Avoid this company like the plague! I ordered carpet from Boulder Home Depot and HOM Solutions Denver is their installers. I was first contacted by Natasha at HOM Solutions 2 weeks ago and they were trying to get me to pay more money for my installation which was supposed to be free from HD. The worst thing is they never answer the phone and never return voice mails so their customer service downright sucks. I called Home Depot today and cancelled my carpet order. It is impossible to deal with this company!!$$ read more

After leaving three messages for Kris (Ext. 112) and two messages with Alex and... one message with a manager to have someone call back to schedule an appointment for a door measurement, we finally had Keith call back! Thanks to Keith, but it took me leaving a total of six very frustrating messages to get a response. I would think HOME DEPOT would consider finding a new contractor if they read reviews. This is not the first time we've had issues with HOME DEPOT contractors, but will be the last! Next time there competition will get our business. Wake up HOME DEPOT!!! read more

I had the worst experience with this company! It all started when I hired Home depot to install some flooring for me. They subbed it out to HOM Solutions to have it done. After the arrangements were made to have it installed, some "backyard" outfit with an old beat up van came over to do the job. Oleg and his helper damaged my new floor in the entrance and hallway by scratching it up. Not only that, but they damaged a nice solid cherry end table that my father built. The entire top is so scratched up that I am not even sure that I can even have it repaired. During the installation, they cut most of the flooring plank with a power saw INSIDE THE HOUSE!! leaving the entire place trashed with dust that took me days to clean up. They couldn't even run the flooring under the baseboard but instead used a cheap quarter round molding on the edge of it that I ended up doing over myself because it looked so bad. To sum this up, don't ever use this company or any other company that subs work out to the lowest bidder. I could never recommend HOM Solutions or Home Depot !! Just put out a little extra money and have it done right. read more

On the day of installation, they decided they couldn't do it after all and backed out. I was left with an unlivable floor and a lot of materials. They were incredibly hard to get on the phone, and the people I did manage to talk to didn't seem to know much. Their standard answer was usually "umm, well, I don't know." They were misleading and actually encouraged me to have my floor installed in a way that would void warranty. The installer was unprofessional and even insulted my choice of carpet. Unfortunately this is the company Home Depot uses to install floors you buy from them so keep that in mind. read more

I had a very different (and much better) experience with Hom Solutions. I also was directed to them via Home Depot. They just installed carpet in my basement on Monday. The technician/installer, Kris F. was very friendly, and quite knowledgeable; he and his partner did a fantastic job. They answered all the questions I had and left the room clean and ready to go. The only reason I am not giving 5 stars is because I too had trouble reaching the company to get myself on the schedule. read more

Gotta admit, I wasn't too caught up in reviews from others as I'd like to make my own judgments. With that being said, as a new home owner, we were on a mission to get rid of unsightly carpet and go for some nice laminate wood flooring. ~ Long story shot, Home Depot was somewhat disappointing while Hom Solutions was on point. Scheduling was more on me due to work travel but they were always quick to respond and I suppose we got lucky bc we got their top crew to do our install. From carpet/tile removal and even a little floor work due the house being older, the crew I got was on point!!!! Not only were they very experienced but they were friendly & respectful. It took a couple days longer than planned to complete the full job but we didn't mind bc the quality was really perfect!!!! This is the construction/renovation world, so if others are expecting men in suits, then that's on them. I personally was looking for quality and that's what I got. ~1800 sq ft of flooring and baseboard install and it turned out amazing. - great communication from the company & skilled employees. - no corners cut. - house looks like it took a 180 in terms of looks. Thanks for everything. (Gil & Logan) read more

We were having three new floors put in, through Home Depot, HOM Solutions sent out Tod to do the job, he knew what the product was , since he worked with Pergo since 1992, he did a wonderful job, we would like to thank HOM, for having someone working for them who was on time, doing the job right and answering our quetions, We highly recommend HOM Solutions. We will use them again. C. Gerdom East Wenatchee, WA. read more

Do NOT EVER use this company. Unfortunately I bought my carpet through Home Depot and this was the only company I was given an option to use. The day of install they showed up only to tell me that they couldn't do the job because I hadn't taken one TV off at night stand. They left without conversation and when I called the warehouse the people were extremely rude and blamed me for not being prepared. Even though I never received any information of what needed to be done prior to install. When they came back out I couldn't even communicate with one of the installers because of a language barrier and they laid my brand new carpet down in my dirty garage. When I returned home to find a job finished my house was a mess, there were scratches on the wall, scratches on the banister, and scratches on my new hardwood floors. Needless to say this company deserves all that negative feedback and I highly recommend you use Lowe's or anyone else for the job. The topping on the cake was for all the bad they insulted me by giving me a $75 check. Here is the resolution. read more

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The installer was very nice and did a good job. There were scuffs and scratches on the baseboards and walls but that is honestly expected. Now the hom solutions company is not a good company at all. Customer service is a 1of 10 rating. Telling a customer it will take 2 hours to complete the job and then it actually takes 6 hours to do. That was wages lost at my own job. It was supposed to be done the day before but the installer had issues getting the other job done on time. So again more wages out of my pocket. Hom solutions also told me there is nothing to be done until the job is complete there for I took that as "piss off." For all of the wages I lost due to this lack of communication from hom solutions I think I should have gotten a reimbursement from either homedepot or hom solutions. Not in any way will I ever get carpet again from this place. Again the installer was good. Hom solutions was quite frankly dog shit. Suggest telling customers to take a half day or a full day off. Being a flat rate auto tech at a shop where customers need to know if their vehicle will be done in a timely fashion did not go over well with one particular customer. Being a $35/hour flat rate tech I lost a lot of wages. I'm 8-5 and didn't make it in until 3 pm. So that and 2 hours previous day. read more

NO STARS...UNFORTUNATELY ZERO IS NOT AN OPTION..We purchased flooring through a local box store where Hom Solutions is their contracted installation company. You cannot trust that they will show up when you are told, if at all. If they do show up, it will not be the full crew you were promised or at the time you were given and the work they do will likely not be done correctly or completely. After more than 2 weeks of being jerked around, we told the box store to end our relationship with Hom Solutions. We now have another month to wait for our flooring job to be completed, but it will be done correctly and on schedule as currently planned. read more

What can I say, everything about our experience with them was unprofessional. We scheduled a tile installation with them, they came out, did an inspection, took measurements, recommended materials, etc. We were all good to go. The wait for the actual work was 2 months, no big deal. 2 months pass, they come out to do the work, and then refuse to do it because the floor was not level. Did they mention this during their inspection? No. In fact, during inspection they said they were going to do some leveling work. They just refused to work and left. Fine. We find someone else to level it, call back, and they are rude and unhelpful. On top of that, they wanted us to wait another 8 weeks for the tile to be installed. After getting the all clear from them (they did the inspection) and waiting 2 months and then being told wait even longer for an issue they didn't catch, was frustrating. Did they offer any solutions? No. During our many phone calls they were also very hard to get ahold of and not friendly during any of our exchanges. I would not recommend this company. In the end, we are going to find someone else. read more

We had a great experience with HOM Solutions. They installed a laminated floor and baseboards for us. The company assigned us a project manager and she kept in timely contact with us regarding our project. The installers arrived on time. They were professional in appearance, courteous and friendly. They evaluated the job site to make sure they had all the materials needed. They made sure the floor was level and free of defects that would interfere with the floor installation. They installed the laminate floor and baseboards with great skill and precision. They worked diligently and cleaned up the job site when they were done. Their quality control team stopped by the job site to make sure the project was on track and we were satisfied. We are thrilled with the results. We will use their services again. Highly Recommend! read more

There are [almost] no words to describe how horrible this experience was. I'll try to keep this brief, but I also think it's worth noting the experience start-to-finish in hopes that Home Depot will read it and realize that this company is WORTHLESS. I scheduled my carpet installation for 6/28. I was told that it would be a single, all-day installation and that I would need to be there the entire time. The representative went over a list of items the crew could not move and we discussed the plan to move everything from room-to-room. I took paid time off from work and was told the installers would arrive between 8 a.m. and 10 a.m. and they would call 30 minutes in advance. Installation day arrived ... 8 a.m. comes, then 9 a.m., then 9:45 a.m. I called the company dozens of times and there was no answer. I called my rep (Cynthia) directly. No answer. I left several messages and finally received a call at around 10:10 a.m. She was super apologetic and explained that the crew had been calling the wrong number and when no one answered, they simply PARKED somewhere instead of coming to the house. I was in disbelief over the stupidity of that, but she said they'd be there in 10 minutes. Another 30 minutes passed. Two men finally arrive around 11:40 with a *very* small roll of carpet pad and a slightly larger roll of carpet. I invite them in and discuss the plan for moving things from room-to-room. They nod in agreement and start wandering around. Literally, for the next 15 minutes all the did was walk around the house measuring things. I ask if they need anything from me or if we can start moving things and they nod. We begin moving furniture into the garage. Around this time, one of them pulls me aside and asked me to sign off on some paperwork. I looked over and signed off that the carpet is correct after looking at it. I left three boxes blank and handed it back. He asked me to sign the other three boxes. One said the installation crew arrived on time and the other two regarded the installation area. I explained that I wouldn't be signing the box that said they arrived on time, because they did not. Then I asked if the other boxes just meant that the area of installation was verified and he said yes, so I initialed those. We got back to work moving things and he stepped into another room out of sight. He returned a couple minutes later with his phone and hands it to me. It's Cynthia from HOM Solutions who promptly informs me that they won't be installing the carpet today. I asked incredulously what she meant, as these men continued to move my belongings out of my house. That began what was about 30 minutes cumulatively of me arguing with her and her supervisor over the phone about why they couldn't install the carpet. During this argument, it arises that the crew doesn't even speak or understand English, which is why they couldn't communicate any of this with me, apparently. Basically, the gist is that the crew arrived late and probably didn't bring enough materials, so they couldn't complete the job. Instead of taking responsibility, they tried to say my house wasn't ready because there were things they couldn't move. When I explained that I had run the entire plan for moving everything by the rep in advance, the supervisor just kept saying that that was a mistake. The crew then left my house WITHOUT moving ANY of my furniture back inside. Yes; you read that correctly. A carpet installation crew came to my house late and unequipped for the job, moved a significant amount of my belongings outside, then promptly left me to deal with the aftermath ... They came out a second time with a different installation crew, who was bad-mouthing their company with me the entire time -- apparently, in total agreement with how crappy of a business they're employed by ... that should really tell you something. They were great, and didn't waste any time, however, once again -- they were sent with not enough carpet pad. Instead of their company transporting additional carpet pad, they refused and instead had the crew return a THIRD DAY to finish the installation. The crew also had the balls to ask me to sign off saying the job was finished even though it wasn't, claiming they wouldn't get their check if I didn't sign in advance and saying it wasn't "their fault that their company didn't send them with enough materials." I felt bad, but with this company's royal repeated screw ups, I wasn't about to sign off on anything in good faith alone. Honestly, how in the hell is this company still in business? read more

Would do 1 star if I could. Horrible service, ridiculous expectations of taking apart all furniture in a house which is not realistic, and expects plumbing work done on no notice. I would expect a lot better service when I spent close to $20K but feels like theft. read more

Late update, but I wanted to see how the cabinets held up. Communication continued to be bad, but the man who showed up to install the cabinets did an excellent job. He found flaws in two of the cabinets and ordered new ones for me (no cost to me). It has been a couple of years since the job was completed, and everything is holding up very well. read more

I wish I had read these reviews prior to purchasing my door from Home Depot. I'm surprised Home Depot continues to use such poor contractors with such terrible customer service. We purchased our door from Home Depot in August. We were given an anticipated delivery date of late September and told someone would call us to install it when it arrived. This is not true. Around the time of my anticipated delivery/installation date I started calling Hom Solutions because no one reached out to me. My online tool (which is completely useless) sent via Home Depot said I am in the installation phase and if I have questions I should reach out to Hom Solutions. I left 2 messages one day and had no one call me back. I then tried the Home Depot route and spoke to someone there who told me my door has been in for 7 days. I was also told that they notified Hom Solutions the day the door arrived and that someone should have contacted me to install it. Should is the important part here. Home Depot lacks the follow through. They "should" look into having someone follow through with Hom Solutions to ensure these things don't happen and their customers don't fall through the cracks. I then called Hom Solutions again and left 2 more messages because no one had contacted me yet. When I finally received a call back I was told that she was "just too busy" to call me and that there are other people that she needed to call. She also told me she doesn't work weekends. I reminded her that it's Tuesday and the door arrived the Wednesday prior to our conversation so I wasn't quite sure where she was going with that. The point is that she had my order since 9.23 and no one called me to schedule. I don't expect them to come out the next day to install but I do expect a call to at least schedule. Especially when their time frame is 2 weeks out. Now I get to wait 3 weeks. Needless to say the customer service we received was the bottom of the barrel. The earliest they will install is October 13th which is a full 2 weeks out. I get that there are others out there who also need their items installed but I also feel that since she has had the order for a week and hasn't called me or returned any of my calls that all she really did was delay my project. It's pretty upsetting to order something via Home Depot and pay extra for installation from a company I wasn't even told about. A company who decides when they will call you and it appears to be at their convenience and the customer's satisfaction just isn't a concern of theirs. The result is that I won't use Home Depot anymore because they just tell me "they have no access to the installation schedule". They also had a door sitting in their presence for 7 full days and no one thought to investigate. Would someone have called me if I hadn't called them? Would Home Depot ever have reached out to Hom Solutions to find out if an installation date had been scheduled? My guess is no. Especially after reading others reviews. Why does Home Depot continue to use this company? read more

Hom Solutions communication from start to finish has been exemplary customer service. I admit, when I looked up Hom Solutions on Yelp prior to my instalation, I was concerned. Clearly, any past challenges have since been corrected, at least in our experience because I'm posting a 5/5 Star rating on Yelp, and with Home Depot should they ask. Juan was a true pro and a very hard worker. He removed all the existing carpet and padding, tack strips and nails. He was meticulous in applying the new pad and carpet. I experienced true professionalism. We are very happy with the job. read more

We had our carpet installed upstairs a few years ago and the one man team was exceptional! We are now trying to get some done in the basement and WE CANNOT EVEN GET AN INSTALL DATE! Freaking unprofessional. Can't leave a message, mailbox is full. Called everyone I can think of to try to get assitance since it's through Home Depot... still nothing! Rediculous! It shouldn't be my job to track them down to set up an appointment. I've seen the robo responses here from their response team so HERE is my order number from Home Depot store 1521 Longmont #612104 Now you can't use "lack of information" as to why you really want to fix it but can't. FIX it and I will remove my negative rating. read more

This company is absolutely incompetent. If you try installing carpet/flooring through the Home Depot you will most likely have to work with these guys. I bought a 72 hour carpet installation package, it is now over 2 weeks and I have to wait another weekend for this to be installed. Not only that but I have now been saddled with an additional $122 charge because their complete lack of installation skills led to sending a different installer out. AVOID THEM LIKE THE PLAGUE!!! read more

If I could give 0 stars I would. I can't speak for the actual install but the customer service -- SUCKS!!!! Apparently this is the ONLY company Home Depot uses for flooring. I feel really bad for Home Depot that this is the only choice because they deserve so much better. My material arrived 10/30/19. I was contacted on Sunday, 11/2/19 to submit the asbestos test results (my home was built in 2003 but I was required to submit asbestos test results?!). I submitted the results the same day and included my phone number to arrange the install. I received an e-mail on 11/4/19 from HOM that they received the results, forwarded them on to the appropriate department and that I would hear back from them w/in 24 hours. I received an e-mail on 11/6/19 stating everything was great and as a "matter of convenience" was assigned a "single point of contact" who would arrange the install for me. It sounded great! That's where it stopped getting great... I waited and waited for someone to contact me. On Sunday, 11/10/19, I sent an e-mail asking if I could get this scheduled. I sent an e-mail on Tuesday, 11/12/19 asking if I could this scheduled. I sent an e-mail on Wednesday, 11/13/19 asking if I could get this scheduled and attached my number on the e-mail. I received a call later that day from a CSR to get the flooring scheduled. I asked the CSR why it took a week to get a call to get this scheduled and her response was, "Your number wasn't correct". Umm, ok... Moving on, we arranged the vinyl install for the following week, 11/20/19. She asks if the number to contact on the day of the install is my number or the alternate number. She then reads me the alternate number which is correct. Remember, she said it took a week to call me because the number was wrong. Oddly enough, the alternate number was correct but they never tried that one???? (Can you say "liar"?) Then she goes to arrange the carpet install because they can't do carpet and vinyl on the same day (???). The next carpet install date is 12/3/19. ARE YOU KIDDING ME??? I said this was completely unacceptable and needed an earlier date. She said that only management could approve that and they weren't there but she'd have someone call me the next day. Well, here it is, 24 hours later and no call from management. DO NOT... I BEG YOU... DO NOT UNDER ANY CIRCUMSTANCES, USE THIS COMPANY!! I LOVE HOME DEPOT BUT IF YOU LIVE IN NORTHERN COLORADO OR THE DENVER METRO AREA, DO NOT ORDER FLOORING FROM THEM. I MOVED OUT OF STATE AND BECAUSE OF THIS EXPERIENCE, WILL NEVER ORDER FLOORING FROM HOME DEPOT FOR FEAR OF THEM HIRING SOMEONE LIKE THIS GARBAGE COMPANY. read more

Did not show up for scheduled appointment. First impressions are everything. Called Home Depot and I was not the only appointment this company did not show up for! Will use someone else. Will buy carpet from another company. Do not recommend. read more

This company sucks. Terrible communication, terrible customer service, terrible availability. Everything has been a nightmare. The installers are rude and don't want to do anything. We paid for them to do caulking and the installer basically told us he didn't want to do it because it takes too long. He was mad when we insisted he do it. They left the fireplace completely unfinished, without trim. They measured incorrectly for carpet AND laminate and have to come back two more times to install. It has been almost 2 months and it's still not done. They promised to come tomorrow but I just got a call from their "specialist" Natasha (who is so condescending and absolutely no help) saying they aren't coming and won't have anyone available for another two weeks. We paid almost $15k for new flooring that was supposed to be done before we moved in. Still not done. Now my family of five are now walking around on sub-flooring and old disgusting carpet because of this company's negligence. Home Depot needs to get it together, read all of these horrible reviews and find another subcontractor. read more

BUYER BEWARE!! I ordered laminate flooring product and installation from Home Depot. They hooked me up with HŌM Solutions who scheduled my install about a month out. The day before install, a couple of gentlemen came out to check the moisture and the levelness of the floors. I was then called and told that the installation would not happen because the moisture levels were too high. This is less than 24 hours before the actual work was supposed to take place. Unfortunately the assessment that HŌM Solutions was using was for wood subfloors as opposed to the concrete subfloors that I have. After calling the manufacturer of the laminate floors, and being reassured that a calcium chloride test is the ONLY assessment that will ensure the warranty, I called HŌM solutions back. After many unanswered phone calls, I was informed, by a somewhat snotty employee, that HŌM Solutions would not do the calcium chloride test. Instead of fighting for a 1 star company to install my floors, I decided to cancel the whole thing altogether and go with another flooring company. Unfortunately this terrible contractor reflects poorly on the practices of Home Depot. HŌM Solutions' ineptness is really magnified when a real company, that actually knows what they are doing, comes in to take on the job HŌM Solutions could not follow through on. read more

Installers did fantastic work. Home Depot and the people behind the scenes did not. Laminate install turned out amazing. But yet they manage to screw up again and forgot the pad for the carpet that was going to be installed on my stairs, resulting in having to reschedule the next day. They tell me their arrival time is 8-10 and they show up late and spoke to Miranda and her supervisor on the phone and they could not care less. Customer service is extremely hard to come by these days it seems like and they both were condescending and extremely rude. You bet your ass I'm going to spread the word about their shit company. read more

This company is definitely not my choice of people to work with. Unfortunately, Home Depot subcontracts the flooring jobs to them. After I made the purchase and arrangement at Home Depot, Hom Solutions sent an email immediately to me. I thought it would be a good start. But not so, so many phone calls and emails to them to schedule the installation went ignored. I had to make a complaint to their regional manager who was mentioned in their initial email. That manager never returned my phone call either. But they did switch me to another customer service rep. The installer came and did 90% of the job and told me that the rest of the work was not on his work order and left. I had to go back to Home Depot and to see who dropped the ball. The quality of the work was not good either. The new baseboard they installed started to peeling away from the wall on the second day of the installation. Eventually, they had to come back and finish the work. For a less than 200 sq. ft. job, it took them entirely 2 months to finish the project. The apartment was small. An unfinished project gravely caused inconvenience. I strongly do not recommend this company. Home Depot really should be more diligent to select their subcontractors. read more

Awful. Little mouthy lazy dude from Home Solutions walked in, rolled his eyes at the amount of hardwoods to be placed, found out that AT HOME DEPOT'S DIRECTION the wood was in the garage, said it needed to be tested for humidity (which he wouldn't do before he drove away), and yet provided NO alternative. Home Depot points the finger at Home Solutions and Home Solutions points the finger at Home Depot. I will NEVER again use either company. And here we sit at ages 72 and 83 with $40,000 worth of flooring in our garage. I am beyond disappointed. Zero rating. read more

Contracted last winter to install carpet and laminate in bath and bar area. They ordered the wrong material. They blew the measurement. They then brought in damaged material. They created a leak when they set the toilet, using a faulty angle stop. Then they denied they were responsible for the leak. This was a journey through hell. NEVER use these crooks. They only advocate I had was the local Home Depot retail manager and he did what he could to replace the correct material and provide some credit. read more

Our scheduler, Lisa, was amazing. She kept us informed on our upcoming project and was very easy to work with. The installers - Donovan and Austin - were fantastic. They arrived promptly when they said they would - 8am each day. They were polite and extremely hardworking. They only took one break and that was for a short lunch. A job that was scheduled to last for 4 days (an extra day thrown in in case they ran into problems with the slab) was done in 2 days. We couldn't be happier with the job they did! They helped to make a rather stressful time go flawlessly.Thank you. read more

HOM Solutions is the sub-contractor for carpet installation at the Home Depot. DO NOT get carpet at Home Depot until they change their contractor. HOM Solutions was a nightmare to deal with. We could never reach this company by phone to even schedule a carpet installation. When we were finally able to, they scheduled us out an entire month later. Finally, the day before our carpet was to be installed, HOM Solutions calls and cancels our appointment. The company said they didn't have another available installation date until another three weeks out! I had to contact Home Depot to force HOM Solutions to install our carpet the next day after HOM Solutions cancelled us. This company is awful! They do not answer their phone or respond to voicemails. read more

HOM Solutions should rename themselves as No Solutions. They are very good at telling you what they don't do, but really poor at helping to complete your project. They were contracted via Home Depot to install laminate flooring. After waiting 6 weeks their installer walked into my home and essentially said they couldn't compete the installation as the concrete floor was "likely" not level enough. The people at Home Depot, the measurer and HOM solutions all knew this was a concrete floor for months but they waited until they tore out my existing floor to tell me there was an issue (even though the installer knew it the moment he walked in). While this would have been nice to know about during the weeks wait so it could have been addressed, it is what it is. When I asked if they could level the floor or recommend someone who could, they simply said no. Apparently it creates some type of liability if they recommend 2-3 leveling contractors with whom they are familiar. They tore out all my carpet and left telling me to call them once the floor was level. They didn't say we're it wasn't level or provide any help whatsoever. Just took my carpet and left. read more

We have done business with Home Depot for many years with mostly good results. This has changed with a new carpet install managed by HOM solutions. We told them we were going to be leaving on an extended vacation in a month and asked if they could expedite the new carpet order so the install would be complete before we are gone for several weeks. They assured us they would so we paid 100% upfront (a requirement of theirs) and waited for a call. It is now a week after they said they would call and no one will return our call to provide any information. We leave in a week and we don't see how they will be able to install the carpet even if they respond today. Our next call will be to the Home Depot management. read more

Absolutely the worst company ever that home depot could have hired. They dont return phone calls and the emergency number for the manager on call doest return calls either. I had to cancel my order because of their ill competent people working there. Home depot has an arbitration in their contract so i will be contacting them soon. This company has been scheduled to come for two weeks. They dont even deserve a one star. Stay clear this is by far hurting Home Depot because of their choice to hire these dimwits. Lost my business for sure, they put me two weeks behind schedule. Please do not use these rookies! read more

Wish I didn't have to give them even 1 star. Absolutely the worst customer service I've ever had. I ordered carpet at Home Depot on April 27,2021. Had to pay in full over $3000.00 - which they charged to my Visa that day. Was told it would take a couple weeks to get it in and then they would call to schedule. They say they have free carpet removal and furniture move. There is so many exceptions to them moving furniture , like no antiques which I have many. Because of that I had to get people in to move it all out. I live in a townhome so choice of where to put it was hard. My small kitchen is jammed so much I can't get near the stove, all they could say is sorry about the inconvenience. Was finally scheduled for May 24 for vinyl plank and 25th for carpet. On 24th I got a call saying they couldn't make it so had to reschedule. The whole story is way too long so I'll just say they did finally do the vinyl, came June 2 to do carpet - supposed to be here between 8 and 10 - showed up at noon. Very rude, hadn't precut the carpet and when I showed them where they could lay it out they said it was too far away. Then they started to put it on the grass and I told them the lawn care crew had just sprayed chemicals there. He loaded it back in the van and I thought they were going to the club house parking lot to cut , not so, they left without a word and HOM solutions nor Home Depot bothered to call. Today, I cancelled the order and would highly recommend any one who has carpet ordered at Home Depot should cancel. I went to Carpet Exchange and am happy to say I'll have better carpet at a very small increase and they not only don't demand payment in full when you order, they guarantee your install date. I say shame on Home Depot for contracting with such a horrible company as Hom Soulutions. read more

BUYER BEWARE We ordered new vinyl flooring through the Arvada, CO Home Depot. They made us pay up front, waited THREE MONTHS to schedule the installation and then on the day when Hom Solutions (Home Depot's Contractor) came out, they said it job was much bigger than anticipated. Wanted us to pay $500 more than the quote. We read these reviews and had a terrible feeling about the deal. The contractor mentioned there would be damage to my cabinets and a potential gap by the baseboards...... So I would be paying extra for damage to my kitchen. No, thank you. We decided to cancel the order, Home Depot made us pay a 25% restocking fee for the materials. DO NOT SELECT HOME DEPOT FOR YOUR FLOOR INSTALLATION! read more

HOM Solutions Inc. does not properly vet their installers, nor do they take responsibility for their sub-par work or unprofessional behavior. Our 3 day flooring install lasted over 60 days because the first contractor they sent to install was inexperienced. They spent three days and only finished 1/3 of the work, and then told us that our subfloor was not level enough to continue. They specifically recommended that we rent a grinder from Home Depot and grind it down. That is exactly what my husband did (spent 5 hours, lost a day of work, and paid a $200 rental fee), and they took a look at his work and confirmed they would be back the next day to finish the install because everything was within scope. When they arrived the following day, they said that no, the floor was still not within scope, so they could not finish. Then they tried to sell us on vinyl flooring to be purchased through their company. This team also caused damage around our house: they broke our banister spindle, left gauges in the walls, threw out our custom painted base boards for our kitchen, and reinstalled a piece of our dishwasher incorrectly so we were unable to use it for 10 full days. Additionally, they tried to install 1/4 round that did not match the flooring we had installed because the 1/4 round we ordered was not actually sent to the store. Once we were able to get management involved, they sent out a new contractor that had much more experience and confirmed that the floor was within scope and the completion of the job was scheduled. To date, I am still trying to get HOM Solutions to agree to compensation on all the issues that arose from the project. The further I go up the chain, the less they seem to care about the issues. I will never use Home Depot or HOM Solutions again. Another item of note is that if you visit the HOM Solutions Inc. website, you will see that they post only positive testimonials - there is no place to leave a review. A bit telling, don't you think? read more

We scheduled our carpet install about 4 weeks in advance. Got a call the business day before saying they would arrive between 8-10 am. About 9:45 we finally got a call saying the installer didn't pass his COVID screening, so they have to cancel. I get and appreciate not passing a COVID screening, but I would have appreciated a call much earlier, both my husband and I took PTO that day due to wanting to deeply clean the rooms they were doing the install on. If we had known earlier we could have gone to work ourselves. We also had torn apart all of our beds and now had to put them back together and tear them apart again the next day when they rescheduled us. Next day rolls around again arrival time was between 8-10 am. I call at 9:45 because no one is here yet. Now there is a mix up and the installer went to go fix something else. They will be here in half an hour. At 10:08 I get a call installer is on their way. They don't show up for another hour. The. They proceed to to take over 8 hours to install carpet in 4 rooms. We recently had carpet done in two rooms and it took about 3 hours for one guy to do. Same carpet same padding. One guy spent more time on his phone than doing the carpet. I would not recommend this company for any type of service. read more

Does anyone actually do their job here? If I could post a 0 I would. WORST communication ever!!! This has been a nightmare getting setup. Today is my install day and no word from anyone and its past the install timeframe. Multiple calls and emails. Originally, I wanted to change companies after seeing all the reviews but Home Depot doesn't have any other options. I took off work and was called yesterday that it was scheduled. Now I am sitting here waiting and can't get ahold of anyone within their company. No-one answers the phone!!! I have never dealt with such horrible communication in my life! My vinyl install was set two days ago and was cancelled due to weather 10 minutes before they were supposed to show up. Carpet install was today and now having to deal with taking off work two more days to even get this going!!! At this point they have taken my money so I am at their becking call and I need this project completed!! I have been waiting weeks to get this going and now when its time to complete they fall on their face. I can't wait to hear what they have to say about missing the scheduled date. It seems like Home Depot would care about their customer experience when choosing an installer. If they want to frustrate every client keep sticking with Hom Solutions. I am a business owner myself and I would be out of business if I had this poor of communication. Save yourself time and go somewhere else if you want a reliable company to work with. Will keep you posted on what happens after today. read more

Stay as far away from this company as possible and take the other reviews seriously. My experience with this company was a nightmare. It took them a month to get out to my house, then they missed the apt and had to reschedule. The were late for the rescheduled time by over an hour and after they started they ran out padding because they left the warehouse without enough. Since they were late and ran out padding it added HOURS to the project , it was only for 2 sets of stairs. They were @ my house until 10:30 @ night. The installers were rude and the receptionists were rude.I tried calling for 45 minutes to get an update on the installers status when they were MIA for the apt time and no one ever answered the phone. When I finally reached out to the "manager on duty" she told me this was not here area and needed to transfer me, she dropped my call on transfer 3 times after being on hold for about 10 minutes each time. The installers had me use my phone to call the office when they ran out of padding because they were not able to get anyone on the phone either. I talked to a guy who claimed to be the manager again when the installers were on site, he told me all this stuff and that he was going to call me back the next day so we could work out something because of just how bad it went....ya, never heard from him but I didn't expect too. Just don't do it. They are contracted through HOME DEPOT so they are getting paid either way, long story short, they don't have to care. Just read through the other reviews and understand these are not isolated incidents, its just how the company works, its the business model and it has certainly earned its poor ratings and reviews. PS- they damaged my banister in several spots, almost each step and my wall required repainting where they were hitting it with the nail gun. (scratched, scuffed and little holes)Just sloppy work all the way around. read more

Why The Home Depot still has their name associated with this pathetic company is beyond me. I thought I would save some time and get some in stock carpet from Home Depot, two weeks later after hours on the phone and making calls I finally get someone at this joke of an operation to answer their phone. They would be happy to install my carpet in a couple more weeks. Save yourself hours of aggravation DO NOT buy flooring at HD or have HOM Solutions do your job....you will be waiting along time. read more

I can't believe this is actually a company. I feel so deceived by Home Depot. We had no idea they sourced out to Hom Solutions for flooring instal. First off it's completely impossible to get ahold of anyone on the phone. They will never leave a voice mail or respond to any emails. We were assigned to Anastasia for our floor consultant. Out of the 37 times we called her she answered one time. It took over a month to set a date to get out floors installed. When the day finally arrived we had our parking spot ready, the house set to 65 degrees and the room completely cleared out and ready to go for the install. Our time window was between 8-10 am at 10:30 a man came to our door the "site inspector" and told us the install would not be showing up. I was so afraid of this from reading other reviews. This is a totally unprofessional company and we are going to try and get a refund. I'm sure that won't work either. Do not go through Home Depot for flooring and especially never ever use Hom Solutions. read more