Harbor Freight is amazing for its well stocked automotive, plumbing, tools, welding, power tools…read moreand more! What is outstanding is the knowledgeable, helpful and available staff identifiable in their navy blue shirts all throughout the aisles!

First, let me say that the customer service from the gentleman named Sal was wonderful. He was…read morekind, polite, and professional throughout the interaction. Unfortunately, the cashier a skinny white guy with a goatee was extremely hostile, disrespectful, and rude. He became angry and even used a threatening tone while I was simply trying to explain that I had purchased a two-year warranty and wanted to exchange a defective product for one that actually worked. The product failed after only one use. I paid $299 for the pump and an additional $78.02 for the two-year warranty. When I brought it back, I was told I could not exchange it in-store and instead had to handle the warranty online. That was not what I was originally told when I purchased the warranty. At that point, I explained that I no longer wanted the product since it was defective and the process had become such a hassle. I was then told there would be a $60 restocking fee. Charging a restocking fee on a product that stopped working almost immediately despite purchasing a warranty specifically for situations like this makes no sense to me. While I was calmly questioning the policy, the cashier, who was not even directly involved in helping me, became rude, disrespectful, and confrontational. It felt completely unnecessary and unprofessional. I eventually told him to stay out of the conversation and let Sal handle the return. Sal completed the return professionally and remained polite the entire time, and I thanked him before leaving. However, because of the behavior and attitude I experienced from the cashier, I can confidently say I will never return to this location again.

They have been the most reliable distributor of all parts needed for electrical services.read more

Had a really good experience here. The whole Rexel team was committed to finding me what I need…read more Even offering over the phone service with some of their product specialists to assist.

I wish I could give this place lower than a 1 star. The staff in not knowledgeable, reliable and…read moretheir staff if you are a woman please stay clear because based on their misogynist behavior I will never come back or recommend anyone here. If you are interested in more details read below. But essentially they sold me the wrong product, told me the company who I'm working with is not someone they affiliate with and didn't show any compassion. We came in looking for gloss for the bathroom, the employee kept insisting we needed to get flat paint. We explained we were painting a bathroom and it didn't make sense that he kept insisting flat instead of gloss. When we came back to who we were working with they said we needed gloss and not flat paint. We were frustrated because we initially wanted gloss but the employee at SW sold us flat paint. The company we worked with to redo our bathroom also said we could mention their name and get a discount. We came back to SW and explained how the flat paint would not work and the mentioned the company name to get a discount. The response we got was "oh we are not affiliated with this company" followed by exaggerated stares and "looking around" to see if any other of the other employees knew that company. When he started to ring us up he said oh do you want to use (company name) for your purchase. And we were confused because he just went off about how he didn't know that company and they were not affiliated. No one was compassionate or apologized for the mix up. We spent over our budget and got paint we didn't need. The employees are terrible and will never recommend this place.

I came here to obviously get some paint. This was a Saturday and they didn't have my paint in…read morestock, however they said that it would come in on Tuesday and they would give me a call. They never gave me a call. It's been almost a year and still haven't received a call. Luckily I want to another store

female manager very knowledgeable and helpful. Alec always welcoming and assists with getting what…read moreI need. Loren has met or beaten Home Depot prices on large purchases. Loren tries hard to keep good customer service on staff and has competitive pricing and inventory. I have been helped numerous times in past 35 years and ram very satisfied with the store

Drove out from Roseville because online inventory from True Value reflected a part in stock, on the…read moreshelf. Part was not in stock, nor on the shelf, and the bearded lady at the counter was having a bad day. The entire encounter was strange, even by the loosest of Rio Linda standards. Would not recommend.

Great place nice and friendly. Usual pickups are relatively fast and reliable and if something is…read morenot in stock it will be the following business day.

Went in there and needed a pulley. The sales rep was a beast and found me one in 1 minute. Also…read morepicked up some window cleaner. Best

I purchased something on-line as it was not in stock there and paid for it online - Store: 2807…read moreInvoice #: 240005 When I got there to pick it up Zac insisted that I did NOT pay for it and if I wanted it I needed to pay for it again. Store: 2807 Invoice #: 240428. I needed the part so I paid again and would deal with it later. I showed him the e-mail and he said "You didn't Pay for it". Not sure why he would say that and I have e-mail O'Reilly asking for a refund for one of them. I will no longer go there! You can see the receipts attached, on-line and in-person.

Just left there to exchange a new battery that has been problematic. When I bought the battery and…read moreinquired about the three-year exchange warranty, the sale clerk said, "bring it in, we test it and if it fails, we will exchange it." That appears to be the first lie or lack of disclosure. In actuality, they have to test and then put a two hour charge on a battery before they can exchange. I won't buy a battery here again. But at this store, the massive fail was customer service. It has been a long time since I had a clerk "Gordon" raise his voice to me and address me as if I was not a valued customer that has a long history of spending my money at Oreilly's Auto Parts. Worse, this employee didn't even hesitate to verbally abuse me with his Manager, Aaron, standing right beside him. It was the second time in less than ten minutes that Gordon was rude, but he ramped it up by basically yell at me about how they were doing me a favor. Aaron the Manager had told me to bring the car in once the new battery was installed so they could test the alternator. First of all I told him the battery drained while parked and the car has no unusual current draw when parked, (about 60ma). As I was telling Aaron I have a professional ammeter, battery charger, and alternator tester, (I rebuild my own vintage AC Delco alternators), Gordon starts shaking his head and rolling his eyes. So I ask him, what point is he trying the make and then he unloads on me and the Manager just sits there. I had some more stuff to buy that Oreilly's had in stock, but no way I will give this store another dime of my money when there is an Autozone 1/2 mile one way and an Advance Auto 1/2 the other way. Or I will order online from RA or Amazon, where rude never happens. Gordon is a pretty epic customer service failure. It felt as if he was making some assumptions based on "visuals". Instead he was being rude to a professional sales trainer who just happened be dressed down because he was working on his 38' year-old classic Indy Pace Car. Furthermore, I had just given a customer engagement presentation and a locally owned retail store's team that this store needs. No one in that store, including Aaron, had the authority to be in any way abusive to a customer who wasn't being rude, loud, calling anyone out of name. I venture the worst thing I said was,"so far this battery has been a $200 piece of junk". That is based on it dying twice this week and in both cases, would not take a charge from a consumer battery charger.

I wanted to leave a review for the assistant manager and employee with him who helped me recently…read more Unfortunately, I didn't catch their name, but I was very impressed with the service they provided. They were fast, understanding, and extremely helpful throughout the entire interaction. They took the time to listen, addressed my concerns efficiently, and made sure everything was taken care of. Their professionalism and positive attitude made for a great customer service experience. Thank you for having such a dedicated team member!

I normally have good experiences at this location. However, on the day when I needed them to do a…read morebattery replacement on a 2005 Buick Rendezvous, they couldn't do it; inconvenient location supposedly. I ended up having to jump start my car again to drive it to Walmart. Guess what? They got it done with no complaints. Moral of the story: don't go to this location for a battery replacement unless your car battery is in a convenient location. If you're there to just buy car stuff, then it's fine.

The staff were helpful in looking for the attic venting screen. I went online to search for the…read moreproduct and I called first to check if it was in stock providing the staff with the SKU # (product number). There were only two warehouse which had the vent screen. When I went to the Rancho Cordova store, I showed the cashier the snapshot and product number and the stock person on the door located the screen right away. He even gave me a catalog for future reference because I told him I had driven from the North Highland store searching for the item. Good service.