Diana and Brandon rocked my socks! I had an online return and their system was making it a bit challenging. They worked to resolve the issue and were super friendly! Will skip the online orders in the future and come to the store for awesome customer service!! Thanks! read more

I was pleasantly surprised with this H & M, located near the Nieman Marcus. It is not as tragic as the Satan's Row store, which does not have any men's nor kid's section. Though the selection here is not as good as SF (men's), it is also not as insanely crowded as SF. The kid's section is rather large and has quite a good selection to choose from. My coworker and I didnt have to contend with long lines so I definitely recommend going during the week days if you can. read more

Go in, shop, browse, dig through the volcanic eruption of clothes, see something cool, try on, purchase. Nice, cute and affordable. Must shop if you're in your twenties/college/working age and like trendy yet sophisticated clothes --On a budget! They also carry basics that come in an array of very current colors. H&M sometimes carries designer collabs / collections which can be pretty awesome... and quickly sold out. I find that like every other H&M, employees may hate their bosses and ignore shoppers and the sections are often disorganized, but for the most part my experiences shopping at great mall H&M have been A-OK. (: read more

I love H&M, it has always been one of the very few stores I actually shop at that isn't from online. But this H&M store in particular gets 1 star for location (it's super close to my house), 1 star for selection (most of the time I'm able to find a size 2), and 1 star for the love I have for H&M. Customer service here SUCKS & it's very cluttered. I hate their "new" setup too.. Having only 3 registers in the front & never putting to use the registers in the back of the store.. Regardless of a long line or not. Ridiculous! To make matters worse, the cashiers here take their sweet time. And not once have I ever been greeted with a simple "hello" when I walk in OR even a "have a nice day" after making my purchase. If this H&M weren't so close to me I'd be at a different one giving them business instead. read more

It's my favorite store! Affordable, stylish, and has great variety. Only downfall is that everything they have is out on the floor so if you want a size of something, they won't have it because whatever is out, is out. I really like how this has guys, girls, and kids but it's such a far drive and the one on Santana Row isn't so great. It isn't the biggest but its good enough to carry what you're looking for and it hasn't steered me wrong with updating my closet. read more

I shopped at H&M before it was even in the states. Needless to say, I am a FAN! Since 2000 baby! Great selections, great people, fantastic prices. Try it! Sizes an be hit or miss at times, but that's with a lot of department stores. Try it out! You won't regret it. read more

YAY... an H&M close to home.. Much more accessible, very close and convenient, and the best part.. YOU DON'T HAVE TO DEAL WITH SF TRAFFIC! Haha! read more

I've always loved H&M. Their stuff is moderately priced and the sales are amazing! Their men's clothing, even regularly priced, are a great value. The San Francisco location is my favorite. This one bugs the hell out of me. It's a pretty good size, but the cashier counter is in an awkward spot. Right in front of it is a clothing rack thingy so if the lines get too long, people end up standing in the middle of the walkway, congesting the front of the store. Not only that, the store itself gets very crowded. Navigating through the store becomes difficult and you end up bumping into people or getting frustrated because you can't get to where you want to go quickly enough. Aside from crowded-ness, some of the employees are lame. Can you not try to stuff a wool peacoat into a small bag? Stop being so stingy with the bags!!! They also forget to take the security tags off the clothes! But it's not all bad. The lead/manager was really efficient in giving us a price adjustment because one of the cashiers forgot to give us the advertised discounts. She took her time explaining to us how she was doing it and making sure that we understood. read more

Update 4/7/08: Subtracting one star (from 4 stars to 3) because the line in this store is RIDICULOUS. If you go in any time slightly near peak, the line for the fitting rooms is long and they let people try things on without getting back in line if they have more than the limit. The line for buying things is FAR worse and don't even bother trying to return something unless you go at 10am on a Tuesday. What a pain in the rear. I might return, but only if I bring a friend who can switch off standing in line with me while the other one goes and shops during the wait. Original review: Great H & M. A very, very good one. Good selection and variety. Minus one star for only having one fitting room... read more

Good prices for a college student, like myself. Most of the time I go in, I always find an item of clothing or two that I buy. Bad to go with cousins because they just say, "yeah go get it" even though I have no money to buy these items of clothing. I don't buy anything with prints because I tend to see about 8 people wearing it. The line for the dressing room takes forever and a day. read more

I LOVE H&M CLOTHES. I come to H&M a lot and MOST of my clothes are from here. I would have to say this is my favorite location because of the DIVIDED clothes. And @Santana Row they don't have it. I like how it's simple and cute the clothes are. Casual or dressy for men and women. Cute stuff for kids. Nice and cheap accessories. Reasonable prices for good quality, Better than F21. Can't go wrong with that. THOUGH I wish the location was bigger, sometimes it gets really crowded on the weekends, and lines get pretty long. But common sense shop on weekdays, less of a mess, and no lines. Other than that, this is one of my favorite stores I shop at. read more

Every single time I come to this store there's always a long line even with 3 associates working the register. The prices are good. I mean... it's H&M. The layout of the store feels very cluttered. The displays are not very nice and clothes are not organized like other stores. I waited about 20 minutes to return something I bought about a month ago. The cashiers worked as fast as they could it seems like but still the line needs to move faster. Perhaps it has something to do with their system. read more

I've been a loyal customer at HM for many years, and I have never experienced such bad customer service. Diana had a terrible attitude. Ruined the whole experience. read more

I hit this place up for the first time around December, only to find most of the racks almost empty. Good selection of things. Lots of nice stuff. I'm so glad that they've got themselves a men's section. read more

I LOVE H&M!!! This location is surprisingly big. What I thought was the back wall was actually another section for men's clothes. And what I thought was the back wall for the men's section, was, indeed, another section section for kid's clothes! Tight foo! read more

Make sure you don't come here with your girlfriend because you will be there more than an hour. Just kidding. They have alot of up to date fashionable clothing at a discounted price. Check out was kinda slow and store looks a little messy. More room for improvement. 4 stars.. read more

They carry interesting stuff with good selections- women, men, and kids! Where else you going to find cute hats for little girls for under $10? My niece left the store with 3 more hats! The only thing that kept this place to be a 4 or 5 stars --- It is customer service!!! I saw a cute jacket that I wanted to get. The only one left in my size was on the display mannequin in the back of the store. I asked one of the workers if I can try it on. The guy responded 'let me check'. Then he went around the store, got to be 15min, looking and putting things back. I was like 'hum.... did he not hear my question??? I want to be polite so just stand around the mannequin. Then instead of checking, he went to talk to another worker about his break schedule. I was thinking 'OMG, if you don't want to help just say so.' So I left the mannequin, and went to check at the cashier. Apparently, they don't care to make a sale. They said ' oh we can't take it off, but you can put a hold on it. We probably going to take it down tomorrow or Wed.' read more

This is my fav H&M location, they've got clothes for every age group! :) I always never leave here without buying! There never is a long a line for me to try on clothes, this H&M always fully stocked here on all the sizes, and if they run out of sizes they don't mind checking other stores for you. The other thing I really like is that they've got a lingerie & sleepwear selection, also stockings and tights (unlike the Santana Row location). H&M's dress shirt sizing is great too since it's European, and great fit for an Asian like me with tiny shoulders :) I own almost 3 or 4 coats from this location and I often run into sales which I love and purchased one of my fav summer dresses for just $10!!! I'd recommend visiting this location during week nights and it's heaven! (I try to avoid weekends because waiting in line is like waiting in traffic... going 5 mph drives me NUTS!) read more

This place is hands down my favorite place to shop. Star 1.) Friendly customer service. Oh my god, people that actually like where they work, check. Star 2.) This store is pretty spacious with lots of clothes to choose from (but not too unnecessarily big). Star 3.) The prices for the quality are epic! This is definitely the most important star. I mean these clothes like a lot of other clothes are made in a sweatshop, so why do I have to pay astronomical prices for it? H and M gets it. Star 4.) The clearance section is well-maintained. Most stores neglect their clearance sections and urge you to buy their unmarked clothing, which in turn makes me walk out, if the price isn't right. Shopability is very crucial and this store has it. Star 5.) The clothing styles are current and make me feel somewhat fashionable for a straight dude. All in all, Hand M makes shopping enjoyable!! Love it! read more

I came yesterday for a puffer jacket and came back today for it. I tried looking in different areas since they had puffer jackets in different sections and wanted to make sure it wasn't missed placed before asking an employee. At first I did and the employee that worked at fitting she said whatever they had was on the floor already and I was bummed out but she did informed me to download the h&m app and it would let me know whether they have it in stock in others stores so I still had hope that it might be here. I finally scanned the barcode and the item was still in their store. The app has an option to check their store if the item maybe be in stock including the sizes. I finally asked another person which I'm assuming is the manager named Stephanie and she gladly helped us out and even checked on the floor again and went in the back. She was super friendly and helpful in really getting the item I wanted. I don't know why this store has a 3 star when the workers and manager really do try their best. It's the holidays and I really hope customers can understand that these workers do work hard to get what you need in store. Just patiences and be FRIENDLY. I've seen customers who are just outrageously rude when they are going on their stores policy. Thank you again Stephanie! read more

I LOVE H&M!!! I was so excited to hear that they made it down to the South Bay. I just stopped in yesterday and was pleasantly surprised at how big the store is and how great the selection of men's clothes they have. HURRAY for H&M read more

WOW! This H&M is huge! I like how they have their clothes categorized in different sections of the store - there's the "fitness" section, "going-out" section, "casual" section, "professional" section, and of course the men and kids section. They have a few different checkouts so you're not always stuck in this long ass line. The fitting room staff is very quick and friendly. Yay to H&M! read more

They have some cute stuff here, and you'll get the occasional helpful employee. But don't bother coming in an hour before closing, they already started closing half the store. Came in at 9:40pm when they closed at 10pm, walk by the fitting room and an employee loudly yells "This side of the store is closed!", i'm like don't you guys close at 10? and the response is just to get everyone out. Very rude of him to speak the way he did. He yelled at another lady trying to go to the fitting room as well. Came back another time, this time at 8pm, guess what.. they already started closing half the store, who does that?? you're not supposed to close yet! I also went in the fitting room once, forgot my bag of clothes I just purchased and came back in maybe 5-10 minutes and asked about it. Employee at fitting room said they didnt see anything or received anything, cashier out front said the same thing. So I guess they don't check the fitting rooms before letting other customers in, either that or they took it themselves. Customer service need to improve.. read more

H&M is a place you will get more of your dollar or even find something similar or better for a lower price. However, this is one of the most insane stores with high number of customer volume. You will have to go literally in the morning because through out the day, you must have patience to go through those jam racks of clothing to find something of your interest. Majority of my female friends love coming to this store, because there are some items that have remarkable discounted, and from a guy's perspective still pretty hot. However, I do find some deals there, but only off seasons items. There's always a moment where I really find something that I like, but they never have my size or they ran out of the color, which prefer. I'm pretty sure, I'm not the only guy that's a size medium. This store is pretty messy, even when days are slow. Back in June, I was looking for a pair of high tide shorts for men, and I found a pair that I like, surprisingly, but when I tried it on in the fitting room. The room was so dirty, there were dust and dirt at all the corners in the room, the mirror seem it hasn't been cleaned, and just piles and piles of clothing everywhere. I'm not sure if I probably came on a bad day, but I didn't even want to put my clothes on the ground it was so dirty. I would agree with some of the customer service comments that some Yelpers mention. For example, when I was trying on the clothing in fitting room, the guy, who was running it, was saying if I didn't like the item I was trying on, to put it back where I found it and close the door when I leave. I do recall, I'm NOT here to do your job. It wasn't a big deal, but still. I work in retail myself, and do all the "run backs,'' and still manage to fitting room too, at the same time, beat that! The line is always long here, but I wouldn't blame the workers too much for it, because when I do buy something there, regardless the number of items I have, they're pretty quick. Yes, they do have their side conservations. Majority, of time its people, who wait the very last time when they're in line to make their decision whether or not to buy whatever it is, they're buying. Trust me, it happens pretty much anywhere. My own customer do the same thing, and I witness it as a customer, for other stores. In conclusion, it a "OK" store, but I rather go to Oakridge Mall and shop there instead. read more

FINALLY! An H&M with a Children's Department that won't require me to cross a bridge or take public transportation! Just wish they had more infant boy items for my chub-chub. Like all of the other H&M stores in the Bay, this one gets pretty busy. I don't mind so much, though. They've got cute stuff at decent prices. read more

I went to return a sports bra that I purchased online, but the cashier guy quickly turned me away saying that all underwear are final sale and it should stated online(which I didn't see it at all). I went home and called customer service and was told that bra might be final sale but sports bra are not. I went to the Santana row store and got my refund right away, the lady didn't even ask anything. Very poor service and not coming back to this store since the store is a mess anyway. read more

I got really excited when there was H&M opening up in the South Bay but had feared it because then it would be widespread. After all, you don't want to show up in the same place with the same item of clothing as another. Shopping at H&M is great because you can find different items of clothing that you can put together and make your style work. The H&M shopping experience I feel like has translated poorly from SF to the South Bay. Whenever I shopped at H&M in SF, I felt the mood was a bit more alive and the selection was more fun. I felt like the Great Mall is a poor location for the store and it will probably end up closing. They really should have just bought a bigger space in Santana Row with only one location and a better selection to boot. That's what they should have done. I think that Santana Row is more central and to be in a place like that is surrounded by more disposable income. I would love to go to London and go to an H&M there, I'm sure it's quite more fabulous. read more

Plus: Yippie, finally a full service H&M hits the Peninsula, or at least closer to home and easier to navigate to and around. Well laid out, rather caverous and well maintained with happy staff. It definitely lightens our load on trips back from Germany. Minuses: Now all the riff raff will be in on the secret of Old Navy priced clothes with some pizazz. How can anyone maintain their appreciation and respect for H&M when mixed in with all the outlets there? I guess its better than if they were to be at Westfield San Jose -- that place is so cramped and impossible to navigate around. read more

Used to love H&M, everytime I went to the Great Mall, it was one of the first stores I would go to and check out, but either there clothes got too small and tight or I got too big and fat. LOL! Anyways, I still come once in a while to check out what they have new. They always have the best windbreakers because they don't have a big brand name on them. Simplicity is the key with H&M, they have a good selection but don't be surprised if you go to a party and the homie next to you is wearing the EXACT same jacket. read more

Great store for cheap fashionable clothing. Perfect staple for day-2-day wear. The place is a madhouse and the lines are long but given the business they generate the place is surprisingly in order. H&M (like Zara) turn their inventory like 12-15 times a year - meaning that you will see more 'cutting edge' styles quicker than at most retailers. Good for tall/thin people as well! read more

Two words: Kids' department. Some of the little one's cutest outfits have come from this H&M. So I will drive all the way here rather than BART to SF just to shop for the little one. Today, I bought three dresses. For me! Usually I don't find much for myself especially since 80% of my high school students love to shop at this chain. Nevertheless, I've been a fan since back in the day when you could only find H&M in New York or in Europe. I have a wedding to attend tomorrow plus it is back to school/work season so I treated myself. Our cashier was rearranging the ropes used for keeping the line orderly which caused my child to stumble. He apologized profusely and was otherwise very pleasant. Much more so than the off-duty employee who told her supervisor, "you look like a stylish pilgrim" which made all the cashiers get distracted into laughing and lapsing into some of the personal convos some of the other reviewers have criticized. I admit I did laugh but not until I was outside the store. read more

Very similar layout to the H&M in Westfield Mall in downtown SF. This store is very organized. You can easily manuever in the lanes without any problems. Clothes are cute and affordable. Unfortunately, I didn't find anything I liked this round. Now I don't need to travel as far to shop at H&M, but I still like the two stories H&M in SF. read more

It can get pretty busy here (especially on weekends) but overall, h&m has alot of different styles for men and women. For the most part, alot of the things are priced very reasonably. Service can be kinda whack. from my experiences, if you can't find it out there don't even bother asking because the sales associates won't be that helpful. But no hate, I like shopping here. read more

The Him & Mom collection of the Great Mall gets mobbed by anyone and everyone looking to fresh up their bar-hopping fits for downtown San Jose. Leathers, bomber jackets and hoodies are either getting snatched up or left to slump hangerless on the store floor. Personally, I find the best things towards the back section for all the new merchandise in the front ends up getting tattered and dusty thanks to swell employee keep-up'ins. (not) Downgrade for customer service because of all the chit-chat that goes on behind the front counter. Other than that, I see no reason to slam on the actual inventory itself; the prices make everything here a steal. check it read more

It's nice that we don't have to drive down to SF to shop at H &M anymore... this store has a variety of Men/Women/Kids line. However, the quality and style are not as comparable as Zara. It's probably in between BR and Forever 21 in terms of chic-ness and quality. Note for all: Don't feel bad about yourself or think your waist size increased here.. their sizes tend to run smaller than other stores. Same for Zara. read more

Love this H&M for lots of reasons. My main reason is that they have a variety of clothing for all occasions. They also have your men's and children's section including an intimates section, which they do not have at Santana Row. Staff here is a lot friendlier than the ones on SR, but usually keep to myself anyways when I shop. LOVE their seasonal clearance, but you need to get there quick to find your size :) read more

They need to stop putting these H&Ms near me. I don't appreciate the sabotage. Well, the H&Ms in SF are still clutch, the one at Santana Row sucks, this one is nice and right in the middle of the spectrum. I was expecting crap like the SJ one (seriously, how can one in Santana Row have nothing worth buying?), but I was pleasantly surprised. First of all, size-wise, it's bigger than the SJ location and has men's clothes (makes no difference to me personally, but I think it's a plus). The selection was much better and the staff there was friendly - another area where the SJ one is lacking. Worth the trip. read more

WHAT HAPPENDED?! They shrank the men's department down to two racks, LITERALLY!!! And Of course they kept that obnoxious trying-too-hard-urban-hipster line more than plentiful. And then the kids that work there. SHOUTING across the store, arguing who's going to work the "MENS" department in regards to putting clothes back. read more

I'm really diggin this store! Not only is it huge, well organized, and moderately priced. believe it or not but i hate clothes shopping. HATE it. hate the lines, hate trying on clothes and hate trying to find the *best* prices. That's why i don't mind it here. I found men's and women's christmas presents. moderately priced without going all out cheap lol. Trendy stuff but classy as well, if you know what to look for. i got a great pea coat that was actually very well made and 50% off. plus accessories that i'm gonna divvy up as stocking stuffers. While in the store the other day my BF mentioned that he felt too old in the store. i think it was the overly trendiness of the place that overwhelmed him. again you just need to know your own fashion sense before going in. theres a lot of different styles in with a meshing of forever 21 esque to american eagle and guess looks. ANd yes, you are too old if you think you are. They do need to work on the check out line though. As there is no clearly defined marker of where it starts it leaves us standing tentatively in a pseudo line that begs the question from most ppl walking by, "are you in line?" NO Shit. i just like standing here like a dolt staring at the cashier like i have nothing else to do. And what is up with the HUGE column running midway through the cashwrap? like they shouldve done some store planning before leaving that as the centerpiece for check out. read more

I was one of the losers who camped out for the grand opening. My best friend had camped out for the one in SF and got a $200 gift card. Needless to say, Id sit in front of a closed store front at 2 am in the cold wearing 2 pairs of leggings while playing jenga in some dark parking lot for some free money. (for those who are curious.. i only got a $5 gift card. wah) i would say that the clothing selection was mediocre at best. Nothing beats the one in Union Square. They had a lot of the same style of shirt but just in different colors, so if you couldn't find one shirt that you liked, you most likely wont find anything that day. The shoe selection is really good here though. But make sure you keep an eye out as they are usually hard to find withing different displays. I would not recommend going here on a weekend unless you want to lose your toes to amputation because too many careless moms with strollers run them over. read more