunning cabanas. Towel service, refreshments and they even have a cute coffee bar. I enjoyed dining for breakfast and dinner, great wine list! The customer service is top notch and any issues I had with my room were rectified so quickly I barely had time to blink. AC was ice cold inside my room, thank you for that seeing as we are in the dog days of summer! Check their website for specials. Valet parking only for a daily rate, it's worth it and I felt cared for and safe the entire trip. Thanks again for making my self care weekend one of the most memorable ones yet! I can't wait to return.

My ladies club had not make a sudden change for a meeting…read more The staff at the Toussaint was outstanding!!!! They instantly accommodated us.... Drinks and food were delicious !! They were so nice and efficient. Can't say enough!- great service

We enjoyed staying at Saint Elm…read more We were in the area for a concert and decided to make it a weekend in Dallas. We booked a king room at Saint Elm for 2 night. About the Hotel I don't know the history of the hotel but I can tell it's a well kept older hotel. I like how they kept some elements of its legacy. The lighting, the mail chute and more, add to the charm of this place. The lobby is a modern twist with an emphasis on audio entertainment. There are a lot of record albums on display as art. There's a small walk up cafe for quick bites and drinks and you can take a comfy seat in the lobby to enjoy your snack. From the lobby, you can peer down into and access the Toussaint restaurant and bar. About our Room Our room (603) was spacious and functional. It included a king bed, 2 large side tables, a round bistro table with one chair, a large flat screen TV above a long counter to drop some of your stuff onto. It had a large wardrobe for hanging clothing plus a valuable safe. It had a bar with glassware and coffee service (Keurig). The bathroom was spacious and functional, though the sliding entry door did leave a large gap, taking a bit of privacy away from the commode area. If there was a con for this room, I'd say it was lighting and lack of outlets on one side of the bed. The room did have lighting, but it was very dim. Convenience We really loved the location of the Saint Elm. It was nearly next door to the Majestic Theater where we were going for a concert. It's walking distance to some great restaurants and sights. We'd stay at the Saint Elm again.

if you're looking for a clean, quiet, and welcoming hotel close to downtown, this is the place. The…read moreentire staff was friendly and made us feel at home from the moment we arrived. A special shoutout to the doorman/valet, Stacey. He truly goes above and beyond. He was incredibly friendly, hospitable, and respectful, and made us feel like family right away. He set the tone for our entire stay and was easily one of the highlights of our visit. Thank you for always checking in on us each time we saw you and for sharing fun suggestions that made our Dallas experience even better. We hope you see this review because you made such a lasting impression on our trip. We also hope the hotel knows what a true treasure they have in you.

VERY poor customer service & people skills. Lethargic employees who do not understand what…read morehospitality means. Very unwelcoming and unfriendly interactions from all hotel workers except the valet person who was upbeat and nice. The rest of the staff is robot like with no personality or care in the world. The booking website promotes this gorgeous rooftop view of downtown Dallas's skyline and I was excited for that. The rooftop was closed both days of my stay. No notice or anything. This was my main draw to selecting this property. The air conditioner is only "allowed to" go down to 68 degrees. Sick of this save the planet aka save their money cooling restrictions. Is it really worth saving 50 cents a night to not allow your guests to sleep cool? The thick bedding / sheets are not breathable and I had a hard time sleeping. Only after I asked to check out early did they miraculously "get approval" to remotely reduce the room temperature by 2 degrees. What a joke. $350/night for a Holiday Inn level staffing and guest experience. The only good thing about this place is the location. Other than that I'll save my money and stay somewhere else where I'm valued.

We did not have a very good experience with the Fairfield in Dallas. We were stuck for a night…read morebecause of a flight delay so already not a great start. We called to see if they had a crib since we had our young daughter and they assured us they did. On arrival they said they didn't have one and they only had 3 for both hotels in the building. So we had to door dash a pack and play. Super frustrating, we would've chose a different hotel if they were up front to begin with about not having any availability for the crib. The hotel was run down. Stains on the carpets and on the chair in the room as seen in photos. Room was big but set up kinda awkward. TV wasn't working either just was to the point where we went to bed instead. I wouldn't stay here again unless it was forced upon me.

Strap in gang because this one is gonna be a doozy! Seriously get a drink, go to the bathroom, grab…read morea pillow and pull up a chair. Its time for "Story-time with Adam Cole Baby" (don't sue me TK, I'm working class and can't afford the lawyers) The TLDR: This is a serviceable hotel with great front desk and that's about it. I wouldn't feel comfortable with any single female friends/family to stay there by themselves. The very first interaction I had in Dallas, the VERY FIRST was a *ahem* "lady of the night as I was getting out of my Lyft and approaching the front doors of the hotel. She walked directly in my path, looked me in the eye, and with no warning said: "For $50 you can do whatever you want to my asshole" Do you know how hard it is to make me speechless? I muttered and stuttered my way past the woman to check in. Homeless people and working girl are a REAL problem here. In my eight days there every time I left the hotel I ran into one group or the other, some times both. I check in, go to my room, do a quick inspection and in the shower I find.....black mold!!!! An easy enough fix I think, I go downstairs report it to the front desk, go off to the market for supplies, and come back. The front desk guy tells me that he's made a concoction of sorts that gets rid of mold and he's left it in my room for me to apply it in the shower. A VERY WTF moment!! Bro I don't work here, and don't know enough about this chemistry experiment you've cooked up. I go back downstairs and they finally give me a new room. I'm not much of a complainer and I have a clean new room so let's just sleep and see what the next day bring. I wake up and decide to hit the breakfast. I grab some undercooked bacon and potatoes, as I'm grabbing juice I notice the employees were closing everything down (five minutes early but I get it) the really weird/annoying thing was that they were turning the lights off on all the people still eating. It felt like last call at a seedy dive bar. Like I said, I understand wanting to go home but turning the lights out on your guests was a complete and utter FAIL. My last notch in the complain column is that the building itself could really use some attention. When it was raining the ceiling by the front door was flooding like a TLC song. The elevators never seemed clean either. So if I'm going all Final Justice on my review why did I give it a three star and not a one? All the positives come from the front desk agents. Jasmine was the best agent I've had the pleasure to deal with in almost a decade. She was warm, welcoming, and quick as a whip. Every day that I came downstairs she had a different suggestion on where I should go and what I should eat. Honestly if I was building a management team from the ground up, I would poach Jasmine in a heartbeat. So yes on the strength of one employee a hotel gained two stars. Otherwise I can't really recommend stay here until they make some major changes

I really loved my stay at Zaza. The staff couldn't have been more friendly and helpful. It's…read morerefreshing to stay in a non-corporate hotel very laid-back and fun. The neighborhood is wonderful; lots of great restaurants and sites within walking distance. The only small downsize is it's showing its age a bit, but not too much.

There are very few things on the menu that are decent. Basically just the sandwiches/burgers. The…read morerest are pretty poor. The service is very slow and not attentive. My friend who ordered the halibut with risotto, the risotto came out crunchy... luckily they removed it from our bill. Our other friend ordered the rigatoni... also sad to say not a winner. Their food definitely needs work. I can't say this $18 mocktail was also all that delicious... I personally would not come back here again considering how expensive it is to eat here. They need to lower their prices and figure out their dishes a bit. You'll easily spend $100+ dollars and for mediocre food. Go out somewhere else to eat instead if you're staying at the hotel.

Stayed here purely out of curiosity and left impressed. Ultra-modern, very chic, zero grandma…read moreenergy. The lobby is open, airy, and feels like it belongs in a design magazine. Peep the acetic art on the walls. Breakfast was sneakily excellent. A bad breakfast will ruin a hotel stay for me. This one came through. There is a walkable bridge close to the hotel. That was excellent for exercise.

Poorly done renovation with lots of corners cut. In the shower instead of replacing the dry wall on…read morethe ceiling they added a sheet to part of the ceiling but the rest is visible and damaged. Only certain electrical outlets worked which is annoying Elevator cab is original and vibrates as you go up. House keeping starts knocking on your door at 8:00 am on a Wednesday to clean your room. I rarely leave hotel reviews but this was definitely less than I expected and my least favorite Curio experience

Stopped by the Ritz bat for an afternoon drink. Beautiful and sophisticated setting with on point…read moredrinks and exceptional service.

I found everything to be as to be expected with the ritz. The customer is always superb. The…read morecocktails at the bar delicious& such a hot spot to socialize. Called down many times to request different things and they delivered quickly. The spa is a great experience if u have time to squeeze it in.