[[HIGHLIGHT]]My conversation with the woman who answered the phone was surreal.[[ENDHIGHLIGHT]] I called up about some scratches and dents on my old Audi - something that didn't seem too onerous, and I was told they're understaffed and that I should go over to Pacific Auto Body instead (who specialize in a handful of brands, none of which is Audi). She didn't even ask what my time frame was for getting the work done. [[HIGHLIGHT]]Instead she went into a tirade about Seattle's minimum wage and how hard it was to find qualified employees.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I thanked her for her time.[[ENDHIGHLIGHT]] read more

Once again, it is time that I leave the most positive review that I can for H&I Automotive. I tend to put a dent in my car from time to time and, although I am not proud of it, I have gone to them for 20 years. This is the most honest business I have ever encountered. [[HIGHLIGHT]]The head guy goes over your situation and the estimate with great detail and patience.[[ENDHIGHLIGHT]] I have always paid out of pocket and their estimate has always been much less than the others. Sometimes by more than half. Their work is fantastic. They give you options for body work; in my most recent encounter, they fixed my door rather than charged me double to replace it. Then there is the adorable white dog. The pooch sits on my lap while I wait. I would recommend H&I to anyone!! read more

I brought my car here because someone backed into me and damaged my front grille. The quote and time to complete the work seemed fair and honest. I dropped my car off in the morning and had it back that same afternoon. I am very satisfied with the completed service as well as the communication from the staff. I would definitely come back and recommend H&I to anyone needing autobody work. read more

[[HIGHLIGHT]]This sorry excuse for an auto shop lost my 3 vehicles worth of business in less than 20 minutes of appallingly disrespectful and infuriating "customer service."[[ENDHIGHLIGHT]] [[HIGHLIGHT]]My husband called and gave them a detailed explanation of our problem. He made an appointment for me to drop the car off.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When I showed up, the woman in the office didn't so much as acknowledge my presence. She just stuffed a pad and pen into my hand while walking past me without even telling me what I was supposed to write down.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Outside, she poked around the interior of my car while she and a male coworker asked me a bunch of questions that my husband had already answered on the phone (he knows more about the problem than I do) before refusing to give me an estimate and telling me I would need to make another appointment to drop the car off because they couldn't take it now.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]What an absolutely appalling waste of my time and energy. I made arrangements for a ride home and drove all the way over there to drop off the car only for this sh*t show to unfold.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]The lady told me on phone they can work with Progressive to fix my car after she checked my car pictures.[[ENDHIGHLIGHT]] Later she rejected Progressive assignment and texted me back they will pass on my car because short of staff. I felt disappointed and sad. So I recommend don't contact this shop for any insurance assignment. Don't waste your time. read more

[[HIGHLIGHT]]These folks are amazing. Owned and operated by a friendly couple and their adorable dog.[[ENDHIGHLIGHT]] We needed the undercover replaced since it was dragging on the pavement. Estimates from other shops were $1,600 and $900. H&I quoted us $700. They removed the old undercover for free before we even committed to hiring them for the fix. Their cute dog's name is "on-nai" which means pineapple in Taiwanese. He is a real lapdog, very sweet (just like pineapple!) and loves to be held if you are interested. We will be returning to H&I for all future body work that we need. read more

I got in a fender bender in early August and wanted to get repairs done through my insurance provider Progressive. Their in-network repair shops couldn't get me in for an appointment to assess the damage then order parts until early October. I had gone to H&I before years and years ago for a simple fix of a replacement sideview mirror on my 1999 Toyota Camry and remember having such a wonderful experience, so I called them up to see if they had any availability for me. They were able to take my car in within days (at this point it was early September). They worked with my insurance appraiser to make sure that insurance would cover all the parts and labor for my repair. Yuchu kept me updated via text weekly about ordering parts, receiving parts, and completing repairs. I never had to come into the shop until it was time to pick it up. They made everything very easy for me, including working with the tow company when my car was delivered there. I got to pick up my car a few days ago, after a total of 3 weeks in the shop. I was very impressed with this turnaround time given current supply chain issues and how damaged my car was. It is still not early October so if I had waited for an in-network shop to deal with my car, I would still have a non-functional car. I will be going back to H&I for any car needs over and over again! read more

[[HIGHLIGHT]]Thank you Yuchu for your lovely service!![[ENDHIGHLIGHT]] As a new-comer to Seattle, I was super unsure of where to take my 2024 Toyota car to get body damaged repaired but I trusted the reviews and I'm glad I did! Yuchu fought my insurance to get Toyota part replacements, not the third party ones but insurance initially quoted. They were able to accommodate my busy work schedule, and got the work done efficiently and quickly. They even interior detailed my car which was incredibly kind of them. I would recommend this auto-body shop for anyone who needs fast, reliable car repair near the Capitol Hill/Seattle area. Also, park on the side street and not in front of the garage! read more

H and I provided excellent service in repairing my car after I had a fender bender. They completed the repairs within the time frame promised and the final cost was the same as the estimate. They even washed and vacuumed the car afterwards. I highly recommend them. read more

High quality work and fast turnaround for an affordable price! One of the few locally owned auto body shops left in Seattle. Paul, Yuchu and the good folks at H&I (also known as Seatown Autoworks) charged me less than $200 to do what two other big name auto body shops tried to charge me $3100 - $3500 for! My car got dinged in a parking lot. Some minor dents and paint scraped down to bare metal (rust risk!). At the recommendation of Repair Revolution, I called up H&I and Yuchu got me in the next day for an estimate. Paul took the time to explain how the dents weren't a major issue (structural integrity is fine, door works fine, no metal on metal rub). He and Yuchu then gave me options ranging from the more economic "buff it out and touch it up" to just protect the paint (~$200), minor dent repairs + repaint (~$1000), or full blown replacement of car panels (~$1800). I choose the cheapest option. So in two hours on a Sat morning, they protected the paint of my car and didn't destroy my wallet! The entire process from initial call to estimate to repair took five weeks total (at a time when two other repair shops were scheduling out 4-6 weeks + 4 more weeks to get repairs done). It did take a bit of missed emails and phone tag to schedule, but all auto shops in Seattle were really busy at this time. For comparison, I also got estimates from two other big name auto shops (both have "Collision" in their names). The only option they gave me was to replace the panels and quoted me at $3000-$3500. So they gave me fewer options than H&I and would've charged me thousands more! And it would've taken longer for me to get scheduled and get repair work. Go to H&I because they're honest, local folks who do high quality work for an affordable price! read more

H & I Automotive - Scrape to my car - Body Shops Near Me - Seattle, Washington

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The only good thing that came out of the hit and run my poor Honda suffered a couple weeks ago is discovering the gem that is H & I Automotive! Yuchu was very helpful and responsive, and was able to find Honda parts to replace my damaged ones. The fix itself also only took about 5 days, and I was really impressed with how well everything fit and matched when I got my car back. Xena (I've nicknamed my Honda) looks better than ever, and I have H & I to thank! I highly recommend their business for auto body work! read more

Repair to Honda Fit after the front side panel was scraped and damaged by another car. They inspected and found no underlying damage and repaired and painted the bumper cover and fender. Perfect job - like new. Service was prompt. professional, friendly. Good communication. Fair and reasonable prices. A small family business around for 20 years. My go to place in Seattle. Highly recommend. read more

They suggested an economical but quality approach that saved me thousands of dollars. And they went the extra mile in fixing a spot that needed even more attention. I enthusiastically recommend them. read more

Honest, reliable, fast, quality service. Owners Yu Chu and Paul Yoshihara run an outstanding body shop - will definitely be back for any auto repair needs. Prices are very reasonable, service is professional. Came by to get a replacement passenger rear view mirror installed and was in and out in no time. Highly recommend for any of your auto shop / repair needs. read more

All I can say: WOW. Just no nonsense, honest, upfront and direct. Very refreshing. Had my car repaired in less than 36 hours, I was a bit surprised. No hidden costs, no hidden fees, no upsells, no pressure. All of that was greatly appreciated when dealing with Yuchu and her husband. Thank you- for a job well done. Lance read more

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Great service! Very honest and upfront about expectations. Very reasonable pricing. Worked quickly. Output exceeded expectations. Would Definitely recommend! read more

I seldom leave yelp reviews but felt compelled to leave one for this incredible company. As I sit here writing this review, the owners ( Yu Chu and Paul) are working on my car making minor adjustments, free of charge to help my husband and I. I am stunned and blown away by the level of service and integrity. We are in Seattle on vacation and bumped into a short wall with our rental car. We found H&I online and stopped to get an estimate of the damage. We decided not to have them do the work but they spent the next hour making it look as good as possible. If you are ever in Seattle and need body work you can trust H&I. Big thanks to them! It is so heart warming to know such kind people exist and are out there to help a fellow human. read more

I chose this shop to have my car repaired after a not-at-fault collision on the front bumper. The shop was super friendly, would communicate everything to me, and they were very quick. The quality of work was amazing. I have a Camaro SS, and it looks like nothing had ever been damaged on it. Outstanding work. I had a headlight go out a few weeks after the repairs, they fixed it free of charge. Just an amazing shop all around. HIGHLY recommend! read more

H & I Automotive - Body Shops Near Me - Seattle, Washington

Paul and his team were AMAZING! I took my car in to repair a dent on the door and they made it look brand new. They wrote up a free estimate and worked with me to find a good time to drop it off where they could turn it around quickly. They worked with our progressive insurance appraiser and got the whole thing turned around in just a few days. While they were repairing the larger dent they also noticed a small side dent that they called and offered to fix it on top of the other repair. We picked up the car earlier than their initial estimated completed date and it was cleaned inside and out. It looks brand new!! Thank you H&I! read more

H & I Automotive - Body Shops Near Me - Seattle, Washington

This place absolutely deserves your service! I stupidly punctured the back of my brand new Jaguar f pace and I brought it here based on their reviews. They gave me a quote and had my car looking brand new within just a couple of days. When I was paying they told me a price quite a bit higher than the original quote and when I mentioned the quote they gave me they lowered the price without hesitation. They gave my car back to me cleaner than it was when I left it with them. I can't even put into words how happy I am with their work as well as their customer service. read more

Super fast service! Dropped my truck off with the Geico Express team here on a Wednesday and it was ready Friday!! (Only needed a new bumper and small side panel though.) The only negative if you are reading this from a Geico point is I took an hour to drop it off and get the rental car! The rental car process took a while since they had to find a car including tax under $30 I wasn't going to pay the extra amount. One nice thing was they had a truck ready for me to rent if I needed it (since I have a truck) I didn't need it just wanted their cheapest car. The workers of the shop were all nice and great to work with. When I picked up my truck Friday to my surprise it had been washed and cleaned really good inside and out! They did a better job than the guys I payed to clean it a few months ago. I'm impressed, hopefully I won't need their services again, but if I do I would use them again. read more

H&I is the only auto shop I fully trust in Seattle. The service and pricing is excellent and everyone is so friendly (and their dog is so cute). We will be going back for as long as we are in Seattle and highly recommend to everyone else! read more

Very friendly staff and the owners are very concern for you and also what your interests are. I got into my first accident and owners Yu Chu and Paul help me go through the whole process about filing insurance claim, and which insurance is worst than others. And also help me through the whole process with filing a total loss and making sure my insurance isn't trying to give me a shit deal. Overall great people and really look out for you as a customer. I was about to give up and take a $3000 shit repair from my insurance, but ended up with a total loss and got a good deal out of my significantly damaged car. Thank you! read more

H & I was the very best auto repair experience I have ever had in my life. I took my car in after getting in an accident that left 3 very large scratches in the paint and took off a piece of my running board. When I went to pick up the car it looked brand new again. They even worked with me on price and still were able to do this- I mean after just 1 day in the shop it looked like there was no accident. I highly recommend this business and have already referred my family members here. Thank you so much for all of your help! read more

I'm not big on writing reviews, but after seeing a past employee named "Adam" make up lies about this great business I must write a review about my experience. 8 years ago I was in an accident and it was a very important car to me. I was just in tears. H&I was the only shop I knew of in the area. I called them up and they calmly helped me and told me what to do. Within 30 min they had a tow truck picking me up and bringing me to the shop. Moment I got there I knew thing would be ok. They argued with the insurance company to get some things fixed correctly when insurance was trying to be cheap. I figured sense I was having so much work done I would pay extra for custom paint. Paul spent extra time with me to make me a dream car. Chu helped me find some of the coolest parts. Since then I have had my friends, family use H&I and I have had other cars done. Truth is I don't trust most businesses, but this is one place I trust completely and proud to tell everyone about these sweet business owners. They are open 6 days week and work harder than anyone I've met. I think the customer reviews many that are 5 stars speak for them. However not only are they fair and honest. They helped make of a dream car come true. Thank you Paul & Chu you both one in a million. read more

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I took my 2014 Subaru Forrester in for repair of my front bumper and hood. The evaluation was thorough and the estimate complete. The work was accomplished on time and within the estimate. I called and was told the car was ready. I picked it up the next day and noticed that, although the bill included paint matching, the front bumper was not the same shade as the rest of the car. I was told that current factory supplied paint was a lighter shade than my car and that if I wanted the paint to match I would have to give them another day. When I questioned why I was told the car was ready I was told, "I didn't know you wanted it perfect." I don't think that is 5 star work. I would probably go back but would budget for an extra trip to check on their work before pickup. read more

I had a great experience with H & I. They were able to have me in that day on 30 min notice for a quote and provided it on the spot, after careful inspection of my car. He talked with me about what I could compromise on and what I couldn't to keep the cost reasonable for the situation. I went somewhere else to get a quote right after and although the other was just slightly lower, I still felt so comfortable that H & I would do their best with my car and actually cared about me and the work they were doing. I dropped my car off that night on the same day and had it back 2.5 days later. Great communication. Will be going back should I need anything else repaired! read more

I got in an accident a few days ago , I didn't know what to do , this guys were super helpful and told me what to do , I would definitely recomend this guys!!!! read more

Finding an automotive repair shop after having an accident is easy. Finding one that you can trust is a challenge. After being rear-ended we thought there would be no possible way that the car would ever be "as good as new" and decided that we would trade the car after the repair. H&I proved that a car can be repaired back to original quality. We subsequently decided that there was no reason to trade it in. You could examine the car with a magnifying glass and would be hard pressed to find an imperfection. The team at H&I were wonderful and kept us informed of the progress as well as updates between them and the insurance company. They did all of the paperwork, including the financials, with the responsible parties insurance carrier. It could not have been a better experience. Thank you H&I for being there for us. read more

Great and very nice service, super fast! I've had a broken window and they fixed it within a day.

I love H&I auto service. I am using their services every time I need repairs to my car and they are beyond expectations. They are professional, high quality of work, timely, reliable and provide a beautiful outcome. I've recently had my rear bumper repaired and I love the result. Thank you H& I, always! read more

H & I Automotive - Bumper - before and after. H&I repaired the entire bumper since it had scratches on the left side and in the back as well. Thank you! - Body Shops Near Me - Seattle, Washington

Paul from H&I Automotive saved the day!! I recently took my car to a mechanic who stated they would replace the exterior door handle of my car. When I received the car back I never actually tested to see if the passenger door opened. I realized it too late when I was going to give someone a ride. The car door wouldn't open, so my passenger had to climb over the driver's side! I took the car back to the mechanic who stated it would cost another $280 to fix the issue. Wait a minute, didn't I just pay them to fix the handle which now doesn't work?! I decided to get another opinion from a different mechanic, who then referred me over to H&I. I'm so glad he did! We took my car into H&I that same day, 15 minutes before they closed, and they quickly diagnosed the problem and fixed the car in 15 minutes! Not only that, they did it for free. I highly recommend H&I. They are a trustworthy and knowledgeable company who is truly there for their clients. They could have stated the same thing as the mechanic and charged us $280 to "fix the issue" - but instead, they fixed the problem w/o needing to replace the part and we left extremely happy customers! We will definitely be back and will recommend H&I to anyone. For us, it definitely paid off to go to the right shop for the job. I only wish we took our car here originally, which would have saved a lot of time and stress - I know H&I would have done the job correctly the first time. Thank you H&I! You have new customers for life. read more

H+I fixed a hole in my bumper and a dent on my back hatch. They were friendly, responsive and professional. My experience was stress-free, simple and reasonably priced. They even cleaned the inside of the car! Of course, I hope to not be a return customer (since that would mean I need more car repairs), but I will definitely recommend H+I to friends. read more

I travel a lot for work; in fact when the time came to fix my car, I was dreading taking it to the shop. H&I made it a seamless experience. They worked well with my insurance and really took care of my "bat mobile". I had stopped in earlier to check the shop out. The team at the shop showed me such great service that when my insurance asked where I wanted to get the work done, I didn't bat an eye. On top of that, when I picked up the car, it looked brand new. The folks at H&I cleaned both the interior and exterior. They didn't have to do that but they went above and beyond and I appreciate them for that. Also, if you like dogs, I think the owner brings his pup into work sometimes. Save yourselves the hassle with other shops and go to H&I, you really will not regret it! read more

This is the greatest, most honest collision shop you can ever imagine. Yuchu and Paul are phenomenal people. I have, unfortunately for me, had to use their services 2 times. They know what they are doing, they CARE about what they are doing. They CARE about getting the right parts for your car unlike many shops that want to do things cheaply and in the insurance companies interest. Yuchu has helped me maintain my sanity during a truly nightmare process with my insurance company. They only want to do what's right for their clients and do it as quickly as possible to get you back in your car that actually seems to look and run better than before the accident. I recommend them to everybody and truly have a debt of gratitude to these amazing, wonderful, talented people. Yay Yuchu and Paul!! You are the best!! read more

They're super helpful here. Just got my car back and it looks gorgeous! They perfectly matched the color of orange bumper to the paint of the rest of the car. read more

My driver's side mirror was randomly ripped off by a homeless person walking by on an angry rant (according to a witness). H and I had the lowest price estimate of 3 companies and were friendly and communicative throughout the process. Very fast with the repair and went above and beyond to buff out the surrounding scratches. Awesome job and people, plus a cute dog to pet when you are there. read more

Paul and Yuchu are a truly awesome team that deserve your business! They did great work for me this week - work that other places wouldn't have done. I needed a special combination of parts and prices and they cared about getting that combo right for me. I'll never go to another place for auto body work. Also - their dog is cute. read more

Really helpful shop. Owner seemed very honest and even recommend I do some minor body work myself even though it would've made him a lot of money. I really felt like they were looking out for me. read more

Paul is a one of kind guy. Hes extremely honest and truly cares about the quality of his work as well as saving you costs when you have to come out of pocket for any work that is done. He fixed my s2000 years ago and i just happened to remember my experience there and felt the need to drop a review. At the time i was broke and had very little cash to take care of my incident. He did Whatever he could to lower costs for me so i could afford the repairs. Hes very patient and most importantly, honest. Thanks again paul, my cars come a long way since those repairs too. read more

H & I Automotive - Paul is the best! - Body Shops Near Me - Seattle, Washington