I was disappointed with this H&M location at Westfield Fashion Square. The store itself is convenient, but the assortment felt very limited compared with many H&M stores I have visited in Europe. What was most frustrating is that several clothing lines and styles that are widely available in European H&M stores were not represented here at all. The selection felt too small and not very inspiring, especially if you are used to the broader variety, better seasonal collections, and more interesting pieces available in larger H&M locations. I hope this store expands its assortment in the future, because the location has good potential, but at the moment the shopping experience felt underwhelming. read more

Did an in store pickup online to this location and the email said I have until a certain date to pick it up. Two hours before closing, I got an email the items were marked as uncollected and sent back. The number only goes to a general line so there was nothing the customer service rep could do for me. Such a waste of time since I was going to go after work. If you're doing an in store pickup make sure you go before the last day since they send them back early! read more

One of the shops at Westfield Fashion Square. When I am in the mall, I mostly check this out because of the fashionable styles, look and deals that are available. I purchased some outfits for my Goddaughter for her birthday. She loved the look and was very thankful. Yay!!! Recently, I stopped by looking for some dresses for my upcoming trip. I tried a few that are on clearance and some on the regular price but they weren't as good as I expected. Well, off to my quest of finding a good summer dress. The staff is usually helpful, and the store is well-organized. Worth stopping by if you're looking for stylish pieces without breaking the bank! read more

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I stopped by this H&M store inside Westfield Sherman Oaks this morning. I came when they just open so it wasn't busy at all after Black Friday. I never walked inside this H&M location before so I didn't know they have a women entrance and the men area entrance is further down. But if you walked into the women H&M entrancex, there are signs to tell you where the men area is. I like wearing their Easy Iron, Slim fit dress shirts here but the price did go up on them. I also like H&M conscious shirts that are now labeled as Dry mode shirt but they usually only sell them online. When I visited this store, the employees were really nice and asked if I needed any help. I told them I was just browsing so they let me be. They have some nice sales going on but so far nothing grabbed my interest. read more

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Gabriella and that skinny gay guy didnt wanna take back my return stating that it was worn. he claimed the shirt had more wrinkles then when i bought it. even though i bought it just like that. Had to go back and fourth for 10 minutes explaining this is exactly how i purchased it. Terrible customer service and attitude toward customers. sad. read more

I went to the original location of purchase at FIGat7th in DTLA to initiate the return. There is NO POLICY on returns being contingent based on the price tag being attached. Nor did they have to confirm my purchase was sold as is through cameras. They accepted my return within the 30-day policy of unworn merchandise. The service and apparent toxic culture at this Sherman Oaks location is one of a kind BS. read more

I don't remember if I shopped at this location before but since I was in the mall, I thought I should check it out. Big location, decent prices, the store was a bit low on merchandise after the holidays which is to be expected. I will stop by again, since it is a big store and I shop at this chain sometimes. This time around I was impressed with the products or the variety, they didn't have in stock the jacket I was looking for, but I will be back when shopping at this mall. read more

This place has the worst service and employees are very unprofessional. I was standing in line being the next person to be at the register. Some lady just cane directly to the register and the employee just helped her. She didn't even ask her if she was in line when she clearly sees people in line waiting. When she was done with the lady who cut me off, I went to the register and told her that she just cut and everyone here has been waiting for a very long time. She just gave me a smirk and just said 'really?' No apologies and no acknowledgement. I was so stunned and mad that I just left without going further to complain. I'm sure with employees and system like that, talking to the manager at that location will be like talking to a wall. You would think after all the horrible reviews they would do something about it. So sad read more

I see why the other reviews are so bad! I came in to EXCHANGE 5 items and the staff told me they couldn't help me look for the items I needed to exchange. I was on a time crunch so after 10 mins of browsing I asked for help. They told me none of the items were in stock at that location. Why not tell me this from the beginning? I asked if we could order it since I really liked the items and they simply said no. No explanation. They then stated one of my items could not be returned or exchanged because the tag wasn't attached. I ended up returning everything and calling customer service and they told me that it's not even their policy that the tag should be attached and allowed me to return it at my nearest USPS. They even offered me a 30% off voucher plus free shipping if I shop with them again. read more

I went to this location yesterday. While i was waiting in line I saw one of the staff talking with the customer they were ringing up. They were smiling and overall friendly. I was next. I waited until Marcell looked up and said next. Immediately his attitude changed. All I had said was hello. He rolled his eyes and then wouldn't look up. I'm not sure he said another word. It was like I ruined his day by shopping there. It was the most off putting experience. It was the first bad experience I've had at that location. I don't think I'll be going back to this location. read more

Not sure what happened to this location lately but it's not a store I enjoy visiting anymore. It's messy and the sales team seem to be more interested in ignoring customers rather than actually assisting. The manager is also not there to provide customer service at all, and honestly has a bit of a condescending way speaking to some customers. After an employee ran into my legs with a cart, without apologizing, I realized this is no longer a store I will support! read more

This location has the most rude staff I've ever experienced. They treat their customers horribly and do not represent H&M in a good way at alllll. Their manager needs to be replaced read more

Horrible customer service! Will never shop from this location again. The management need more training to learn how to speak with customers. They think they're on the street talking to their friends read more

Enjoy coming hear as it's my local H&M don't usually find too much hear, but managed to score three new accessories and two cool comfy casual shirts... saw another guy wearing one when out and knew I wore it better... lol... Customer service is great, but the employees are sometimes/often thinned out if you need assistance. Good summer and seasonal deals! This location seems to keep more in stock especially in terms of sizes and variety for items that sell fast. Always and easy in and out.... read more

We went shopping there today and whoever shoppes there probably knows that they have a section where everything is supposedly on sale. So with everything we got we ended up getting couple of items from that section. But when we got him this is what we saw. People pay attention what you buy literally everywhere they lie... I don't think I ever wanna buy from H&M any more and I definitely don't recommend anyone shopping from there. read more

H&M - And this one is the original price! - Women's Clothing Near Me - Los Angeles, California

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If I could give it zero stars I would. The Manager (Ashely) refused to take back my online returns because it would "hurt the quota" for her store. She said that she wouldn't take back anything over $50. I had all my receipts (3 separate orders") and am a HM member. She finally agreed to process 1 return and said I could go to another store to return the others. As if that's convenient? She showed me on her in-store receipt language that she could refuse to return "excessive" returns. $50 is excessive? Not to mention that the vague language is only on in-store receipts and is not posted in the online return language. I will be making a complaint to corporate. read more

Listen to the bad reviews on here, save yourself some time and go to another H&M. The management here is HORRIBLE and they do not care about their customers or their customer service. I tried to return an item with a receipt that says after 30 days I could get store credit and he refused to give it to me even tho he read the receipt for himself. He said they just "don't do that". One of the other employees said his name is Ivan - not sure if she was lying or not because she was just as unpleasant, just tossed my bag back to me and turned her back on me without saying anything else. Her sales associate number is 860567. read more

Spent 20 minutes browsing. Was ready to try on 3 items at 6:40pm. But staff wouldn't allow it. They were closed because it's Sunday. Ummm, your hours say you're open until 7pm. I won't buy clothes without trying them on due to inconsistent sizing in women's clothing. I wasn't the only person who wanted a fitting room. Closing your fitting rooms 20 min early is not a good look. I left without purchasing anything. read more

I saw a top on a manequin and was immediately excited that I found the one top I'd need for work that very evening. I looked everywhere. But the only size for me was the one on the manequin. Can you believe it? The manager wouldn't sell it to me arguing they really need to keep that one on because it was the style they were featuring. There were soooooo many on the rack so I was confused... she said they really wanted that model blouse on the mannequin. There was no apology there was just a straight up NO. Was it because I was Asian? Cause it felt that way to me and I don't feel this from anyone. read more

Wasted my time coming here because it said it was open. I guess that's what you get from a cheap store... Cheap service. How many more complaints do they need to fix their times? read more

If I could, I would give them zero stars! Customer service at this location is awful! Two managers wouldn't let my daughter make a return with the original receipt, original credit card, and my ID. I was home sick and had my daughter do the return for me. They denied her the first time because she didn't have my ID. She went a second time and they told her to go to Glendale because that's where items were purchased originally. They also said that they can't make the return because the credit card and ID were not here and it's state law. They were extremely rude and unprofessional!! When I called corporate to ask what the policy was, this was completely false. Corporate informed me that CA law is the original credit card and ID, doesn't need to be the original customer. The store manager told corporate that the reason they denied her was because the credit card didn't match the receipt. Another lie. When she went back in for a third time , on the phone with corporate to inform the staff appropriately, they still denied the return and with a snarky and aggressive tone, told her their policy is only a $100 return and that's the best they can do. Overall, I feel it is unsafe for customers to visit in this store, I feel worried for my daughters safety in this store as these staff members are abrasive, rude, uneducated in store and state policy and quite antagonistic towards their customers. My mind is blown! For the record: the store "manger" name is Alyssa. read more

Went in today with my daughter. We spent $200 on clothes for her. While there trying on clothes she lost a new bracelet we had just purchased elsewhere. I asked the cashier who looked around his area and said, "No. we don't have it". I called later to see if anyone returned it. The woman on the line said she would call the store. She came back on the line and said no one answered was there anything else I needed help with? Yes. I'll tell you what I'd like help with. I'd like to understand how these shop workers can be so dismissive and uncaring. Look it's a little bracelet of not much consequence but it meant a lot to my 8 year old. People at that store are worthless. And the customer service is less. 0 stars because no one shines at that store. read more

So i thought you don't have to wear a mask indoor if fully vaccinated? This store wouldn't help me because I'm not wearing a mask. I asked i thought you don't have to wear a mask, i have my vaccination card. The employees response was, you still have to wear a mask. read more

This H&M is good, has most the clothes you want, but giving it 1 star cause this place can be packed and they only have 1 open register. I know they're not short staffed either cause there's plenty of staff around folding clothes, but for some reason they're okay with a line out the door instead of ringing up customers quickly. The only H&M I've been in where they don't utilize all their registers. Makes no sense. read more

This is by far the worst H&M I've ever been too! Employees are always gossiping each other and saying disrespectful things and saying disgusting things to each other. On top of that! The managers aren't saints either , I was buying a suit awhile back and I encountered a manger named Charles ! Asian looking fellow , he was gossiping with another employee who had to be a associate and while I waiting to buy my suit. I heard the man talking crap about me to the other girl and staring at me ! Unfortunately this is poor customer service and the fact he was a manager looks even worse on him . I notice that the employees here are unhappy and uncomfortable with each other and it seems that management hasn't fixed it , since last time I was there ! I think the district manager should come take a look at the way the store manager is running the store and see how the managers on the floor are teaching associates to treat customers like shit . If you have a nasty attitude please keep that to yourself and your personal problems / issues as well! Instead of gossiping and putting others down , look for another job that will make you happy . Instead of making the environment for the whole store feel like crap . This is sad and disgusting. read more

They have the WORST return policy!!! Be warned, if you aren't a member, download their app & become a MEMBER, so they track your purchases, then you don't have to worry about a receipt for returns! Otherwise, they give store creditI showed my credit card/bank statement, but NO!! They need to scan the barcode in order to give an adjustment or credit for returns!!! Buyer beware read more

I went into this H&M with my son and BOY, did I regret it. He just needed 2 items for his Halloween costume. I understand things get busy, BUT that does not, under any circumstances, give you the right to be as rude as this staff was. I would rather drive to the next mall, than go back to this location. read more

I purchased am item here today. There was one customer before me, a young man and the woman associate was friendly and providing good customer service. Silly me. Her smile stopped as soon as the customer left. I greeted the associate and received a grunt in return. I saw her look over my shoulder and smile. There was another young man behind me. She threw my purchase in a bag and (no thank you). She was already calling the next customer forward. While walking away, I realized she did not give me a sales receipt, and asked for it. She did condescend to give me a receipt. Lesson learned. Never check out with this associate. She does not want yo "waste time" waiting on women. Let me say, I worked 20 years in retail, always in discount stores. Every customer deserves to be treated with respect read more

Came in today looking for this one employee that was working there for a while now she has red hair I've been coming to this place always and she was always helpful and when I asked I heard she got let go which I find it so stupid she was the only one that gave customer service and knew what was going it's a shame you let a good employee go do better H&M! read more

I have found some great stuff here but the employees are awful and are often just talking to each other throughout the store and not helping at all. There is ALWAYS a huge (HUGE) line and I have often just put my stuff down and walk out due to the wait and worthless staff. Fix the problem H&M - clearly I'm not the only one. **update** 7 months later and this store is still awful as far as staff not helping and the lines being insanely long! Get it together! read more

The place is loud. The staff is inattentive and no one greeted me. The store is nice and big and the prices are resonable. I had a overall average experience at the store when checking out they tried to sign me up for a newsletter which was really Annoying read more

H&M - Women's Clothing Near Me - Los Angeles, California

Had the worse customer service from the manager her name is Alisa she was very rude to the point very sad that she carries that position she should be trained to have more customer service. read more

This H&M is Absolutely disgusting inside!!! Theirs bugs all over the floors and mold in the ceiling. The worst part of it all is the manager JENNIFER. She doesn't care about her employees or the customer she spit in m face and told my child their fat. read more

Worst management ever... told them their online hours are in correct and one of the closers had the audacity to say I'm pretty sure it's not... worst management, worst customer service ever. As if it's my fault she's working... read more

Terrible service. I came in today with my girlfriend & son. I was not greeted or approached at any time in the store. The layout was cluttered and the clothes looked messy. I was searching for an employee and finally found one with a man bun on his head and a walkie talkie on his hip. He was visably annoyed that I approached him and asked if he worked there. When I inquired for the boys clothing, he waved his hand abstractly and said with a sigh "over there" then quickly walked away as if I was going to infect him. I immediately left the store frustrated and upset by the lack of courtesy. Will never give this store a cent of my money and I bought my son clothes elsewhere. Avoid this location, until they hire employees who give a F. read more

I always have trouble finding someone to help, which is fine, I get it, it's just retail. However, today just pissed me off. I went to the register to make a return and I had some items returned with a receipt and some without a receipt. I was therefore credited back money to both my credit card and a gift card. I also wanted to make a purchase. The cashier used the credit going to my credit card to buy my new items. After everything was done, I asked nicely if I could instead use the gift card to make the purchase instead so that my credit card could get the full amount of money. Confusing when I type it out, but it is really a very simple request. His persona completely changed and he started giving me attitude, telling me that I should've told him earlier (he should've known already), and that it's not that easy (which it is). He proceeded to call his manager over, saying to him "I just feel that somehow we're giving him extra money", his tone of voice making me feel like some shady criminal (and I'm sure the manager felt the tension). After, he stuffed my clothes into the tiny bag, no folding whatsoever, completely ignored me when I said thank you and after some awkward silence just yelled "next in line." A very horrible experience. I'm not a demanding person, but this was absolutely disrespectful and I no longer feel welcome at this location. All because of a simple return and repurchase. read more

So after reading the reviews I decided to be here early and waited for the storm to open at 10 am. Late but hey I on vacation. Store open up promptly at 10 am to not being greeted by whom ever the woman was opening. No one greeted me as a after of fact; no one offered help and when I finally asked the guy at checkout where to find lingerie and men's underwear I was informed it is not being carried by this store. Selections is limited and clothing looks frumpy and wrinkled even on hangers. If that your look, than that's your store otherwise try topanga or elsewhere. read more

Almost every collection is here! From basic tees to premium suiting. Prices are always low and quality is great! There's almost always a sale at almost any given time and the associates are really nice! Busy on the weekends but still very manageable and the lines, though visually long, are quick. Will be coming back for my next shopping trip! read more

H&M - Women's Clothing Near Me - Los Angeles, California

So many times I find things I really want to buy.. Then I see the line.. Omg. Worst service, understaffed... So frustrating. Definitle not shopping here again! read more

There's a lot of stock here, ever changing. I can't imagine being able to keep up with it as an employee. However, Ricky at the changing rooms did just that. I wanted a specific item for a trip I'm taking, and she was able to direct me to the very last one it stock (and it was the right size, phewf!). She was an absolute dream from the beginning of our interaction and put a smile on my face. Thank you!! As for the long lines - as I headed to the checkout, I was ensnared by the shoe wall and this is what I witnessed: There was one register open and no line. Then one person. Then five people immediately came to the line within 15 seconds and started complaining about the wait without the cashiers having a second to adjust. You're in HM, not someone with a personal shopper at Nordstroms - get over yourselves. They put more people on the registers and I waited behind a single person before I picked out my pair of slip-ons about 3-4 minutes later. read more