I'm leaving this review specifically regarding Connor who is a salesperson at Bill Kolb Jr Subaru. I walked in and several sales people walked past without acknowledging me. No eye contact, no greeting, nothing. I was more than a little surprised. Connor approached me with a warm smile and a friendly greeting. He made me feel welcome and asked if I was being helped. I said that I needed help and he immediately came to my assistance with knowledgeable experience and confidence. It was a pleasure spending time with him. Thank goodness for approachable and friendly people like Connor. I highly recommend you ask for him should you find yourself at this dealership. read more

Sadly, the service department has gone downhill over the last few years. The online reservation system poses a particular problem. Today, for example, I made a 7 am appointment but they car was not even looked at until 8:30. During a previous visit a few months ago, we made an online appointment, specifying the service we needed, only to be told on arrival that the technician specializing in that service was not scheduled for that day. read more

Held me hostage for about an hour because they can't get their acts together. Found a razor blade and a puddle of oil on the floor mat, along with discarded water bottles. They did leave me a letter asking me to "trade up." The service took four days and it's very hard to get through to the service dept for updates. I've never loved this dealership or service center but go bc of convenience. I'll go to NJ from now on bc it's less of a circus. Really, really didn't appreciate the wait time or the dangerous trash left in my car by the mechanics. Disgusting! Update: the service manager called and reimbursed me the $1300 for the service. Still not going back there. read more

Sold me a car for more than 20k with a bad suspension. Sleezy dealership. If you read their other comments youll see they love selling lemon cars. Don't recommend this place at all. read more

Mel Dixon is wonderful! 2nd time working with her to purchase a pre-owned Subaru. Again very professional, easy to work with, lightening fast replies to questions, goes above and beyond to help with information, photos, videos of the car when requested. Felt very confident that we were leaving with another great car! So far we love our new Forester!! Thank you Mel!! read more

Bill Kolb Jr. Subaru - 2020 Forester - Car Dealers Near Me - Orangeburg, New York

Don't trade in your old car at this dealership. They undercut me by nearly $2,000 for my old Subaru. The Subaru dealership in Emerson, NJ gave me the correct price according to Kelley Blue Book for the trade in. My car is in excellent condition, save for a couple of scratches on the exterior. Subaru in Orangeburg cut the price down by $1,800.00. I walked away made a deal at Liberty Subaru in Emerson instead. They are much more professional at Emerson! read more

I would like to say that I specifically went out of my way to write this review based on the great experience we had at Bill Kolb Jr Subaru. We had been in the market for a car for a while and were finally found the car we wanted online. We went and closed the deal quickly and easily. The experience was great although I will have to say the trade value was lower than we wanted but understood the reasons why it was lower. They were upfront and honest (something you do not see in car dealers). I would like to thank Stephanie, Marty and Natalie for making it fast and easy for us. read more

We called about a specific vehicle which we were looking to purchase. We scheduled an appointment and were assigned a sales consultant, Mellie. We drove 2 hours to get tot the dealership. As we wwre parking, the vehicle was taken out for a test drive by another couple and the sales consultant was busy with other customers. She said she knew what vehicle we were there for but later stated she didn't get the information about what vehicle. We were offered a test drive when the other couple came back, and were accompanied by a client services person who talked the whole test drive, but wasn't able to answer any questions about the vehicle. Mellie stated that they had another one in the same color in transit but when I stated that online it said it was another color, she agreed. Both of them stated that they had a partner dealership "upstate" but when we asked where because we live upstate and we could go there, Mellie checked and all of a sudden it was in New Jersey. She then pushed the window sticker of the one transit in front of us and my husband stated we didn't want that color. She offered to finally look to see if any other partner dealerships had it, which they had both previously stated they were going to do, but hadn't yet although she went and spoke to the service manager about checking, we were done. We will not be customers of this dealership again, which is disappointing becaue our previous purchase here was easy. read more

Sept - Oct 2024, I recently purchased a 2025 Subura Forester from Bill Kolb Jr. Subaru, and I couldn't be happier with the experience! From the moment I walked in, the staff were friendly, welcoming. My salesperson, Ben Sunny and Evan Cano, were fantastic--knowledgeable, patient, and never pushy. Ben was incredibly knowledgeable and took the time to understand my needs and preferences before I agreed to purchase the Forester. Evan who took over for Ben, because Ben left Subaru made sure that the delivery of my car and all the paperwork went smoothly without any issues. Also, Richard Janke was very helpful when I had a few concerns, he immediately resolved them. Marty Shuvall from Finance was straightforward, and explained everything clearly so I felt comfortable with my purchase. I also appreciated how transparent they were about all the costs, with no hidden fees or surprises. I just love driving my new Forester. Special note, I meet with Alejandra Sanchez the Encore Delivery Specialist a week after I purchased the car to go over all the new features and Control Panel. She was patient and very knowledgeable, All and all, the entire process was smooth, efficient, and stress-free. I highly recommend Bill Kolb Jr. Subura to anyone looking for a great car-buying experience. I'll definitely be returning for my next vehicle!" read more

Excellent dealership. Treated with respect. Will never buy a Subaru from any other dealership.

I LOVE Bill Kolb. They aren't pushy there at all! I feel like I can search for a car there with 0 pressure. From my understanding the workers are salary which I think takes the pressure off of them which then takes the pressure off the customer. I won't buy a car from anywhere else. read more

they are the most corrupt dealership in orange cty. extend warranty was fraud. many customers were affected as we were. The warranty says if you don't have an issue with th etc new suv you will get your refund back. that didn't happen. instead we got the run around and the financial dept. headed by Paul was dishonest! he knew that the warranty company went out of business! but didn't tell us. he kept on to call him next week. We finally had enough! We spoke to Mr.Bill Kolb sr. and said his company suffered also! He asked us to sign papers to end the complain. We did not sign! I called bbb and they text me Suburu does not answer at all! Warn customers not to buy their shitty vehicles! What scam dealership read more

This 5-star review is dedicated to the entire Bill Kolb team. I want to give a special mention to Evan in sales. The entire process was super easy. As an out-of-state buyer, I was hesitant but after a test drive and reassurance from the sales rep, I made the choice to buy. I love my new Subaru crosstrek and appreciate the team for being upfront. There was no buying pressure and everything was laid out right in front on me. Thanks again Bill Kolb Subaru, looking forward to working with you again. read more

Great experience buying my first SUBARU at Bill Kolb Jr. Subaru. Got a buy back can and they were very transparent and upfront they told me it was a buy back (I already knew but was gratifying knowing they were honest and sincere and told me about it) showed me all the documents for the reason why it was a buy back, worked out with me to get a great deal. Overall very satisfied. In general there is a great vibe. I didn't feel pressured to buy the car, everyone seems to be happy working there. I would really do business with them again. Really recommended. read more

Bill Kolb Jr. Subaru - My 2018 WRX bought from Bill Kolb Jr. Subaru . Happy buyer. - Car Dealers Near Me - Orangeburg, New York

BUYER BEWARE I am writing this on shoulder of I-87 in my disabled forester. I bought the car new 5 years ago and have since had countless problems with it. Before the vehicle had 70k miles on it the engine needed to be completely rebuilt. The breaks have completely locked up twice and ground to nothing. The engine has died while driving the vehicle in spite of both the gas gauge and the car computer saying the vehicle has 10-20% fuel capacity and 50-60 miles of range. This is at least the 7th time I have been stranded on the highway in dangerous conditions. There have been times when I have dealt with the service department where they have been rude or told me the persistent problems that i have had with my car didn't exist. I have had to bring my car back in multiple times to have the same repairs made because they were botched or not performed fully. I am done with subaru, and I certainly am unhappy with how bill kolbs service department has handled both me and my vehicle. I have a very legthy list of customer service investigations and complaints with subaru's corporate headquarters, but they have gotten me nowhere other that stranded on the side of the road once more. read more

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Live in NYC and ALWAYS come up here for my leases. Customer for 10+ years now and always impressed, satisfied and HAPPY with their services. My original sales rep Sam has retired and I've been dealing with Frank. The last 4 years. Wonderful. Thank you!!! I have to say .... their entire team is AWESOME. Frank, Marty, Eric and Jordan. Jordan, thank you for taking the time and showing me the 'new' ropes with my car. Your professionalism and character will definitely take you places. Can't thank you guys enough. read more

This was our first time leasing a car and Juan made tge experience a pleasant ine. Yes we like to ask a million questions but he patiently answered them including some of our repeated ones. Overall we were satisfied with the service and deal we received read more

Well, it took me just over two months to write this review because I wanted to fully evaluate each aspect of this dealership since I had a couple of things that did happen and wanted to see how everything was handled. I got my new 2018 Subaru Forester Limited back in the end of this past April and I love how this was a haggle free buying experience. I initially went two 2 other Subaru dealerships and did not get the deal that Bill Kolb Jr. offered me and got more features on my new Forester that I anticipated. The Eyesight feature alone was the best part because I am saving more than $600 a year on my insurance. Juan, the salesman was amazing and very patient with me and was able to make that deal happen since this technically the first car I have under my name. Also, was very thorough in explaining the features of the car when I went to pick up the car. My situation was unique and understand that this piece took a little bit of time, but in the end it all worked out. So, i know sometimes things are not perfect when you first buy a new car because I've had it happen to me before. I drive away and noticed once I was close to home that my stereo system sounded off that the sound was only coming from the back and not the front. I know that my Harmon/Kardon speakers were not suppose to sound like that. I called to express my concern and the representative that assisted me over the phone was helpful and suggested that I bring the car back to have it looked at. Gary, the service representative was very helpful and thorough in explaining what happened, which happen to be an extra fuse and then my speakers sounded fabulous! I then drive away and switch to my AM/FM radio after I crossed the Tappan Zee and that was not working for some reason. I ended up waiting to go back when I got my first oil change today because the dealership is relativity far away from me. Got my oil changed and Gary was very helpful, yet again. The radio was fixed and now I fully love my new Forester! The only thing I was surprised about is that I did not get my first oil change for free, which I found kinda odd because this is the 6th new car I have purchased in my lifetime and the previous 5 all got their first oil change for free. My overall experience was definitely more than expected and would return here for a future purchase, along with recommending them to my friends are in the market for a new vehicle. read more

Bill Kolb Jr. Subaru - Car Dealers Near Me - Orangeburg, New York

This is by far the best new car buying experience I've ever had, Holman and Marty and the rest of the team made it all super easy! I don't think I'll ever be able to buy a car anywhere else. read more

Car buying can be as dreaded as root canals! High pressure sales folks, even higher pressure finance people - all of whom look at the buyer as a commission check. The negative side to this kind of operation is that you sales person is always looking over your shoulder to see if there is another customer to grab. The result is, all too often, a rushed delivery and an under informed buyer. If you have ever had treatment like that, consider Bill Kolb Jr Subaru. Our friends have purchased 2 cars here and they gave the sales, finance and service people high marks. We stopped in Tuesday and, thanks to the great salesman, John, and no pressure finance rep, we went home with a Subaru - yes, that day! We arrived at 10 AM and drove home in a new car at 2:30 PM. "Wow" level service all around. Excellent price (we definitely shopped several dealers), friendly, no haggling over money (salary sales staff) and quality delivery process - fast and spot on. In the market for a Subaru? This is a great store to visit. Highly recommended. read more

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Great experience buying my first Subaru at Bill Kolb Jr. Subaru. I purchased a used Subaru Forester. Frank was extremely helpful and took the time to help me finding a car that matches my criteria. I made several trips back and forth to test drive a few cars. Throughout the whole process, Frank was very professional. Evan was very helpful finalizing my purchase. He is also very knowledge with all the specs/package that my Forester came with. He took the time to explain everything ensuring that I get to know my car better. Definitely recommend this dealership and ask for Frank and Evan!! read more

I would give them a five star rating. I found George incredibly courteous and very honest. The honesty was completely unexpected considering the horrendous experience I had at the Kia Dealerships in Riverdale and West Nyack. I walked into Bill Kolb with zero expectations, but the dealer's honesty blew me away. I obviously leased a Subaru Ascent onyx limited the same day. Marty (the manager) was also very unassuming and pleasant to work with. The paper work can take some time, but it is not a big deal (at least for me). Definitely a thumbs up from me. Out goes Kia and in comes Subaru. Now to find a reason to drive a Crosstrek! read more

My wife and I purchased a 2018 Subaru Forester from Bill Kolb. The sales process was professional but rushed. We purchased the car in January, and two weeks latter we tried for the first time to use the second key for the car and the phob would not work. We have called the dealership three times, was told that someone would get back to us, and they never did. The last call (July 5th) my wife left a message for Rich Brito, whom we have not heard back from. It has now been six months of calls, we gave up on Bill Kolb and made an appointment at another dealership. Bill Kolb Subuaru clearly focuses on quantity of sales not service. We are currently in the market to purchase another Subaru for our son, and would not shop here again, nor should you. read more

Had a bad experience with this dealer as an out of state buyer. They didn't know anything that they needed to do on their end to help me register the car. Told them I pay the taxes for the car in my state and they still had me pay with them. Then I had to wait for a check to be refunded. After a month with the car I needed to do $2000 in repairs. Wouldn't recommend spending money here read more

My car buying process at your dealership was amazing. Mr.Tocker and Mr. Tinelli are great. They helped me acquire a good, reliable car that will last for a long time. Thanks again! I even had a little bank problem, and they helped me solve it. They went the extra mile in order to provide me with an excellent car buying experience. I love my Outback and the Apple Car Play. I will definitely recommend them. read more

Bill Kolb Jr. Subaru - Car Dealers Near Me - Orangeburg, New York

Buyer beware!! Make sure you read and look at every item they charge you for. My husband kept going over the invoice with both the finance Dept. and sales person we purchased the car from. After the third time, my husband found that they were overcharging us $1000.00 for items that were already included in the price of the car. I kept looking at the supervisor shaking my head no, I know he saw me and knew what was going on. We were the only ones there! He never came over to ask what was wrong. I suggested they throw in the crossbars to make up for their error and they said nope! If they did they would not have gotten this review. They need to learn how to treat their customers! Would not recommend this dealership to anyone I like! read more

Told me my trade in value was 48k and then they told only 44k after I finally picked the car I wanted. They said they couldn't give me an exact price until I picked a car. The more equity I have in my own car, will determine which car I buy. Also told me not to tell them how to run their business. Stay away. On my terms ? You told me 48k and made me sign a paper saying that you would give me 48k. How is that my terms ? read more

Turn of the century service dept just doesn't cut it today It pains me to have to give a three star review to a business where most of the people I dealt with were pleasant and nothing terribly wrong occurred. But I haven't had a service experience this poor for at least 15 years. It started with pulling onto the lot and seeing no signs or people to direct me to the service area. After a bit I *did* see what might be a small service tent but there was no one to be found and the tent was blocked by a line of cars. Thinking that maybe the system here is to park in line and then find the service area I did so. It was only after I got out and started to head into the dealership that someone approached and told me I had to move my car - it was in the line of cars that had been serviced and were waiting for their drivers (?!?!?). He didn't care where I parked my car it just couldn't be there. So I drove around and found a space on the sales side. Then I went in, waited, and stood in front of a service rep. Who apparently had no access to the information I had entered on the website when I made the appointment - such as why I was there or what the car's mileage might be. To add insult to injury I was told that I had to go back out into the driving rain and get the VIN off my car before they could proceed. Which I did. Afterward I headed off to the customer 'lounge'. A small, depressing room which at various points during my wait had more customers than seats. Which had no exterior windows nor opening to a larger area. With a weird coffee maker and (when I entered) no coffee cups and a solitary Nutri-Grain breakfast bar, its main 'amenity' was a loud TV most of the occupants did their best to ignore. A little under 2 hours later they had finished my car's oil change and I was on my way. Very happy to have left turn of the century service behind. I can only compare this to the dealerships where I get our two other cars serviced (neither of which is a 'luxury' nor 'premium' brand). At both locations I follow the 'service' signs into a weather proofed garage where I am greeted by a service rep, handed a tag, and asked to sit in front of another rep. Who accesses my appointment info, makes sure it is all correct, and has me sign paperwork. I then head off to the customer lounge where there are normal coffee makers, bagels and other refreshments, and a large area with plenty of comfortable seats both close to and far away from the TV. Would I go here again for service? Maybe...but only if I got a loaner car. read more

My family has been a customer of Bill Kolb Jr. since 2010, and we've purchased a number of Subaru's over the years. After 10 years with an '07 Impreza from Bill Kolb, I was in the market for a new car and had a great experience working with Connor Flood in the sales department. They offer a variety of affordable, high-quality pre-owned cars in their inventory, and I immediately found the right price, size, year, and model for my needs. Connor was very accommodating with my schedule- coming from out of state, I could only make it late on a weeknight, yet the staff were friendly and sociable, even as it was getting late in the evening. He and the service department were quick to gather all the information I requested about the vehicle, and was very patient, forthcoming, and professional in addressing all of my questions. Overall, very pleasant experience working with their sales team. No bait and switch, cars are priced to sell at fair market value, and since the sales team does not work on commission, there are no high-pressure tactics or pushy sales approaches. The 30 day no questions asked return window offers peace of mind when making such a significant purchase (though I don't intend to use it). The only disappointment was noticing a small chip in the windshield, which had been obscured by the sale sticker. It's possible the staff did not notice this, as I didn't see it either, until taking a closer look at the exterior upon arriving home. While not a major issue, I didn't expect to be scheduling a windshield repair within a day of owning the car. (Lesson learned- pay closer attention to the cosmetic details when car shopping). That being said, I am quite pleased with my recent purchase from Bill Kolb and would certainly recommend this dealership to others. read more

My family leased many Subarus over the years from this dealership. However I am DISGUSTED at the most recent lease experience we had with this dealership. The "30 day return policy" that they advertise is not a return policy and they shouldn't be able to call it that - it's a SCAM to try to get you to commit to something on the spot. I also would suggest whatever "promises" they make to you, have them written down on paper. We were completely MISLED by the salesman, and when we tried to actually use the 30 day return policy, this dealership refused to answer our calls and speak to us in person. They took complete advantage of my mother, who is a recent widow (and they knew this) and wouldn't do anything to make good on what they "promised". We are now paying 2x what we should be for the lease because of their dishonest return policy and DEPLORABLE sales practices. I'm sure they'll comment here saying they'll do anything they can to help - yet another LIE. read more

Their customer service is horrible. Any time I called to ask the person who sold me the car some questions after I bought the car he was useless. Today he would help me with my questions and just transferred me to another extension with no one there. He was bad when I bought the car and he is still bad!!! I felt that they took advantage of me. It was in July of 2020, I had just had an accident and my hand was in a cast answer I had a black eye and I was alone. I feel that they took advantage roof all of that. Would not go back again. read more

I just bought my second Subaru in two years. Connor Flood sold both to me, and after the first one, I wouldn't deal with anyone else. The one we bought last year was a replacement for one we bought in 2007 from the Bill Kolb dealership. We had previously bought five or six other Subarus from other dealers in the tri-state area over the last twenty five years, but BK stands head and shoulders above the rest. Connor was straight forward and honest through both transactions. He didn't try to upsell us or sell us something we didn't want or need. He worked hard to provide what we wanted, and he did so at a fair price. You can't ask for more than that. I am a happy chappy for having dealt with BK and Connor Flood. read more

I am passively Satisfied. Nobody like to pay retail or premium. We purchased a Legacy on Consumer Reports Recommendation, the best in it's class. Originally I asked to see basic Legacy and was switched up to the fully loaded Limited. We had a proper introduction from my sister's girlfriend who is related. That didn't help me. It helped her because she gets a finders fee. We Paid Fair Market value for the vehicle. (No discount) We were given the absolute Blue Book minimum for a trade in. Which brought the purchase to above fair market value for me. I was strongly advised to purchase the extra warrantee coverage because we have a premium electronics package. ( 98% of Subaru's are still on the road after 10 years ) Despite my mistrust and past experiences with auto repair policies I took the contract because consumer reports advises that after getting high depreciation on Luxury vehicles you pay for that discount when the electronic gismos fail. The car came with scratches on the rear trunk & a ding. The car wasn't certified because that would have raised the price??? I thought Starlink was free for a trial period & I was automatically billed for the service. $US150.00 (ding) The owners Manuel was missing and I was told it was going to be mailed. My wife stopped by the showroom to pick it up. If I lose the car key. that's another $US 400.00 It's a beautiful car, rides nice, fully loaded, my wife loves it, my Mother approves & I was good for the money. I don't like paying premium above retail. I only buy cars once in every ten years and according to an article on the internet this car should last 250,000.00 miles. After the first oil change I'll provide an update.............. read more

Excellent service from the Bill Kolb Jr team. They always leave me feeling as though I am taken care of in a safe and reliable car and not feeling sold. I came in a few months ago and placed an order for a new cool grey khaki Crosstrek and just picked it up last week. Frank was attentive and made sure all the documents and work were taken care of with ease. To finance and pick up the car, we were in and out in less than two hours, without feeling rushed. This is my second vehicle from Bill Kolb Jr Subaru and I will continue to make my purchases here! read more

when I bought my car, they sold it to me with literally no gas in the car and the horn didn't work. then when I went to have the horn fixed, they exchanged the wheels for stock wheels with cheap wheel covers. I had a warranty for the vehicle, but the service department never got back to me no matter how many messages I left. Terrible service. they make you bring the car into them so they can up charge you on additional repairs that you don't need. read more

We looked at a new vehicle online and they quoted us a price and when we went in that car was not available but we were able to order the same vehicle with the same options and our choice of color for the same price as originally quoted which was a fair price. Glen Toker was our sales rep and he was excellent. He always was friendly, knowledgeable and helpful. He always kept us up to date on things and always called us back right away when we left a message. The dealership does not try to sell extras you do not need. The car was delivered as promised and Glen when over the vehicles features with us when we picked up the car. Thank you Bill Kolb Jr Subaru! read more

love the car , I'm angry at the sales men , they sold me an extended warranty lied to me saying I was covered bumper to bumper for 6 years and 60000 miles, so far any of the repairs I made are not covered and I'm being told the 6 years reverted to the original purchase date not my purchase date. So I basically threw 2k in the garbage for 3 not 6 year year warranty. Totally ridiculous , when i call customer service they keep insisting I purchased the car in 2016 when in fact I purchased in 2019. So frustrating. I guess I was lied to and robbed. Thanks Bill Kolb. read more

My experiences with the sales department snd service departments have been atrocious. Read my previous reviews. NEVER buy the maintenance plan. They expire. I paid for 4 oil changes and only got 2 (my mileage was low so it expired before I needed a change. Don't get service here unless it's a recall. And if it's a recall expect to wait. Dropped my car off at 8:45 this morning for a two hour recall. It's 5:20 and they're saying they'll call me when it's ready. read more

Brought my Subaru in at 10:00AM appointment for an oil change and my car was moved but untouched for 1hour and 15 minutes. Then it was driven to 303. Were they picking up lunch? Now 11:55 it is alleged that the oil is changed and will be ready soon. FYI called to inquire about my vehicle and was put on answering machine. read more

Bill Kolb Jr. Subaru - OK to be with out a mask? And possibly infect everyone else waiting at Bill Kolb Subaru? - Car Dealers Near Me - Orangeburg, New York

I am so happy with my Subaru Impreza and the customer service I received from this dealership. Howard was a great salesman and really took the time to help me fall in love with the car, although it didn't take much. I also felt like I walked away with a great deal on a great car. The car itself is great. I'm really learning to love "eyesight", Subaru's safety package. Lots of cool features associated with cruise control and lane assist. I would definitely recommend this dealership. Ask for Howard!! read more