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    H&M

    3.2 (164 reviews)
    Closed 10:00 am - 9:00 pm

    H&M Photos

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    Lala C.

    If there was a negative 10, I would choose that score. Most disorganized staff ever. I wanted to buy a blouse size that was on a mannequin on Saturday. They are not allowed to remove anything from a mannequin. They have to tag the item with your name, so when their "visual" crew comes in to work, they would remove it and call you to pick up. This would be Monday. I tried ordering online, can't, restricted as only sold in this store??? It's not a special item just for this area so that makes no sense. So I'm forced to have to try and track this blouse to make sure it isn't sold to someone else. I called Monday, 10AM. Spoke with the on duty Manager, Chelsea, about picking it up. She said she'll check with visual about it and call me back. 3pm, still no call back. I called again. The visual crew, a guy, who does men's clothing, answered. Repeat, have to explain the whole story again. Nobody knows anything, keeps no log book, message area, nothing. He would relay message to manager and women's visual. Said won't be removing blouse until Thursday. Unbelievable! Too late in the day for me to pick up today. An hour later, Chelsea leaves a message saying they removed the blouse and I can pick it up. Again, poor communication between staff. I called her back that evening explaining that I will pick it up Wednesday at 3pm. I said make sure you write that down, advise all other managers, staff coming on duty between now and Wednesday 3pm to make sure it is held. She reassured me, no problem, it has your name on it and will be held till Wednesday afternoon. I even offered to pay now to make sure there is no problem. She said no, which is ridiculous! So, still fear that this is going to be a disaster since there is zero communication going on between employees. Wednesday, I call just before arriving since the only H & M is located in Waikiki with no parking at all. It is a real hassle to come back to pick this up. I'm about 5 minutes away and want it ready to purchase due to parking. They have no idea what I'm talking about. Again, hopeless communication. They put me on hold forever, it rings again, another person answers, no idea what I'm talking about. Ask to speak with Manager on duty since I am now in the store to pick up my item. Well, at this point of pure frustration, nothing is looking up. The kid girl manager comes out, giving me excuse after excuse, she's been off 2 days, no one relayed anything to her, we only hold for 24 hours (first time I heard this), let's search the store, etc. I am FURIOUS at this point. Due to their pathetic lack of recording info, relaying info, zero score for customer service, the blouse has disappeared. Sold to someone else. Furious does not even begin to describe how I feel about H & M's ignoramus policy about their visual crap and not selling the item on the spot. This is going straight to Headquarters about this total debacle. Absolutely unbelievable how ignorant people are nowadays!

    Looking down from the second floor
    Tin Lung C.

    We so have a H&M in Oahu. This store is huge. The ground floor is for woman's clothing and the second floor is for men's clothing. I would say this is more a medium to low end clothing store. Most of the items are pretty affordable, trendy and stylish. It is a great addition to the Waikiki shopping. The checkout line is pretty slow. We have to wait over 10 minutes to pay for our stuff when there is a crowd. My wife usually can find a few items when we come to shop here, but I almost never can find anything that I like, but again it is just my taste of clothing. Hey, when you are in Waikiki and too hot outside, come in to enjoy the cool AC and shop a bit. Aloha.

    Allyssa P.

    HUGE store! The first floor is primarily women's clothing and there was a great selection. I really liked that the second floor was solely dedicated to men's clothing. My husband was able to find a variety of clothes that he could wear comfortably in hawaii but also back home. The store itself is clean and organized, and the staff were friendly.

    Irene M.

    H&M is a treasure hunt adventure and I don't get to go to Waikiki very much so whenever I do this is one place I do love to go. It's not only the selection of clothing what I also love is their accessories, they always something cute and affordable it's quite dangerous lol! Beautiful clean store not very large as what we're used to on the mainland but so grateful for its presence here in Hawaii as it gives us more choice in affordability which is always a great thing...thank you!!

    Gyr N.

    H&M really downgrades clothing to the next level. This is even cheaper than shopping at Walmart. Typical T-shirt $5 or less. Men's belts, less than $10. These items are made in the 3rd world. They are cheap because they're cheaply made. They do not survive the washer 3 times. People often talk about global warming but think about it. Shopping at H&M will only accelerate it. 2nd floor the men's department is dimly lit. This particular H&M is trying to save money by cutting down the electricity bill.

    They got costumes
    Joe C.

    There's some controversial reason not to come here. Was it an ad maybe with a monkey and a little african american boy. I guess I was more of a fan of this store when I was a tooth pick coming out of high school. I mean most of the fits are for skinny people with out much muscle development. Even when I was in exceptional shape. My thighs and calfs were too thick for 90% of their pants and my chest and shoulders too wide for their pants. My wife likes their clothes but she was a fit model at some point. The do have some fun accessories for men and some bootleg sneakers. But that's about it for me. I'll just take a browse upstairs while my wife is checking out dressed and such. This time around they had some cool onesie costumes, most notably a ghostbusters one.

    He was awesome
    Elizabeth M.

    Just walking around Waikiki I ran into H&M . I tired on skirt as I was walking out the fitting room I notice it was missing a button. I went looking for the same skirt . But there where none . The guy that worked there he was in the fitting room he was so nice . I did ask for a discount he said Just tell the lady at the front to give you a discount . Ok kool but most of all he was in the Halloween Spirit. He's costume was awesome an the way he has his face done was so kool . I didn't get his name but he's was great thank you

    Opening day
    Lyn L.

    Don't come today. The lines r tooooooo looooong! H&M is a great store...lots of merchandise to choose from...great prices...great stuff to buy for the season....I always vacillate between buying really good quality vs. cheap....problem is when you buy really good quality, you feel like you have to keep it for a long time...so I might just go with cheap! ha ha. Found a cute jacket that I can wear anytime $15 and a "sweater"...really light weight and kind of a blue green...need to get more color into my wardrobe. The place was packed...the staff was nice...the supervisor Mike was great...very friendly and makes you want to go back...some of the staff needs training...one cashier gave my girlfriend a hard time...no excuse for rudeness...hopefully they will smooth things out as they go...just a learning curve. One of my FB friends was bashing H&M for bringing "old styles" to Hawaii. She claims she bought those things in LV and SF last fall and in February...but honestly, do we really care! If it's nice, bring it on!...if it's not, it will sit on the shelf. I'm not offended...some things will be classic cuts and styles..and if it's a good seller, bring it! Good luck H&M....I hope Uniqlo follows your lead....

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    2 months ago

    Roberto was so sweet and helpful....One of his coworkers, not so much! How disappointing, but he saved the day! So I still love H & M!!!

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    2 years ago

    Very dusty location. The staff are not friendly and not helpful to customers who wants to buy clothes.

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    Page 1 of 5

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    Review Highlights - H&M

    I park at the Royal Hawaiian and walk over but you don't get a validation so it's really expensive.

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    Keiki 2 Keiki - See Hello Kitty???

    Keiki 2 Keiki

    4.1(144 reviews)
    1.0 mi
    $

    Worth the walk! Tourists with kids, this is the way to go! Sure, you could walk to the Ala Mona…read moremall but you're going to spend a ton of money for one toy vs at Keiki 2 Keiki you can let your kids go wild and pick out many things. I was surprised to find that things were priced cheaper than the Once Upon a Child stores we have on the mainland-- particularly the clothes. Speaking of clothes, we found Barbie clothes that normally are $10+ at the store here for only $1.99 new in package! Like new backpacks for like $5.99 and much much more! (loved the $0.99 books). And the quality of the clothing for sale was fantastic for being secondhand-- even the swimsuits. I will say that the store isn't the easiest to navigate (there is A LOT in here) but perhaps that's part of the fun (you could always ask the owner where to locate stuff if you're looking for something in particular). This shop is great way to fill your hotel room with some toys too just incase you have the unfortunate experience of getting sick on vacation or get really badly sunburnt and need a day in (keeps the kiddo happier). Owner was nice too, allowed my daughter to use the restroom. PS If you're a Disney fan there were lots of hidden gems, from Disney pins to Disney purses/packs to jewelry and more!

    Service selection value and care. My grand children think I am the best. That award goes out to…read moreKeiki 2 Keiki. What they need and want for grandmom house comes from here. Thank you for providing a great service.

    Photos
    Keiki 2 Keiki - $5.99 Paw Patrol helmet!

    $5.99 Paw Patrol helmet!

    Keiki 2 Keiki
    Keiki 2 Keiki

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    Kira x Miffy - Cute Miffy

    Kira x Miffy

    4.7(55 reviews)
    0.1 miWaikiki

    I'd highly recommend this store if you are a fan of Miffy - they have a lot of cute items, some…read moreexclusive to the Waikiki retail store. However, be prepared to pay more than what you'd expect as other reviewers had pointed out - the prices are high for what these items really should cost, which sucks, but I believe there is a reason(s) for this. I purchased a small plush keychain, a tee, a magnet and a sticker and the cost was just over $90 - the cost of the tee surprised me the most as it's $55 and I was expecting this to be more in the $40-$45 range. The store is on the smaller side and even on a weekday afternoon after 3pm, it was packed. It's located at the end of the row of stores, adjacent to the side of the Royal Hawaiian where the Sheraton is. Staff at the store were nice and helpful with any questions that I had. Besides the plushies, they had a great selection of stickers as well as magnets and keychains. For decades, I was aware of how popular Miffy has been in Japan (my cousin in Japan had Miffy items since the 90's), but for the U.S., I feel it has become increasingly popular within the last 2-4 years or so. I'm not sure if it's possibly because the creator, Dick Bruna had passed away in 2017 and since then, licensing and the creation of more Miffy merch and collabs may have become more easier to come out with, at least that's been the speculation. Although I'm generally not a fan at all of Hello Kitty or Sanrio, nor do I particularly like rabbits, there is something about Miffy that does appeal to me more than Sanrio characters - likely the simple design and neutral expression on Miffy and that it came before Sanrio characters such as Hello Kitty and its European vibes. Before this, I'd ordered a plush Miffy keychain from the Kira online shop in SF. The keychain ended up being much bigger than expected for me to place on a bag/backpack so I decided that I'd stop by this store during my few days in HI to see if I can find a smaller keychain and maybe a tee as I heard this is currently one of only two Miffy themed stores in the U.S., the other being Miffytown in Kentucky. If you're in Honolulu and are a fan of Miffy, then this is worth checking out.

    Do you love Miffy? I do. This is a perfect store to get a lil Miffy action. This is solely…read morededicated to Miffy. There are bags, stuffed animals, paper goods, some cosmetics, lamps etc. The sales clerk waits at checkout and it's super crowded but she was friendly. The prices can be a bit steep but I don't think it's very different than say Sanrio or other Miffy products that I have purchased. If you go to the three Kira stores and make a purchase you get stickers on cards. If you fill it up you get a small surprise. Don't know what it is though.

    Photos
    Kira x Miffy - Storefront

    Storefront

    Kira x Miffy - 11-3-24. Small and adorable versions

    11-3-24. Small and adorable versions

    Kira x Miffy - 11-3-24. Adorable

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    11-3-24. Adorable

    Up & Riding

    Up & Riding

    3.8(29 reviews)
    2.7 miKahala
    $$

    Kahala Mall had a deal between 12/5-12/7 where you could get specials at certain stores. I recently…read morehad a grandchild and like the infant selections at this store. I saw the sign where you could get 25% off an item in the window and went in. Maybe it was senior moment but lately I can go into a store for a specific item and leave with something else, only to kick myself when I got home. So when I went to purchase my items I completely forgot about the special. I wasn't reminded about it either. I went to Complete Kitchen and bought a couple of items there. The cashier was telling everyone about their sales and the discounts. So I went back to Up and Riding and asked if the items I bought (over $100) were eligible. They were and she did take 25% off the most expensive item. In terms of customer service the cashiers at Complete Kitchen were so much more helpful (not only to me because I heard their spiel to others too).

    We often frequent Up & Riding for my kids. We mostly purchase slippers for the kids here since they…read morehave a lot of options. They have a lot of clothing as well from local vendors. Prices can be a little expensive for some items, but it is not bad for others. They also often have a sale rack. Make sure you sign up for their loyalty program to accumulate points for your purchases. Once you have so many points, you will be able to redeem it for money off your purchase. Staff are not always helpful or friendly, but they are young. Store is very neat and visually appealing.

    Photos
    Up & Riding
    Up & Riding
    Up & Riding

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    Uniqlo - Visit, browse, shop at UNIQLO. Located at Ala Moana Center. Ewa Wing (photo), 2nd & 3rd floors.

    Uniqlo

    3.8(200 reviews)
    1.5 miAla Moana
    $$

    You don't have to sell me on Uniqlo. I buy their logo free polo shirts and HEATTECH thermals all…read morethe time. I would stock up on socks and sweaters with abandon from the Uniqlos closer to my home in San Francisco. That was why it surprised me that I would seek out this familiar store at the mammoth Ala Moana Center. However, I had seen a local vlogger's YouTube video where he showcased the Hawaiian-exclusive clothing they sell here. Jamie W and I decided to drop by when we were at Ala Moana. Although not at the scale of the Tokyo Ginza flagship, it's one of the global chain's larger stores with an expansive multi-floor space. They offer the Brands Hawaiian Loco line, which is quite a distinct array of T-shirts spotlighting locally renowned businesses like Leonard's Bakery, Hawaiian Airlines, and Zippy's. I even bought one featuring a bowl of Zippy's saimin called Zipmin (Photo 4). I also really liked their line of aloha shirts because designs came from top quality Japanese block prints. I fell in love with one shirt based on Hokusai's "The Great Wave Off Kanagawa". I had never seen one like that before. They even offer opportunities to customize T-shirts and tote bags using exclusive designs from local artists. There's enough here to justify a shopping expedition. If you think one Uniqlo is like another, reconsider and come here. RELATED - Exploring Hawaii? Here's a collection of places I've visited and reviewed: https://yelp.to/06Oa2Epa6T

    Huge and gorgeous store. Multiple floors and they have a great selection of t-shirts, some you…read moremight not be able to find at other Uniqlo stores.

    Photos
    Uniqlo - One of the two entrances

    One of the two entrances

    Uniqlo - Photo 5: Front of the store

    Photo 5: Front of the store

    Uniqlo - All my favorite Hawaii eats!

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    All my favorite Hawaii eats!

    H&M - womenscloth - Updated August 2026

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